"Installed new ice maker and heater and new ice box fan and confirmed fan working and cycled water for ice maker ... Advised customer to monitor unit

Found dryer belt had broke and i was able to install new belt that was sent out with me and confirmed unit now spining and heating and customer is happy

"Installed new pump and control and new lower harness... While under unit i found the belt needed to be replaced as it was freying.... So after parts installed and testing unit i confirmed everything working like it should and customer is happy

Replaced filter housing all ops test ok

Replaced damper and control. All checks ok

Found handle screw loose and threads in handle stripped. Reseated screw so that handle was tight. Also assembled ice bucket and installed for customer. All checks ok

"Rebuilt washer. Ran a calibration and an auto test to completion successfully. Unit operates as designed at this time.

"Installed element and harness, all checks okay.

"Confirmed component failure, water leaking from the water filter housing, overflowing the defrost drain pan resulting in reported water leak. New water filter housing installed. Water dispensed at the water dispenser, ice maker initiated and completed harvest cycle to include proper water fill, both without fault and/or water leaks. All unit tests and operations check good upon completion of service. Customer to monitor and advise should further service be required.

"No fault error codes recorded in unit history. Attempted diagnostic auto test however, in testing found the units door would lock with no further operation, continues to display C00 has initial testing step, no further advancement. No physical damage found throughout inspection. Power cycle conducted at the homes circuit panel. Upon restoring power diagnostic auto test again attempted and now completed without fault. Following diagnostic auto test, Rinse, Drain & Spin cycle initiated and continued through operation also without fault and/or water leaks. Original failure appears likely due to communications failure corrected through power cycle. All unit tests and operations check good upon completion of service. Customer to continue normal use of the unit, monitor and advise should further service be required."

Installed new lower spray arm and door seal

Replaced FC drain tube and defrosted ice buildup. No leaks present and all operations test OK at this time.

Removed old microwave and installed new microwave. Performed short test and confirmed microwave working properly. Job complete.

"Confirmed unit not starting when pressing the start button. Confirmed fuses, thermostats, door switch, and start switch all checked good. Confirmed proper power to terminal block with no loose connections. Re-tried unit and confirmed unit starting and running properly now. Advised Mrs., unable to determine cause of why unit started working (possibly loose wire connection). Advise trip charge good for 30 days and to call back if issue returns.

"Prior to service, customer had uninstalled and disconnected the unit from power, water supply and drain. Unit currently at ambient temperature and partially disassembled, no water within the ice bin and/or unit compartment area. Found no signs of water leak at the unit compartment floor pan with exception to a 2 inch diameter area directly beneath the heat exchanger as expected through normal continued use, no signs of water runoff. Found water had been supplied to the unit via R/O system through a John Guest type compression fitting. Found the exterior drain hose had been kinked restricting and/or blocking flow of discharge water prior to the unit being uninstalled. Any one of the issues as found could result in potential water leak(s). Rather than advance with part installation in attempt to eliminate potential sources of water leaks, the customer has opted to reconnect the unit to power, water supply and drain, and run the unit through normal operation while pulled from the cabinet surround to identify and confirm source of water leak(s). Customer will correct if able or call for further repair service if needed. Customer to advise.

"Installed new valve as i found a ball of ice in freezer near fan motor which would have been the noise from the fan motor that they were hearing but lower the temp last time the sound went away but changed the motor as it may have been straining the motor,,,, Also after replacing valve the customer confirmed a better water flow from dispencer

Installed gaskets all ops ok

Found system with frion leak cust opted to buy new unit

Replaced rf burner and infinite switch. Completed function test. All checks ok

"Found bad compressor, installed part, all checks okay. Sealed system 5 year warranty.

Installed new damper as the one installed on 11/5 may have been defective as it was working great for customer but started acting up just like the old one but not as bad but customer is worried issue will get worse

Found unit set on low but could confim heat.. Went outside and checked air vent which had like a basket trap and it was completely full... Removed that while unit was running and blew out a bunch of useen lint.... Also advised customer to get a new vent as it looked old and was twisted but unit is now working better than before and with a new vent and all the old lint burns off unit will be fine

Confirmed unit draining slow upon arrival. Found and removed a couple of pieces of glass from the short drain hose that attaches to the drain pump. Perform multiple test and confirmed unit is properly draining now. Job complete complete

I was able to place unit into diagnostic mode and did not find any stored fault codes. Found power on key unresponsive on control panel. Installed new control panel and confirmed power on key is working properly now. Started a short wash cycle and confirmed unit washing properly. Job complete.

"Customer concerned that the unit will not spin, and is displaying F1E1 error code. Customer also has defective door hinge. Confirmed both issues. Upon arrival, checked error codes and found F1E1 code. Checked service matters for error code description and it is related to a corrupted memory within the ACU. This could have been caused by a power surge, manufacturer recommends to power cycle the unit at the breaker and back on again. Cleared error code and reset at breaker. Tested unit on a drain and spin and it is working. Error code has not come back at this time. Recommended to customer to run it a few times and if it comes back, we will need to replace the ACU. If issue comes back, and customer wants to proceed, please pre order a new ACU/W11201292 and RFI Filter/WPW10367632. Customer may also call to proceed with door hinge if ACU works for a few weeks. Door Hinge/WPW10208415.

"Customer concerned that the left side smaller oven is not heating properly. Confirmed issue. Found igniter only pulling an amperage draw of 2.1 amps which is an indication of a weak igniter. Quoted customer to install new igniter. Customer approved repair cost. Installed new igniter and tested, all ops good. Job complete.

Checked unit unit is cooling correctly and running correctly job complete

Replaced heater assy in ff compartment. Job complete

Replaced Ff fan motor. Checked operation ok job complete

Installed motor all ops ok.

Found Icemaker with no error codes and all tests checked good from thermistor to arrest to fill. Possible glitch during harvest. All ops ok right now cust to advise.

"Installed new parts and unit still not operating properly. Called tech support and tech line said to run through a DLMS calibration, and you MIST unplug after this calibration is done. Performed this calibrated, unplugged, and tested again and unit is working perfect now. SR# 774020160. Job complete.

Install new compressor and dye dryer. Vacuum system for 30 minutes. Recharge system with correct amount of refrigerant 6.5 ounces R134A. Checked for leaks and found none. Unit looks to be cooling properly. Advise customer to wait a full day to see if temperatures go back to normal. Job complete.

"Found compressor loose since it was missing 2 screws therefore it would rattle very loud while running. Repaired problem by adding to nut screws and lining the compressor correctly. Also found the defrost evap bracket lose and out of place so the defrost water was not going into the tunnel to the Ptrap but going into the freezer. Reinstalling it correctly so now the defrost water is going down to the drain pan. Unit is now working and cooling properly. Job complete.

"Confirmed spring fell off of dispenser door. Reinstalled spring, and confirmed dispenser door working properly. Advised, if spring continues to pop off, complete dispenser assembly would need to be replaced. Estimate declined at this time to replace dispenser assembly.

"Cx complaint: Ice maker not working.Entered diagnostics, found E2 EC ice maker lost home position. Replaced defective ice maker, checked and found no error codes. Tested operations successfully. Unit operates as designed at this time.

Replaced main control.Found evidence on the old board of a possible short.Tested operations successfully. Unit operates as designed.

"Installed sump, all checks okay."

No noises or water anywhere I could see.

"Customer concerned that there is dawn in the rinse aid dispenser. Confirmed issue. Upon arrival, quoted customer to remove dispenser and clean out the dawn from inside the tank. Customer approved. Removed dispenser and flushed tank out and refilled with fresh rinse aid. All ops good. Job complete."

Got to this unit to hear from the customer that the clean cycle would not perform. Got into diagnostics and found no error codes. Then put the unit through a calibration and recheck the unit. Found that the unit was indeed able to fill and start processing through a clean washer cycle afterreset. No further issues found after this testing. Job compete.

"Installed parts, all checks okay.

"Installed new left rear burner due to broken coil,tested good afterwards"

"Installed all new parts. Tested operation of the unit and it is now working properly. Job complete.

"Replaced drive motor, main pulley and drive belt. Ran through a quick wash which completed without fault. All operations test OK at this time."

"Installed new wire hardness and main control. Tested,operation of the unit and it is now working properly. Job complete.

"Upon arrival, found ice bin full of cubes. Emptied ice bin and found lower 1/4 solid, frozen water ice (not cubes). Cycled icemaker and confirmed icemaker ejected cubes and properly filled without any leaks. Melted all the ice out from bottom of the bin and placed the old cubes back into the bin. Confirmed ice cubes properly dispensing. Placed several cubes in a Tupperware bowl and placed to the back of the freezer. Advised Mrs. to call us back if the solid block of ice reforms inside the ice band. Using the ice cubes in the little Tupperware container as a reference to see if the ice cubes are melting, then refreezing. Also through further evaluation, found drain clogged, causing water to back up and leak out front of refrigerator door. Advise Mrs. to monitor unit in. Call us back if issue returns."

"Tub rebuild completed. Unit ran through calibration cycle, diagnostic auto test, diagnostic manual load testing and initial Rinse, Drain & Spin cycle without fault and/or water leaks. All unit tests and operations check good upon completion of service. Customer to continue normal use of the unit, monitor and advise should further service be required.

"Installed new parts, tested unit, all ops good. Job complete.

Installed element for cust all ops ok.

"Replaced both upper and lower cooling fans. Heated both ovens to 350F and verified good airflow through fans. No faults found, all operations test OK at this time."

"Found unit with failed switch installed new checked ok

"Found loose wire at heater, tightened wire all ops ok."

Installed 2nd new UI/logic board. Labeled returning board as warranty part return. Advised Mrs. to monitor unit.

Installed new compressor recharged with 56 g of refrigerant confirmed unit cooling properly at this time. Advised Mr. if he thinks that its not cooling properly or anything like that to give us a call back.

"Installed new user interface and deli control board. Unit running properly at this time. Fan not needed, deducting cost of fan from original quote."

Found unit not installed properly causing leak reinstalled unit all ops test ok

Removed and replaced parts all ops test ok customer to advisr.

"Replaced motor, capacitor, and harness. Completed function test. All checks ok

"Customer concerned that the unit is not washing correctly. Confirmed issue. Found defective basket hub causing multiple issues for the customer. Installed new hub. Tested and calibrated unit, all ops good. Job complete.

Coffee maker is having issues with milk frothing not always working. Unit has the old air valve and we were informed by tech line it would need updated to new air valve. Informed the customer that there is a possible risk of this damaging the main control board and that if that happens a new board would be needed.

Offset temperature by ten degrees.Tested bake at 350. Found an average temperature of 350.6Unit operates as designed.

"Customer concerned that the unit is not draining. Confirmed issue. Upon arrival, found pump trying to run but still not start. Removed pump and inspected, found no blockages. Unit needs a new drain pump. Quoted customer to install new pump. Customer approved repair cost. Installed new pump and tested unit, all ops good. Job complete."

Cleared codes all ops test ok customer to advise.

"Confirmed E11 fault on display upon arrival. Found text sheet was missing so I had to call tech-support for diagnostics. Found cold solenoid unresponsive during diagnostics. Cleared fault code and tech-support advise to perform a hard reset to main control board. After performing reset, unit started working properly. Confirmed cold water entering unit now.advised customer, if issue returns, advise to replace water valve assembly.

"Replaced freezer door rails, logic board, and fill tube heater. Job complete.

Installed new Ui control and main control. Tested operation of the unit and it is now working properly. Job complete.

"Replaced outer tub, spin basket, wash plate, gear case, and spanner. Completed function test. All checks ok

Found multiple error codes for long drain and over suds. Found drain line not high enough which could cause a syphon issue. I advised Mrs of proper soap usage and fabric softer dilution. Cleared out codes and unit does have a bit of a slow drain it could be due to how the drain line is routed. Advised cust to raise the drain line up about a foot and re tap con it into the wall. If problem persists they can call us back and we can elimate drain or soap being the issue.

Installed tested checked ok

"New mode shifter actuator installed completing repair. Unit ran through calibration cycle, diagnostic auto test, diagnostic component load testing and initial Rinse, Drain & Spin cycle without fault and/or water leaks. All unit operations check good upon completion of service. Customer to continue normal use of the unit, monitor and advise should further service be required.

replaced water valve and icemaker and checks ok

"Found a foreign object wedged into front seal causing loud noise during operation. Removed item, which appeared to be a metal piece from a hoodie, and unit is now running quietly and heating properly. All operations test OK at this time.

"Found latch nonresponsive replaced latch, then found a motor, not getting enough power from capacitor and replaced capacitor and motor at the same time confirmed unit working properly

"Installed parts, all checks okay.

Confirmed blower motor error code for unit... Installed new blower with Kevin and tested unit and confirmed high cooling and low cooling fan for both upper and lower on unit...Confirmed unit now working like it should

"Couldnt replicate issue, possibly something on the cooktop at time of cooking."

"2 Range dual front burners on high all the time,installed 2 new burner switches for rf & lf burners,tested good afterwards.

Installed checked ok

"Installed new gear case clutch slider, rotor, stater harness control and wash plate confirmed unit working properly at this time advised Mrs. if anything goes wrong they have to go back to Whirlpool as they are under an extended warranty

Upon removing ice maker I noticed liner is swelling preventing ice maker housing to come out. Cannot repair.

Installed bin sensor. Unit fired up and all ops ok.

"Found F2E1 shorted key. Unit falls under service pointer to update main control for this issue, using Special project #: S254EE (Parts & Labor). Customer also had an OEM RF burner which they requested to be replaced. Replaced burner and main control, tested and verified all operations check OK at this time."

Got back to this unit and install Tested operation and found that the moisture sensor is now being utilized with the leveling of this unit. Unit now back to working order. Job complete.

"Replaced geracase, stator, rotor, slider, clutch, spin basket, wash plate, spanner. Completed function test. All checks ok

Installed tested checked ok

"Installed new parts, tested unit, all ops good. Job complete."

"Customer concerned that the unit is not making ice. Confirmed issue. Upon arrival, freezer temp is good. Checked ice maker and found ice maker continuously cycling and not filling. Unit has defective ice maker. Quoted customer. Customer approved. Installed new ice maker and tested, all ops good. Job complete.

"Customer concerned that the unit is not washing correctly. Confirmed issue. Found defective basket hub causing multiple issues for the customer. Installed new hub. Tested and calibrated unit, all ops good. Job complete.

Found maker turned off at control customer said she never turned off turned on cycled and filled left customer with est if wants replaced. RO system in line filters just replaced advised of low flow to make. If calls back will need maker and valve ordered.

Installed new valve and then ice maker and cycled ice maker and confirmed no leaks and advised customer to monitor unit and if any issues occur in the next 30 days contact our office

Installed new gear case and tested operation. Unit running properly at this time.

Installed tested checked ok

"Found the units motor seized within the housing, unable to break free. As the customer does not use the disposal any more than a standard drain she has opted not to advance with replacement. At such time as needed, the customer will have the disposal removed and sink reconfigured with a standard drain. Quote listed is for estimate only. No parts to be ordered and/or further service to be conducted without prior authorization. Customer to advise.

"Installed new damper, new damper is quiet. Unit is running properly at this time.

Called safety team and they authorized an exchange on unit due to further repair needed. Customer is already in contact with whirlpool for exchange.Sr# 7740340632

installed new ice door kit and confirmed unit working properly at this time advised Mrs. to call us back if she has any issues

Installed new damper and performed multiple test. Confirmed damper opening closing quietly now. Job complete.

Installed control tested checked ok

Install new control and confirmed unit working properly