Filter housing is also faulty. Unit is now working without filter installed. Customer to use as-is.

Replaced hinges and screws. Door is now opening and closing properly and all checks OK.

Found water dripping from liner in ff side. I pushed on liner and there was a hole in the insulation. I sealed up around the liner the best I could. I advised cust there is an insulation void. We cannot repair such issue. Cust to monitor unit

"Got to this unit to find refrigerator section at approximately 50 to 60?. Found freezer temperature much lower. With testing found all sensors for temperature to be reporting properly all past test. Further investigation took us into the evaporator of the refrigerator section. Found that the temperature sensor in the evaporator section was not making good contact with the evaporator. Was able to crimp the outer metal secure piece to ensure that it was proper contact to the evaporator and not loose the way I found it. Put the unit to frost pattern on refrigerator, evaporator to make sure that it was fully capable. After this, discuss with the customer that this unit needed a power reset to get it to work back to normal operation. After power reset found the evaporator fan in the refrigerator to be working properly and feeling colder air than what had previously been found in the refrigerator. Due to this believe the unit to be back to normal cooling. But time will tell and the customer is to let us know if indeed it is, back in good working order or not. Job complete."

Installed tested ch3cked ok

Found unit not leveled allowing water to collect on the front portion of icemaker and ultimately freeze in that position. Unit was tilted forward about 2 1/2 inches. I leveled the unit so that the water seats correctly inside of icemaker. I removed and replaced the ice container as it would not properly dispense ice. I was not sent out with water valve today. if customer calls back please ID water valve that previous tech ordered.Job complete. Water valves #W11043013

Found maker assy will not cycle power to maker replaced part unit cycled and filled customer to advise.

Got to this unit to find the basket with a fair amount of water in it. This is due to the leaking valve. . Did not notice any further issues with testing. Ran through complete diagnostic cycle without issue. Job complete.

Replaced the control and interlock assembly. Tested operations successfully. Unit operates as designed at this time.

"Installed new parts, tested unit, all ops good. Job complete.

"Arrived to home and tenant is saying that there is no water leak, the water dispenser just isnt working. I told the landlord last visit that she needs a new water filter, which isnt covered under warranty. Called Heather back again and she said she forgot to get a filter. Gave her and the tenant the information for the water filter so they can order and replace. Water Filter/EDR1RXD1. Job complete."

"Customer concerned that the lid lock broke. Confirmed issue. Upon arrival, inspected lid lock and found plastic breaking off from the mechanism. Quoted customer $331.96 to repair the unit. Customer approved repair cost. Installed new lid lock, tested unit, all ops good. Calibrated unit. Job complete.

Installed new deli board and re-program for optimal performance. Tested and confirmed. All door switches in proper working order. Confirmed unit is properly dispensing ice and water. Job complete.

"Upon arrival, found evaporator fan and damper door operating properly, but no power being supplied to compressor/condenser fan. Entered control into diagnostics mode and placed unit into test number two (compressor/condenser fan test) found Jazz board, not sending power to compressor and diagnostics. Installed new jazz board and entered 21 for code entry. Confirmed compressor and all components working properly at this time. Advise Mr. to allow 24 hours before temps are back to normal.

Through diagnostics found washpump receiving 120 V but unresponsive replaced washpump assembly and ran short test. Confirmed all ops functioning properly with no leaks detected. Job complete.

"Found coin in a baffle. Removed coin, all ops ok."

Installed rods and calibrated unit. All ops ok.

"Installed motor, no leaks and ops check good."

I removed and replaced the fresh food ceiling LED module in re-oriented three other modules so that they now direct the light inward. Customer very happy. Job complete.

New Inlet water valve installed. Unit ran through complete diagnostic auto test and initial one hour quick wash without fault and/or water leaks. All unit operations check good upon completion of service. Customer to advise.

"Installed new pump & motor. Tested operation of the unit and it is now working properly, job complete."

Removed and replaced control board. New board is working properly and speaker is functioning. All checks OK.

Removed and replaced control ran calo all ops pass customer to advise.

Replaced door stop. Door is now opening and closing properly. All operations test OK at this time.

Installed new control and confirm unit operating properly and reaching temperature properly

replaced oven temp. sensor and hard wired it and checked ok

"Found error code for E2 for motor not going back to position and unit would not go throug full harvest and got stuck on not completed.... installed new ice maker and confirmed water fill through test 45... Gave customer estimate for lights and labor and they declined the kit and hour labor... Advised customer to monitor unit and also tighetend up freezer door for them

Got back to this unit and was able to install new diesels were needed on this unit. Customer happy with result job complete.

Installed new bezel and confirmed unit is all back together like it should and customer told me unit is now working great with no problems since our last visit

"Installed new parts, tested unit, all ops good. Job complete.

Installed new microwave door. Tested operation of the door and unit and it is now working properly job complete

Installed new pump & motor assembly and unit is now working properly. Job complete.

"On arrival found unit set temperatures at 0?F FC / 35?F RC, actual operating temperatures -6?F FC / 47?F RC. Units ice bin filled to max capacity with solid and proper sized ice cubes. Initial inspection has found no obvious signs of component damage, evaporator frost over(s), door gasket seal issues, etc. Unit ran through extensive diagnostic testing finding multiple thermistors reading open or +10?F or more warmer than actual with exception to the FC thermistor reading 7?F colder at -13?F. Recorded diagnostic temperature log for the last 6hrs has found the Highest Temperature, Average Temperature & Coldest Temperature conflicting and not accurate or representative of realistic measure. All other components i.e. compressor operation, fan motors, airflow, door switches, etc. pass load testing without fault. Power cycle to the unit conducted and diagnostic testing repeated. Found for no less than 5min after entry into diagnostics the units compressor continued operation without compressor test cycles being selected. Following power cycle all unit thermistors found to be reading actual temperatures, not previous open or offset temperatures reported. Second power cycle conducted, disconnect for +15min before restoring power ensuring proper start up procedure with reduced chance for carryover of corrupted logic and/or communication faults. Customer instructed to monitor unit operations, running temperatures, etc. and advise should RC warmer temp conditions persist.

Installed new dryer motor and blower wheel due to overheating and shutting off tested good afterwards

"Found frozen fill tube, cleared and all checked okay."

"Installed ice bin, all checks okay."

Replaced wine and refrigerator compressors. Checked operation ok job complete

replaced control panel and checks ok

Installed tested checked ok

Installed tested checked ok

Installed new valve and dispenser housing no leaks detected

Back of unit is completely rusted out due to refrigerant lines running too close to back of unit and sweating through liner. Unit is non-repairable.

Found drain line froze over deiced drain all ops test ok.

I removed and replaced the fresh food LED module. All functions now check OK. Job complete.

Defrosted evaporator and found burnt defrost heater connector due to poor connection. Replaced with updated defrost heater/harness which removes the problematic connector. Unit kicked into a defrost and all operations test OK at this time.

"Cx complaint: unit not heating.Confirmed cx complaint. Tore down the unit, found a bad heating element. Replaced the heating element with a pre id part. Tested operations successfully. Unit operates as designed. During final testing a note appeared on the display to check the lint screen for better performance. Advised cx they may need to have their exhaust vent get checked out.

"I set oven to bake at 350?. When oven preheated, my digital thermometer confirmed 350?, but customers thermometer was showing 300?. After 15 minutes of running, customers thermometer was showing 350?. No trouble found with unit at this time. Advise customer to allow extra time (after preheat temp reached) before placing food in oven.

"Sr7738081043 charged system with nitrogen and lost 2psi in 30 min calledWP tech line and reported findings , also found e5 error code on ice maker . Wp is sending it for non-repairable designation. Due to amount of trips and probable SS leak"

Installed new cooling blower fan. Tested oven and fan is working properly. Will return the old one which isnt of came defective. Job complete.

"Found E5 error code for ice maker so customer agreed on a new one to be installed... Advised customer after installing new ice maker to montor unit and if any issues or ice production does not increase to call us

"Cx complaint: spiders coming out of the user interface on the freezer doorUpon arrival, confirmed cx complaint. Removed the UI, found spiders crawling on wire harness and waterline running to the bottom of the unit. Removed kickplate, found more spiders by water lines and wire harness at bottom of freezer door. Advised cx to call an exterminator."

"I removed and replaced the suspension spin basket and tub ringI then leveled the unit and run a factory calibration. I then tested all functions individually, including a normal cycle and the unit now checks OK. Job complete.

Installed new latch and confirm unit working properly

7738450025 Called WP techline and reported when I went to blow out the lines black sludge had come out of the unit along with a interesting smell. Unit has been submitted for pecks due to contamination inside of sealed system.

"Got back to this unit and replaced parts that were ordered specifically for the ICU and auger motor area. Found that the shoot had a bad gasket and a crack in the shoot itself. Also found that one of the wires under the auger motor had been smashed by the installation of the motor. Was able to use one of our scotch locks to repair this junction and was able to fix and restore power to the auger motor. This was an intermittent issue before. Found an excessive amount of moisture underneath the shoot as well. This was due to the improper seal of the shoot and the crack found. with all of these repairs in mind unit should be back to normal cooling and normal operation. Job complete.

"Tested dishwasher found fill valve that leaked,installed new fill valve that Chris had on his truck. Installed reinstalled dishwasher and mounted.tested good afterwards

"Installed new drain pump due to broken impeller,tested good afterwards.

"Installed new gaskets on side of left door air vent due to bad and leaking ones causing cold spot from leaking air,tested good afterwards"

Installed new door seal on bottom of door and new vent due to leaking

Came to washer it was half full of water had a long drain error code homed out the pump 19 ohms pump is good had to check wiring found broken blue wire where it joins into the main harness area repaired wiring unit working

Noise was the drain pump. Normal noises Unit is working properly. Job complete

"Confirmed warmer than normal temperatures upon arrival. Removed evaporator cover and found 25% frost pattern on evaporator. Advised Mr., sealed system issue will cost over $800 plus. (Estimate declined)

Remove seal that was placed in wrong location under freezer gasket. Reinstalled seals at proper location under gasket and advise consumer to monitor unit.

Got back to this unit and was able to install new top to the unit. Top was viable no dents. No scratches looks great. Job complete.

Checked unit. Unit was making ice cust said it started working

"Installed new all new parts. Tested operation of the unit and it is now working properly. Job complete.

"As reported found no illumination, tone and/or function at the units UI control. Confirmed power supplied at the units junction box. Units stainless steel exterior door panel removed for inspection finding the main control burnt out compromising both the UI control and wire harness, picture attached for reference. No less than a new main control, UI control panel and wire harness would be needed to correct primary component failures found. Additional component failures may and likely do exist. Due to the units age, extent of damage and cost to repair the customer has opted not to advance with further service at this time. Customer to advise. Unit left disconnected from power for safety.

"Found no spin or agitation due to shredded drive belt. Replaced drive belt from truck stock, calibrated and tested unit and all operations check OK at this time.

Replaced inverter board. Vacuumed ss and recharged to correct pressures. Job complete

"Dropped off part to customer, job complete."

"Customer concerned that the unit is not draining and is showing LD error code. Confirmed issue. Upon arrival,tried starting unit on a cycle and unit will not respond. Checked diagnostics and found code for long drain. Tried running unit through test cycle and monitored. Checked voltage to the drain pump and pump is not receiving power. Accessed control board and checked resistance of the lid lock and got 36ohms and lid lock is testing closed when the lid is closed. Unit has defective control board/W10447140 but the part is discontinued. Informed customer that we wont be able to repair this unit. Customer understood.

"Adjusted feet to try and stop vibration, customer to advise."

GQ arrived to home and ran through testing on the unit. He determined with tech line that the unit is operating as designed and customer needed education on cycles. All ops good at this time. Job complete. SR# 7738948182

Installed all new parts. Tested operation of the unit and it is now working properly job complete.

"Advised tenant she is seeing the outline of the bracket underneath the glass cooktop. The burner generates light which radiates through the glass, but not the metal bracket. Unit is working fine."

installed new burner switches

"Found drain line frozen over, cleared out line all ops ok."

Removed and replaced ui all ops test ok

"Customer concerned that the unit is not cooling again. Confirmed issue. Upon arrival, verified 40+ degrees in the freezer section. Found weak frost pattern at evaporator. Pulled unit out with floor skid and accessed compressor and filter drier. Checked pressures and found low side at -18psi and high side at 99psi. Called tech line and went over pressures with them. Tech line stating that the unit has a very small leak. Disassembled unit and charged with 140psi of nitrogen. Applied leak detector to all visible joints. Found no leaks at all. Found that the pressures are slowly dropping about 0.1psi every 10 seconds or so. Isolated system and found internal leak within the unit. Called tech line back and confirmed internal leak. This will not be repairable. Unit is still within sealed system warranty so informed customer that whirlpool will be contacting them within the next few days. SR# 7738948284. Job complete."

Made adjustment to LH hinge tested checked ok

"Replaced motor cap, all ops ok.

Installed dispensor all ops ok.

"Removed split in the line and use fitting. All ops ok

Sr#7738465901 no further service to be done for this issue. Called into Techline to get this reported. Tech line is stating that this is as far as the repair is able to go. After replacing these parts and the unit is still having the same problem they are not wanting us to put more time or money into this product. I am being told this unit is working as designed. The customer is nice about the situation but is still having this issue. Gave customer the SR number and the customer care phone number for whirlpool. Ask him to please call in with this SR number see what resolution can be provided.

Installed new bake element and control board for large oven. Confirmed unit heating properly. Job complete.

Installed new tub and confirmed unit spun out all water. Advised Mr. to call us back if he has any problems.

"Replaced Ui and confirmed unit behaving normally, advised Mr to call us back if he has any issues

"Pulled the u it out, unplugged it. Replaced defective inverter board. Plugged it in and waited for the compressor to kick on but it never did. Ran cooling tests in diagnostics and confirmed compressor operations. Advised cx to call back if issues persist.

"Cx complaint: unit wont power on.Tested power at the wall, found 120v on leg 1 and nothing on leg 2. Advised cx to call an electrician and call us back if issues persist.

Installed new inner door for the microwave and door is shutting properly now. Tested unit multiple times and found no further issues. Customer satisfied with operation. Job complete.

"unit is cooling fine , checked cond. coil and it's clean and cond. fan motor is running and pulling ait through coil good , cleared code and advised Matt to keep an eye on it , might have a compressor not pumping correctly"

Checked unit found stuck drain pump. Cleared drain pump. Checked unit dishwasher ran ok no errors job complete .

"Installed all new parts, calibrated unit and tested, all ops good. Job complete.

Found it leaking at the outgoing pvc again where the seal would be. The seal is pretty much worn down and water is kicking out of the pvc. Advised cust to call a plumber to fix the pvc and seal then call us back once its done to double check and make sure everything is working good.

"Unit has Freon leak, not worth repair."

"Sr#7738933333 got back to this unit and called Techline. Got this unit documented for having some unexplainable stains on the clothes. On previous visit had seen some what look like damage to the bottom side of the impeller. Had ordered new wash plate for this replaced wash plate with new, also took tub ring off to inspect that there were nothing hiding in between the tub and the basket. Found nothing to speak of there. tested the unit and found all operations to be working properly. Customer to let us know."

Installed new vent gaskets and perform short test. Confirm no leaks during operation. Job complete.

Got to this unit and replaced left rear burner. After burner installation tested unit found burner to be working properly. No further issues found at this time. Job complete.

"Installed parts, all checks okay.

"Found failed drain pump, all checks okay. Ran diagnostics and calibration.