"Found unit frosted up has bad connection on defrost heater nto part; ordrng 1 W11650662 (Defrost heater), dspstn on spec-tagged invntry: 1 W11547180 START-DEV"

Got to the unit to find the inlet water valve was leaking through the thermistor. This was allowing water to leak anytime the unit was being used. Replaced the inland water valve and tested again. Found no further leaks. Unit test good at this time. Job complete.

"Tech found unit with bad actuator . Tech replaced actuator from truck stock also tech leveled unit correctly. Tested unit all checks good. Cust paid $270.28 CK Auth# M3EEX3; dspstn on spec-tagged invntry: 1 W11130362 SUSP , used 1 W11481722 from stock"

"Tech found unit with bad actuator . Tech replaced actuator from truck stock also tech leveled unit correctly. Tested unit all checks good. Cust paid $270.28 CK Auth# M3EEX3; dspstn on spec-tagged invntry: 1 W11130362 SUSP , used 1 W11481722 from stock"

Installed new water valve on unit and defrosted fill cup on icemaker tested everything checks good at this time ; dspstn on spec-tagged invntry: 1 W11043013 VALVE

"Recall - bottom drawer not in place causing top drawer to hit,I adjusted and tested good afterwards"

"Installed compressor, unit didnt have start device or capacitor. Installed and all checks okay.; dspstn on spec-tagged invntry: 1 876764 PROCESS VALVE 1 W11504415 COUPLER , 1 W11504431 COUPLER , 1 W11504433 COUPLER , and 1 W11504447 COUPLER , used 1 WPW10662129 (Capacitor), and 1 WPW10197428 (Start device) from stock"

"Replaced parts, tested unit all ops tests good, job complete.; dspstn on spec-tagged invntry: 1 W11423787 DOOR-ICE and 1 WPW10558423 ICE-CONTNR"

Inspected unit and determine the unit is heating properly. all components check out good. Advise customer to clean her vent exit. She understood job complete.

Installed new compressor

"Tech found unit with bad damper motor, need to order damper motor to fix . One that came with job was damaged and wasnt correct part number . Ordering correct part to fix . ; ordrng 1 W11236851 (Diffuser)"

"Dryer runs and stops. I check voltage and found to 240 V from L1 to neutral need electrician. Customer said she just bought this dryer and the old one burned up. Theres a problem with the electric first before determining, if any damage to the dryers been done"

Unit not getting correct power from wall. Advised customer to call electrician.; dspstn on spec-tagged invntry: 1 WP3392519 FUSE-THRML

"Found some FF LEDs are dim and intermittently strobe. Also found a loose connection for freezer LED which is now working. Still have 3 dim FF LEDs. Ordering 3 lights to have extra on hand, but will only install what is needed. Need to test with known good lights to find where the failure is. Transaction ID 508018. ; ordrng 3 WR55X11132 (FF LEDS)s"

"Tech found behind unit an orange sticky substance on ground. Tech could not find source of where its coming from but doesnt think unit is causing issue , unit is working as designed. Advised cust to call back if problem happens again . All checks ok at this time ."

Inspect the unit and determine the diffuser is getting 120vac but it doesnt not activate and its loud. Need part.; ordrng 1 W11236851 (Diffuser)

"Replaced parts, tested unit, all ops tests good. Job complete."

"Squeaking bearing in gear case,need to order parts and allow 45mins; ordrng 1 W11454372 (Gear case) and 1 W11611297 (Belt), dspstn on spec-tagged invntry: 1 W10721967 CAM 1 W10919003 PUMP , and 1 W11481722 ACTUATOR"

Found makers arm froze to side of housing released ice cycled unit all ops test ok.; dspstn on spec-tagged invntry: 1 W11546685 VALVE and 1 W11546935 ICEMAKER

Replaced part listed ck ok

Ran diagnostics on icemaker unit threw an E5 error bad thermister needs new icemaker; ordrng 1 W11485529 (Icemaker)

"Found pressure hose was blocked at pressure dome, cleared pressure dome but voltage is still off at integrated pressure switch causing an overfill. Unit does not go into spin automatically because of pressure faults. Customer is going to try and make it work by setting fill size to small/medium but if not will need to replace machine control. Do not order parts until authorization is received.; rqstng P&A on 1 WH22X35597 (Machine Control)"

"Found no tone, illumination and/or function at the units UI panel. Confirmed 120VAC supplied to the unit, properly polarized and grounded. Found no power supplied from the units control module to the UI panel. Units Power On / Off button tests good. Reported door latch issue due to installation. No physical damage found to either the latch assembly and/or receiver. Adjustments made restoring proper door latch function. Primary operational failure due to a faulty control module. Unable to conduct full operational testing due to primary component failure. Additional component failures may exist. ***Note: Active rodent and insect activity within and around the unit. Likely the cause of failure, potential for additional component damage(s). Customer advised. Quote listed as for estimate only. No parts to be ordered without customer authorization. Customer to advise. Customer has paid service charge $125.00, Check No. 1048, Transaction ID: 507749. ; ordrng 1 12028528 (Module, programmed) and 1 Shipping (Shipping)"

Cx complaint: unit shuts off after a few minutes. Gets really hot inside. Tested components with meter behind the unit. All components checked out okay except operating thermostat which was out of range. NTO a new one (WP3387134) to install on return. Collected the service call of $133.75 CC Auth# 3J9PFLQuoted a remaining balance of $54.87 to be collected after the completion of the job.; ordrng 1 WP3387134 (Operating thermostat)

"ice bucket not pushed all the way in to trip switches , cleaned condensor coil and checks ok 49XHF4"

Unit was shutting on and off due to bad outlet. Customer needs electrician.

Found unit in need of updated part per Svc pointer ; dspstn on spec-tagged invntry: 1 W11396717 PUMP

Removed and replaced parts listed all ops test ok. ; dspstn on spec-tagged invntry: 1 W11650661 DEFROST HEATER

"Customer complaint no ice. Found fill tube iced up. Water is dispensing. Found that no power is going to the fill tube heater in test 19. Going to order the Control, fill tube heater, and ice maker for the E2 error code. ; ordrng 1 W11224256 (Control) and 1 W11658802 (Ice maker) and 1 W11087201 (Fill tube heater)"

Installed cam assembly. All checks okay.; dspstn on spec-tagged invntry: 1 W10919003 PUMP and 1 W11481722 ACTUATOR

"Recall - Found grinding noise internally in wash motor, found no obstructions or anything inside causing the noise and verified its not a vibration. Spoke with Whirlpool Heater Special Project Team and due to issues with heater potentially damaging wash motor, Whirlpool is performing an Expart on Pump & Motor assembly and will locate the part and overnight it to the customer, gave customer their direct number (888-965-5813) for any questions. Customer will call when part arrives so we can come install it. ; ordrng 1 Waitforcustomer (Wait for customer)"

"Go to the unit to find out the drain pump was spinning, but not actually pumping any water. Remove drain pump to find that the impeller was worn down to nothing. Havent seen this before. Not sure exactly the reason for this. But pictures are in the notes. Replace drain pump and tested only to find the unit was not actuating the actuator. Unit was stuck only on spin. Replace actuator from van stock. Tested unit to find all parts and pieces are now working. No further issues seen at this time. Ran calibration diagnostic cycle and started a normal cycle to ensure function.; dspstn on spec-tagged invntry: 1 W11399437 PUMP , used 1 W11481722 (Actuator) from stock"

"Recall - washer not agitating now but is spinning,need to order part ; ordrng 1 W11212745 (Actuator)"

Cx complaint: dryer not heatingFound a bad heating element. NTO a new one (279838) to install on return.Collected the service call of $133.75 CC Auth# T9ERW3Remaining balance of $135.95 to be collected after job completion.; ordrng 1 279838 (Heating element)

"Kevin and I installed a dye drier because of possible system leak,possibly just a restriction and drier took care of after not finding any leaks when vacuuming and holding 30 and pressure tested after charge,recheck Tuesday 5-30-23; dspstn on spec-tagged invntry: 1 876764 PROCESS VALVE and 1 WPW10143759 DYE DRIER"

"SR# 7736478097 - Unit has more problems, replaced parts listed and got about 5 good agitations and then was able to stop the agitator by hand. Gearcase is bad, need to replace Gearcase and spin basket. Also need to RPW agitator base as it stripped out the new one already.; ordrng 1 W11454738 (Gearcase) and 1 W10521298 (Basket) and 1 W11418231 (Agitator Base (RPW))"

Found icemaker mold flaking and leaking. Also icemaker valve got stuck open and caused water to pour through the vents and onto the floor. Im ordering the icemaker kit as its cheaper to get both parts that way than ordering them separately. Shut the water off for now until we can get parts replaced. Transaction ID 509232. ; ordrng 1 WPW10315447 (Icemaker Kit)

"drain line kinked so unit was not draining , this is a recall we just sold the unit to him reinstalled it"

Tech was assigned as a helper;

Removed and replaced door assy all ops test ok.

Tech found unit with faulty valve solenoid causing valve to intermittently work and just drip water into tub when calling for water. Nto valve to fix ; ordrng 1 W11513255 (VALVE)

"Refrigerator Right side gasket on top French door model need new due to ripping,order part; ordrng 1 W10830055 (Right side gasket)"

Diagnose unit and determine the door. Lock assembly is faulty. It works intermittently will need to order parts.; ordrng 1 W11565030 (Door lock assy)

Found bad wash motor customer to call if wants sump replaced est 505.88

"Installed shield,gearcase and wash platethen it tested checked ok"

helped on repair

Found center bolt that holds rotor in place completely fell out.... Used one i had in my tool bag and lock tight and tested unit to work as it should with no more noises; dspstn on spec-tagged invntry: 1 W11396717 PUMP

"Installed new parts but could not test unit because apon arival the county shut the power off but it was on before i arrived ,, customer will call back if unit does not work properly when power comes on; dspstn on spec-tagged invntry: 1 W11026785 MOTOR DRIVE and 1 W11395618 CAPACITOR"

Tech was assigned as a helper;

"Confirmed the units drain pan port and drain hose clear of blockage and/or debris. Continuing slow / no drain issue appears to be due to installation and/or positioning of the drain hose extension within the homes wall space. Units drain line run is unaccessible in the current configuration. Further modification of the cabinetry, plumbing, ect. will need to be made in order to allow access to the drain line as needed for proper positioning. Customers been advised."

I removed and replace the ordered parts. I then ran a DLMS factory calibration. I then tested each function individually including a normal cycle and the unit now checks OK. Job complete. ; dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W10915701 ROTOR

"Found the unit off and at ambient temperature upon arrival. Unit set for cooling at the UI panel. Found all initial unit operations normal. Confirmed proper function of both the upper and lower drawer positioning reed switches, door seals check good. Evaporator / condenser fan motors both operating at speed with good airflow. Per the customer, following initial failure wherein ice and frost buildup had developed along the full rear panel locking the evaporator fan motor in position, they had removed the unit from power for 48 hours. After the 48 hour thaw they had then returned the unit to power and set for cooling operations. After an additional 48 hours of running in normal cooling operations, frost and ice had again began to develop at the rear panel and evaporator fan motor. Unable to duplicate operational failure at ambient temperature. Service to be reset for further testing. ; ordrng 2 Dataloggers (Data loggers)s and 1 Recheck (Recheck)"

"Found reported water leak appears to have been due to a poor seal between the units door glass and bellow. Detergent residue cleared. Unit ran through diagnostic auto test without fault and/or water leaks. All unit test and operations check good at time of service. Customer instructed to continue normal use, monitor and advise. Customer has paid in full $160.50, Check No. 4682, Transaction ID: 508092."

"F4-E3 (Motor not running) recorded in unit history. Unit ran through diagnostic auto test finding 120VAC supply to the wash pump motor with no motor function. All other unit components pass testing without fault and/or water leaks. New pump and motor assembly needed to correct. Customer has authorized estimate of $523.05 and has paid service charge $125.00, Check No. 2766, Transaction ID: 507930. ; ordrng 1 W11219382 (Pump & Motor) and 1 Shipping (Shipping)"

"Ordering parts, control keeps resetting.; ordrng 1 W11603810 (Control), dspstn on spec-tagged invntry: 1 W10919003 PUMP and 1 W11652038 HARNS-WIRE"

Installed parts.

Inspected unit and determine the led light modular is getting power nut will not turn on. Faulty modular. Will order part.; ordrng 1 W11527432 (Led light modular/ RC)

"Unit dead in the water needs new electronics console and main board; ordrng 1 W11114670 (Console assy), dspstn on spec-tagged invntry: 1 W11401710 CNTRL-ELEC"

"reset filter for customer... and found right door making a noise when closiing ... lubrecated bottom hinge bearing and confirmed quiet closing; ordrng 1 WP542638VP (grease), used 1 WP542638VP (grease) from stock"

Cust did not need service they got a new washer

Tech was assigned as a helper;

"Checked unit ops found icemaker not responding tried jumping motor out and motor is not responding as well icemaker that wpw10190965 is not the same dimensions as current icemaker it is to long and will not fit. Would recommend replacing module on old icemaker and possibly replacing water valve if needed; rqstng P&A on 1 W10190935 (Module) and 1 S&h (S&h) and 1 W10822681 (Water valve), dspstn on spec-tagged invntry: 1 WPW10190965 ICE MAKER , states that autho needed"

wrong part ordered; ordrng 1 12039082 (touch module) and 1 2manjob (2 man job)

Bad main control board 120 volts going to dishwasher; ordrng 1 12016880 (Control board)

"Came to reinspect unit and determine the reason the icemaker was not producing ice was because the ice maker air vent from the freezer compartment at the bottom was frozen with ice, therefore not allow air to circulate to the top icemaker compartment. Melted all the ice at the bottom. airflow is now circulating properly to the top which will now freeze the water to produce ice . job complete; dspstn on spec-tagged invntry: 1 W11578028 INVRTR-BOX"

installed new filters and unit is working fine now

Found control and evap motor cutting on and off relay clicking on main control comp running no frost on evap pan heater filled with slime and green nto parts please email customer est.; rqstng P&A on 1 W10841139 (Comp) and 1 WP2306094 (Evap) and 1 Sh (Sh) and 1 0000 (Control conversion kit) and 1 0000 (Process stub) and 1 Misl (Misl)

Tech replaced old drain hose with new one . Tested unit all checks good

Found coating coming off mold I/m leaking replaced with truck stock ck ok cust to call with cc information

Tech was assigned as a helper;

Found unit with gas valve not engaging will nto new valve with igniter cust decided to buy new unit

Found frz led out replaced part all ops test ok .; dspstn on spec-tagged invntry: 1 W10695459 MODULE

I removed and replaced the control. All ops check ok.Job complete ; dspstn on spec-tagged invntry: 1 W11558182 CNTRL-ELEC

"Found main supply valve has no cold water, took both lines off washer and isolated them. Only hot water. Customer to call a plumber to fix valve. Customer to call us back once plumber is gone. Mail customer copy of receipt. Transaction ID: 506123"

"Installed fill line and valve, no leaks were found. All ops ok. Customer to call in to pay bill, had no service."

"Unit has minor cooling issues due to insulation void in the door, I advised her we cant do anything until the door comes in, there is ice in the door causing cooling problems. Do not reschedule until we get the parts in or we are wasting money to come fix an issue we dont have parts for yet.; dspstn on spec-tagged invntry: 1 8201815 1/4' CHECK VALVE CONNECTO"

User interface made no difference with ice door opening and closing. Replaced ice door motor again and all checks OK. ; dspstn on spec-tagged invntry: 2 WPW10546285 MOTOR

help on repair

Unit needs a broil element. Paid 62.50 by Check #2703. Transaction id 506482. Autho TT4F93. Total left $182.56; ordrng 1 WB44T10009 (Broil element)

"Replaced parts, tested in diagnostic test, all ops tested good. Advised customer on how to load washer. Job complete.; dspstn on spec-tagged invntry: 1 W11130362 SUSP 1 W11239857 BELT , and 1 W11399437 PUMP"

"Found ff thermistor not measuring any resistance, allowing damper door to stay open and freeze over items on top shelf. The thermistor along with almost everything in his unit is no longer available. Cannot repair."

"Installed new compressor unit cooling when I left; dspstn on spec-tagged invntry: 1 876764 PROCESS VALVE 1 W11504415 COUPLER , 1 W11504431 COUPLER , 1 W11504445 COUPLER , and 1 W11504447 COUPLER"

"Found bearing harmonic noise, ordering disposal.; ordrng 1 Excel-8 (Excel-8 disposal)"

Tech was assigned as a helper;

"replaced regulator and can not check unit , it's in a garage"

Replaced parts listed ck ok; dspstn on spec-tagged invntry: 1 876764 PROCESS VALVE and 1 W11504433 COUPLER

"When I went to put Icemaker in, ice bucket had quite a bit of ice in it. Not sure what happened but the unit is now making ice. She will watch it for the coming week and let us know.; dspstn on spec-tagged invntry: 1 W10882923 ICE MAKER ASSY"

Installed new icemaker; dspstn on spec-tagged invntry: 1 WPW10251076 ICEMAKER

Tech was assigned as a helper;

Checked unit ops could not get unit to replicate noise ran unit in a rinse and spin cycle without clothes and no noise tried running unit with clothes in basket as well. Still did not make any noise. Advise customer to record washer if unit start making noises again customer to advise

Customer complaint unit turned off. Found unit off and not responding. Unit has proper power. Reconnected wires to main board. Unit turned back on. Going to order main control for possible issues. ; ordrng 1 W11558182 (Control)

Removed and replaced part listed all ops test ok customer to advise.; dspstn on spec-tagged invntry: 1 12-2990-01 WATER VALVE 115V

"Customer complaint unit not switching cycles. Went in diagnostics, found error codes F1E2 and F6E3. Ran a diagnostics cycle, unit wont spin. Going to order the clutch, slider, and the stator; ordrng 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 1 W10734521 (Slider)"

Making loud noise and not working properly. Chute is clear. Need to order.; ordrng 1 BADGER15SS-3 (Garbage disposal)

Checked unit ops found unit dead and not turn on due to no voltage at the outlet. Checked breaker to make sure was not tripped breaker wasnt tripped advised customer they will need to call and electrician ; dspstn on spec-tagged invntry: 1 WP3392519 FUSE-THRML

Tech was assigned as a helper;

"Customer reports on one occasion two months prior the unit had displayed an E:15 (Filling Fault), no visible water leak. Unit resumed normal operation the next day. Most recently, customer reports a water leak originating from the unit displacing water up to 6 feet away. No fault was displayed and/or alarm tone generated. Customer has not attempted use of the unit since the water leak had occurred. Unit uninstalled and side panel removed exposing the lower assembly for inspection. Confirmed no standing water within the base pan. Unit ran through testing without fault and/or water leaks. Unable to duplicate operational failure(s) and/or water leaks at time of service. However, did find the units upper trim warped and torn which may have prevented proper seal resulting in reported water leak. Mark with B/S/H tech line advised. New trim (PN: 00668095) needed to correct. Damaged trim left uninstalled allowing for use without water leaks till the new trim piece can be installed. Per the customer, this unit is covered by an extended warranty contract. Customer will call for service dispatch. New trim to be ordered and installed once service dispatch has been received."

"Found open element, replaced and all checks okay.; dspstn on spec-tagged invntry: 1 W11171119 ELMNT-SURF and 1 WP3149404 SWITCH"

Tech confirmed serial number and model also took picture of model tag

New disposal install. Unit ran through functions test without fault and/or water leaks. Customer to advise. Customer has paid in full $608.78: CC. ; ordrng 1 Shipping (Shipping)