"Customer concerned that the unit will not power on. Confirmed issue. Upon arrival, removed cover for the terminal block on the unit. Tested power and got 123/0/109vac. Readings should be 120/120/240vac. Informed customer that she has an electrical issue at the home side. Referred customer to contact an electrician. Customer understood. Turned breaker off to dryer for safety.

Found wire off of auger motor that must have came off during previous inspection. Put wire back in place and all checks okay.

Motor is seized and smoking. Customer will replace with newer unit.Job complete

Returned and reinstalled unit confirmed all operations working properly job complete

"Possible issue with filter change, all checks okay, there were a few small ice cubes in ice bin. But filter changed recently and that could have caused small ice and issues from smaller cubes."