Installed new control and confirm unit working properly; dspstn on spec-tagged invntry: 1 W11552018 CNTRL-ELEC

"Replaced ice maker, tested ice maker, all ops test good job complete.; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER"

"Lower right hand corner of your casket clips were not holding in place. New door, gasket, clips or damaged. Re-ordering door gaskets.; ordrng 2 W11542153 (Door gaskets)s"

Tech was assigned as a helper;

"Completed entire job and when calibrating unit found new gear case was defective. Need to part warranty gearcase, basket, and drive hub. ; ordrng 1 W10752719 (Basket (RPW)) and 1 W11454734 (Gearcase (RPW)) and 1 W10528947 (Hub (RPW)) and 1 W10721967 (Cam), dspstn on spec-tagged invntry: 1 W11130362 SUSP and 1 W10528947 HUB"

"Found out of spec, temp sensor. I removed and replaced it. I then calibrated the unit to the customer satisfaction and the unit Now checks OK. Job complete. ; dspstn on spec-tagged invntry: 1 WPW10181986 SENSOR"

Cleared debris from sump assy; dspstn on spec-tagged invntry: 1 WPW10465252 PUMP-WATER

Lubricated coupler assy unit working properly and dispensing ice; dspstn on spec-tagged invntry: 1 W11396033 SWITCH

Installed new clutch and found slider broken replace slider and confirmed unit working properly; dspstn on spec-tagged invntry: 1 W10754448 CLUTCH

"Icemaker was stubborn to run diagnostic test and was loud, changed it and customer to advise if issue comes back. Leaving ticket open for a few days to make sure it makes ice. Didnt test temperature as I had freezer open too long when I arrived. ; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER and 1 W11645245 WATER VALVE"

"Found broken armature on shifter, this unit uses a different actuator than the residential models. Ordering part.; ordrng 1 W11212745 (Actuator), dspstn on spec-tagged invntry: 1 W10528947 HUB and 1 W10645657 SUSPENSION"

"Found wobbly basket and worn shaft on gearcase. Ordering parts.; rqstng P&A on 1 W11454734 (Gearcase) and 1 W10721967 (Splutch) and 1 W10752283 (Washplate) and 1 W10752719 (Basket), dspstn on spec-tagged invntry: 1 W11130362 SUSP"

"Found control malfunction, part is more expensive than customer wants to spend and is choosing to get a new machine.; dspstn on spec-tagged invntry: 1 W11038689 VALVE"

"Found intermittent control and latch issues. Ordering parts. ; ordrng 1 W11307244 (Lid latch), dspstn on spec-tagged invntry: 1 W11038689 VALVE"

Rails are freed up now but have taken in a lot of moisture. Rails are riveted in and changing them is not going to work as they will never sit right again. Ordering grease to lubricate tracks to see how that works.; ordrng 1 Grease (Grease)

"Installed surface element. Reordering small burner (w11171119) as the part came in defective. Bringing infinite switch back in case its needed. ; ordrng 1 w11171119 (Small burner (RPD)), dspstn on spec-tagged invntry: 1 W11517959 ELEMENT-SURF and 1 WPW10434452 SWITCH-INF"

Replaced refrigerator side door gasket. Job complete

"Tech found unit with faulty ice maker . Tech replaced ice maker and cycled all tests good. Tested and checked ok . ; dspstn on spec-tagged invntry: 1 WPW10179146 VALVE-INLT , used 1 4317943 (Ice maker) from stock"

Install new freezer door and nameplate. Tested door and it is not working properly job complete.

Found burner out of position due to faulty assy reinstalled tested checked ok ; dspstn on spec-tagged invntry: 1 W11047722 ELMNT-SURF and 1 WP3149400 SWITCH-INF

Unit was stuck on the wash cycle. No error codes. I ran a factory calibration cycle and auto diagnostic cycle and it cleared the CPU.All functions now checks ok.Job complete

Found u it with loose connection reinstalled tested checked ok ; dspstn on spec-tagged invntry: 1 W11175771 WATER VALVE

Defrosted all of the coils and put in new harness and confirmed everything hooked up properly and inserted data loggers into freezer and fridge for future data and explained to customers to monitor unit and look for low lemps and frosting on back panel to call us back right away; saved tckt

"New HMI panel installed restoring partial function. Unit unable to energize the drive motor circuit. New machine motor control installed. Unit ran through diagnostic cycle test initially without fault i.e. lid latch unlocked, water valves energized, tub filled to minimum water level. However, when appearing to energizing the drive motor circuit a blow out at the machine motor control had occurred at which time all unit functions dropped out. Homes circuit breaker did not trip on unit failure, 120VAC still standing. This units control circuit board housing is filled with resin mostly concealing failure of the original control, failure clearly evident on the new control. Found no physical damages and/or shorts to ground through initial testing. As testing can no longer be conducted under load, unable to positively isolate and/or confirm cause and extent of component damage(s). Ordering listed components related to failure. ; ordrng 1 W11478524 (Panel-ui) and 1 W11543994 (Control) and 1 W11026785 (Drive motor) and 1 Wireharness (W11590868) and 1 W11395618 (Capacitor) and 1 W1164635 (Line filter) and 1 W11481722 (Actuator) and 1 W11399437 (Pump) and 1 W11394572 (Latch), states that autho needed"

"Cx complaint: surface lamp not working. Unplugged the unit, found an empty light socket. Installed light bulb. Plugged it in and tested, failed. Ordering a main control, as the boards are known to short if a cx attempts to change a bulb with the unit plugged in. Also ordering Alamo housing in case the new board doesnt solve the issue; ordrng 1 Partresearch (Main control) and 1 WPW10210878 (1 lamp housing), dspstn on spec-tagged invntry: 2 8206232A BULB"

Found drain pump screws slightly worked out of tub causing small leak. Tightened screws and verified good seal. All check OK.

Install check valve on refrigerator because of dispenser trip after using the water feature test a good afterwards; dspstn on spec-tagged invntry: 1 8201815 1/4' CHECK VALVE CONNECTO and 1 W11645245 WATER VALVE

Found e5 icemaker error on test 56. According to technical documentation its a code for a bad icemaker. Unit also has a bent center ladder that holds the shelves in the fresh food section. Ordering parts.; ordrng 1 WPW10248516 (Center ladder) and 1 W11658802 (Ice maker)

Installed parts unit working; dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR

Got to the unit to find error code for unit not receiving proper water. The 11 error code. Also Saul error code for door lock issue. Due to this ordering the parts that should pertain to the repair. Customer would like to have me back.; ordrng 4 134371300 (Gasket)s and 1 5304528029 (Valve) and 1 5304505436 (Pressure switch) and 1 5304514774 (Door lock) and 1 Sendmebackplease

"Customer complaint unit making noise. Ran unit in diagnostics, checked all fans, checked the compressor, checked ice maker, and checked ice dispenser. All tests ran good, could not recreate the noise. Having customer record noise from certain locations and having him take multiple videos. Customer will advise.; O-emld tckt"

Found bad evap fan motor replaced fan motor checked operation ok; dspstn on spec-tagged invntry: 1 WPW10594330 CONTROL

Tech attached vent hose and used metal tape to secure it to dryer . Tech tested and checked unit all checks ok. Cust paid $187.25 CC Auth# R9JRUX

"Checked unit ops found Unit acting very erratic and will not start a cycle replaced cntrl-elec calibrated unit tested unit in a quick wash unit completed cycle everything checks good at this time; dspstn on spec-tagged invntry: 1 W10837741 STRIKE 1 W11307244 LATCH , and 1 W11428524 CAPACITOR"

Checked unit ops found unit not doing anything at all unit needs a new main control and wash pump motor advised maintenance man about issues and they are going to replace unit with a new dishwasher

Installed tested checked ok

"Found oil leak reported to be detergent and/or Rinse-aid leaking from the units compromised detergent dispenser assembly reservoir. Noise issue reported sounds that of the rotor operating with low to no water. Physical inspection has found no damage to the rotor, motor, base plate, etc. Unit ran through diagnostic and cycle operation testing without fault, water leaks, abnormal sounds and/or control issues. No less than a new detergent dispenser assembly would be needed however, the detergent dispenser assembly as well as multiple other unit components have been discontinued and are NLA. Unable to conduct repair due to part status. Customer has been advised. Customer will be replacing the unit with a new Fisher & Paykel dual dish drawer through Fergusons Kitchen & Bath of Melbourne. Customer to advise. Customer has paid service charge $125.00: Amex, Transaction ID: 482991."

Installed new icemaker and cycled unit. Confirm unit working properly ; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER

"Found faulted lid latch. I removed and replaced it with one from truck stock and the unit now checks ok. Job complete ; dspstn on spec-tagged invntry: 1 W10721967 CAM 1 W10913953 ACTUATOR , and 1 W11395618 CAPACITOR , used 1 W11307244 (Lid latch) from stock"

Tech was assigned as a helper;

Part needed for repair is NLA. Sent cust part number they are going to try to get it themselves ; ordrng 1 Custlookingforpart

Installed new control. Ran calibration. No fault codes. Unit operates as designed.; dspstn on spec-tagged invntry: 1 W11419051 MAIN CONTROL

I patched the damaged area to the customer satisfaction with the repair kit. Job complete.; dspstn on spec-tagged invntry: 1 8201700 REPAIR KIT

"Need to re-order parts for this range found burnt up harness terminal block, and cord will bring control along just in case because it was a power failure or power surge. A cord to the customer, new total is. $ 439.46less $125 pd with bal due $314.46 order part (extra additional charge for control if needed); ordrng 1 W11188445 (Main harness) and 1 Shp (Shp) and 1 4-prongrangecord (4-pronge range cord)"

"Installed housing, all checks okay.; dspstn on spec-tagged invntry: 1 EDR1RXD1 EYEDROP ICE & WATER FILTE 1 W11396033 SWITCH , and 1 W11645245 WATER VALVE"

Going to order control as what is happening is not doing it all the time... seems control is not acting as it should... will return with damper door and will need extra time as back panel needs to come off and all the shelves; ordrng 1 W11224256 (control)

"Was not sent out with evaporator motor. Re-ordering part. One,103-2800.; ordrng 1 W11032800 (Evaporator fan assembly), dspstn on spec-tagged invntry: 1 W11032800 MOTOR-EVAP and 1 W11089931 PANEL-UI"

"Got to the unit to find that it was indeed not dispensing water, nor making any noise when demanded from the dispenser. Got to the back of the unit to find the valve was faulty. Replaced inlet water valve and tested. Unit is now receiving water at the dispenser. Found out that controls on the front of the dispenser are working properly. These particular controls demand that buttons are not pushed quickly consecutively. They must have a second or two between pushes to respond properly. This is known due to diagnostics. We have to wait for buttons as well. That is just the way that it is designed.; dspstn on spec-tagged invntry: 1 W11396033 SWITCH 1 W11518204 CNTRL-ELEC , and 1 WPW10179146 VALVE-INLT"

Ordered parts not yet received. Service to be reset. Customer advised. ; saved tckt

"Found unit with completely frosted up evaporator. Both thermistors check in range. As well as the fuses. Installed new user interface after calling Tech Support, and speaking with Brandon, we confirmed the logic wasnt working to tell it to defrost in the bottom freezer, customer paid. $373.22 by credit card."

Installed thermostat fuse. Tested all checks good. Pd bal due in full $172.27 by ck#798

Tech found unit with broken inner door which caused the door to fall and not close correctly. Advised cust price of repair and cust stated they will wait on repair. Cust paid svc $125.00 CC Auth# 93T9WE

Found unit in need of rollers will reset to have proper snap ring pliers needed for removal of rollers ; dspstn on spec-tagged invntry: 2 12001541 SUPPORT and 1 WP33002535 V-BELT TU

No power from the wall. Advised customer to call electrician.

"Found door switch intermittently sending power to user interface, changed switch and all checks okay. ; dspstn on spec-tagged invntry: 1 W11396033 SWITCH"

"Vacuumed down and went to charge but my cans are empty of r600a, need to return to redo; O-emld tckt"

Got to the unit to find that the door will not hold itself up at all. With this being shown would want to have both hinges in hand for return visit. With further testing found that the pump motor is making a lot of noises. Unit is definitely not quiet like they are supposed to be. Ordering parts to fix this unit. Customer is wondering if we would be able to come back to fix the door if the wash pump motor takes excessive time to receive. Did not give a definite answer on this since thats not typically what we do wasnt sure if that was available to do.; ordrng 1 W11573703 (Lft door hinge) and 1 W11573702 (Rt door hinge) and 1 W11416362 (Pump)

Installed new dryer kit and removed coins out of inner fin and cleaned lint out the trap infront of the blower wheel and tested unit to work as it should..; dspstn on spec-tagged invntry: 1 4392067RC REPAIR-DYR

SR7736337496 whirlpool will be in contact unit is under review ... pictures were sent to techline; saved tckt

Installed new control and icemaker ; dspstn on spec-tagged invntry: 1 W11546690 CONTRL-BOX

"Did not receive correct ice maker so will order for return trip... did find freezer and fridge on max cold settings so adjusted that as ice clumped up in ice bin so removed all ice and rinse out ice out of ice maker and reset the cycle to see how ice is made til we return; ordrng 1 W11284458 (icemaker), dspstn on spec-tagged invntry: 1 WPW10179146 VALVE-INLT and 1 WPW10300022 ICE MAKER"

"Found water valve u plugged, plugged in valve all opsmok ; dspstn on spec-tagged invntry: 1 W11434044 VALVE-INLET"

SEAL system problem! Inspect the unit and determine the compressor is getting 120 V AC but will not turn on. Need the compressor to be replaced. Will order parts. ; ordrng 1 W11370574 (Compressor) and 1 W11109499 (Drier filter) and 1 W11506635 (Process valve) and 1 R600achargingbag (R600a charging bag)

Customer complaint unit not cooling. Found ice buildup on the upper half of the evaporator. Reordering parts and sealed system tech to diagnose for leak; ordrng 1 W11256565 (Evap) and 1 876764 (Process valve) and 1 WPW10143759 (Dryer) and 1 Sealedsystemtech (Sealed system tech)

Ran a diagnostic test and old components checked out good. Advise customer. They need to use cycles with more water for big loads. They understood job complete.

"wrong control panel ordered , no s.s. trim; ordrng 1 W11236900 (console)"

Found freezer icemaker rails cracked causing bucket to not slide in and out properly. Ordering both sides to repair. Also I will vacuum out condenser on return per Mrs request. ; ordrng 1 7014649 (LH Rail) and 1 7014661 (RH Rail)

NO FF EVAP MOTOR OPERATION UNIT IS ON SECOND FLOOR REAR UNIT 509. ***********PART IS DISCONTINUED ********* CALLED ABILITIES AND LEFT MESSAGE THAT PART IS NLA

"Door they sent us is the wrong door. Nto again; ordrng 1 LW11026362 (Door), dspstn on spec-tagged invntry: 1 W11162042 HOUSING and 1 8201815 1/4' CHECK VALVE CONNECTO"

Board unit working; dspstn on spec-tagged invntry: 1 W11175771 WATER VALVE

Got to the unit and installed new damper door. Checked the return down below to find it was frosted over. Took a couple moments with my steamer to clear out that debris so the unit would cool properly. Unit now flowing between sections freely where needed. Job complete.; ordrng 1 Shipping

"unit is defrosting fine , freezer door and lower hinge are the problem with unit , freezer door and hinge are no longer available , no wat to fix problem"

"Unit was unplugged when I arrived, I plugged unit in, both fans and compressor came on. Must be left plugged in for us to come back and diagnose.; saved tckt"

"Found freezer with air leak causing excessive frost buildup called whirlpool tech line and received SR number7736338011, they recommend replacement of the main control,; ordrng 1 W11546690 (Control)"

Found unit making harsh grinding sound will order ; ordrng 1 W11454734 (Transmission) and 1 W11497303 (Motor) and 1 W11611297 (Belt) and 1 W11481722 (Actuator) and 1 W11428524 (Capacitor) and 1 W10721967 (Splutch kit)

Installed new motor and found unit wired wrong causing motor to get 240V readjusted wiring and confirm unit working properly; dspstn on spec-tagged invntry: 1 WP694089 WHEEL

"Installed auger, all checks okay."

Installed mounting kit and all checks OK. Transaction ID 483520.

Replaced panel ck oper ok; dspstn on spec-tagged invntry: 1 W11175576 PANL-CNTRL

Replaced part listed ck ok

replaced bridge board and checks ok

Found shocks bad replaced part listed ck ok; dspstn on spec-tagged invntry: 1 W10734521 SLIDER

Tech was assigned as a helper;

Replaced parts listed ck oper ok

Found hinge and thimble is bent and when installer switched the freezer door to open the other way the screw stripped out and the freezer door is sagging and also cabinet on right side and inside have some gaps so need to be filled in on return visit; ordrng 1 LW10636409 (dor-fip) and 1 WP2183805 (bracket) and 1 WP488921 (screw) and 1 WP2183003 (thimble) and 1 WP8281206 (screw) and 1 cyloconeadhesive

Checked unit ops ran unit in a quick wash and found unit making winding noise in spin cycle due to drive motor getting worn out and causing clothes to not spin out all water fully advised customer about issue and motor cannot be replaced due to motor is NLA customer is going to buy a new unit

"Checked unit ops found unit to have a bad water valve and F1E1 error code for faulty control board advised customer about issues and customer does not want to repair unit do to price of repair versus buy a new washer; dspstn on spec-tagged invntry: 1 W10780045 SUSPENSION 1 W10919003 PUMP , and 1 W11481722 ACTUATOR"

"Recall - washer noisey when spinning due to bearing being bad customer not going to repair, belt its good for now, will be noisy; ordrng 1 131545101 (Trunion) and 1 3204405 (Outer bearing) and 1 137107000 (Plate trunion) and 1 5303279394 (Seal kit) and 2 137539500 (Bolts trunion plate)s and 5 137546400 (Trunion tub bolts)s and 1 Shp (Shp)"

replaced control and display and checks ok

"Customer complaint unit has frost on food from moisture leaking in. Checked gaskets all checked good. Checked ice door for air leaking in, ice door checked good. Found rust on both doors and found voids in doors causing air to leak in the freezer and causing the doors to create rust spots.; ordrng 1 LW10912110 (Door) and 1 LW10913113 (Door freezer)"

"I Removed and replaced the water valve and control. When I went to remove the Rotor screw I found it stripped out. I tried to remove it but the Lock Tite thread lock on it has it held in place tight. As a result the rotor screw only stripped out more and would not come out. This will require a new gear case and motor assemblies.; ordrng 1 W10915701 (rotor) and 1 W10915700 (stator), dspstn on spec-tagged invntry: 1 W11165546 VALVE 1 W11419171 CONTROL , and 1 W10734521 SLIDER"

Found unit with loose wire to broil reconnect tested checked ok

Outer burner valves are seized in the off position and one is really loose needs new manifold assy; ordrng 1 W11302156 (Manifold)

Installed new lid switch assy and instructed customer about the drain hose; dspstn on spec-tagged invntry: 1 W11394572 LATCH

"Found open thermal cut-off. Installed new one and tested dryer, all checks okay.; dspstn on spec-tagged invntry: 1 279973 CUTOFF-TML"

"Got to the unit to find error code for shifter fault. Error code for faulty. Main control. With testing found that the shifter is constantly shifting back-and-forth not really finding a home position. replace shifter to test, found shifter to be just moving back-and-forth that is all due to this unit. Only giving a first of power to the drive motor. Tried replacing capacitor to see if this helps or changed. Nothing changed. With the information provided by error codes and what I am seeing through testing believe this unit to need a new computer and or a new motor. Ordering these parts to ensure fix on return. Orlando says that he is probably going to move another unit in for this tenant so they can get back to laundry. We may have to find this unit on property with Orlandos help.; rqstng P&A on 1 W11629601 (Control) and 1 W10890624 (Motor)"

Missing the screws that were supposed to be ordered. They were what we really needed the most. Cant replace others without it; ordrng 8 Need (Screws for burner valves)s

"User interface, which is part of the outer door panel has shorted out against the door, causing the unit to malfunction. Unit needs new outer door as a result. User interface is not replaceable by itself without the door. Also several of the screws on the inner door are stripped and need to be replaced. Ordering parts. ; ordrng 1 W11461688 (Outer door panel) and 6 WPW10348409 (screw)s and 4 WPW10348408 (Screw)s, dspstn on spec-tagged invntry: 1 W11412300 DISPENSER and 1 w11537778 DW HEATER KIT"

Unit has a erratic defrost issue; ordrng 1 2415094402 (Evap motor) and 1 5304499075 (Main board) and 1 242044113 (Heater) and 1 5303918214 (Defrost thermo)

Found ff evap drain clogged cleared drain ck ok