"New dispenser UI panel and ice maker water fill tube heater installed. Adhesive foam pad from truck stock adhered to the fill tube heater exterior to better insulate and prevent reoccurring failure. Unit ran through diagnostic testing without fault and/or water leaks. All initial unit tests and operations check good upon completion of service. Customer to monitor and advise should further service be required. Original dispenser UI panel marked and retained for core return.

"Found unit properly producing ice. Issue is noise when dispensing water. Found noise issue caused from water supply line jumping when being dispense. Rerouted water supply line and re-pierced valve, confirmed quiet operation. Job complete.

Initial inspection has found all connections secure with no damage to the wire harness found. Continuity check of the heater circuit checks good. Unit ran through diagnostic auto test and initial Normal Wash / High Temp cycle confirming 120VAC supplied from the main control to the heater circuit through operation. Units heater element functioning without fault. Poor drying results reported may or may not have been due to the selected cycle i.e. Quick Wash cycle option. Customer instructed on proper settings for optimal washing and drying performance. Customer will continue use of the unit as instructed and advise should further service be required.

"Found the units evaporator and evaporator cover heavily encapsulated in frost accumulation preventing airflow throughout the unit interior resulting in warmer FC temperatures and RC no cool condition. Customer reports the units FC / RC doors are often left ajar for prolonged periods of time which may or may not have been the original cause for the current condition found. Rather than accrue additional labor charges to thaw manually, the customer has opted to first remove the unit from power for no less than 36-48hrs allowing all frost to thaw naturally. The customer will then return the unit to power, monitor and advise should further service be required.

"Sr#7739975874 got back to this unit and installed new shelf and brackets and found very much the same issues going on. Further investigation found that the interior of the liner was damaged so much so that the shelves were not locking incorrectly and causing the shelves themselves to be skewed to the left or right depending on which side was just messed up. Line to report this issue. This was determined by, whirlpool tech line to be non-repairable. The customer this SR number that is at the beginning of this PVR. Customer did call before I left and confirmed that the unit was non-repairable and that they would be in contact within the next three days or so to let the customer know how they were going to proceed with an exchange."