Inspected unit and determine the suspension rods are faulty therefore causing lots of off balances on heavy or regular loads. Need part. Gave customer an estimate and she approved it. Will order part. Customer paid deposit $125.00 with credit card. ; ordrng 1 W10780045 (Suspension rods)

Inspected unit and determine the left freezer door railing was faulty falling off therefore not allowing the door to close all the way allowing condensation buildup and losing temperature. Got rid of all the ice buildup in the freezer compartment. Repaired problem by reinstalling the leftRailing tightly and securely. Door is now sealing properly. Job complete.

"Found excessive wear to the unit suspension system resulting in out of balance load conditions, failure to initiate high speed spin and excessive noise issues. Diagnostic testing and physical inspection of the unit has found no other component failures and/or major damages. New suspension kit supplied by pre-ID installed to correct. Unit ran through calibration, auto test and manual load testing in diagnostics all without fault and or water leaks. All unit tests and operations check good at time of service. Customer to advise. Customer has paid in full $351.69: CC, Transaction ID: 520828."

"New ACU / UI controls installed. Unit ran through complete auto test in diagnostics as well as initial Rinse, Drain & Spin cycle all without fault and/or water leaks. All unit test and operations check good at time of service. Customer to advise. Original controls marked and retained for core return."

"Found the units RC evaporator encapsulated in heavy ice and frost accumulation preventing airflow resulting in warmer FC / RC temperatures, low ice production, moisture issues, etc. This issue has been noted in Whirlpool Service Pointer Number #: W11092686 Rev. G, requiring actions to be taken and a new updated service kit be installed to correct and help prevent reoccurring failure. Per the Whirlpool Service Pointer and results through testing, ordering a new updated service kit, RC evaporator fan motor assembly with harness and support to correct primary failures found. ; ordrng 1 W11087438 (Harns-wire) and 1 WPW10389152 (Support) and 1 W11457241 (Pan-drip), dspstn on spec-tagged invntry: 1 WPW10577864 DOOR-ICE , states that autho needed"

"Cycled ice maker and cleaned out auger motor shaft, unit filled with water all ops ok. Per Jackie, this customer is a bill to."

Locking tabs on new harness are broken on some of the switches. Nto again; ordrng 1 W11620549 (Harness)

"Installed control, all checks okay."

"Installed parts, all checks okay.; dspstn on spec-tagged invntry: 1 W11652038 HARNS-WIRE"

Error for low speed blower. Installed blower assembly. All checks okay.

"No gas in system. Drain pan heater leak, ordering parts.; ordrng 1 2600138 (Drain pan heater loop) and 1 Nitrogen (And manifold)"

"Found broken shorted wire from back panel pressing it against the control support, ordering main harness. ; ordrng 1 W11452622 (Harness main), dspstn on spec-tagged invntry: 1 W11047722 ELMNT-SURF and 1 W11517959 ELEMENT-SURF"

Got to the unit to find that the condenser fan went running making contact with the cardboard piece underneath the unit. This is just an under cover for the unit. But for some reason it has folded and bunched up and was making contact with the blade of the condenser fan. due to the fact that this thing is bunched up and no longer in a shape that is going to go back into normal fashion. Will have to order this part and change out. Due to it being directly underneath will have to order a second technician to help.; ordrng 1 W10897560 (Bottom cover) and 4 489396 (Clip)s and 1 Secondman

"Go to the unit to find out the temperature sensors at rest were showing normal room temperature. Customer explains that the temperature would not recover after initial pre-heat. With testing found this exact issue to be the case. The unit was preheating to 350 got to 350 registered on the temperature sensors independently that it was 350. However, when the door was opened as though you were going to put food in, I release some of the temperature from the cavity on the upper oven, and when the door was shut, noticed 100° loss. After this with excess of 20 to 30 minutes unit would not recover to set temperature. Tried to increase calibration to increase temperature overall. This seem to actually have a lesser effect of making the temperature lower. Due to the fact, it is hard to rule out whether or not it is a temperature sensor issue or control. So ordering both to ensure fix customer also describes that the right front infinite switch will heat up and then no longer come back on. Due to this order in infinite switch to fix this issue. Ordering parts.; ordrng 1 WPW10312185 (Infinite switch) and 1 W11156486 (Control) and 1 WP74008369 (Oven sensor) and 1 WP74011433 (Sensor)"

Got to the unit to find that the icemaker was not responding to test sequence. Icemaker not responding. Replaced icemaker to find the harvest portion of the cycle working properly. Also receiving water the way it should. No issues seen now. Customer to wait for ice production at this time. 48 hours given to have for Bin. ; dspstn on spec-tagged invntry: 1 W11546685 VALVE and 1 W11546935 ICEMAKER

"Got to the unit and installed new icemaker to find that it is rolling around as though it will harvest and got water immediately without issue. Did find, however that the consumer was complaining of condensation on the top edge of the gasket of the freezer door. Ordering gaskets to fix this problem.; ordrng 2 W11159728 (Gasket)s, dspstn on spec-tagged invntry: 1 W11548535 VALVE"

"Found unit with shorted fan motor causing breaker to trip will nto new fan used fan from truck stock to get cust by ; ordrng 1 WP2315549 (Evap fan), used 1 WP2315539 (Evap fan) from stock"

"Found unit with destroyed bottom seal will nto new to address issue ; ordrng 1 W10909089 (Bottom seal), dspstn on spec-tagged invntry: 1 W11177741 GASKET"

"Replaced door, tested unit out. All ops good, no leaks and Icemaker is on. Job complete"

"Cx complaint unit is leaking. Put the unit in diagnostics and ran both the valves and found that the front of the outer tub is cracked and spilling out water. Will need to order new tub; ordrng 1 W10371566 (Tub(outer)), dspstn on spec-tagged invntry: 1 W10919003 PUMP and 1 W11210463 VALVE"

"Replaced rotor, stator, slider, and clutch. Tested operations, unit operates as designed.Failed to bring the new lid with me. Current lid has existing physical damage and will need to be switched out on return.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W10754448 CLUTCH"

"Cx complaint: wont drainCx grandpa was here to let me in, unaware of existing issues.Upon arrival there was sitting water in the tub. Entered diag. Found F9E1 EC for long drain. Went to component testing in an attempt to run the drain pump, no success.Vacuumed the water out and lean the unit over. Found a broken wire to the drain pump. Reconnected the wire. Entered diag, filled and drained water successfully.Unit operates as designed.; dspstn on spec-tagged invntry: 1 W11399437 PUMP"

"Washer is outside instructed cust about the electronics exposed to excessive moisture and drain hose was just laying on the ground in a price of PVC tubing instr about that also; ordrng 1 W11513246 (Control) and 1 W11513248 (Latch assy), dspstn on spec-tagged invntry: 1 W11399437 PUMP and 1 W11643701 HARNESS"

Called tech line unit deemed non repairable all avenues have been exhausted SR # 7735980387

Found frozen items on top shelf that were not near the vent... so instaled new control box per service pointer to resolve the issue; dspstn on spec-tagged invntry: 1 W11546690 CONTRL-BOX

"Got to unit, tested the water to make sure it was off before beginning to remove parts. Got a very small dribble then to nothing at all , then to intermittently dispensing. Wanted to further test before putting in the parts due to not getting any water dispensed on the prior visit . Tested line going thru the freezer door for frozen line, removed from the check valve and tested that way. No water came through tube. Indicating a frozen reservoir. Examined further. Ice cubes in bucket not normal size very small. Turned ice maker off to prevent a future frozen fill tube. Found slider for the freezer temp set to the coldest and fridge at ideal. Set the slider to recommended. No product inside of the unit to test temperature. Need to order reservoir. ; ordrng 1 W11566768 (Reservoir), dspstn on spec-tagged invntry: 1 W11645245 WATER VALVE"

Customer is going to get a new washer

Removed and replaced the basket and all checks okay

Found unit in sabbath mode reset control all ops test ok.called in c.c to shop 125.

Installed new boards checked divider it is good installed new boards and instr cust about loading since ref was almost empty which would cause drastic temperature swings and having A/C set at 78 ; dspstn on spec-tagged invntry: 1 W10830278 CNTRL-ELEC

Found unit sort cycling do to bad thermistor water level and pump both check ok customer approved est nto part. ; ordrng 1 11057701 (Thermistor suction line)

Installed new diffuser; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER

Found gaskets came out of track reinstalled both gaskets all ops test ok.

Replaced ui tested found harness damaged to ui nto harness ; rqstng P&A on 1 W11170612 (Harness deli)

"Installed new compressor; dspstn on spec-tagged invntry: 1 876764 PROCESS VALVE 2 W11504415 COUPLER , 2 W11504431 COUPLER , 2 W11504445 COUPLER , 2 W11504449 COUPLER , and 2 W11506619 COUPLER"

"Recall - double wall oven getting 240volt but microcomputer blanks out,also burnt fans,thermal fuses and broken trim,console,customer to call insurance and let us know; ordrng 1 WP8302848 (Console) and 1 WPW10172165 (Trim) and 1 WPW10438750 (Control nla) and 1 WP4451354 (Thermal fuse) and 1 WP9759243 (Thermal fuse upper) and 1 Shp (Shp) and 1 WP9759243 (Upper fan) and 1 WPW10016550 (Lower fan)"

Cx complaint burn. Found microwave cavity burned up. Talked to customer and shes wants to get a new unit. Job complete

Cx complaint units door hitting wall. Found door stop not working properly. Put on new door stop and adjusted the feet. Unit is all good. Job complete.

"(GB) Cx complaint unit not heating properly. Found a loose wire connection at the temp sensor. Reconnected wire, tested unit out, all ops okay. Job complete. ; dspstn on spec-tagged invntry: 1 W11182108 ELMNT-BAKE"

Tech was assigned as a helper;

Found freezer drain tube clogged causing frozen drain and water to overflow onto floor. Defrosted drain and removed hose to flush completely. Defrost drain is clear and all checks OK.

Found no power to unit.. will order module and need a 2nd man as this is a built in cook top with a nice counter; ordrng 1 W10857232 (module) and 1 WPW10328492 (fuse-thrml)

No Fault Error code(s) recorded in unit history. Unit ran through diagnostic auto test finding excessive noise issue reported by the customer originating from the units drain pump motor. Confirmed no obstructions and/or debris within the sump assembly and/or drain pump motor housing. New drain pump motor supplied by pre-ID installed to correct. Unit again ran through complete diagnostic auto test without fault and/or noise issues. All unit operations to include sounds check good at time of service. Customer to advise.

"Found spin basket wallowed out on transmission shaft and washplate fused to trans. Basket is spinning out of round causing bad out of balance loads. Would need to replace trans, basket and washplate which is not cost effective. Customer will use until they replace. Transaction ID 520076."

SR7736534805 from techline as this fridge is now under review as the harness that plugs into the water valve is broken and can not be ordered as it comes out of the back wall; dspstn on spec-tagged invntry: 1 W11548535 VALVE

"E-15 (Safety switch in base activated. Water in bottom of unit float switch). Unit uninstalled for inspection. Found standing water within the base pan confirming displayed fault. All water cleared allowing for operational testing. Unit ran through cycle testing in excess of 45min. Confirmed no water leaking from the sump assembly, wash pump motor, drain pump motor, inlet water valve, water case assembly, etc. Unit draining properly with good flow at the discharge. Throughout testing some water could be seen slowly migrating from the rear of the base assembly towards the front. Unable to positively identify the issue as only wicking of the rear batten insulation or worse off, an unseen compromised area of the tank assembly, which if found to be the case would deem the unit non-repairable. Original failure as found could also be the result of improper loading directing water to the front overflow port. Customer instructed on proper loading and advised to continue normal use of the unit. Customer to call for return service should operational failure and/or water leak reoccur. Customer has paid in full $160.50: CC, Transaction ID: 520080."

"Changed lid lock, there were also suds, motor, and control errors stored. Calibrated unit to clear errors as the motor and control errors were likely distant past. Customer to advise.; dspstn on spec-tagged invntry: 1 W10837741 STRIKE 1 W11307244 LATCH , and 1 W11395618 CAPACITOR"

Found that the front left burner would cycle off prematurely not heating properly as a result. I removed and replaced the burner. I then tested all functions and the unit now checks OK. Job complete. ; dspstn on spec-tagged invntry: 1 W11517959 ELEMENT-SURF and 1 WPW10434452 SWITCH-INF

"I found that the convection fan shaft was slightly warped rubbing against the metal where it. transitions from the backside to the inside. I removed and replaced the fan motor assembly. Note the new fan motor came with an additional fan blade, which was permanently installed at the rear of the shaft, that blows air onto motor to keep the motor. Cool while in use. The previous fin motor did not have this. This is a new upgrade. Fan motor also came with new convection fan blade. All functions check OK. Job complete.; rqstng P&A on 1 POPPICSAttached (POP PICS Attached), dspstn on spec-tagged invntry: 1 W11296001 FAN-CONVCT and 1 WPW10181986 SENSOR"

In accordance with Whirlpool service pointer W11642483 Rev C control not properly defrosting evaporator. I removed and replaced the control. Customer to advise. Job complete.; dspstn on spec-tagged invntry: 1 W11546690 CONTRL-BOX

Customer is still in New York. Closed on home last week. Unit is covered under 30 day cosmetic warranty. Mother-in-law will obtain closing papers to verify. Top left-hand corner of stainless control. Panel has a dent in it and needs to be replaced. Ordering parts. ; ordrng 1 W11175576 (Stainless control panel)

Tech was assigned as a helper;

Replaced water valve open coils; dspstn on spec-tagged invntry: 1 285805 VALVE

Replaced thermal resettable cutoff on heater

"Found small amount of ice forming around the sound dampener pad that was installed for noise issue previously. Dampener pad is retaining moisture and temperature causing the ice to form. Unit went into a defrost while I was here so I verified the defrost circuit is good. Repositioned def terminator to prolong defrost to help remove more ice around dampener pad, however I advised the ice around the pad is small enough where it should not create any problems with temperature. Customer is leaving town until October but will monitor when they return and advise. Transaction ID 519992."

"Got to the unit to find out from the customer that they had just received possession of the unit. Gave them some good information on what to look for in any future cleaning if necessary. Ran cleaning cycle with cleaner in it after changing water filter. Had establish that the unit seem to be working properly before these changes were made. Unit was receiving water under normal pressure and had lots of Minerals deposited everywhere in the unit. During cleaning cycle used nylon brush to clean up some of the inside mineral deposits. After approximately 20 to 30 minutes of run time, drained out the cleaner and proceeded to rinse the unit so that the customer would not have to do this. make sure to have the unit fairly clean. Once the unit had filled back, ran an additional cleaning cycle to ensure cleaner was gone after cycle. Unit looking good no further issues seen. Collected for service call parts and labor job complete.; dspstn on spec-tagged invntry: 1 W11179302 ICE MACHINE CLEANER"

"Refrigerator noise vibration sound,I adjusted feet down to help quite unit when running"

"Unit was in cancel drain mode, no lights on. Cancelled it out, lights came on. Ran self test checks good , also calibrated all checks okay. Customer to advise if happens again."

"Dishwasher upper rack adjuster on right side broken,installed new one and tested good afterwards"

"Put into a diagnostic manual test. Tested cold and hot valves they are not opening fully to let water into basket. Need to order. ; ordrng 1 W11210463 (Inlet valve), dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR and 1 W11481722 ACTUATOR"

"Refrigerator icemaker is leaking when filling,customer has turned unit off before I arrived,ran icemaker to test for leaks and couldnt reproduce the issue at this time,possible valve sticking or icemaker failure in any case customer will pay $125 by cc and monitor"

"Dryer door switch bad ,installed new one pd $191.14 by ck#1816; used 1 WP3406105 (Door switch) from stock"

Replaced right front burner tested unit everything checks good at this time; dspstn on spec-tagged invntry: 1 W11047722 ELMNT-SURF

Replaced part listed ck ok

Found vent hose kinked reposs hose ck ok

"Found that dryer is getting to temperature, but not able to cycle the air out enough. Have some air flow but not enough. Recommend a dryer vent cleaner; dspstn on spec-tagged invntry: 1 W11224254 VENT TESTER and 1 WP8318268 THERMOSTAT,INTERNAL"

Replaced housing found fill tube for i/m cracked and chilled water tank leaking nto add parts; ordrng 1 Filltube (I/m) and 1 Water (Tank)

"Cx complaint: burning rubber smell.Took the unit apart. Found a broken motor pulley (WP8066184) and a damaged drive belt (WPW10198086). NTO both parts to install on return.Called tech line, spoke with Leon, case documented in SR # 7736536283.; ordrng 1 WP8066184 (Motor pulley) and 1 WPW10198086 (Drive belt)"

Cx complaint: intermittent draining issues.Changed the drain pump. Tested operations successfully. Unit operates as designed.; dspstn on spec-tagged invntry: 1 W11412663 PUMP

"Installed parts tested checked ok ; dspstn on spec-tagged invntry: 1 W10721967 CAM 1 W11510461 WASH PLATE , and 1 W11513243 BASKET"

Found unit with failed ice maker installed new tested checked ok ; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER and 1 W11645245 WATER VALVE

Found unit with burner out of position reinstalled tested checked ok cust did make comment that the burner had a hard time maintaining a even flame when issue occurred all ops checked ok at this time ; dspstn on spec-tagged invntry: 1 WPW10475149 MODULE-SPK

Tech was assigned as a helper;

"Installed console, all checks okay."

Replaced part listed c ok; dspstn on spec-tagged invntry: 1 4204380 CONTROL BOARD

New ice maker assembly installed. Upon restoring power the newly installed ice maker initiated and completed harvest cycle to include proper water fill without fault and/or water leaks. All unit test and operations check good at a time of service. Customer to advise.

"Cx complaint: Aligned with Service pointer # W11632927 - unit will not run cycle, lid locks, senses, goes straight to done, and buzzes.Verified the complaint.I tipped the unit to inspect the lower components. Found an oily residue on the capacitor. Inspected the splutch and motor, no such oily residue was present. Replaced the capacitor with a new one. Tested operations.Unit operates as designed.; dspstn on spec-tagged invntry: 1 W11395618 CAPACITOR"

"Removed and replaced the broken latch, began a drain and spin. Unit hummed. Indicating a bad motor/capacitor. Ordering both parts to resolve the issue. ; ordrng 1 W10890624 (Motor) and 1 W11428524 (Capacitor), dspstn on spec-tagged invntry: 1 W11307244 LATCH"

Cx complaint: cosmetic damage present indoor handle.Switched out damaged door handle with a new one. Unit checks out okay.

"When I arrived, the unit was unplugged from power with the lid locked. Clothing and water were inside. I plugged it in and immediately unlocked. I then enter the unit into diagnostics and found a long drain error code. I tried to cycle the drain pump manually in diagnostics and it would not. I went to the control and checked resistance for the lid latch, and it was good at 12 ohms. I then checked resistance for the drain pump also at, the control with the wires disconnected and read it wide-open. I went down to the drain pump and disconnected the wires. I checked resistance of the drain pump and it was good at 20 ohms. I reconnected the connection and again checked for resistance at the control end of the drain pump wires and they read wide open. No visible signs or breaks in any of the wires going down to the drain pump on the blue and black wires. Unit needs new wire harness. Although drain pump meter good I will return with it also. I am also ordering control in the event that it was damaged by this issue. Ordering parts. ; ordrng 1 W11399437 (Drain pump) and 1 W11643701 (Lower harness), dspstn on spec-tagged invntry: 1 W11513248 LATCH"

"Customer complaint unit frosting up. Found units Evap motor not on or working. Fan was getting 120. Replaced fan with new part, tested unit, all ops tests good. Job complete.; dspstn on spec-tagged invntry: 1 WP2315539 MOTOR-EVAP"

"Installed new icemaker due to no ice,tested good afterwards"

"Refrigerator water valve leaking,installed new fill valve and tested,no leaks; dspstn on spec-tagged invntry: 1 W11645245 WATER VALVE"

Unit picked up for further diagnosis and shop repair. Customer authorization needed prior to part order and/or repair.; ordrng 1 Shoprepair (Shop repair)

"As reported, found the units upper wash rack tracks separating. New left / right tracks supplied buy pre-ID install to correct. Unit ran through complete auto test in diagnostics without fault and/or water leaks. All unit test and operations check good at time of service. Customer to advise. Customer has paid in full $410.20: Amex, Transaction ID: 516385."

"Found interior illumination failure due to a faulty LED module within the RC ice room housing assembly. New LED module from truck stock installed restoring full interior illumination. All unit test and operations check good at time of service. Customer to advise. Customer has paid in full $301.85 Check No. 9434, Transaction ID: 516160. ; used 1 W10695459 (Module, LED) from stock"

"Found moderate resistance of the FC draw tracks through range of motion allowing the FC door to more easily be left ajar resulting in loss of cooling, air infiltration, frost accumulation and noise issues due to contact between frost accumulation and the FC evaporator fan blade. Rather than acrew additional labor charges to thaw manually, the customer has opted to remove the unit from power for up to eight hours allowing all frost accumulation to thaw. Customer will then clear all remaining moisture, restore power and monitor. Customer to advise. Customer has paid service charge $125.00: CC, Transaction ID: 515982."

"(GB) need to replaced both evaporators oily and leaking. Also need to fix light switch due to plastic cracked. Need extra time. Send AB and GB back; ordrng 1 W11578026 (Evap (REF)) and 1 W11598434 (Evap(FRE)) and 1 W11291142 (Light switch) and 1 R600Freon (R600 Freon), dspstn on spec-tagged invntry: 1 876764 PROCESS VALVE"

Got back to this unit and install parts ordered. Ran calibration. No further issues seen. Job complete.

"Refrigerator in garage unplugged so I plugged in and waited 20mins then found a full frost pattern on Evap coil,I called tech support and spoke with Brandon who walked me thru testing from behind on control points,he is going to document the findings sr#7736514878,wp tech support will forward the no apparent issues with unit operations and email me back,complete for now"

Ran self test and unit functioning properly. Under customer instruction 90 days. From purchase. Need electrician. Ground fault breakers.; dspstn on spec-tagged invntry: 1 W11026785 MOTOR DRIVE and 1 W11395618 CAPACITOR

Found washer off level from feet. Leveled unit and advised customer of proper loading and soap usage. All ops check okay.

Found ice just sitting in ice maker not harvesting and bail arm seems very stff will order new ice maker and customer has paid in full; ordrng 1 W10884390 (icemaker)

Found cover to evap iced up will order new heater with harness for return trip... will need to defrost freezer with steamer; ordrng 1 W11650660 (heater)

"Found a loose wire at the drain pump, reconnected wire tested unit in diagnostics and normal cycles, all ops tests good. Job complete; dspstn on spec-tagged invntry: 1 W10780045 SUSPENSION and 1 W10919003 PUMP"

Freezer evaporator drain is clogged and causing water to spill out onto freezer floor and down into fresh food section. I explained to the customer the issue and he will repair issue himself with some hot water. Job complete.

"Dishwasher has leak around top left side from door seal,need to order part; used 1 W11483553 (Tub seal) from stock"

replaced center upper L.E.D. and all the dim lights lite up EL4F4R

"Inspected that latch mechanism is broken , nto correct repair specific to this dryer kit. ; ordrng 1 279570 (Latch repair kit), dspstn on spec-tagged invntry: 1 W11240283 CATCH 1 W11366436 STRIKE , and 1 W11429589 STRIKE"

"Cx complaint: wont start intermittently.Entered diag, found F2E1 indicating HMI stuck button. Ran the HMI test, all buttons checked out okay. Observed the main control, unplugged all wire harnesses and reattached to confirm all harnesses are plugged in correctly. Tested unit, unit operates as designed.; dspstn on spec-tagged invntry: 1 W10909685 THERMAL FUSE and 1 W11551763 SWITCH-DOR"