"Refrigerator leaking because of drain p trap tube clogged,cleared and tested good afterwards.

Installed new light inside freezer compartment. Confirmed all lights are working properly now.

"Found element shorted to ground open thermal fuse replaced parts listed ck operation ok

Complaint PO keeps appearing and freezer wont cool. I found in the freezer the whole Evap and drain hole was covered in ice and the FC thermistor was worked on. Unit would need a control and motor Evap after checking diagnostics and the unit. I informed the customers of my findings and they opted to get a new unit.

Got back to the unit and removed chunk of ice in the evaporator section. Determine this was from before resolution. Tested icemaker again to ensure we were not getting water outside of the field tube. This is correct. Unit had good frost pattern before closing up the evaporator.no further issues seen at this time. Job complete.

Found washpump impeller broken from motor shaft. Issue is causing no water circulation in unit during wash cycle. Installed new washpump assembly and confirmed proper operation.

Installation completed to customers satisfaction. Unit ran through diagnostic testing without fault and/or water leaks. All unit operations check good upon completion of service. Customer to advise.

Complaint leak. I found that in a normal cycle the motor was leaking water. Unit needs a pump and motor.I informed customers of the issue and pricing and they opted to get a new unit.

"Found the units safety cut-off thermal open resulting in reported heating failure. Confirmed the units heater element not open and/or shorted to ground. New thermal kit from truck stock install to correct. All unit tests and operations to include proper cycling of the heater circuit check good upon completion of service. Customer to advise.

Installed new drain pump. Period. Tested operation of the unit and it is now draining properly and making it normal operational noises. Functions correctly. Job complete.

New inlet water valve and ice maker assembly installed. Ice maker initiated and completed harvest cycle to include proper water fill without fault and/or water leaks. All unit operations check good upon completion of service. Customer to advise.

"New run capacitor installed. Unit ran through diagnostic testing without fault and/or water leaks. All unit operations check good upon completion of service. Customer to advise.

"Found disconnected wire on heater harness, secured wire and all checks okay.

Removed and replaced parts listed ran temp checks all ops and temps test good customer to advise

Unit was unplugged plugged unit back in checked ok

Found LEDs no working replaced parts listed ck ok

"When I arrived, it was standing water left inside the unit. I set the unit to drain and spin and it performed as it should. I tested all of the other functions and everything checked good. I suspect the unit went off balance. Unit is about seven years old but suspension is still in pretty decent condition at this point. Advise customer on proper loading to extend suspension life. Added some customer supplied vinegar to the unit and started a heavy cycle to clean and disinfect the unit from the standing water that was present. All functions check OK at this time. Job complete."

"When I arrived today, the customer told me that she is refusing any further service on this machine. She wanted me to contact Whirlpool Techline and document the issue here today to also let them know that she is denying any further service on this machine. the unit was locked and filled with water and clothing. I entered the unit into diagnostics and tried to unlock the unit and drain it, and diagnostics would not allow me to do anything. I removed the top panel so that the customer could retrieve her clothing from the unit. I then called Whirlpool Techline and spoke with Kirt .I gave him the entire work history including parts replaced on this unit. he documented everything and told me to have the customer contact or Whirlpool customer care. Job complete.Sr#7738511092

"Found drain line shoved down to far, water was kicking up over the stand pipe. Reseated drain line all ops ok."

Installed dryer maintenance kit. Ran unit for 10+ minutes and verified unit is running quiet and all checks OK.

Got back to this unit and replaced parts that were ordered. After parts were replaced tested the unit and found no water leaks. Icemaker had water delivered to it properly. Both dispenser and water dispenser are working on the door as well. Ask the customer to please discard the first two or three batches that come out of the icemaker to ensure fresh clean ice. Job complete

Installed new evap fan motor and drain pan kit. Tested operation of the unit and it is now cooling and working properly. Job complete.

"Installed new part, tested unit, all ops good. Job complete."

Took back panel apart in freezer and installed new fan and confirmed unit now blowing cold and working as it should and customer is happy

Replaced heater and defrost terminator job complete

Replaced water intake system. Job complete

"wiring in cabinet checks good , made sure connectors were all good in heater connector , was able to get unit into a frorced defrost , customer to advise"

Replaced parts listed ck operation ok

"Installed fill tube heater, all checks okay."

Found leak at steel connection of drier from drain pan heater. Installed drier and repaired leak. Vacuumed and unit held vacuum. Charged with 68g of r600. Had good heat exchange at Yoder loop inlet. Customer should have ice now because it will be cold enough.

I installed the control and found that the unit was now sending power to the drain pump but the pump ohms read bad. I had to install a new drain pump aswell and gave customers new price. He accepted to pay and unit is now working as designed with no faults or errors.

Customer advised unit freezing in ff intermittent not frozen at this time replaced part listed customer to advise

Found bucket with ice jam instructed cust on how to clear jam all other ops checked ok

Found agitator bolt stripped out of gearcase. Found a lot of rust on tranny shaft and oil under the unit. Not worth repair

Installed rods and latch all ops ok. Knocked on door to let customer know they are fixed I couldnt get anyone to answer or see anyone outside. All ops ok

Found compressor locked up when I arrived. I installed a new start device to see if it would kick over and it did not. The piston is locked up in the compressor. Not worth repair.

"Installed pressure switch and confirm proper operation.

Installed new heater and ice door and adivsed csutomer to monitor unit ..

installed new console and panel and confirmed unit is now back to the way it should look and works... Customer is happy

Replaced defective ice maker and installed new freezer gasket. Heated the gasket to shape around the cabinet. Gasket seals all the way around correctly. Entered diagnostics found no error codes on the new ice maker. Advised cx to call the office if no ice by tomorrow.

Found unit had a fire on the inside. No damage to any of the components tested unit and confirmed unit working properly. Advised mrs just to clean out all the soot from inside the unit

Washer has a bad board part is NLA cust buying a new washer

Found blower wheel clogged cleaned blower ck operation temperature ok advised customer to have vent cleaned

"Washer rotor loose,tightened and calibrated

"Found and replaced faulty, inlet valve,

Installed new refrigerator door and all listed components. Confirmed icemaker cycled and properly filled. Advise customer to allow 24 hours before ice bin starts to fill. Job complete.

Replaced damaged impact absorbers. All operations check okay at this time.

Replaced defective user interface.also found main harness installed incorrectly. Reinstalled harness correctly. Tested operations successfully. Unit operates as designed.

"Found heavy buildup within the units pressure hose preventing proper function of the drain pump allowing up to +3in of standing water to remain within the ice bin causing ice produced to melt rapidly. Units drain hose port, pressure hose and pressure switch cleared of obstructions restoring proper drain pump function. All unit test and operations check good upon completion of service. Customer to monitor and advise should further service be required.

Came to reinspect unit and determine the suspension rods were faulty which tested operation of the unit and it is not working properly. Job complete.

Inspected unit and determine the Gearcase assembly is leaking oil therefore windings are drying and making noise. Will need to be replaced. With that will need to change cam clutch and hub kit. Will not be cost effective. Customer agreed. Will purchase new unit.

"Inspected unit and determine the icemaker is getting 120vac but will not activate. Need part. Gave customer an estimate and he approved it. Installed new icemaker. Tested operation and it working properly. Customer purchased cam door from us and he will install it.

"F9-E1 (Drain Fault) recorded in unit history, cleared prior to testing. Unit ran through manual load testing in diagnostics confirming drain failure. Units drain pump motor can be heard energized with no rotation of the impeller. Inspection conducted finding and removing metal obstruction from within the drain pump housing. No significant component damage found. All components reassembled and testing repeated without fault and/or water leaks. All unit operations check good upon completion of service. Customer to continue normal use of the unit and advise should further service be required.

I replaced the water valve and unit was operating as designed in diagnostics and normal functions. I had no faults or errors at this time. Job complete

replaced lighting kit and checks ok

Replaced part listed ck ok

I replaced the timer and all ops and checks went okay without faults or errors. Job complete

Got back to this unit and installed new heater for this unit. This was the update. Heard from the customer that the unit was no longer leaking from previous issue seen. Tested unit all parts appear to be working properly. Job complete.

"Installed new part, tested unit and verified no leaks. Ice started dropping and confirmed unit is working.

"When I arrived, unit did not seem to perform as it should. I entered the unit into diagnostics and did a self diagnostics test. After that point, the unit began functioning as it should. In my opinion, there was a logic interruption in the ACU. At this point all functions now check OK After this test. Job complete."

I removed and replaced the lid and both left and right side hinges. I then ran a factory calibration and tested all functions and the unit now checks OK. Job complete.

"Found blown thermal fuse. I removed and replaced it with a new part supplied by customer. I explained to her that there is no implied warranty on this part since we are not supplying it. I also provided her with contact information for Mastertech Dryer Vent cleaning as the Dryer Vent is a complete blockage. I advised her not to use the dryer until she has the Dryer Vent clean. I also advised her that if we return for the same problem and the dryer vent has not been cleaned, she will be charged once again for service call and labor. Dryer was running and heating when I left. I left it unplugged from power so as to not encourage the use of it until dryer vent is clean. Job complete."

"Replaced FF Evap fan motor, bimetal, defrost heater and ran SUM module software update. All operations test OK at this time.

Replaced disposal and Flange assembly. Tested unit and all checks OK at this time.

Found spray hose had some mildew buildup which allowed it to slip off so when unit would spray it was losing its water within seconds. Cleaned and reattached hose tight and all operations test OK at this time.

I replaced all the parts with new parts and tested operations. All ops and components tested good without faults or fail. Job complete

Went back and charged unit with gas ck ok

Delivered evaporator cover assembly to address .

"Installed compressor, all checks okay."

"Customer concerned that the unit is leaking. Confirmed issue. Upon arrival, inspected spray arm and found that the seam on the spray arm is broken, causing water to spray under the door when running. Tried running the unit to see if the spray arm moves but it does not move, water is just spraying out from the seam on the spray arm. Quoted customer for a new spray arm, total is $224.74. Customer declining repair and wants to order and install himself.

Customer has a bad outlet needs electrician

Installed control due too erratic temps checked ok.

"Found unit full of water. Vacuumed out water and pulled bottom panel, found oil leaking from gearcase. Not worth repair."

"Found the unit disconnected from power at the home circuit breaker. Customer reports continuous oven interior illumination regardless of door position or setting at the UI as the reason for removal from power when the microwave is not in use. Initial inspection has confirmed interior lighting issue reported as well as found the door lock partially engaged. Full diagnostic tested conducted prior to part installation. No fault error codes recorded in unit history. Unit ran through manual load testing confirming the oven sensor within range, 240VAC supplied, safety TOD closed, bake / broil elements good, condenser fan motor / cooling fan motor fully functional. Interior lighting function On / Off checks good. Found no voltage supplied to the door lock motor through testing. Units lock motor checks good, not open or shorted to ground. Door position and motor position switches also both check good. Component operation(s) only energized and functional through diagnostic load testing, not normal cycle / option selection. In speaking with the customer further found A&E had initiated service following original failure condition. In attempt to correct the prior servicer had installed a new appliance manager x2 (part number confirmed correct) and one original appliance manager obtained through eBay which is the current control installed. Only partial and varying functionality restored following prior services. Failure believed to go beyond the appliance manager to include (but not limited to) the UI panel. Additional component failures may exist. Rather than risk potential for rising cost to restore full unit functionality the customer has opted not to advance with further service at this time. Customer to advise.

"Refrigerator leaking from clogged drain line,I cleared tube from behind and cleared pan with hot water afterwards.

Replaced defective freezer door. Switched the handles over. Everything checks okay. Unit operates as designed.

"I found that the new slider broke. I installed another new slider and ran unit in diagnostics. All ops and components tested good without faults or errors. Job complete

Installed new water filter housing provided by customer from unit in garage tested checked ok

Timer knob broken installed new knob.

Unit has a bad pc emitter and receive 2 flashes but when you close flapper to make a steady beam it keeps flashing customer wants to repair refrigerator themselves instructed customer

Installed gasket all ops ok

"Inspect the unit and determine the icemaker is getting 120 VAC but will not activate. Faulty icemaker gave customer an estimate for service and labor only since she already had a new icemaker with her. install new icemaker, tested operation of the icemaker and it is now working properly. Job complete.

"Install new main control, UI consul, motor, drive and blower wheel. Tested operation of the unit and it is now working properly. Job complete.

I replaced the control and Icemaker with new parts. Customers will advise if they continue to get no ice.

"Replaced faulty, fuse, and confirmed unit working properly"

"Replaced faulty, power cord and confirmed unit working properly"

"Customer concerned that the unit will not spin. Confirmed issue. Upon arrival, inspected underneath the unit and found belt slipped off of the pulley. Upon further inspection, found a small amount of oil coming from the gearcase. This issue caused the belt to slip off. Cleaned oil off the pulley and belt and re-installed. Tested unit on a spin cycle and found that the unit is very loud and this noise is coming from the main bearing. In order to fully fix this unit we will need to replace the gearcase and belt. Quoted customer. Customer declining repair at this time.

"Further testing conducted to isolate component failure(s) prior to part installation. On inspection found the units original electric control has been removed and replaced with a mechanical thermostat controller and defrost timer. Units wire harness has been modified as a result. Unable to conduct full repair without first restoring to original build including installation of no less than a new lower wire harness and electric control. Due to the units age, condition, potential for unseen additional modifications and expected total cost to repair vs replacement cost the customer has opted not to advance for further service at this time. Customer to advise. New UI display control and display harness installed on prior service removed and replaced with originals. All new parts no longer needed, marked and retained for return.

"New start device relay and run capacitor installed. With power restored all start up procedures to include compressor run initiated without fault. All unit operations check good upon completion of service. Customer to monitor and advise should further service be required.

Replaced water pressure switch

Replaced control panel and assisted with uninstalling and reinstalling unit so GHO could repair cabinetry. All checks OK at this time.

Showed customer how to turn tone back on unit and put 2 screws back into broiler bracket. All checks OK at this time.

"Upon arrival, found good pressures, temperature, and frost pattern on evaporator. Shut unit down and inspected all sealed system components for dye leaks. No dye found at this time.

Inspected unit and determine the wire connection Going to the main control to the actuator was loose and not making contact therefore the actuator was not activating. Causing the unit unit not to agitate or spin. Repaired problem by reconnecting. The wire connection to the actuator tightly and security. All components check out good. tested unit and it is now working properly. Job complete.

"Install new heater element per service pointer. Also rerouted the drain hose to the plumbing, which could be causing the unit not to drain every so often because the hose was getting kinked. Tested operation of the unit and it is not working properly. Job complete.

"Got to this unit to find that there to be no jams in the unit at all. Unit spinning, but wind spinning. Can hear an off-balance roar to either a main bearing failure or bushing failure possibly. Sounds as though the unit would eventually grind on one side heavily.exchanged out unit for new tested in both leaks and proper working. Could find no further issues with new unit installed. Fill the sink with a fair amount of water just to make sure a large amount of water was not going to be a problem for drain. Again, no leaks. Job complete."

"Upon arrival, tested temperature in the freezer and got 2 degrees. Accessed freezer compartment and found ice accumulation at bottom of freezer evaporator cover that PC saw. Noticed that the evaporator panel is shifted and during defrost, the water is missing the tray completely. Removed everything in the freezer and accessed evaporator. Found that the upper fan shroud and screws are loose, and the foam for the refrigeration lines is stuck behind the fan shroud causing the panel to shift outward. Made adjustment to the fan shroud and got the screws to line up. Tightened everything and re-installed panel and it is level now. Customer also stating that the ice dispenser doesnt work. Removed ice bin and found large amount of frost buildup underneath the ice bin, causing the bin to lift slightly and miss the auger motor. Made adjustment to the ice chute flap because it wasnt closing properly. Re-assembled and thawed out ice bin. Re-installed and tested, unit is dispensing ice properly now. Found full frost pattern at evaporator as well and compressor testing good. Found no sealed system issue at this time and customer has never experienced cooling issues. Job complete.

"Got to this unit to find that the drain pump was indeed not working. When drain cycle was initiated, found the unit to be trying to fill. Hadnt seen this issue before so with further testing found the drain pump to be receiving power, but not working tried replacing the drain pump to see if that indeed fixed our issue. Only to find that the drain pump would not work still. After this decided to reset the power on the unit install old drain pump and test again.as soon as power reset was completed went back into diagnostics to find the unit working correctly. Ran the unit through several cycles to ensure function. Could find no further issues at this time. job complete."

Got to this unit to find that the blower portion of the unit bearings have gone out and the unit is roaring due to this issue. Went to look up part only to find it discontinued for the customer. With this information in hand could not give customer estimate.

"Installed part, all ops good. Job complete."