"Found unit has bad comp will not run but for a few seconds nto part allow time to change parts ; ordrng 1 W11635510 (Comp) and 1 0000 (Process valve) and 1 Chargebag (Charging bag with scale), dspstn on spec-tagged invntry: 1 W11650661 DEFROST HEATER"

Phone door handles removed and shelving disheveled. I reinstalled door handles and shelving and tested all functions and all functions check OK. Job complete.

"Found unit temperature set to 0°F. FC / 37°F RC. Running temperatures displayed at the UI: 12°F FC / 38°F RC. Actual operating temperatures at 17.3°F FC / 47.1°F RC. Found incomplete frost pattern of the evaporator. Units sealed system running in a 2 inch vacuum. Units evaporator and condenser fan motors running at speed with good airflow. Sealed system service had recently been conducted within the last three months by another servicer wherein a new compressor, evaporator and generic dryer (without UV dye) had been installed (as well as a new ice maker, unrelated to current cooling condition). Units heat exchanger and pan heater were not inspected and/or replaced. Customer had shown receipt for prior work conducted and was charged in excess of $3,000.00 for the repair. Receipt clearly lists extended warranty for sealed system service. Customer advised, Brandts Appliance Service cannot warrantee parts, work performed and/or labor conducted by another servicer. Should customer opt to advance with sealed system repair through Brandts Appliance Service, a complete sealed system replacement would need to be conducted to obtain full service & part warranties. Customer is also reporting an intermittent issue wherein the unit appears to stop running cooling operations for up to 1-1.5 days before resuming cooling. Intermittent issue reported may or may not be related to prior service performed. Unable to duplicate at time of service. Due to high cost investment through the prior servicer the customer has opted to first pursue repair through the original servicers warranty. Customer will advise should further services be needed. Customer has paid service charge $125.00: Check No. 4144, Transaction ID: 502787."

Called hey cancelled stated they want a new unit; dspstn on spec-tagged invntry: 1 W10850446 CAPACTR-MG and 1 W11256462 DIODE

"Found unit with failed lid lock with nto new to address issue ; ordrng 1 W11307244 (Latch), dspstn on spec-tagged invntry: 1 W11210463 VALVE"

Installed new hub kit and wash plate. Tested operation of the unit and it is now working properly. Job complete. Customer paid remaining balance $211.92 with credit card. ; dspstn on spec-tagged invntry: 1 W10528947 HUB

"Installed dye drier reset to look for leaks ; ordrng 1 Reset (Call), dspstn on spec-tagged invntry: 1 WPW10143759 DYE DRIER"

"Got to the unit to replace parts in the geartrain and motor parts. Got unit apart, could not find signs of what customer was showing for noises. This is a solid indicator that the gear case was the part that was failing. Used all parts ordered. To ensure function. Unit now working properly. No strange or odd noises. Job complete.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W10754448 CLUTCH"

"Found physical damage to the units ice maker, On / Off switch broken resulting in ice production failure. Found no water flow at the units water dispenser. Confirmed proper water pressure supplied to the unit at the inlet valve assembly. Units water filter manifold bypassed for testing finding no change, no waterflow at the water dispenser. Confirmed 120VAC supply to the valve assembly when energized from the water dispenser actuator pad. Components as listed needed to correct multiple failures found through testing. Customer has authorized estimate of $915.82 and has paid service charge $125.00: CC, Transaction ID: 502393. ; ordrng 1 WR30X10093 (Ice maker asm) and 1 WR29X20863 (Fill cup, im) and 1 WR57X10084 (Valve asm) and 1 WR17X22069 (Manifold) and 1 MWFP (Filter) and 1 Shipping (Shipping)"

"Inspected unit and determine the timer is faulty. It is getting power 120 V AC, but will not advance. Therefore, it keeps the unit running without stopping, causing the unit to overheat. Need part. Called safety team and stated the diagnosis.. they decided to cover the whole repair so they gave me a new authorization number # M174DZ0WPL1 will order part. ; ordrng 1 W11105130 (Timer)"

"unit was cycled off , moved ice so unit would start a new cycle and waited for it to harvest and adjusted cube size down a little , it's working fine; dspstn on spec-tagged invntry: 1 TJ9SSIM5 IM LINE"

Got to this unit to find that the bottom door seal of the refrigerator section was pulled away from the cabinet. Was able to correct this with some heat from the heat gun to relax the door gasket. Once the door gasket was relaxed. Fill the void that it needed to to create a proper seal. Unit is now sealing no further issues seen.

Found leak in dryer. Repaired leak. Need to come back to make sure unit is cooling properly ; saved tckt

Found unit not receiving full 240 V advised mrs to call electrician; dspstn on spec-tagged invntry: 2 279973 CUTOFF-TML

"Refrigerator has partial frost pattern, need sealed system work, customer paid $125 by cash"

"Refrigerator icemaker out,need to order; ordrng 1 W11284458 (Icemaker), dspstn on spec-tagged invntry: 1 WPW10179146 VALVE-INLT"

Installed boards and ui

Found unit stuck in middle of cycle was able to reset tested checked ok

Installed new control and confirm unit ran through diagnostics perfectly advise Mr. to call back if he has any problems; dspstn on spec-tagged invntry: 1 W11307244 LATCH

"freezer compressor not running not getting power to compressor , called tech line and was advised to replace compressor inverter and have main control on hand incase inverter caused main control board to go bad; rqstng P&A on 1 00650436 (inverter) and 1 00686588 (main control board) and 1 S&H (shipping) and 1 2manjob (Jay and Ben only), states that autho needed"

"Took unit apart and found nothing wrong, put it back together and the noise disappeared."

ML and I removed and replaced the ordered parts. Job complete.

"Found unit completely iced up and fridge not cool at all... will need steamed and parts replaced in freezer to correct issue will order additional parts that may be needed for return visit... fridge will need to be pulled out and turned to remove shelves and work on unit; ordrng 1 W11565110 (harns wire) and 1 W11565110 (heater) and 1 W11645127 (diffuser), dspstn on spec-tagged invntry: 1 W11284458 ICEMAKER and 1 WPW10179146 VALVE-INLT"

"can not move range out too heavy , air sled and second man; ordrng 1 airsled (air sled) and 1 2manjob (2 man job)"

"Upon arrival, the customer had presented videos showing the unit in various states of failure i.e. no UI touch response, failure to start, continuous high speed spin, etc. No fault error codes recorded in unit history. Unit ran through complete auto test in diagnostics without fault, water leaks and/or abnormal sounds. Multiple wash options selected, initiated and canceled without issue. No component damage is found throughout inspection. Unable to duplicate operational failure. Based on presented videos confirming failure condition(s) and customer description of failure, installation of a new UI panel and control are recommended in attempted to correct intermittent failures. ; ordrng 1 W11561182 (Ui panel)"

"Checked unit out. Evap does not have good frost pattern. Looked for signs of oil in high side. No visual evidence. This is a r600 unit and I was sent with r134 equipment did what I could but need to go back out with correct equipment ; ordrng 1 R600bag (R600 charge bag) and 1 Lokringkit and 1 Combustiblegasleakdetector and 1 Accessvalve (Access valve), dspstn on spec-tagged invntry: 1 WPW10143759 DYE DRIER"

"Installed valve, all checks okay.; dspstn on spec-tagged invntry: 1 WPW10420083 VALVE"

Sr 7736440545. After installing compressor unit ran for about five minutes then shut down compressor failed again Pirtek line I need to order another compressor. Advise mr to call whirlpool; ordrng 1 W11580057 (Compressor)

Installed new ice guide. Tested operation of the ice and it is working properly. job complete. Customer already paid for then whole job on the previous visit.

Tech found unit with drain hose banging against back of unit causing a knocking noise. Secured drain hose to prevent sound. Tested and checks good ; dspstn on spec-tagged invntry: 1 W11481722 ACTUATOR

ordered part thinking it would have the clock assembly but did not... installed new panel will order new clock display; ordrng 1 w11105615 (assembly display)

Tech was assigned as a helper;

Installed thermistor and advised Mr. To monitor unit

Quoted cust for lid lock and suspension and opted to buy new unit . Job complete

"Inspect the unit and determine the cutoff limit and heating element. Therefore, not heating at all. need parts. Install new cut off limit and heater. tested operation of the unit. It is not working properly. job complete; dspstn on spec-tagged invntry: 1 WP3387747 ELEMENT"

"Ge garage refrigerator has leaking water tank,customer not going to fix,pd $125 ck#3496; ordrng 1 WR17X12468 (Water tank) and 1 Shp (Shp)"

Vacuum system down and re-charged with 68 g of R600A confirmed unit began cooling

"Replaced faulty air damper and leaking valve confirm unit has no leaks and is quiet all ops functioning properly; dspstn on spec-tagged invntry: 1 EDR1RXD1 EYEDROP ICE & WATER FILTE 1 W11164593 DIFFUSER , and 1 WPW10238100 INLET VALVE"

Checked unit ops found unit will not go into high speed spin put unit in diagnostic and found unit with f1e1 acu has lost it memory also found unit needs new shocks advise customer about issues and customer does not want to repair unit due to price of repair versus buying new transaction ID#501249

Installed fan motor all ops ok. Transaction ID: 501626

"Shortened broken line, all checks okay."

Got to the unit to find out the freezer section light was out. Also found dim lights in the refrigerator sections. Was able to replace freezer section light and all other lights are now working properly. No further issues reported or seen. Job complete.; dspstn on spec-tagged invntry: 1 W10695459 MODULE

Found ice building on back wall ck defrost drain ok nto gasket an 2 man to pull unit to ck door seal ; ordrng 1 Door (Gasket) and 1 2 (Man job)

Checked unit ops found cat hair intertwined into center bearing on rotor causing grinding and chirping need to replace rotor transaction ID #502143

Holed for screws were completely stripped out unable to install motor cover will reset with new gearcase and Washplate . ; ordrng 1 W11510461 (Washplate) and 1 W11449840 (Gearcase)

Did no receive I/m reset with part;

Replaced valved and pressure valve still not water to filter nto housing .; ordrng 1 849694 (Filter head)

compressor will not start again; ordrng 1 w11635510 (compressor kit) and 1 extratime (extra time) and 1 sealedsystem (sealed system) and 1 R600 (R600) and 1 nitrogenbottle (nitrogen bottle)

replaced both ignitors in right side oven and checks ok

Unit wasnt getting the full 240. Advised customer to get a electrician

Charged with nitrogen and tested for pressure drop and used halogen leak detector. Could not find leak in the unit. Slow leak lasts about 6 months on a charge might need to bring into shop to find leak ; ordrng 1 Vincecallmeonthis

Found wire off at the pump reinstalled wire unit working

House keeper let me in and i fixed filter housing and did not know the elderly lady that owns the place was not home and she did not leave house keeper with any form of payment.... need to reach out from office to bill her

Found temps off probe out of range replaced part all ops and temps test ok.; dspstn on spec-tagged invntry: 1 W10833885 SENSOR

Picked up loggers;

Tech was assigned as a helper;

Found rear left burner switch is off by about half an inch from ignite to high. Nto switch ; ordrng 1 Rearleftburnerswitch (Rear left burner switch)

"Got to the unit to find that the icemaker level arm had come out of its seat. This had not allowed the unit to know the ice level in the bin. However, found that the maker when activated did all of the normal functions. Did see what looked to be may be a blockage in the back where the water comes in. But when water came in, saw the low pressure and found also low pressure at the dispenser. Removed water filter to find pressure restored. No reason to believe that this unit wont start to make ice at this time. Mold filled up completely even with low pressure. Inform customer of what to look for. But at this time did not see any reason to order or replace icemaker. Collected for service call"

"Customer complaint unit not dispensing ice. Found the the ice chute was letting in air causing the ice bucket chute to freeze and block ice from coming out. Need to order ice door. ; ordrng 1 W11423787 (Ice chute) and 1 WPW10558423 (Ice bucket), dspstn on spec-tagged invntry: 1 W11396033 SWITCH 1 W11546935 ICEMAKER , and 1 W11671282 MOTOR"

"Customer complaint unit leaking. Found water tube from ice door cracked and leaking. Line to short to repair. Need new door. ; ordrng 1 LW10691266 (Ice door), dspstn on spec-tagged invntry: 1 WPW10341320 VALVE"

"Customer complaints unit not making ice. Found ice maker faulty. Replaced ice maker with stock part, tested part, all ops tested good ice maker went into its cycle and water valve filled it. Job complete; dspstn on spec-tagged invntry: 1 WPW10179146 VALVE-INLT and 1 WPW10300022 ICE MAKER , used 1 W11546935 (Icemaker) from stock"

"Tech found unit with broken top rack and missing wheel . Also rust forming on inner panel and rust forming on third level track system . Cust also stated unit had water in it when taking out the box, tech couldnt explain. Nto all parts below to fix.; ordrng 1 W11231352 (Right hand track) and 1 W11568789 (Wheel) and 1 W11561204 (Track) and 1 W11559689 (Inner door)"

Removed and replaced adjusters all ops test ok.

"Installed parts, unit still wouldnt work, ordering harness.; ordrng 1 W11664629 (Harness)"

Installed water line.

"Found rippl in rum causing belt to snap as it rotates nto drum ; ordrng 1 Drum (Drum), dspstn on spec-tagged invntry: 1 4392067RC REPAIR-DYR"

"Found F7E1 tachometer missing signal again, tried to run a rinse & spin and could not get it to complete. Replaced ACU, calibrated and ran through a rinse & spin cycle again which this time did complete. Customer will monitor and advise, all checks OK at this time."

Found bad comp nto part allow time to change.; ordrng 1 W11574734 (Comp) and 1 0000 (Process valve) and 1 Chargedbagwithscaleandbleedouthose (Charge bag)

Replaced heating element tested unit everything checks good at that this time CC is on file for payment

Tech was assigned as a helper;

Ran Dino ck all ops ok advised cust of variable times for cycles

found left ff door with insulation void . Will need to order left hand fresh food door and reset mullion ; ordrng 1 W11518736 (Door)

"Tech found unit dead upon arrival tech dissembled unit and found a bad connection at control panel;secured the connection back to board, assembled unit. Tested and all checks good at todays visit."

"Checked unit. Unit popping circuit breaker. Its on a gfi breaker. Capacitor on unit needs replaced if failing can pop breaker; ordrng 1 W11395618 (Capacitor), dspstn on spec-tagged invntry: 1 W11457841 STRIKE"

Found bake element not working. Was on last trip nto parts; ordrng 1 Bake (Element) and 1 Oven (Dolly)

Unit is going to need and sump. Customer wants to replace unit. Had BH charge for the service call of $125; dspstn on spec-tagged invntry: 1 WPW10327249 VALVE-INLT

Installed compressor with drier recharged tested checked ok

"Inspect the unit and determine the door gasket in the refrigerator is faulty will not allow the door to close, therefore losing temperature. Need part. Install new door gasket tested operation of the door and it is now sealing and working properly. Job complete."

"Got to the unit to find the icemaker is working properly. However, unit was not receiving water. Found that after actuating mustve been small piece of ice, blocking the water inlet to maker. This came out with test. Unit delivered normal amount of water to the maker. No further issues seen at this time.; dspstn on spec-tagged invntry: 1 W11546685 VALVE and 1 W11546935 ICEMAKER"

"Installed new monitor switch on microwave not heating,pd in full $250.47 by cc; used 1 W10269460 from stock"

Installed new valve tested operations all off confirmed function including icemaker filled with water

Installed thermals all ops ok. Transaction ID: 501354; dspstn on spec-tagged invntry: 1 280148 THERMAL CUTOFF

"Installed door and check valve, all checks okay.; dspstn on spec-tagged invntry: 1 8201815 1/4' CHECK VALVE CONNECTO"

Found door front dented nto part; ordrng 1 W11532925 (Door assy)

"Refrig has a noisy damper assy; ordrng 1 W11236851 (Diffuser), dspstn on spec-tagged invntry: 1 WP2315549 EVAP FAN"

Defrosted all of freezer and installed parts needed and confirmed fan is working now and advised customer to monitor unit; dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR

Tested temps unit checks out ok

"Tech found unit with loose cam nut ,causing unit to not agitate when in wash . Tech dissembled cam and reassembled correctly. Tested unit all checks good."

"Tech found unit leaking water from drain hose . Tech sealed the hole with adhesive and got water to stop dripping for the mean time . Nto new drain hose to fix correctly .; ordrng 1 Hose, dspstn on spec-tagged invntry: 1 W11399437 PUMP and 1 W11513255 VALVE"

I removed and replaced the flow meter detergent pump. All functions check ok.Job complete ; dspstn on spec-tagged invntry: 1 W11596130 FLOWMETER

"Unit not properly defrosting. I removed evaporator panel and inspected defrost heater wiring and also thermistor and clip placement and they are ok. Unit needs new control board. Ordering part.; ordrng 1 W11558182 (Control), dspstn on spec-tagged invntry: 1 W11547180 START-DEV"

Got to the unit installed new computer. Tested that new computer found that the calibration went through without any issues. Started normal cycle unit is filling and working properly. Job complete..

Picked up data loggers and customer says unit has been working fine

Removed and replaced control installed bulb tenant did not have a bulb call owner for payment of bulb.; dspstn on spec-tagged invntry: 2 8206232A BULB and 1 WPW10210878 HOUSNG-LMP

"Go back to this unit to find 35° on the refrigerator section datalogger and -12° on the freezer section datalogger. Due to this information, alone, ordering diffuser, which has both thermistors for refrigerator and freezer section as well as front control to ensure proper control over these temperatures. If any other information is found from dataloggers deeming any other parts to be ordered please do so when that information is found.; ordrng 1 W11645127 (Diffuser) and 1 W11518204 (Control)"

"Replaced actuator, calibrated and tested unit and verified goes into high speed spin. All checks OK.; dspstn on spec-tagged invntry: 1 W11481722 ACTUATOR"

Found bad inlet valve assy customer approved est nto part will pay in full on return trip 460.55 total due.; ordrng 1 12-2990-01 (Valve)

"Control/clock out on range after self cleaning,installed new control and tested good afterwards"

"Cx complaint: not draining. Sitting water upon arrival. Cancel/drain successfully removed all standing water. Entered diag, found no error codes. Inspected drain hose installation and found it satisfactory.Consulted sr tech, recommended changing drain pump and ordering a main control (W11087226). cx to advise .; ordrng 1 W11087226 (Main control), dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN 1 W11175771 WATER VALVE , and 1 WPW10545278 HOSE-DRAIN"

Drain pan is warped; ordrng 1 W11457241 (Drain pan)