Installed thermals all ops ok. Transaction ID: 501354; dspstn on spec-tagged invntry: 1 280148 THERMAL CUTOFF

"Installed door and check valve, all checks okay.; dspstn on spec-tagged invntry: 1 8201815 1/4' CHECK VALVE CONNECTO"

Found door front dented nto part; ordrng 1 W11532925 (Door assy)

"Refrig has a noisy damper assy; ordrng 1 W11236851 (Diffuser), dspstn on spec-tagged invntry: 1 WP2315549 EVAP FAN"

Defrosted all of freezer and installed parts needed and confirmed fan is working now and advised customer to monitor unit; dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR

Tested temps unit checks out ok

"Tech found unit with loose cam nut ,causing unit to not agitate when in wash . Tech dissembled cam and reassembled correctly. Tested unit all checks good."

"Tech found unit leaking water from drain hose . Tech sealed the hole with adhesive and got water to stop dripping for the mean time . Nto new drain hose to fix correctly .; ordrng 1 Hose, dspstn on spec-tagged invntry: 1 W11399437 PUMP and 1 W11513255 VALVE"

I removed and replaced the flow meter detergent pump. All functions check ok.Job complete ; dspstn on spec-tagged invntry: 1 W11596130 FLOWMETER

"Unit not properly defrosting. I removed evaporator panel and inspected defrost heater wiring and also thermistor and clip placement and they are ok. Unit needs new control board. Ordering part.; ordrng 1 W11558182 (Control), dspstn on spec-tagged invntry: 1 W11547180 START-DEV"

Got to the unit installed new computer. Tested that new computer found that the calibration went through without any issues. Started normal cycle unit is filling and working properly. Job complete..

Picked up data loggers and customer says unit has been working fine

Removed and replaced control installed bulb tenant did not have a bulb call owner for payment of bulb.; dspstn on spec-tagged invntry: 2 8206232A BULB and 1 WPW10210878 HOUSNG-LMP

"Go back to this unit to find 35° on the refrigerator section datalogger and -12° on the freezer section datalogger. Due to this information, alone, ordering diffuser, which has both thermistors for refrigerator and freezer section as well as front control to ensure proper control over these temperatures. If any other information is found from dataloggers deeming any other parts to be ordered please do so when that information is found.; ordrng 1 W11645127 (Diffuser) and 1 W11518204 (Control)"

"Replaced actuator, calibrated and tested unit and verified goes into high speed spin. All checks OK.; dspstn on spec-tagged invntry: 1 W11481722 ACTUATOR"

Found bad inlet valve assy customer approved est nto part will pay in full on return trip 460.55 total due.; ordrng 1 12-2990-01 (Valve)

"Control/clock out on range after self cleaning,installed new control and tested good afterwards"

"Cx complaint: not draining. Sitting water upon arrival. Cancel/drain successfully removed all standing water. Entered diag, found no error codes. Inspected drain hose installation and found it satisfactory.Consulted sr tech, recommended changing drain pump and ordering a main control (W11087226). cx to advise .; ordrng 1 W11087226 (Main control), dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN 1 W11175771 WATER VALVE , and 1 WPW10545278 HOSE-DRAIN"

Drain pan is warped; ordrng 1 W11457241 (Drain pan)

Found unit has fault possibly cable connector control or control gave cust estimate for all parts 800.00 plus tax cust calling manufacturer

Did not receive icemaker need to reschedule; dspstn on spec-tagged invntry: 1 W11546685 VALVE

"Customer complaint unit has moisture on vertical door Mulln, Found moisture, going to order mulln and control.; ordrng 1 WP12722803AP (Rail-Mulln) and 1 W11524469 (Control)"

"Found tube to icemaker splashing over will have Sato order to; ordrng 1 Tube (See sato), dspstn on spec-tagged invntry: 1 W11650661 DEFROST HEATER 1 WP2169142 BLADE-FAN , and 1 WP2315549 EVAP FAN"

"Customer complaint unit wont start. Found unit cycles and diagnostics not starting. Replaced the capacitor, tested cycles and diagnostics, all tests ran good. Job complete. ; dspstn on spec-tagged invntry: 1 W11395618 CAPACITOR"

"Cx complaint: lint collects on the front door window of the unit.No error codes, trimmed exhaust hose and reinstalled. Cx to advise."

"Found unit unplugged and plug it in and units lkid lock would not disengauge and could not get the unit to drain as water is still stuck in... somehow it unlocked for a second and i tried one setting and it made a loud screech and stopped and would not unlock the lid again... and from the ladys video the unit has a metel grind so will order all needed parts for return trip; ordrng 1 W11611306 (control) and 1 W11399437 (drain pump) and 1 W11454734 (gear case) and 1 W11454734 (motor) and 1 W10528947VP (hub), dspstn on spec-tagged invntry: 1 W10721967 CAM and 1 W11481722 ACTUATOR"

Found wash pump and drain pump leaking due to improper seal readjusted seal and confirm unit working properly with no leak ; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN and 1 W11175771 WATER VALVE

Tech was assigned as a helper;

All ice cleared from the units air ducts and evaporator assembly. New updated duct heater kit installed and control system programmed with the updated settings as per the included installation instructions. Confirmed new settings written and stored into the controls EPROM. All initial unit tests and operations check good at time of service. Customer instructed to monitor and advise.

"Did not have defrost heater today. Re-ordering heater. Unit is cooling properly since previous text visit.; ordrng 1 W11650661 (Defrost heater), dspstn on spec-tagged invntry: 1 W11546690 CONTRL-BOX and 1 W11650661 DEFROST HEATER"

"Stove safety issue,called tech support and talked with Brandon who gave me file number # sr7736431336,need to order control due to convection fan staying on,customer heard a pop then convection fan stayed on,found no other safety concerns ,order part; ordrng 1 W11548749 (Control)"

"Found temperature issues in freezer, full frost pattern, good defrost,ordered parts.; ordrng 1 W10316760 (Thermistor kit) and 1 W11595219 (Control) and 1 W11566894 (Stealth ui), dspstn on spec-tagged invntry: 1 W10873791 ICEMAKER and 1 WPW10341320 VALVE"

7736327486 same SR as techline wants a new control panel installed as old harness before replacing may have caused damage and we will also replace lid lock before new install as it may have damaged control panel also; ordrng 1 W11478523 (control UI) and 1 W11394572 (lid lock)

"Found unit leaning forward tilted unit half bubble back on level will nto 1/4 sonic compression fitting for ice maker water supply line from valve to fill tube to complete repair ; ordrng 1 1234 (1/4 sonic compression fitting), dspstn on spec-tagged invntry: 1 W10846539 FAN"

Checked washer out empty and with a load unit checks out ok instructed customer; dspstn on spec-tagged invntry: 1 W10752187 SCREW

"Washer has error codes 1-1 and 8-1 pressure switch not detecting fill,I found the pressure hose with pin hole in it,order part for customer and send to address on file or call him he will do job himself,pd in full $171.18 by cc in office,order part; ordrng 1 W11252474 (Pressure hose) and 1 Shp (Shp)"

Got to the unit to find that the ice room fan is not working at all. Icemaker had ice formed in it. Unit reporting same error code F5 for motor timed out. This is likely due to the fan not working and moving cold enough air to freeze in adequate time. Also finding condensation in the freezer section which leads to believe this fan is not working at all. Fan was fluctuating up and down after power reset. maker is filling with water. Ordering parts to fix this unit.; ordrng 1 W10846539 (Ice room fan) and 1 W11658802 (Icemaker) and 1 Customerwouldlikemeback

Spoke with tech line confirmed cust opted for buy out sr#7736358346

"Installed control and tested motor thru harness from control,motor ohms 16.5,17,16.5 between 3 lite blue wires,Dishwasher error code f7e1 wash motor not working,need to order part,allow extra 1hr; ordrng 1 W11460946 (Motor sump assembly), dspstn on spec-tagged invntry: 1 W11434044 VALVE-INLET"

Installed new evap fan motor. Tested operation of the unit and it is working now working properly. Job complete. ; dspstn on spec-tagged invntry: 1 W11024089 FAN MOTOR

Customer instructed on use and care.

"Replaced parts listed, washer and dryer both check OK.; dspstn on spec-tagged invntry: 1 137292700 BELT and 1 5303281153 REAR BEARING KIT"

Tech was assigned as a helper;

"Inspect the unit and determine both door hinges were faulty, therefore door was fallen off. Need parts.. install new door hinges. Tested operation of the door and unit and it is working properly. job complete."

"Spoke to Andrew at tech line, I told him everything weve done to unit and its stil over flowing. He recommended we replace the UI. Sr#7736430104; ordrng 1 UIBoard (User interface)"

Need Original board going to have to reschedule ; O-emld tckt

Tech replaced parts . Tested unit all checks good ; dspstn on spec-tagged invntry: 1 W10856603 ELMNT-BROL

Tech was assigned as a helper;

"Unit installed correctly, no evidence of malfeasance, ordering facia.; ordrng 1 00778941 (Fascia)"

"unit is out of 134A , no fix"

"Got to the unit to find the customer saying the unit would not power on. Was able to get into diagnostics and find stuck button. Error code. Was not able to find evidence for the stock button to cause issue with unit running. However, ran calibration ran normal test. All parts and pieces are now working properly, use this opportunity as a customer education. Inform the customer to understand what to do and why for ease of use for the unit. Customer understood and is set for success. Bill of sale in the gallery pictures. This unit is brand new."

"replaced drive motor and cam set and calibrated unit , checks ok; dspstn on spec-tagged invntry: 1 W10721967 CAM"

"Go to this unit to find on arrival the door ajar, as well as lights lit on the control, panel and water found in the bottom of the unit. Was not really able to get a definite answer from the young lady at the desk who runs this unit on a regular, but this unit was also not installed properly. And it is known that the door was making contact with the cabinet not allowing it to shut properly. This was due to it not being mountain. Was able to mount the unit to keep it from moving out of position for closing the door properly. With testing found that not only does the unit drain properly. It washes and dries and does all the functions and its supposed to do. No faults found at this time Did however see a very slight bit of water residue from underneath the unit it is not clear as to where this water has come from. There is a refrigerator next to it as well as a sink on the other side. Unable to determine where that water came from at this time. insured the door was level to shut properly. No further issues seen as this time. Job complete call the office about billing on this unit to find out that we are going to send the bill over to them to have paid. Did not collect any money at this time"

Found lower half of agitator stripped nto part customer approved est Bal due 110.24 total.; ordrng 1 Wp3951632 (Agitator)

Found unit with rubber gromet for evap fan out of place reinstalled tested checked ok

"Got to the unit to find the basket, quite wobbly and bouncing off the sides. Installed suspension tested again to find same result. With this unit having an agitator it is easier to remove the most. Due to this pulled the agitator and change the hub. This had no effect on the out of balance issue. Will have to order gearcase and return to repair.; ordrng 1 W11454734 (Gearcase), dspstn on spec-tagged invntry: 1 W11130362 SUSP , used 1 W10528947 (Hub) from stock"

Replaced sump assy checked operation ok job complete

"Installed ice maker and advised customer to monitor ice production but customer showed me the ice cream in the freezer is kinda soft so will order control box from service pointer; ordrng 1 W11546690 (control box), dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER"

Checked unit fan running strong mullion warm but not hot. Coil was completely clogged. Cleaned coil. ; dspstn on spec-tagged invntry: 1 4200740 COND FAN MOTOR

Customer canceled

"Tech found unit with bad damper motor not allowing air to enter the fresh food section and cool. Nto part below; ordrng 1 W11645127 (Air diffuser), dspstn on spec-tagged invntry: 1 W11547180 START-DEV"

Tech checked unit and found drain hose banging against back panel of unit . Secured drain hose to prevent banging sound . Tested unit all checks good; dspstn on spec-tagged invntry: 1 W11396716 SUSPENSION

Inspected unit and determine the motor evap in the freezer is very loud . will order a new part; ordrng 1 W11661931 (Motor evap)

"Tech found unit with shorted compressor causing to not distribute Freon through unit . Need to order part below to fix . ; ordrng 1 W10507884 (Compressor) and 1 AxSStraining+SStech, dspstn on spec-tagged invntry: 1 876764 PROCESS VALVE and 1 W11504433 COUPLER"

"Washer not working properly customer said,I went thru and checked out everything,pd $125 by ck #2190"

"Found inlet valve assy leaking and faulty diffuser need to return tomorrow at 7:30 AM; ordrng 1 WPW10238100 (Intlet valve) and 1 W11164593 (Diffuser), dspstn on spec-tagged invntry: 1 EDR1RXD1 EYEDROP ICE & WATER FILTE 1 W11164593 DIFFUSER , and 1 WPW10238100 INLET VALVE"

"Found bad drum glides causing drum to sag in the front and scrape front panel. Ordering all glides and front bearing. Needs authorization from Mrs Busch (homeowner) before part order.; rqstng P&A on 2 WE1M504 (Drum Bearing White)s and 2 WE1M1067 (Drum Bearing Green)s and 1 WE3M26 (Upper Drum Bearing), states that autho needed"

Called tech support ran the 8 min test on both drawers; ordrng 1 524136t (Wash fault controller)

"Installed new pump and motor assembly confirm the unit working properly ; dspstn on spec-tagged invntry: 1 W11087226 CONTROL ELEC 1 W11175771 WATER VALVE , and 1 W11025157 PUMP&MOTOR"

"After pulling unit, found evidence of leak in tub, hooked unit up outside of cabinet and ran it and found leak at right rear base. Called techline and was given case number 4103486753. Advised customer to call Bosch customer care and give them the case number."

Found issues corresponding to two service bulletins. Ordering parts.; ordrng 1 11036056 (Ice maker) and 1 12033817 (Control board)

Replaced evap fan motor in freezer job complete

Got to the unit to find error code for locked rotor. Also found error code for stuck button. Found that the controls during normal operation would not work. Only power button working. Due to this would recommend user interface replacement as well as motor components. Also found that the gearcase was leaking oil. Due to these issues mounting up this unit was deemed not cost-effective for repair by the customer. Customer is going to be looking for a new unit. Collected for service call today.

"Tech found unit with evap fan not running, tech cycled power for about a minute and restarted unit . Fan is on and working properly. Also adjusted thermistor on inlet evap tube with clip and zip tie . Tested and checks good . Advised cust to update office in 24 hours with readings of thermostat in fridge.; dspstn on spec-tagged invntry: 1 W11546684 CLIP"

"Customer complaint unit wont work. Found unit has F2E1 keypad error. Replaced control board, still error cod and light wont work. Need to order more parts; ordrng 1 W11549257 (UI) and 1 W11416373 (Control)"

"Recall - found door not sealing properly, adjusted springs and leveling and ran through an express wash. No leaks found and all checks OK."

Replaced door springs job complete

Charged unit needs to be inspected tomorrow for leaks.; saved tckt

"Found the units center wash arm pulled free of the water manifold and the water manifold partially unsecured from the upper wash rack preventing proper engagement between the water manifold and the rear water tower. Found no physical damage to the wash arm, water manifold, rear water tower and/or upper wash rack. Assembly reinstalled and secured to correct. Found reported intermittent dispenser issues due to detergent pods improperly placed within the dispenser. Customer instructed on Use & Care to prevent continuing dispensing issues. All unit tests and operations check good at time of service. Customer to advise."

Installed new clips

Removed and replaced leds all ops test ok.; dspstn on spec-tagged invntry: 1 W11632139 MODULE KIT

"high voltage capacitor is bad and fuse , E99H3T; ordrng 1 WP59001168 (capacitor-) and 1 WP8183507 (fuse) and 1 S&H (shipping)"

Installed new fill valve and installed power cord securely to junction box tested unit and unit passed; dspstn on spec-tagged invntry: 1 W11434044 VALVE-INLET

"Icemaker works,temps below 0,I cycled and filled icemaker,tested ok,working as designed ; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER"

Tech checked unit and couldnt find any problems at this time . Left unit running for cust and advised to call back if cycle doesnt complete . $Cust paid 125.00 CK Auth# 9PK9JW. Ran unit all checks good at present time ; dspstn on spec-tagged invntry: 1 WPW10348269 DRAIN PUMP

"New switch came in defective will order new as needed ; ordrng 1 WP3149404 (Switch RPW), dspstn on spec-tagged invntry: 1 WP3149404 SWITCH"

"Inspect the unit and determined, I am getting 120 VAC to the main control board but board is faulty. Not sending power out. Unit is dead. Need new board. ; ordrng 1 11031054 (Ui control) and 1 12028528 (Main control)"

Found and replaced faulty LED module

Inspected unit and determine the water valve is leaking inside tub at all times. Solenoid is faulty. Need new water valve. Gave customer an estimate and he approved it. Installed new water valve. Tested operation of the valve and it is working properly. Job complete. Customer paid for job in full $261.60 with credit card.

replaced bad main control and checks ok

"oil under evap. plate , gave Est and NO FIX , 11 year old unit"

Unit drained and filled corectly. Informed cust on usage job complete

"replaced compressor and checks ok; dspstn on spec-tagged invntry: 1 876764 PROCESS VALVE 1 W11504415 COUPLER , 1 W11504431 COUPLER , and 1 W11504433 COUPLER"

"New drive motor, run capacitor and lower wire harness installed. Unit initiated diagnostic auto test finding the unit faulting out under F9-E1 (Long Drain Fault). After speaking with the customer found displayed fault to have been the original fault reported. Customer does not recall any other faults displayed. Unable to obtain prior service information and testing results from the original servicer. Confirmed the units pressure dome, pressure hose and the controls pressure sensor receiver port all clear of debris and/or obstructions. 120VAC supplied, properly polarized and grounded. Additional diagnostic and normal cycle operation testing conducted without change. Unit continues to fault out under F9-E1 within 10sec - <1min of initiating cycle. Pre-diagnosed failure appears to have been a miss based on an active service pointer attached with this units model. Primary failure appears to be due to an out of range pressure sensor within the units electronic control. Installation of a new lid latch assembly also advised due two functional issues found through testing. Request rush on repair. ; ordrng 1 W11513246 (Control) and 1 W11513248 (Lid lock asm), dspstn on spec-tagged invntry: 1 W11395618 CAPACITOR"

"Dispenser assy leaking ; ordrng 1 W11400157 (Complete dispenser assy), dspstn on spec-tagged invntry: 1 W11165546 VALVE"

Found temps fluctuating from -1 to about 10 degrees which is in normal swing. I did notice the control has been updated to a different revision so we will be ordering that. Also requesting data loggers to be installed so we can accurately see if we have a temp issue or if the thermometer in the unit may be off. ; ordrng 1 W11572216 (Control) and 1 Datalogger (Data logger)

"Too much suds , advised ms to switch to finish detergent. Advised customer to put drops of vegetable oil whenever it suds up."

"Going to order a basket and return with suspension rods as last week on techline this seems to be the soluction when the basket is spinning in a wobble and off centered... so will replace both parts for return visit... also recalibrated unit; ordrng 1 W11178227 (basket), dspstn on spec-tagged invntry: 1 W11400156 SUSPENSION"

Checked unit ops found unit stuck in a cycle canceled cycle and ran unit in calibration unit completed calibration cycle ran unit in a quick wash cycle and everything checks good at this time. transaction ID 499245

I removed both the left and right door hinges and also inner door panel. I ran the unit and checked for leaks and the unit Now checks OK. Job complete.