Found unit has bad capacitor replaced with truck stock ck ok; dspstn on spec-tagged invntry: 1 W11481722 ACTUATOR

"Direct said Original problem units is fan kinda slow. Found that the unit is not cooling while the compressor is running. Going to need Freon, a leak detector, and soap and bubbles. Allow extra time; ordrng 1 R600 (R600) and 1 Soapandbubbles (Soap and bubbles) and 1 Leakdetector (Leak detector) and 1 Extratime (Extra time)"

Replaced both LH and RH upper rails according to service pointer. All checks OK.

"Installed new control because light stayed on all the time,tested good afterwards"

"Recall - found L1 leg of power feeding drive motor intermittently dropping to 60VAC which is causing the motor to shut down. Advised Mrs an electrician will need to correct power supply issues, also advised voltage drop couldve damaged new drive motor so may need to part warranty motor. Mrs will call and advise once electrician comes out. ; ordrng 1 Waitforcustomer (Wait for customer), states that autho needed"

I removed and replaced the ordered parts. I then. tested all functions and the unit now checks OK. Job complete.

"Tried everything possible other than braking the agitator to get it out and unfortunately couldnt. Will need to brake it so I will order new agitator. ; ordrng 1 W11550891 (Agitator) and 1 W11551646 (Nut spanner) and 1 Grindertool (Grinder tool), dspstn on spec-tagged invntry: 1 W10721967 CAM 1 W11239857 BELT , 1 W11395618 CAPACITOR , and 1 W11481722 ACTUATOR"

"Reinstalled unit, tested and all checks OK."

Inspected unit and determine the main control board is faulty. Not sending power to the front dispenser control. Need part. Gave customer an estimate and she approved it. Installed new main control board. Tested operation of the Ui and it is now receiving water. Job complete. Customer paid for job in full $517.41 with credit card. ; used 1 WR55X10942 (Main control board) from stock

Installed new timer. Tested operation of the timer and unit and it is now working properly. Job complete.

Techline - rich. Spoke with techline and techline advised that cust are possibly using ice and water dispenser very often which is causing the filter to expire faster then the recommended 6 months . Techline also advised if the quality of water hasnt diminished cust can reset filter status light and continue using same filter until they notice irregularities. Advised cust of what techline said to fix the issue and to call office for any further problems.Sr# 7736541309

"Control ui panel bad and need replacement on washer,customer will pay service fee today $125 by ck #393,not going to replace at this time; ordrng 1 W11478524 (Ui panel) and 1 Shp (Shp), dspstn on spec-tagged invntry: 1 W11394572 LATCH 1 W11395618 CAPACITOR , 1 W11457841 STRIKE , and 1 W11481722 ACTUATOR"

"Icemaker stopped working till customer changed the filter and reset,may need icemaker but for now they will wait and see,

"Tech checked unit and at the time of visit temperatures checked good, cust had thermometer in unit and ff side read 35-40 F° range. Cust stated unit is having cooling issues , nto data loggers and install in unit to check for any abnormalities with temperature. ; ordrng 2 Dataloggerss"

Washer control and drain pump need replaced cust is going to look into a new unit and will contact us if he wants it repaired. ; rqstng P&A on 1 WPW10525361 (Control) and 1 WPW10730972 (Pump)

"customer has not had a chance to use cooktop , will be using it over the next few days; ordrng 1 checkunit (check unit)"

"Found console gasket was installed incorrectly and started to pinch due to screws being ran through it, it created a gap at top of console allowing water to leak by gasket when the door shut. Also found it missing a screw in the panel near the bottom which is causing a gap. Need screw and gasket; ordrng 1 Consolegasket (Console gasket strip) and 1 Doorpanelscrew (Door panel screw)"

Found bad start device on compressor. Replaced with one from truck stuck advised cust to wait 24 hours before putting food in it. Transaction ID: 520845; used 1 8201786 (Start dev) from stock

"After inspecting the unit further I found that the ff door is actually flexed, causing the bottom to seal and not the top. If you press in on the top the bottom kicks out. We will need a door and 3 men to properly and safely install door and panel. Its a heavy door.; ordrng 1 W10800805 (Door ff) and 3 Tech (3 man)s and 1 Jayantandanothertech (Jay ant and another tech)"

"I could not get the front panel back off the cabinet, the clips that lock the front panel in are twisted. Need a second man to help me muscle the front panel off to get to the heater.; ordrng 1 2man (2 man) and 1 Jayandant (Jay and ant)"

Checked unit ops found unit not starting due to a bad thermal fuse replaced thermal fuse and tested unit everything checks ok at this time. transaction ID # 520846; dspstn on spec-tagged invntry: 1 WP3392519 FUSE-THRML and 1 WPW10569603 SWITCH-DOR

Checked unit ops found unit making grinding noise in agitation replaced clutch and slider tested unit and grinding noise is gone everything checks good at this time; dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W10754448 CLUTCH

"Checked unit ops found unit to have a clogged drain extension pulled unit out and shop vac drain line tested unit and unit is pumping water until it makes it to the main drain hose which is a whole other hose need to replace that hose with 6ft drain line with grommets on both sides need to have part researched and call customer with price for job ; ordrng 1 Partresearch (6 foot hose with grommet on both sides), dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN and 1 WPW10545278 HOSE-DRAIN"

Checked unit ops found f3e0 indicating open oven sensor replaced oven sensor and tested unit everything checks good at this time; dspstn on spec-tagged invntry: 1 WPW10181986 SENSOR

"Replaced broil element, tested unit out, broil is getting 240 and unit is heating, all ops test good. Job complete. Collected balance due of $137.58 by Check #7866. Autho 4UNW9T. Transaction ID 521155"

"cleaned filters out and unit is working fine and drains fine , Mrs's to advise on unit"

"found frreezer compressor kicking out on the overload , replaced start relay and compressor started fine; used 1 7011254 (RELAY) from stock"

"replaced main control and inverter , freezer compressor started and is cooling , call for credit card for billing"

"fabric softner build up under agitators and wash baskets are rusting , will be doing both washers when I come back and will have to clean tubs out and agitators; ordrng 2 285811 (cam driven)s and 2 W10389328 (basket & bal ring)s and 1 extratime (extra time)"

Tech replaced drawer gliders with new. Tested unit all checks good ; dspstn on spec-tagged invntry: 2 W10807828 GLIDE-DRWR

"Tech found problem with power coming from the home and would cut off the unit, advised cust to call electrician and to give us a call back if any other problems"

Tech replaced emitter board and ice maker . Tested unit all checks good . Cust paid $586.39 CC Auth# F3PWFM

Found unit with bad thermal fuse not allowing unit to work at all. Tech replaced thermal fuse f. Tested unit and all checks good . Cust paid $265.06 CC Auth# W3L39N

need to replace light / fan switch; ordrng 1 00499898 (fan/light switch) and 1 S&H (shipping) and 1 talltech (2 man job with a tall tech)

"Cam , belt and drive motor are all making noises and need to be replaced. Ordering parts. ; ordrng 1 W11026785 (motor-drve) and 1 W11239857 (Belt), dspstn on spec-tagged invntry: 1 W10721967 CAM"

Spark re ignition box is bad needs replaced. All burners are seized up and most parts for this unit are NLA. Recommend replacement of unit.

"Found Gearcase splines worn off causing washplate to pull off, also rotor and stator are fused together and rust throughout the machine. Customer has decided to replace the washer."

"Freezer icemaker, not cycling, also triple water valve leaking water into freezer icemaker. Freezer icemaker fill tube heater not functioning properly. Also freezer temperatures off by about 15°. Also damper control located at the base of air tower in fresh food section makes a lot of noise when it opens and closes. Ordering necessary parts.; ordrng 1 W11579561 (Triple water valve) and 1 W11578780 (Freezer icamaker) and 1 W11598790 (Freezer icemaker fill tube/heater assembly) and 1 W11578030 (Freezer, evaporator harness/thermistor assembly) and 1 WPW10479155 (control damper)"

"The rollers and idler pulley were squealing. I removed and replaced them along with the belt with the parts included in the repair kit. All functions check OK. Job complete.; ordrng 1 POPPICSATTACHED (POP PICS ATTACHED), dspstn on spec-tagged invntry: 1 4392065 REPAIR-DYR"

Found unit needs needs new drip pans; ordrng 2 Small (Drip pans)s and 2 Large (Drip pans)s

Replaced part listed ck ok

Tech was assigned as a helper;

"Confirmed the units drive belt broken resulting reported operational failure. New drive belt supplied by pre-ID installed to correct. All unit test and operations to include drum rotation and proper cycling of the heater circuit check good at time of service. Customer to advise. Customer has paid in full $255.33: Check No. 2163, Transaction ID: 521522."

"F7-E4 (Basket Re-engagement Failure) recorded in unit history. Unit ran through diagnostic load testing confirming fault. Unit able to fully function through operation in agitation cycles at both slow and fast speeds however, unable to engage into spin position. Physical inspection has found one of the two wire harness neutral lines connecting to the drain pump motor assembly broken. Connection repaired to correct. Unit again ran through diagnostic load testing and complete diagnostic cycle now without fault. All unit tests and operations check good at time of service. Customer instructed to continue normal use of the unit and advise should operational issues reoccur."

Inspected unit and determine the suspension rods are faulty therefore causing lots of off balances on heavy or regular loads. Need part. Gave customer an estimate and she approved it. Will order part. Customer paid deposit $125.00 with credit card. ; ordrng 1 W10780045 (Suspension rods)

Inspected unit and determine the left freezer door railing was faulty falling off therefore not allowing the door to close all the way allowing condensation buildup and losing temperature. Got rid of all the ice buildup in the freezer compartment. Repaired problem by reinstalling the leftRailing tightly and securely. Door is now sealing properly. Job complete.

"Found excessive wear to the unit suspension system resulting in out of balance load conditions, failure to initiate high speed spin and excessive noise issues. Diagnostic testing and physical inspection of the unit has found no other component failures and/or major damages. New suspension kit supplied by pre-ID installed to correct. Unit ran through calibration, auto test and manual load testing in diagnostics all without fault and or water leaks. All unit tests and operations check good at time of service. Customer to advise. Customer has paid in full $351.69: CC, Transaction ID: 520828."

"New ACU / UI controls installed. Unit ran through complete auto test in diagnostics as well as initial Rinse, Drain & Spin cycle all without fault and/or water leaks. All unit test and operations check good at time of service. Customer to advise. Original controls marked and retained for core return."

"Found the units RC evaporator encapsulated in heavy ice and frost accumulation preventing airflow resulting in warmer FC / RC temperatures, low ice production, moisture issues, etc. This issue has been noted in Whirlpool Service Pointer Number #: W11092686 Rev. G, requiring actions to be taken and a new updated service kit be installed to correct and help prevent reoccurring failure. Per the Whirlpool Service Pointer and results through testing, ordering a new updated service kit, RC evaporator fan motor assembly with harness and support to correct primary failures found. ; ordrng 1 W11087438 (Harns-wire) and 1 WPW10389152 (Support) and 1 W11457241 (Pan-drip), dspstn on spec-tagged invntry: 1 WPW10577864 DOOR-ICE , states that autho needed"

"Cycled ice maker and cleaned out auger motor shaft, unit filled with water all ops ok. Per Jackie, this customer is a bill to."

Locking tabs on new harness are broken on some of the switches. Nto again; ordrng 1 W11620549 (Harness)

"Installed control, all checks okay."

"Installed parts, all checks okay.; dspstn on spec-tagged invntry: 1 W11652038 HARNS-WIRE"

Error for low speed blower. Installed blower assembly. All checks okay.

"No gas in system. Drain pan heater leak, ordering parts.; ordrng 1 2600138 (Drain pan heater loop) and 1 Nitrogen (And manifold)"

"Found broken shorted wire from back panel pressing it against the control support, ordering main harness. ; ordrng 1 W11452622 (Harness main), dspstn on spec-tagged invntry: 1 W11047722 ELMNT-SURF and 1 W11517959 ELEMENT-SURF"

Got to the unit to find that the condenser fan went running making contact with the cardboard piece underneath the unit. This is just an under cover for the unit. But for some reason it has folded and bunched up and was making contact with the blade of the condenser fan. due to the fact that this thing is bunched up and no longer in a shape that is going to go back into normal fashion. Will have to order this part and change out. Due to it being directly underneath will have to order a second technician to help.; ordrng 1 W10897560 (Bottom cover) and 4 489396 (Clip)s and 1 Secondman

"Go to the unit to find out the temperature sensors at rest were showing normal room temperature. Customer explains that the temperature would not recover after initial pre-heat. With testing found this exact issue to be the case. The unit was preheating to 350 got to 350 registered on the temperature sensors independently that it was 350. However, when the door was opened as though you were going to put food in, I release some of the temperature from the cavity on the upper oven, and when the door was shut, noticed 100° loss. After this with excess of 20 to 30 minutes unit would not recover to set temperature. Tried to increase calibration to increase temperature overall. This seem to actually have a lesser effect of making the temperature lower. Due to the fact, it is hard to rule out whether or not it is a temperature sensor issue or control. So ordering both to ensure fix customer also describes that the right front infinite switch will heat up and then no longer come back on. Due to this order in infinite switch to fix this issue. Ordering parts.; ordrng 1 WPW10312185 (Infinite switch) and 1 W11156486 (Control) and 1 WP74008369 (Oven sensor) and 1 WP74011433 (Sensor)"

Got to the unit to find that the icemaker was not responding to test sequence. Icemaker not responding. Replaced icemaker to find the harvest portion of the cycle working properly. Also receiving water the way it should. No issues seen now. Customer to wait for ice production at this time. 48 hours given to have for Bin. ; dspstn on spec-tagged invntry: 1 W11546685 VALVE and 1 W11546935 ICEMAKER

"Got to the unit and installed new icemaker to find that it is rolling around as though it will harvest and got water immediately without issue. Did find, however that the consumer was complaining of condensation on the top edge of the gasket of the freezer door. Ordering gaskets to fix this problem.; ordrng 2 W11159728 (Gasket)s, dspstn on spec-tagged invntry: 1 W11548535 VALVE"

"Found unit with shorted fan motor causing breaker to trip will nto new fan used fan from truck stock to get cust by ; ordrng 1 WP2315549 (Evap fan), used 1 WP2315539 (Evap fan) from stock"

"Found unit with destroyed bottom seal will nto new to address issue ; ordrng 1 W10909089 (Bottom seal), dspstn on spec-tagged invntry: 1 W11177741 GASKET"

"Replaced door, tested unit out. All ops good, no leaks and Icemaker is on. Job complete"

"Cx complaint unit is leaking. Put the unit in diagnostics and ran both the valves and found that the front of the outer tub is cracked and spilling out water. Will need to order new tub; ordrng 1 W10371566 (Tub(outer)), dspstn on spec-tagged invntry: 1 W10919003 PUMP and 1 W11210463 VALVE"

"Replaced rotor, stator, slider, and clutch. Tested operations, unit operates as designed.Failed to bring the new lid with me. Current lid has existing physical damage and will need to be switched out on return.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W10754448 CLUTCH"

"Cx complaint: wont drainCx grandpa was here to let me in, unaware of existing issues.Upon arrival there was sitting water in the tub. Entered diag. Found F9E1 EC for long drain. Went to component testing in an attempt to run the drain pump, no success.Vacuumed the water out and lean the unit over. Found a broken wire to the drain pump. Reconnected the wire. Entered diag, filled and drained water successfully.Unit operates as designed.; dspstn on spec-tagged invntry: 1 W11399437 PUMP"

"Washer is outside instructed cust about the electronics exposed to excessive moisture and drain hose was just laying on the ground in a price of PVC tubing instr about that also; ordrng 1 W11513246 (Control) and 1 W11513248 (Latch assy), dspstn on spec-tagged invntry: 1 W11399437 PUMP and 1 W11643701 HARNESS"

Called tech line unit deemed non repairable all avenues have been exhausted SR # 7735980387

Found frozen items on top shelf that were not near the vent... so instaled new control box per service pointer to resolve the issue; dspstn on spec-tagged invntry: 1 W11546690 CONTRL-BOX

"Got to unit, tested the water to make sure it was off before beginning to remove parts. Got a very small dribble then to nothing at all , then to intermittently dispensing. Wanted to further test before putting in the parts due to not getting any water dispensed on the prior visit . Tested line going thru the freezer door for frozen line, removed from the check valve and tested that way. No water came through tube. Indicating a frozen reservoir. Examined further. Ice cubes in bucket not normal size very small. Turned ice maker off to prevent a future frozen fill tube. Found slider for the freezer temp set to the coldest and fridge at ideal. Set the slider to recommended. No product inside of the unit to test temperature. Need to order reservoir. ; ordrng 1 W11566768 (Reservoir), dspstn on spec-tagged invntry: 1 W11645245 WATER VALVE"

Customer is going to get a new washer

Removed and replaced the basket and all checks okay

Found unit in sabbath mode reset control all ops test ok.called in c.c to shop 125.

Installed new boards checked divider it is good installed new boards and instr cust about loading since ref was almost empty which would cause drastic temperature swings and having A/C set at 78 ; dspstn on spec-tagged invntry: 1 W10830278 CNTRL-ELEC

Found unit sort cycling do to bad thermistor water level and pump both check ok customer approved est nto part. ; ordrng 1 11057701 (Thermistor suction line)

Installed new diffuser; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER

Found gaskets came out of track reinstalled both gaskets all ops test ok.

Replaced ui tested found harness damaged to ui nto harness ; rqstng P&A on 1 W11170612 (Harness deli)

"Installed new compressor; dspstn on spec-tagged invntry: 1 876764 PROCESS VALVE 2 W11504415 COUPLER , 2 W11504431 COUPLER , 2 W11504445 COUPLER , 2 W11504449 COUPLER , and 2 W11506619 COUPLER"

"Recall - double wall oven getting 240volt but microcomputer blanks out,also burnt fans,thermal fuses and broken trim,console,customer to call insurance and let us know; ordrng 1 WP8302848 (Console) and 1 WPW10172165 (Trim) and 1 WPW10438750 (Control nla) and 1 WP4451354 (Thermal fuse) and 1 WP9759243 (Thermal fuse upper) and 1 Shp (Shp) and 1 WP9759243 (Upper fan) and 1 WPW10016550 (Lower fan)"

Cx complaint burn. Found microwave cavity burned up. Talked to customer and shes wants to get a new unit. Job complete

Cx complaint units door hitting wall. Found door stop not working properly. Put on new door stop and adjusted the feet. Unit is all good. Job complete.

"(GB) Cx complaint unit not heating properly. Found a loose wire connection at the temp sensor. Reconnected wire, tested unit out, all ops okay. Job complete. ; dspstn on spec-tagged invntry: 1 W11182108 ELMNT-BAKE"

Tech was assigned as a helper;

Found freezer drain tube clogged causing frozen drain and water to overflow onto floor. Defrosted drain and removed hose to flush completely. Defrost drain is clear and all checks OK.

Found no power to unit.. will order module and need a 2nd man as this is a built in cook top with a nice counter; ordrng 1 W10857232 (module) and 1 WPW10328492 (fuse-thrml)

No Fault Error code(s) recorded in unit history. Unit ran through diagnostic auto test finding excessive noise issue reported by the customer originating from the units drain pump motor. Confirmed no obstructions and/or debris within the sump assembly and/or drain pump motor housing. New drain pump motor supplied by pre-ID installed to correct. Unit again ran through complete diagnostic auto test without fault and/or noise issues. All unit operations to include sounds check good at time of service. Customer to advise.

"Found spin basket wallowed out on transmission shaft and washplate fused to trans. Basket is spinning out of round causing bad out of balance loads. Would need to replace trans, basket and washplate which is not cost effective. Customer will use until they replace. Transaction ID 520076."

SR7736534805 from techline as this fridge is now under review as the harness that plugs into the water valve is broken and can not be ordered as it comes out of the back wall; dspstn on spec-tagged invntry: 1 W11548535 VALVE

"E-15 (Safety switch in base activated. Water in bottom of unit float switch). Unit uninstalled for inspection. Found standing water within the base pan confirming displayed fault. All water cleared allowing for operational testing. Unit ran through cycle testing in excess of 45min. Confirmed no water leaking from the sump assembly, wash pump motor, drain pump motor, inlet water valve, water case assembly, etc. Unit draining properly with good flow at the discharge. Throughout testing some water could be seen slowly migrating from the rear of the base assembly towards the front. Unable to positively identify the issue as only wicking of the rear batten insulation or worse off, an unseen compromised area of the tank assembly, which if found to be the case would deem the unit non-repairable. Original failure as found could also be the result of improper loading directing water to the front overflow port. Customer instructed on proper loading and advised to continue normal use of the unit. Customer to call for return service should operational failure and/or water leak reoccur. Customer has paid in full $160.50: CC, Transaction ID: 520080."

"Changed lid lock, there were also suds, motor, and control errors stored. Calibrated unit to clear errors as the motor and control errors were likely distant past. Customer to advise.; dspstn on spec-tagged invntry: 1 W10837741 STRIKE 1 W11307244 LATCH , and 1 W11395618 CAPACITOR"

Found that the front left burner would cycle off prematurely not heating properly as a result. I removed and replaced the burner. I then tested all functions and the unit now checks OK. Job complete. ; dspstn on spec-tagged invntry: 1 W11517959 ELEMENT-SURF and 1 WPW10434452 SWITCH-INF

"I found that the convection fan shaft was slightly warped rubbing against the metal where it. transitions from the backside to the inside. I removed and replaced the fan motor assembly. Note the new fan motor came with an additional fan blade, which was permanently installed at the rear of the shaft, that blows air onto motor to keep the motor. Cool while in use. The previous fin motor did not have this. This is a new upgrade. Fan motor also came with new convection fan blade. All functions check OK. Job complete.; rqstng P&A on 1 POPPICSAttached (POP PICS Attached), dspstn on spec-tagged invntry: 1 W11296001 FAN-CONVCT and 1 WPW10181986 SENSOR"

In accordance with Whirlpool service pointer W11642483 Rev C control not properly defrosting evaporator. I removed and replaced the control. Customer to advise. Job complete.; dspstn on spec-tagged invntry: 1 W11546690 CONTRL-BOX

Customer is still in New York. Closed on home last week. Unit is covered under 30 day cosmetic warranty. Mother-in-law will obtain closing papers to verify. Top left-hand corner of stainless control. Panel has a dent in it and needs to be replaced. Ordering parts. ; ordrng 1 W11175576 (Stainless control panel)

Tech was assigned as a helper;

Replaced water valve open coils; dspstn on spec-tagged invntry: 1 285805 VALVE

Replaced thermal resettable cutoff on heater

"Found small amount of ice forming around the sound dampener pad that was installed for noise issue previously. Dampener pad is retaining moisture and temperature causing the ice to form. Unit went into a defrost while I was here so I verified the defrost circuit is good. Repositioned def terminator to prolong defrost to help remove more ice around dampener pad, however I advised the ice around the pad is small enough where it should not create any problems with temperature. Customer is leaving town until October but will monitor when they return and advise. Transaction ID 519992."

"Got to the unit to find out from the customer that they had just received possession of the unit. Gave them some good information on what to look for in any future cleaning if necessary. Ran cleaning cycle with cleaner in it after changing water filter. Had establish that the unit seem to be working properly before these changes were made. Unit was receiving water under normal pressure and had lots of Minerals deposited everywhere in the unit. During cleaning cycle used nylon brush to clean up some of the inside mineral deposits. After approximately 20 to 30 minutes of run time, drained out the cleaner and proceeded to rinse the unit so that the customer would not have to do this. make sure to have the unit fairly clean. Once the unit had filled back, ran an additional cleaning cycle to ensure cleaner was gone after cycle. Unit looking good no further issues seen. Collected for service call parts and labor job complete.; dspstn on spec-tagged invntry: 1 W11179302 ICE MACHINE CLEANER"