"Cc complaint unit not turning on. Found F4E4. Unit had power. Tried to start a cycle and the drum turned a little bit then stopped. Found a burn mark on the bottom of the main control. Customer will need a main control. Charged $125 by CC. Transaction id 514390. Authorization TJ994H. Total left 345.16.; ordrng 1 WPW10542000 (Control), dspstn on spec-tagged invntry: 1 661570 BELT 1 WP3392519 FUSE-THRML , and 1 wpw10350906 SWITCH-DOR"

"As reported, found no illumination, tone and/or function at the units UI console. No change following power cycles. However, found the unit is able to enter diagnostics. F6-E2 displayed (Communication Error: UI Cannot Hear ACU). Found UI key button functions intermittent. Unable to properly navigate through diagnostics and/or initiate component load testing. Primary F6-E2 fault code displayed relates to a fault of the ACU. Results through testing confirm the units UI console has also been compromised. Unable to conduct full operational testing due to component failures. Additional component failure(s) may exist. New ACU & UI console will be needed to correct primary failures found. Customer will be contacting Maytag Customer Service in attempt to obtain Special Concession covering Parts & Labor. Quote listed is for estimate only and subject to change to reflect total parts and labor time needed to complete repair. No parts to be ordered without prior authorization. Customer to advise. Customer has paid service charge $125.00: CC, Transaction ID: 513718. ; ordrng 1 Shipping (Shipping), dspstn on spec-tagged invntry: 1 W11429620 CONTROL"

"Found faulted water, inlet valve. I removed and replaced it with a new one from truck stock. I then calibrated the unit and tested all functions and the unit now checks OK. Job complete. ; used 1 W11038689 (VALVE) from stock"

Tech was assigned as a helper;

Replaced drum bearing sleeve and drum is still wobbling badly and scraping front panel. Tried making any adjustments to correct but could not resolve issue. Drum appears to be out of round and Mrs has decided to replace the unit.

"Found valve in back leaking and handle broken, nto parts; ordrng 1 WPW10341320 (Valve) and 1 WPW10670421 (Handle)"

Was able to remove ice bucket with hammer and installed new on. Cleared up the minor rust under gear. All ops ok

"Tech found unit with bad board and capacitor, not allowing unit to start and act erratic on controls. Nto parts below to fix ; ordrng 1 W11603811 (Control) and 1 W11158830 (Capacitor), dspstn on spec-tagged invntry: 1 W11210463 VALVE"

"Found no air flow used test kit advised customer to have vent cleaned. 22.71 amps.; dspstn on spec-tagged invntry: 1 279838 ELEMENT 1 W10900067 CUT OFF , 1 W11224254 VENT TESTER , and 1 WP3387134 THRMST-FIX"

"Found water coming from ice maker so will order needed parts to fix the issue... will also order the strip for the freezer gasket as it is having a litttle bit of water sitting there; ordrng 1 W11579561 (valve) and 1 W11614808 (harness) and 2 shimss and 2 W11159742 (gasket)s, dspstn on spec-tagged invntry: 1 WPW10577864 DOOR-ICE"

Removed and replaced comp charged unit 58 grams r600. All ops test ok customer to advise.; dspstn on spec-tagged invntry: 1 876764 PROCESS VALVE

Found insulation sticking out at bottom of door reposs ck ok

Replaced thermostat and trimmed vent hose due to crushed portion. Unit is running and heating properly. All checks OK.; dspstn on spec-tagged invntry: 1 WP3387134 THRMST-FIX

"replaced compressor and checks ok; dspstn on spec-tagged invntry: 1 TJ90SF8404 PROCESS VALVE 2 W11504419 COUPLER , 2 W11504448 COUPLER , 1 W11370574 COMPRESSOR , 2 W11504420 COUPLER , and 2 W11506623 COUPLER"

Tech was assigned as a helper;

"Refrigerator drain line clogged,cleared,customer to watch ,may need Fc drain pan,pd $133.75 by ck#2440"

"Husband had video of the unit making a little click in agitate so i installed a new slider as the old one looked like it took a little abuse ..also leveled feet; dspstn on spec-tagged invntry: 1 W10734521 SLIDER 1 W10754448 CLUTCH , and 1 W11396717 PUMP"

"Dishwasher not draining due bad drain pump,installed new drain pump and tested good afterwards,pd $263.24 with cc on file ; used 1 WPW10348269 (Drain pump) from stock"

Tech found units ice maker arm out of place . Tech reinstalled ice maker arm correctly . Tested unit and all checks good . Cust paid svc of 125.00 CC Auth# Y4WWTJ

Found unit with water leak from fill tube addressed issue tested checked ok

"Replaced igniter. Tested unit, all ops test good. Job complete.. Transaction id 514088. Autho 993AH4; dspstn on spec-tagged invntry: 1 5303935066 IGNITOR"

Replaced thermal ck operation ok; dspstn on spec-tagged invntry: 1 279838 ELEMENT and 1 W10900067 CUT OFF

Got to the unit to install dataloggers into the unit. With two drawers put one in the top and one on the bottom. Found the unit registering 34° on arrival. Looked as though there was ice on the evaporator in the back. Did not see the evaporator fan running at the time. Did a power reset on the unit just from the control on the facia of this unit. After just a couple minutes did see the fan working at that time. Will have to reschedule for return visit to retrieve data logger.; O-emld tckt

"Unable to detect any trace of reported electrical burning odor. Customer states, odor was somewhat faint, only noticed for a short time, was not noticed inside the refrigerator and could not be positively confirmed that it had been originating from the refrigerator. Customer had recently installed a surge suppressor at the refrigerator electrical outlet. Surge suppressor was found to be warm to the touch and may or may not have been the origin of reported electrical burning odor. Surge suppressor removed to rule out the suppressor as a possible source. All unit tests, operations and temperatures check good with exception to recently installed ice maker which again reports E2 (Lost Position) and had failed to produce ice over the last three days. Units ice maker ran through and completed harvest cycle test without fault. Icemaker water fill test initiated. Units isolation valve / dual inlet water valve could be heard energized with no water flow. Facia / ice maker water fill tube heater test performed confirming proper voltage supplied. Heater test left in operation estimated five minutes thawing ice blockage within the water fill tube restoring water flow to the ice maker. Power cycle conducted following end of testing. Ordering new ice maker assembly per recorded fault. Customer instructed to monitor unit operations and to call for immediate return service should burning odor reoccur and confirmed originating from the refrigerator. Customer to advise. ; ordrng 1 W11658802 (Ice maker)"

"When I arrived, customer told me and showed me a water stain down the front of the freezer door directly in line with the water dispensing spout. Pics attached. I activated the water dispenser at least 100 times rotating between quick bursts, and also short and long fills, and could not replicate the problem. I advise customer to videotape the issue when it occurs so that we can isolate whether it is coming from the dispenser or from the ice door. Customer will advise. Job complete. ; dspstn on spec-tagged invntry: 1 W11423787 DOOR-ICE"

Got to the unit to find that the agitator had a article of clothing under it. Removed agitator to get article. Replaced agitator. Unit is back together and set to go. Collected service call. Job complete

Found faulty icemaker. I removed and replaced it. Job complete. ; dspstn on spec-tagged invntry: 1 W10865826 VALVE

Door came in with damage will nto new one ; ordrng 1 W11532925 (Door RPW)

"Customer reports continuing intermittent F1-E0 faults (Internal Board Failure). Customer reports, intermittent fault has not yet occurred during use. When seen displayed, the fault can be canceled at the UI control. Hours or even days can pass before fault again displays. Confirmed F1-E0 recorded in unit history, cleared prior to testing. Unit ran through full diagnostic load testing without fault. No known 120VAC or 240VAC electrical issues noticed throughout the home. Power supply to the unit and all electrical connections check good with no physical damage to the wire harness found. Ordering New Stock control from Plainsfield in attempt to eliminate reoccurring fault. New wire harness supplied by pre-ID to be installed on return. ; ordrng 1 W11548749 (Control, New Stock from Plainsfield)"

"all 3 elements check good , ordering in control module for oven , Mrs. Turner is going to bake some bisquits and see how they come out , oven might be ok , she will advise if we need to install control; ordrng 1 00655359 (control module)"

Tech was assigned as a helper;

"Got to the unit to hear from the customer that the unit was not draining properly and spitting out clothes properly at the ends of the cycle found that the drain pump was not sounding normal. Took the unit apart to find there was some small debris in the drain pump, keeping it from draining out properly. Once these articles were removed, tested again to find that the drain pump is now working properly. Job complete. No further issues found at this time."

"As reported, found the units door bellow torn resulting in water leak through cycle operations. New door bellow supplied by pre-ID installed to correct. Unit ran through diagnostic auto test without fault and/or water leaks. All unit test and operations check good time of service. Customer to advise. Customer has paid in full $450.57: Check No. 1016, Transaction ID: 513592. ; dspstn on spec-tagged invntry: 1 W11314648 BELLOW"

Installed parts ordered and unit is now working and spining like it should; dspstn on spec-tagged invntry: 1 W11178227 TUB

"Inspect the unit and determine the RC evap coil and cover. It is frozen with ice, therefore cause the water buildup in the floor of the refrigerator which caused the LED light to short out.. per service pointer #W11092686 Rev G.there is a fix for the RC evap oh, defrost issue. Whirlpool,is covering labor S code: S16360 ..Install new LED light. Will order kit .Need to come back just for the other issue now.; ordrng 1 W11457241 (Drain pan kit), dspstn on spec-tagged invntry: 1 W10695459 MODULE"

"Installed doors, all checks okay ; dspstn on spec-tagged invntry: 1 8201815 1/4' CHECK VALVE CONNECTO"

Found door latch with intermittent connection causing cycle to be interrupted and throwing F5E1 latch fault. Replaced latch assy and ran through a diagnostic cycle which passed without fault. All checks OK. ; dspstn on spec-tagged invntry: 1 WPW10653840 LATCH

Going to order water valve as it is releasing to much water into ice tray and freezing up motor not letting the ice maker dispence; ordrng 1 W11645245 (valve)

"Found cold water valve is bad and letting machince time out.... also customer needs suspension rods as the unit was not leveled and they are damaged .. leveled unit for customer until return visit and advised him to use hot to get by; ordrng 1 W11127357 (housing) and 1 W11130362 (suspension), dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR"

Tech replaced faulty board and ran unit through a bake cycle . Tested and checks good

New isolation inlet water valve installed restoring full water pressure to the unit water dispenser. All unit operations now check good. Customer to advise.; dspstn on spec-tagged invntry: 1 W11482025 WATER VALVE and 1 W11579561 VALVE

Installed new door.. now unit is back to looking like it should

Re attached feet to washer. The dryer is an older model and attached to the new washer with an old kit. It is working but not super steady. Would need correct dryer to be compleatly correct.

Tech was assigned as a helper;

Part defective nto part and valve adapter to install to water lines. ; ordrng 1 Lw11037733 (Frz door.) and 2 8201815 (Valve)s

Found main gas valve leaking nto part; ordrng 1 Main (Gas valve)

"Icemaker shut off arm was not inserted into the switch end and therefore not producing ice. I reinserted it into the switch end, and it immediately went into a harvest mode, and then filled with water as it should. Job complete. ; dspstn on spec-tagged invntry: 1 WPW10179146 VALVE-INLT and 1 WPW10300022 ICE MAKER"

"Cx had water damage, handyman uninstalled and reinstalled dishwasher. Cx was concerned about the install. I observed and confirmed the install was okay.Collected the service call of $133.75 CK Auth# FC9H39"

Removed and replaced part listed all ops test ok.; dspstn on spec-tagged invntry: 1 W11416792 PANEL

Found that the units door was left open causing frosting over in freezer. Advised customer. Collected service call of $125 by check #2435. Transaction Id 511767. Autho TXHWX9

Install new FC evap fan motor. Tested operation of the unit and it is now cooling properly and sending cold air to the ice maker to make ice. Job complete. Customer paid remaining balance $126.66 with credit card.

"Unit broke down and rebuilt with new exterior cabinet, bracket and top panel. Unit leveled for proper balance. Unit ran through complete auto test in diagnostics as well as Rinse & Spin cycle without fault and/or water leaks. All unit operations check good at time of service. Customer to advise."

Found one open heater circuit on dryer. Nto heater; ordrng 1 134792700 (Heater)

"Installed sensor, all ops ok. Transaction ID: 512233"

"Fresh food ceiling liner LED module has failed. Also, dual water valve has failed and is allowing water to continuously leak into icemaker and wreak havoc. Also, water filled tube located on top of cabinet has burst and it also needs to be replaced along with icemaker valve and LED module. Ordering parts.; ordrng 1 W11415785 (Icemaker fill tube) and 1 W11527432 (FF ceiling LED module) and 1 W11043013 (valve), dspstn on spec-tagged invntry: 1 WPW10300024 ICEMAKER and 1 WPW10309866 SOLENOID"

"Found unit with burned bake, replaced part, tested unit, all ops test good. Job complete. Collected $271.51 by check #5512. Transaction id 512185. Autho 3L4AYH"

"After speaking with customer and she explained the dryer will run for hours i went right to the timer and changed it and confirmed proper heat; dspstn on spec-tagged invntry: 1 279816 CUTOFF-TML 1 279838 ELEMENT , and 1 W10857612 TIMER"

"Touch pad has stuck key, would need touchpad. Customer to call Jennair to see if she can get part covered; ordrng 1 W10887855 (Touch pad)"

Found at bottom left outside gasket will not meet the cabniet leaving a air gap to let air into fridge creating frost and sweat... also little gap in freezer where the frame meets the bottom of the freezer so will need clear cyclone; ordrng 1 W10838574 (gasket-dor) and 1 clearcylocone

"Checked ouT unit found loose door gasket,hot air getting in ,defrosted and reinstalled door seal now water reservoir getting colder tested unit ok"

"Recall - Ice still forming under bucket,need to order parts; ordrng 1 W10837274 (Chute plate) and 1 WPW10577864 (Ice separator door) and 1 W11171728 (Ice bucket door)"

lubed latch strikes and door opens fine now

Part error. Ordering new UI control. New MCU received marked and retained for later installation. Incorrect part received marked and retained for part return. ; ordrng 1 W11481116 (Control)

Inspected unit and determine all the components are working properly. Everything checked out good found no error codes Weiss customer how do use the unit and for big loads to use cycles with more water. she understood job complete.; dspstn on spec-tagged invntry: 1 W11396717 PUMP

"Refrigerator noisey with vibration noises,I adjusted feet and noise goes away"

Tech checked unit and found unit off balanced causing unit to go erratic when adding wet clothes to dryer . Tech leveled unit correctly . Tested unit with wet towels all checks good . Cust paid $125.00 CC Auth# T4LMYA; dspstn on spec-tagged invntry: 1 4392065 REPAIR-DYR

"Filter housing was wrong color,needed grey so went back to shop and got one to finish up the job today,also the arm on icemaker kept falling out due to loose hole in icemaker,installed new icemaker and tested good afterwards ; dspstn on spec-tagged invntry: 1 W11162041 HOUSING and 1 W11162042 HOUSING , used 1 WPW10300022 (Icemaker) from stock"

Installed harness tested checked ok

Got to the unit to find that the heating element was not working. Found that the high limit thermostat was faulty. Replaced with parts sent. Test of the unit to find no further issues at this time. Job complete.; dspstn on spec-tagged invntry: 1 279838 ELEMENT and 1 W10900067 CUT OFF

I removed and replaced the drain pump. I then calibrated the unit and tested all functions and the unit Now checks OK. Job complete.; dspstn on spec-tagged invntry: 1 W10876600 PUMP-WATER

Replaced drain pump and valve assembly. Unit made a batch of ice and all checks OK.; dspstn on spec-tagged invntry: 1 W10897719 VALVE

Replaced part listed ck ok; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER

Still popping up F2E1. going to need front panel. ; ordrng 1 W11226997 (Panel)

"Go to the unit to hear from the customer. This valve was leaking during operation. This is typically due to the thermistor failure. Saw signs of water leakage inside the cabinet. Replace the valve with the new one. And tested to find no further issues or leaks. Collected for part labor and shipping. Job complete.; ordrng 1 Shipping, dspstn on spec-tagged invntry: 1 W11165546 VALVE"

Tech was assigned as a helper;

chimney cover is too short to cover ducting ordering in longer covers; ordrng 1 W11321564 (light) and 1 W10272075 (chimney) and 1 2manjob (2 man job Jay and Ben only)

Got to the unit to install new maker and gasket. Installed new parts and tested maker immediately sent water to mold and gasket. Had to be heated in order to conform properly for sealing purposes. Unit is now working properly. No further issues seen at this time. Job complete.

"Harness we got had a bunch of punches in the wiring, nto again; ordrng 1 W11620549 (Harness)"

"Installed part, all checks okay.; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER"

Tech found unit with ice jammed in ice maker not allowing unit to make ice . Tech removed obstruction from ice maker . Tested ice maker and all ops good at this time .

Replaced damper ck operation okay ; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER

I removed and replaced the door. I removed the necessary parts from the previous store and install them onto the noodle also. I love all the unit and check all functions and the unit. No checks OK. Job complete. ; dspstn on spec-tagged invntry: 4 67006425 SCREW

"Checked unit ops found unit not draining due to bad drain pump installed new drain pump and tested unit everything checks good at this time; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN 1 W11175771 WATER VALVE , and 1 WPW10545278 HOSE-DRAIN"

"When I arrived. Customer told me that the unit had leaked so they turn the power off. When I turned it on, it immediately went into overflow error code F8E4. I clear the water from the drip pan below and ran the unit and found that the sump area is leaking causing the float switch to rise and tripped the error code. Unit will need new pump and motor assembly also. The pump motor makes a loud grinding sound also . This is the new style, some assembly and with other parts order this will require additional time. ; ordrng 1 W11460946 (Pump and motor assembly)"

"Inspect the unit and determine the gearcase transmission is leaking oil, therefore shorted out the rotor and stater, as well as the clutch. Will need all parts listed for repair. ; ordrng 1 W11449841 (Gearcase transmission) and 1 W11195971 (Stator) and 1 W11260238 (Rotor) and 1 W11550891 (Agitator) and 1 W11551646 (Nut spanner), dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W10754448 CLUTCH"

Error e2. 9050. Ambient Moisture sensor. On top of right ref door. Its the IWS board if this does not fix the issue per tech line; ordrng 1 10011760 (Moisture sensor)

Replaced control board job complete

Transferred components to the new sump assembly then installed. Unit is still missing two sump retainers (154246502) and retaining screws (154783101). Ordering up to install on return.; ordrng 2 154246502 (Sump retainers)s and 2 154783101 (Retainer screws)s

"Got back to the unit to find that the diffuser was making lots of noise. Hence the reason why diffuser was ordered. This had happened on a previous visit to this customer. Due to this fact of having this repeated issue, again, ordering the user interface, since this is where the logic for the unit is believe this to be opening and closing the diffuser door too often. Looked inside the unit to Find if there was something blocking diffuser. Talking with the customer, they decided they would re-orient the top shelf to ensure the facilitation of this issue to not hopefully happen again and would be able to report on return visit. However, this being an ongoing problem, believe it to be something internal. Customer did not have excessive amounts of things blocking diffuser at all. It was just a suggestion for re-orientation. Ordering parts for repair.; ordrng 1 W11567938 (Ui control)"

Installed bottom support. Unit checks out okay.

"Customer has canceled service on this unit. States, a visiting family member had just addressed and corrected the dishwasher placement issue. Service no longer required."

Adjusted unit in the cabinet so the door would close properly. Job complete

"Found unit defrosting too long ,melting frozen droplets in evaporator and it gets hard again. Needs defrost thermister and board order; ordrng 1 W11619404 (Board) and 1 W11549269 (Defrost thermister)"

Installed Frigidaire provided parts for customer. All operations check OK.

"Replaced all parts listed, ran through a complete cycle which completed without fault. All operations check OK.; dspstn on spec-tagged invntry: 1 W11394572 LATCH 1 W11395618 CAPACITOR , 1 W11457841 STRIKE , and 1 W11481722 ACTUATOR"

"Replaced Icemaker and was able to get it to cycle this time. After cycling found 120v at valve but no water. Removed main line off hot water heater and cycled supply line to fridge. No water came out, there is a corroded valve and an outboard filter on the same line for the fridge that has to be changed. I advised them to call Bobbys. Remove the filter and replace the valve. She will call us back once thats done so we can double check unit and verify its getting water.; saved tckt"

"When I arrived, compressor and condenser fan was running, with half a bin of ice. Water is sticking in Evap and freezing, I found bin level adjustment cranked down to the lowest setting, I turned it up a bit to ramp up ice production. The nurse did state the housekeepers dumped the whole ice machine the other day and there wasnt much communicated about that. At this time unit is working great, advised them to keep an eye on it."

"Refrigerator has clogged drain line,I cleared and tested good afterwards"

"Light staying on all the time underneath,I tried to replace with the pre Id part and same thing happens,I checked polarity and is normal,no other problems,need to reorder control; ordrng 1 W11552018 (Control), dspstn on spec-tagged invntry: 1 8206232A BULB and 1 W10210871 HOUSNG-LMP"

"Washer out of balance for 2reasons,one the basket is warped and suspension weak,customer will just pay sc $125 by ck#; dspstn on spec-tagged invntry: 1 W11130362 SUSP"