"Installed new ice maker, ran test 57, 56, and 45 and confirmed proper operation. Job complete.

"Installed new ice maker and confirmed everything working at this time. Test 58, 57, 56, 45, and test 19 all are working at this time. If issue persists, we will feed to contact tech support again. Job complete."

"Installed foam kit, all ops good. Job complete.

Replaced both parts ordered by previous by previous tech. Ran a calibration and an auto test to completion successfully. Unit spins and agitates correctly. Unit now operates as designed.

Called and spoke with decor tech line at decor advised they were going to turn this over to their RTM representative and they were gonna reach out to the customer or back to me to advise of the next step decor.

"Heated unit up to 500 then broil on high for five minutes, made sure no moisture left in element to trip breaker."

"Installed service kit, all checks okay."

Found door hinges were overextended preventing door from closing properly. Door hinges and receivers are NLA. No fix for unit.

"Unit has a leak in the refrigeration system, no frost pattern on evap. No fix, customer to replace.

Found noisy evaporator fan motor. Fan motor is NLA. Unit is working at this time but no fix due to almost all parts being obsolete.

Inspected unit and determined the door switch was faulty. Therefore not sending power to the icemaker so it can operate. Need part. Gave customer an estimate and she approved it. Install a new door switch also cleaned out the condenser coils and also level the unit for customer. Icemaker is now working. Tested properly. Job complete.

"Got to this unit and started testing. During the beginning of testing found this unit would go through an automatic test cycle. However, this unit was making a very loud noise during agitation. Also noticed it having an issue trying to shift into the spin feature on the last portion. Was able to get the unit to go into a calibration cycle. After the calibration cycle retested on an automatic cycle. Found this unit to now be working correctly. After the automatic cycle got out of this and started a normal cycle as though I was the customer. This test found the unit to be able to lock agitate spin and fill correctly. No further issues found after this testing. Went ahead and also tried a drain and spin to ensure function as though I was the customer. And could find no reason for this unit to not work correctly. Job complete.

Inspected unit and determine the icemaker is faulty. Getting 120vac but will not activate. Need part. Installed new icemaker. Tested operation of the icemaker and it is now working properly. Job complete.

"Installed new repair kit and new motor due to noisey operation,tested good afterwards

"Dryer smell and noise from screw in between felt and drum,removed and tested

"New door lock assembly installed and unit return to power for testing. However, E-27 / E-95 (Door Lock Blocked) & E-01 (Door Open) immediately reported when moving the jog dial from the Off position to any cycle option. Confirmed proper installation of the new door lock assembly and engagement both the door strike and door switch. Errors continue to report, fail to reset after 3min as described in the B/S/H Service Manual. Original door lock failure appears to have compromised the units electronic control. Due to the unit age, rising cost for repair and limited part availability the customer has opted not to advance with further service at this time. Original door lock assembly reinstalled. New door lock marked and retained for part credit."

"Installed new freezer light switch assembly and ice bucket, unit running properly at this time.

Installed thermistor all ops ok.

"Found ice bucket full of ice, shut off arm came disengaged, reseated arm. Unit is making ice, customer to advise."

Removed and replaced parts listed all ops test. OK customer to advise.

Installed new bank element. Performed short test and confirmed element working properly.

SR# 7741029758 - Supplemental door gaskets did not resolve the moisture issue. Spoke with Brandon at Whirlpool Techline and unit has been put up for review. Manufacturer will contact the homeowner within 3 business days.

"Installed new cooktop due to manufacturer defect thermal crack ,tested good afterwards"

"Installed new door and tested, unit running properly at this time.

"Installed right front burner switch due to staying on high,tested good afterwards

"Installed new ice maker, tested unit, all ops good. Job complete.

"Installed new kit regarding recall. Tested unit, all ops good. Job complete."

Inspected unit and determine ice buildup around the icemaker compartment. Did not find anything work specifically. No water leaks or temperature issues. So the ice would stop producing from the buildup restriction. Defrosted all the ice buildup and icemaker is now working properly. Job complete.

"Installed new part, tested unit and verified no leaks, all ops good. Also found effective left side link. Installed new. Job complete.

"Replaced all parts ordered by previous tech. Ran a calibration and auto test to completion successfully. Unit now operates as designed.

"Cx complaint: drain pump running constantly while plugged in.Upon arrival, confirmed cx complaint. Plugged unit in and found it stuck in flood mode. Was able to exit flood mode by holding the start/cancel button for 20 seconds. Entered diagnostics and found an f1e3 EC for a pressure sensor fault. Cleared the error code. Inspected the pressure hose, found no kinks or obstructions. Ran an auto test, found drain pump working correctly. All other operations checked okay. Unit now operates as designed."

"Range control is bad display is partially visible,unit part is no longer available,customer to buy new pd by

SR7740607116 Tested unit and found the oven preheated to normal temp rising to 377 than leveled out at 345 350 than unit dropped to 317 and started cycling back to normal temp... Was advised to calibrate which i did for 10 degrees over as customers concern was the fluffiness of her cresent rolls... If she calls back techline wants us to do a preheat of 3 times and record the highs and the lows and divide by 6 W10565140

Installed new sensor and unit is now back to working like it should

"As per our last conversation, Lowes was to come back and reinstall icemaker kit in full as the original installation is cause for leak. Customer states Lowes came back and installed new icemaker kit, but did not change line and valve in back of unit which is the problem customer is having, I spoke with Lowes for customer and explained exactly what needs to be done. Entire icemaker kit needs to be replaced. Lowes noted account for their installer."

Replaced bake element. All checks ok

Instructed customer on the proper operation of different cycles. Unit is working as designed.

Installed new motor and shaft and ice container and cleaned up old rust on the platsic and was able to confirm unit now back to looking and working like it should and customer is happy

"F8-E1 (Long Fill) recorded in unit history, cleared prior to testing. Unit ran through diagnostic manual load testing finding restricted water flow through the units No. 1 cold water inlet valve solenoid with no water flow through the No. 4 Oxi valve solenoid. Valve solenoid failures found will result in recorded long water fill fault and allow for reoccurring marking issues most noticeably on darker items. All other component load tests pass without fault. New inlet water valve assembly from truck stock installed restoring proper water flow through all valve solenoids. Unit ran through calibration cycle, diagnostic auto test, diagnostic load testing and initial Rinse, Drain & Spin cycle all without fault and/or water leaks. Customer instructed on full Use & Care for optimal performance and wash results. Customer to continue use of the unit as instructed and advise should further service be required.

"Found suspension worn causing OOB loads. Replaced suspension assembly, calibrated and tested unit and all operations check OK at this time.

Installed new pressure switch, tested unit, all ops good. Job complete."

"Customer concerned that water is leaking from the freezer and there is ice on the bottom of the freezer section. Confirmed issue. Found frozen defrost drain line. Will need to defrost the drain line to restore flow into the drain pan. Quoted customer to defrost, no parts needed for the repair. Customer approved repair cost. Defrost drain line and tested flow, all ops good. Job complete."

"Got back to this unit and was able to install all the parts that we had ordered on a previous visit. Before installation of any parts had to inspect the basket that was shipped here to ensure that we did not have a repeat of the damage or broken basket originally. After inspection and insured all parts were there for todays repair. Was able to disassemble this unit and replace all parts necessary to get this unit back going. After installation of parts ran a calibration cycle, automatic test cycle, and ended with a normal cycle as though I was the customer using the unit to confirm operation and ensure function. No further issues found or heard at this time. Job complete."

Found unit with bad motor. Customer will buy new

"Got back to this customers home to discover that the water is indeed coming from the dispenser and indeed giving full-size ice cubes at the icemaker. This is a unknown at the time. Checked over the unit several different ways of looking at where water would come in why it shouldnt. I dont have a good reason today to change out this valve other than the fact that we may have a valve that didnt wanna work while I was here. I really dont have a great explanation. Unit is working correctly now. If this unit still has problems, I would want to show back with this valve, but this unit has been working without issue for the past week. Job complete.

"unit was installed already , put screws in mounting tabs to hold it in place , unit is working fine

Found and replaced broken strike unit checks OK now.

Got back to this unit and was able to install new heater. Had to install a new connection on the right hand side of the heater due to the old one getting toasted off in the process of doing its job. Was able to replace this connector and make a good union into the harness. Unit should be moving forward with proper defrost at this time. Told customer this unit should take approximately 24 hours to get back to a normal temperature. No further issues seen or found at this time.

Removed and replaced parts all ops test ok customer to advise

Installed all 3 parts. Tested operation of the microwave and it is now heating properly. Job complete.

Apon arrival i put unit into testnig and it went through all testings without any issues... I took lid strike off and inserted into latch and visually watched unit run a cycle as if nothing is wrong and from what i found customers here at the place have not attempted to use unit sense november but the house has had power outages that may have reset the control board... ran unit twice and advised them to use the unit and if any issues occur to contact our office within the first 30 days

Installed new control and preheated unit to 350 and confirmed unit stopped at 350 and only bake element was coming on as before broil element was hot hot.. Unit is now working like it should and customer is happy

"Installed new icemaker,valve and fill tube per service pointer W11560805,tested afterwards and cycled,filled normally

Installed new basket and suspension assembly. Performed calibration and auto test. Confirmed all functioning properly. Job complete.

"Installed new freezer door. Confirmed, icemaker cycles and properly fills with no leaks detected. Job complete."

Installed new freezer fan assembly. Advised Mr. to allow 24 hours before temps are back to normal. Job complete.

Installed new user interface and facia heater due to not heating to remove the condensation on face of ice flap

"Confirmed no unit operation and/or sounds. Multimeter testing conducted confirming voltage failure, only 15VAC between L2 to Neutral / Ground. Voltage drop found to be a connection issue between the homes power supply outlet and the three prong power cord. Connection manipulated restoring proper voltage to the unit. Unit initiated cycle however, only buzzing originating from the drive motor could be heard when depressing the start button. Units drum manually rotated while pressing the door switch and start button. Following the unit resumed normal motor function and drum rotation. cycle paused and started multiple times now without fault. All unit operations check good upon completion of service. Customer to continue normal use of the unit, monitor and advise should further service be required.

"Initial inspection has found the units spin basket torn free of the gearcase shaft. Unable to conduct operational testing due to primary component failure. No less than a new spin basket, block and spanner nut will be needed to correct. Additional component failures and/or damages may and likely do exist. Base cost for repair exceeds unit value. Customer has opted not to advance with repair service at this time. Customer to advise.

"Installed complete rebuild and tested operation, unit is running properly at this time.

"Checked for issue with banging around. Found suspension completely blown out on unit. Quoted to repair unit. Quote accepted, replaced suspension and tested. Unit running properly at this time.

"Checked for issue with lights, replaced light kit in unit and tested, all lights working properly at this time.

Removed and replaced parts listed all ops test OK customer to advise

"Installed new door and panel due to broken hinges and door not closing because of manufacturer defect,tested good afterwards"

"Installed new belt, cam kit, and actuator. Performed short test and confirmed all ops functioning properly. Job complete

"Installed new pressure switch due to f3e1,tested good afterward

"3516 got to this unit to hear from the customer that there were some heavy loads done in this unit, which typically werent normal cycles. After these heavier cycles, there were several times if not every time where the unit was having to be run on a drain and spin after the cycle had completed. Customer had concerns initially about the drain being clogged or not functioning correctly. However, after testing found several levels of things that were going on. One is door had to be firmly shut, not such a big deal. Then we get along to the drain pump, not draining probably as fast as it could, whereas we could have something in the screen that would either need to be cleaned or new pump. But the real concern here was the motor noise coming directly from the back bottom of this unit the motor itself was making a heck of a lot of noise when it would spin up. Specifically at the highest revolution. Which was also part of the concern that this unit was not spinning out correctly. All of this testing done with an empty load still have these concerns. Therefore gave the customer an estimate for a new drain pump and a new motor for this unit. The price of these two parts Alone would Dr. the cost prohibitive to repair. Customer is more than likely going to be moving towards purchasing a new unit when she can no longer tolerate this one. Job complete."

"Installed tube found condenser fan motor housing bent, causing blade to hit shroud. Adjusted housing all ops and sound test OK customer to advise

"voltage is good to range from wall recpt , pulled bull nose and found 3 wire connectors not plugged into the clock , both ovens are working fine now"

Replaced main top. All checks ok

Came an reinspected unit and checked the heater element and it ohms out good . Main control is also sending power to it. Advised customer she needs to use rinse aid and there is nothing wrong with the unit. Job complete.

"Checked for water issue. Found unit to have a defective filter manifold, also unit due for new filter, sold filter to customer. Installed new filter manifold and new filter and unit is running properly at this time.

"Unit is working as intended. Customer is expecting a lot of soap to be dispensed, I showed her that the pump is in fact working and is dispensing the correct amount. All ops ok."

"Installed new control, tested unit, all ops good. Job complete."

"Installed new parts, tested, all ops good. Job complete."

Found drum out around causing user to grind on baldhead also unit has bad rollers idler pulley motor blower wheels cracked timer not advancing to shut. Unit off. Unit is from 1960 parts discontinued

"Installed new part, tested unit, all ops good. Job complete."

Replaced heater on freezer side rpw on the heater. Adjusted the hinge for the customer.

"Installed new parts, tested unit, all ops good. Job complete."

Found F7E4 code for basket reengagement failure.. Also found F6E3 communication error and F0E3 for overload.. was able to confirm slider that was recently replaced seemed to be ok so i installed clutch and new slider and cleared codes and tested unit and unit went through all testing and no new codes poped up.. Unit is now working like it should

"Go to this unit to hear quite loud grinding from this unit when the unit was shifting between agitate and spin. This typically is occurring from a bad actuator and or bad cam. In this circumstance found the cam needed to be replaced since it had been doing this quite often. Also had suggested to replace the actuator since it is the shifting mechanism for this function. Customer approved the repair today and it was performed. After performing the repair ran calibration cycle normal test and started a cycle to confirm operation in agitation. Once these were performed, went ahead and got back into an automatic test and ran one more time for good measure to make sure this unit was indeed repaired. Job complete.

"Sr#7741077996 Chris at tech line. Service net CallNumber# 3101789E1 got to this unit to find that the customer was having issues with the door ceiling on the middle drawer as well as the freezer drawer and getting condensation on them. Also had issue where the customer was complaining about a vibration noise in the rear of the unit, this was indeed due to a couple lines that were not an ideal placement that were able to vibrate and cause these noises. This was able to be moved around into a better position to wear. This unit was no longer vibrating. Further investigation with the customer having issues with the ice dispenser determine that the ice bin would not be locked into the cabinet due to parts of it being broken. this was due to normal wear and tear and because of what part this is, it is unable to be repaired. This is part of the cabinet and is a non-repairable item. Called into whirlpool and got this documented with them SR number at the beginning of this ticket also called in to let service net know that this was non-repairable. They are to reach out to the customer and let them know what further steps are to be made. No further service is to be done to this unit."

"Washer drain hose is hitting the back making banging noise,pd"

"Ge gas cooktop clicking and wont stop,I could not replicate that and at this time all is ok.

Replaced water valve assy that was leaking

"Found E2 icemaker fault had stopped ice production. Upon initial testing of icemaker found motor making loud grinding noise and would not advance through a harvest test. Motor unable to properly drop cubes in mold. Verified proper water fill and no obstructions in motor or forks. Replaced complete icemaker assembly, tested unit and all operations check OK at this time. Transaction ID 2098755."

Found broken damper and damper belt parts discontinued. 67001041 discontinued

Inspected unit and determined one of the legs from the power cord going to the terminal block was burnt therefore no powering up. Repair problem by reconnecting both sides of the leg with a new fitting tightly and securely. Unit is now powering on and working properly. Job complete.

"Completed rebuild and tested operation, unit running properly at this time.

Installed new control panel confirmed unit working properly

Checked unit over and could not locate any problems at this time. Unit is cooling properly and fan motor is on and running quietly. Advise Mrs. most likely the door was accidentally propped open by product which caused a warm air intrusion and moisture may have frozen around the fan motor and created the noise. Mrs will monitor and advise if noise returns.

"No fault error codes recorded in unit history. Units oven sensor checks good, accurately reading temperature at ambient. Unit ran through diagnostic load testing finding no heat generated from the bake element. Units broiler element fully functional confirming 240VAC supplied. Unit pulled and rear panel uninstalled for inspection and multimeter testing. Confirmed continuity of the units bake element. Diagnostic load testing repeated confirming 240VAC supplied from the main control to the bake element. However, through further inspection found one of the two wire harness connector pins unsecured from the two prong connection resulting in a wire disconnect, picture attached for reference. Confirmed no physical damage, connection fully seated and secured to correct. Unit again ran through diagnostic load testing now without fault, bake element heating and functioning normally. Customer to continue normal use of the unit, monitor and advise should further service be required."

Replaced all single point LEDs with new triple point LEDs. All operations test OK at this time.

"New Inlet water valve assembly installed. Unit ran through testing without fault and/or water leaks. All unit operations check good upon completion of service. Customer to continue normal use of the unit, monitor and advise should further service be required.

"Replaced motor, blower, Idler pulley , all checks OK

"Installed new control due to not starting one,tested good afterwards"

"Installed new chute and bucket due to cracked ones,tested good again"

"Found cap 90 degrees off. Turned and reinstalled, all checks okay."

"Found suspension defective on unit, replaced and tested, unit running properly at time of appointment.

Installed new CAM and suspension rods. Tested operation of the unit and it is working properly. Job complete.