"Refrigerator Right side gasket on top French door model need new due to ripping,order part; ordrng 1 W10830055 (Right side gasket)"

Diagnose unit and determine the door. Lock assembly is faulty. It works intermittently will need to order parts.; ordrng 1 W11565030 (Door lock assy)

Found bad wash motor customer to call if wants sump replaced est 505.88

"Installed shield,gearcase and wash platethen it tested checked ok"

helped on repair

Found center bolt that holds rotor in place completely fell out.... Used one i had in my tool bag and lock tight and tested unit to work as it should with no more noises; dspstn on spec-tagged invntry: 1 W11396717 PUMP

"Installed new parts but could not test unit because apon arival the county shut the power off but it was on before i arrived ,, customer will call back if unit does not work properly when power comes on; dspstn on spec-tagged invntry: 1 W11026785 MOTOR DRIVE and 1 W11395618 CAPACITOR"

Tech was assigned as a helper;

"Confirmed the units drain pan port and drain hose clear of blockage and/or debris. Continuing slow / no drain issue appears to be due to installation and/or positioning of the drain hose extension within the homes wall space. Units drain line run is unaccessible in the current configuration. Further modification of the cabinetry, plumbing, ect. will need to be made in order to allow access to the drain line as needed for proper positioning. Customers been advised."

I removed and replace the ordered parts. I then ran a DLMS factory calibration. I then tested each function individually including a normal cycle and the unit now checks OK. Job complete. ; dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W10915701 ROTOR

"Found the unit off and at ambient temperature upon arrival. Unit set for cooling at the UI panel. Found all initial unit operations normal. Confirmed proper function of both the upper and lower drawer positioning reed switches, door seals check good. Evaporator / condenser fan motors both operating at speed with good airflow. Per the customer, following initial failure wherein ice and frost buildup had developed along the full rear panel locking the evaporator fan motor in position, they had removed the unit from power for 48 hours. After the 48 hour thaw they had then returned the unit to power and set for cooling operations. After an additional 48 hours of running in normal cooling operations, frost and ice had again began to develop at the rear panel and evaporator fan motor. Unable to duplicate operational failure at ambient temperature. Service to be reset for further testing. ; ordrng 2 Dataloggers (Data loggers)s and 1 Recheck (Recheck)"

"Found reported water leak appears to have been due to a poor seal between the units door glass and bellow. Detergent residue cleared. Unit ran through diagnostic auto test without fault and/or water leaks. All unit test and operations check good at time of service. Customer instructed to continue normal use, monitor and advise. Customer has paid in full $160.50, Check No. 4682, Transaction ID: 508092."

"F4-E3 (Motor not running) recorded in unit history. Unit ran through diagnostic auto test finding 120VAC supply to the wash pump motor with no motor function. All other unit components pass testing without fault and/or water leaks. New pump and motor assembly needed to correct. Customer has authorized estimate of $523.05 and has paid service charge $125.00, Check No. 2766, Transaction ID: 507930. ; ordrng 1 W11219382 (Pump & Motor) and 1 Shipping (Shipping)"

"Ordering parts, control keeps resetting.; ordrng 1 W11603810 (Control), dspstn on spec-tagged invntry: 1 W10919003 PUMP and 1 W11652038 HARNS-WIRE"

Installed parts.

Inspected unit and determine the led light modular is getting power nut will not turn on. Faulty modular. Will order part.; ordrng 1 W11527432 (Led light modular/ RC)

"Unit dead in the water needs new electronics console and main board; ordrng 1 W11114670 (Console assy), dspstn on spec-tagged invntry: 1 W11401710 CNTRL-ELEC"

"reset filter for customer... and found right door making a noise when closiing ... lubrecated bottom hinge bearing and confirmed quiet closing; ordrng 1 WP542638VP (grease), used 1 WP542638VP (grease) from stock"

Cust did not need service they got a new washer

Tech was assigned as a helper;

"Checked unit ops found icemaker not responding tried jumping motor out and motor is not responding as well icemaker that wpw10190965 is not the same dimensions as current icemaker it is to long and will not fit. Would recommend replacing module on old icemaker and possibly replacing water valve if needed; rqstng P&A on 1 W10190935 (Module) and 1 S&h (S&h) and 1 W10822681 (Water valve), dspstn on spec-tagged invntry: 1 WPW10190965 ICE MAKER , states that autho needed"

wrong part ordered; ordrng 1 12039082 (touch module) and 1 2manjob (2 man job)

Bad main control board 120 volts going to dishwasher; ordrng 1 12016880 (Control board)

"Came to reinspect unit and determine the reason the icemaker was not producing ice was because the ice maker air vent from the freezer compartment at the bottom was frozen with ice, therefore not allow air to circulate to the top icemaker compartment. Melted all the ice at the bottom. airflow is now circulating properly to the top which will now freeze the water to produce ice . job complete; dspstn on spec-tagged invntry: 1 W11578028 INVRTR-BOX"

installed new filters and unit is working fine now

Found control and evap motor cutting on and off relay clicking on main control comp running no frost on evap pan heater filled with slime and green nto parts please email customer est.; rqstng P&A on 1 W10841139 (Comp) and 1 WP2306094 (Evap) and 1 Sh (Sh) and 1 0000 (Control conversion kit) and 1 0000 (Process stub) and 1 Misl (Misl)

Tech replaced old drain hose with new one . Tested unit all checks good

Found coating coming off mold I/m leaking replaced with truck stock ck ok cust to call with cc information

Tech was assigned as a helper;

Found unit with gas valve not engaging will nto new valve with igniter cust decided to buy new unit

Found frz led out replaced part all ops test ok .; dspstn on spec-tagged invntry: 1 W10695459 MODULE

I removed and replaced the control. All ops check ok.Job complete ; dspstn on spec-tagged invntry: 1 W11558182 CNTRL-ELEC

"Found main supply valve has no cold water, took both lines off washer and isolated them. Only hot water. Customer to call a plumber to fix valve. Customer to call us back once plumber is gone. Mail customer copy of receipt. Transaction ID: 506123"

"Installed fill line and valve, no leaks were found. All ops ok. Customer to call in to pay bill, had no service."

"Unit has minor cooling issues due to insulation void in the door, I advised her we cant do anything until the door comes in, there is ice in the door causing cooling problems. Do not reschedule until we get the parts in or we are wasting money to come fix an issue we dont have parts for yet.; dspstn on spec-tagged invntry: 1 8201815 1/4' CHECK VALVE CONNECTO"

User interface made no difference with ice door opening and closing. Replaced ice door motor again and all checks OK. ; dspstn on spec-tagged invntry: 2 WPW10546285 MOTOR

help on repair

Unit needs a broil element. Paid 62.50 by Check #2703. Transaction id 506482. Autho TT4F93. Total left $182.56; ordrng 1 WB44T10009 (Broil element)

"Replaced parts, tested in diagnostic test, all ops tested good. Advised customer on how to load washer. Job complete.; dspstn on spec-tagged invntry: 1 W11130362 SUSP 1 W11239857 BELT , and 1 W11399437 PUMP"

"Found ff thermistor not measuring any resistance, allowing damper door to stay open and freeze over items on top shelf. The thermistor along with almost everything in his unit is no longer available. Cannot repair."

"Installed new compressor unit cooling when I left; dspstn on spec-tagged invntry: 1 876764 PROCESS VALVE 1 W11504415 COUPLER , 1 W11504431 COUPLER , 1 W11504445 COUPLER , and 1 W11504447 COUPLER"

"Found bearing harmonic noise, ordering disposal.; ordrng 1 Excel-8 (Excel-8 disposal)"

Tech was assigned as a helper;

"replaced regulator and can not check unit , it's in a garage"

Replaced parts listed ck ok; dspstn on spec-tagged invntry: 1 876764 PROCESS VALVE and 1 W11504433 COUPLER

"When I went to put Icemaker in, ice bucket had quite a bit of ice in it. Not sure what happened but the unit is now making ice. She will watch it for the coming week and let us know.; dspstn on spec-tagged invntry: 1 W10882923 ICE MAKER ASSY"

Installed new icemaker; dspstn on spec-tagged invntry: 1 WPW10251076 ICEMAKER

Tech was assigned as a helper;

Checked unit ops could not get unit to replicate noise ran unit in a rinse and spin cycle without clothes and no noise tried running unit with clothes in basket as well. Still did not make any noise. Advise customer to record washer if unit start making noises again customer to advise

Customer complaint unit turned off. Found unit off and not responding. Unit has proper power. Reconnected wires to main board. Unit turned back on. Going to order main control for possible issues. ; ordrng 1 W11558182 (Control)

Removed and replaced part listed all ops test ok customer to advise.; dspstn on spec-tagged invntry: 1 12-2990-01 WATER VALVE 115V

"Customer complaint unit not switching cycles. Went in diagnostics, found error codes F1E2 and F6E3. Ran a diagnostics cycle, unit wont spin. Going to order the clutch, slider, and the stator; ordrng 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 1 W10734521 (Slider)"

Making loud noise and not working properly. Chute is clear. Need to order.; ordrng 1 BADGER15SS-3 (Garbage disposal)

Checked unit ops found unit dead and not turn on due to no voltage at the outlet. Checked breaker to make sure was not tripped breaker wasnt tripped advised customer they will need to call and electrician ; dspstn on spec-tagged invntry: 1 WP3392519 FUSE-THRML

Tech was assigned as a helper;

"Customer reports on one occasion two months prior the unit had displayed an E:15 (Filling Fault), no visible water leak. Unit resumed normal operation the next day. Most recently, customer reports a water leak originating from the unit displacing water up to 6 feet away. No fault was displayed and/or alarm tone generated. Customer has not attempted use of the unit since the water leak had occurred. Unit uninstalled and side panel removed exposing the lower assembly for inspection. Confirmed no standing water within the base pan. Unit ran through testing without fault and/or water leaks. Unable to duplicate operational failure(s) and/or water leaks at time of service. However, did find the units upper trim warped and torn which may have prevented proper seal resulting in reported water leak. Mark with B/S/H tech line advised. New trim (PN: 00668095) needed to correct. Damaged trim left uninstalled allowing for use without water leaks till the new trim piece can be installed. Per the customer, this unit is covered by an extended warranty contract. Customer will call for service dispatch. New trim to be ordered and installed once service dispatch has been received."

"Found open element, replaced and all checks okay.; dspstn on spec-tagged invntry: 1 W11171119 ELMNT-SURF and 1 WP3149404 SWITCH"

Tech confirmed serial number and model also took picture of model tag

New disposal install. Unit ran through functions test without fault and/or water leaks. Customer to advise. Customer has paid in full $608.78: CC. ; ordrng 1 Shipping (Shipping)

"Found no voltage into appliance. Tested all local receptacles which all had no power, ran extension cord to known-good power source and ran through a quick wash. All checks OK, Mrs to contact electrician."

Got to this unit to find install new parts that were ordered. Had to thaw out along the heater wires to install heater. Installed put that unit back together. Install new control. Plug the unit back in. Job complete.; dspstn on spec-tagged invntry: 1 W11546690 CONTRL-BOX and 1 W11650661 DEFROST HEATER

Installed control and tested unit at 350. Unit was on the money reading 350.9 from my digital thermometer. Cust has an old analog thermometer in there that is off 50 degree. I advised them to use a digital or throw it out.

Installed kit and cleared out drain line all ops ok. Transaction ID: 506623

Installed new control rpw due to faulty operation

Took door apart for cleaning tested checked ok

"Did not end up needing parts, was able to reset closer and tighten screws, all checks OK. Transaction ID 506494."

helped pull grill and sit it in garage

Needs new sleeves and springs; ordrng 2 W10337934 (Springs)s and 2 8268990 (Bushings)s and 2 8268961 (Friction sleeve)s

Found sealed system leak. NTO torches and a sealed system job; ordrng 1 Sealedsystemjob (Sealed system job) and 1 Torches (Torches)

Installed new dryer kit and confirmed quiet opperations

"Replaced cutoff. All checks okay.; dspstn on spec-tagged invntry: 1 279838 ELEMENT 1 W10900067 CUT OFF , and 1 WPW10185992 TIMER"

Replaced light and fan switch on TT side job complete

"Looked parts up needed ; ordrng 1 Requirescustauthorization, states that autho needed"

Removed and replaced parts listed all ops test ok.customer to advise.

Reinspected unit and determine the FC evap motor is not working therefore not sending cold air to the ice maker compartment. Will order part. Customer will pay for part and labor ; ordrng 1 W11603851 (FC evap motor)

"Found unit would not function or start producing. Disconnected water level sensor and unit started running and making ice. Also bin thermistor is bad, ordering thermistor and customer will monitor. Also unit has a 3 year warranty so customer is going to try and produce POP if in warranty. Customer paid $133.75 today with balance due of $120.39 on return, if no warranty is found. ; ordrng 1 WPW10511923 (Bin Thermistor)"

Found that both door gadgets were faulted. And not staying in place. I removed and replaced them both. All functions now check ok. Job complete

Removed and replaced parts listed all ops test ok unit spins and drains customer to advise.

"Tech replaced drier with new dye drier and added Freon to unit. Need to be rescheduled a week from today to check unit for dye leaks. Advised cust of process.; ordrng 1 AG+AXtoreturn, dspstn on spec-tagged invntry: 1 876764 PROCESS VALVE and 1 WP2188822 EVAPORATOR"

Found Evap a solid block of ice due to not going into defrost. Unit is going to need to be turned off.; ordrng 1 W11650662 (Harness)

Installed new ui due to freezing up ice

Got to the unit to find that the motor was turning but was not turning the drum. Got into the unit to find the belt tensioner have stopped spinning Indian burn the belt up and needed to be replaced both pieces. Used dryer repair kit to fix this issue. Tested unit to find that all Martin pieces are now working properly. Job complete.; dspstn on spec-tagged invntry: 1 341241 BELT and 1 4392065 REPAIR-DYR

Installed new board and lid latch and put unit throught testing and confirmed unit is now working as it should; dspstn on spec-tagged invntry: 1 W11307244 LATCH

Got to the unit to find refrigerator section at 68°. Found freezer section at 66°. Heard fans running both behind and inside. With this information did not hear the compressor running right away shut the unit down power wise to see if start run device was an issue. When unit powered back up Her to start run device kick in. Unit appear to kick off and on a couple times. Due to this changed out the start run device to see if it was going to allow her compressor to run. Waited for 10 minutes after this to find no temperature change in the freezer section at all. Determine the unit is out of Freon. Will have to get sealed system technician out here to service this unit. Ordering process stuff in the dryer for a return visit.; ordrng 1 876764 (Process stub) and 1 Wpw10143759 (Dye drier) and 1 Sealedsystemtech

Need to reset; saved tckt

"Refrigerator filter housing not working right,need to order; ordrng 1 W11162041 (Filter housing)"

Installed new fill tube for upper icemaker

Found water in unit from bad water valve.... replaced with new one and confirmed proper opperations; dspstn on spec-tagged invntry: 1 W11038689 VALVE

"Found unit dead and controls not responding. Tapped on drain pump and unit starting running. Also water valve is intermittent. Sat and verified unit does cool and sprays fine. Recommend replacing pump assembly and water valve. ; rqstng P&A on 1 W10825875 (Drain Pump) and 1 W10897719 (Valve), states that autho needed"

jnstalled new control and advised customer to monitor unit; dspstn on spec-tagged invntry: 1 W11546690 CONTRL-BOX

"Found icemaker valve seeping causing ice clump in bin. Need to replace valve assembly, also condenser is rattling and needs shims. Mrs paid job in full today. Transaction ID 505763. ; ordrng 1 W11043013 (Valve)"

Found unit with defective heater replaced with new checked ok spoke with tech line sr#7736459428 autho#w175g50wpl1 ; dspstn on spec-tagged invntry: 1 W10518394 HEATER

"Found with bad comp customer has s.s warranty p+l per owners manual needs to pick up for shop job; rqstng P&A on 1 WPW10605286 (Comp kit) and 1 Shopjob (Pick up for shop repair), dspstn on spec-tagged invntry: 1 W11325175 PUMP"

"Washer grinds when heavy loads like towels are present,installed new cam kit and shifter,tested and calibrated afterwards ; dspstn on spec-tagged invntry: 1 W10721967 CAM and 1 W11481722 ACTUATOR"

"Found not sealing do to inner panel damage nto parts.; ordrng 1 W11559689 (Inner panel), dspstn on spec-tagged invntry: 1 W11483553 GASKET"

Installed new control board

"Found the units suspension worn resulting in out of balance load conditions, high speed spin failures and noise issues. New suspension supplied by pre-ID installed and unit re-leveled to correct. Unit ran through calibration, auto test and manual load testing in diagnostics without fault and/or water leaks. All unit test, operations and sound check good at time of service. Customer to advise.; dspstn on spec-tagged invntry: 1 W11130362 SUSP"

"Found the units suspension worn resulting in out of balance load conditions, high speed spin failures and noise issues. New suspension supplied by pre-ID installed and unit re-leveled to correct. Unit ran through calibration, auto test and manual load testing in diagnostics without fault and/or water leaks. All unit test, operations and sound check good at time of service. Customer to advise. Customer has paid in full $324.94: CC, Transaction ID: 505816. ; dspstn on spec-tagged invntry: 1 W11130362 SUSP"

Found control not responding reset control by powering down unit it reset all ops test ok customer to advise.

"SR# 7736357485 - Found F7E1 tachometer missing or wrong signal again. Spoke with Robert at Whirlpool Techline and ohmed out entire lower harness and motor windings which all check good. Was advised to part warranty control and actuator and replace motor capacitor. Also going to warranty the latch/strike as I did find one unlock fault stored. ; rqstng P&A on 1 W11395618 (Capacitor) and 1 W11481722 (Actuator (RPW)) and 1 W11543994 (ACU (RPW)) and 1 W11394572 (Latch (RPW)) and 1 W11457841 (Strike (RPW)), states that autho needed"