"On arrival found no UI illumination, tone and/or unit function. Found no voltage supplied due to a tripped GFCI (not dedicated circuit). GFCI outlet reset restoring both power to the unit and unit function. Testing conducted by use of the GE SmartHQ. Found five inactive faults recorded relating primarily to pressure system / over suds conditions & out of balance load conditions, picture of recorded faults attached, cleared prior to advancing. Suspension response test checks good. Unit ran through full diagnostic load testing including pressure system test finding and/or reporting no component / operational failures. Units operational failures may or may not be the result of intermittent component failure(s) not occurring through testing at time of service, over detergent usage resulting in over suds conditions, mixed load conditions leading to out of balance faults and/or combination there of. Customer instructed on Use & Care for optimal performance, wash results and prevention of user related issues. Should such issues continue the customer has been advised to call for return service to retrieve recent recorded fault if any and advance with solution to correct.

"Installed heater, all tests okay.

"Sold customer new interior halogen bulbs for oven. Customer also reported lower oven not heating sufficiently. Confirmed failure and found multiple faults stored for communication loss between UIM and Relay Control Module. Would need to replace both controls together as a set. We have performed a +20 degree offset to attempt to improve performance out of lower oven for now. Mrs will monitor and advise if she would like parts ordered."

Installed part, cleared drain blockage, all checks okay.

"New ACU, magnatron and inverter installed. Unit ran through operational testing now without fault. All unit operations check good upon completion of service. Customer to continue normal use of the unit and advise should further service be required. Parts installed on prior service marked and retained for part warranty return.