Inspected unit and determine the defrost drainage Ptrap was clogged wi5 debri therefore froze the tunnel and wouldnt allow to go down to the drain pan. Flushed out the Ptrap and cleared out the drainage. It is now draining the water to the drain pan. Tested properly. Job complete. Customer paid for job in full $176.55 with check.

Installed valve and confirmed no leaks and also leveled unit for customer as the back leg was not set properly; dspstn on spec-tagged invntry: 1 W11513255 VALVE

"Customer was advised by someone in our office that everything would be paid for today including service call and labor. After some discussion with the office and the customer, customer decided not to pursue repair today and instead pursue extended warranty through Whirlpool. No work done today. Job complete. ; dspstn on spec-tagged invntry: 1 W10873791 ICEMAKER and 1 WPW10179146 VALVE-INLT"

"freezer closes fine no problem found and it's working fine , breaker is not a GFCI , Jesse to advise on unit"

"Found multiple F7E6 motor faults, tested and found CCW motor winding is open. Also splutch is making noise. Recommend replacing drive motor and splutch. Needs authorization before part order. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), rqstng P&A on 1 W11222082 (Drive Motor) and 1 W10721967 (Cam), states that autho needed"

Replaced touch pad assembly due to shorted key. Tested new panel and verified all checks OK.

"Reseated existing gasket, customer to advise."

"Found the units tank filled with water and unable to drain as reported. E:25 (Drain Fault) displayed within < 30sec of energizing the drain pump asm. Found and cleared debris from within the sump and drain pump housing which had been blocking the drain pump impeller from rotating resulting in failure. Following removal of obstructions, all unit operations have resumed normal function without fault and/or water leaks. All unit operations check good at time of service. Customer to advise. Cust has pad in full $187.25, Check No. 16580, Transaction ID: 481579."

"Suspension was needed so I changed that. Oil leaking from gearcase. Spin speed, extra rinse, and presoak buttons not functioning. Ordering parts; rqstng P&A on 1 W11089548 (User interface) and 1 W11393685 (Gearcase) and 1 W10752283 (Washplate), ordrng 1 W10734521 (Slider), states that autho needed"

Got back to the unit installed one part of the time and tested. Last part tested being the motor found that the motor was hot to the touch after doing all other testing. With that information in hand definitely know that its the motor is bad. Tested the unit to find that all parts are now working job complete; dspstn on spec-tagged invntry: 1 W11212745 ACTUATOR and 1 WPW10276397 WATER PUMP

"Tech found unit with loose connection to wash pump which caused unit not to wash correctly . Tech removed unit from hole and secured connection, reinstalled unit all checks ok . ; dspstn on spec-tagged invntry: 1 W11025157 PUMP&MOTOR 1 W11175771 WATER VALVE , and 1 WPW10671905 DISPENSER"

Tech found unit with faulty board . Tech replaced board with new. Tested unit all checks ok

Installed and checked ok

Checked unit ops found unit not heating up due to a bad heating element replaced heating element and everything checks good at this time. Customer paid both tickets with one check.; used 1 279838 (Element) from stock

"Found ice door not closing properly icing up nto part; ordrng 1 W11423782 (Disp assy), dspstn on spec-tagged invntry: 1 EDR1RXD1 EYEDROP ICE & WATER FILTE 1 W11162042 HOUSING , and 1 W11546935 ICEMAKER"

Install the new UI/main control. Tested operation of the unit and it is now working properly. job complete. customer paid remaining balance $245.63 with credit card.; dspstn on spec-tagged invntry: 1 WPW10503278 CNTRL-ELEC

"Installed new filter housing and tested good afterwards,pd in full $211.71 by cc; ordrng 1 W11172791 (Filter housing), dspstn on spec-tagged invntry: 1 W11162041 HOUSING"

Removed debri from drain impeller. Job complete

"Tech found unit with freon leak in fresh food evaporator, unit has low charge problem . Need sealed system fix. Order parts below to fix . ; ordrng 1 W11492867 (Fresh food evap) and 1 WPW10143759 (Drier) and 1 Processstub(NOTTprocessstub) and 1 Ax+GilforSStraining and 1 R134atankw/scale"

Found unit has bad optics and coating coming off mold gave estimate for repair customer to shop for new unit; dspstn on spec-tagged invntry: 1 WPW10309866 SOLENOID

"Found unit with 3 error codes for out of balance , over suds and failed lid switch was able to reset tested unit failed to go into wash due to faulty in control cust will buy new unit ; ordrng 1 W1116590 (Cntrl)"

Found comp not starting nto part rush ; ordrng 1 W11455472 (Comp) and 1 R600 (Bag with scale)

Removed and replaced the part listed all ops test ok.; dspstn on spec-tagged invntry: 1 W11602886 MODULE

Found bad drain pump and oil leaking from gearcase part discon customer to replace unit.

"Found unit with failed t-stat will order as needed ; ordrng 1 W11224856 (Cavity t-stat), dspstn on spec-tagged invntry: 1 W11552018 CNTRL-ELEC and 1 W10138793 FUSE"

Found unit with failed ice maker assy will nto new assy to fix issue ; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER and 1 W11645245 WATER VALVE

"gas leak caught gas valve on fire and burnt up the wiring harness , need to replace gas valve and wiring harness; ordrng 1 WP3401850 (harns-wire) and 1 279923 (valve,gas RPW) and 1 2manjob (2 man job Jay and Ben only)"

"F0-E5 (Off Balance Load) recorded in unit history, cleared prior to testing. Customer has paid in full $340.11, Check No. 3225, Transaction ID: 481951; dspstn on spec-tagged invntry: 1 W11130359 SUSPENION"

Installed new board cust needs electrician to take care of outlet

"Got to the unit to find that the doors were open and unplugged. Customer says that the unit would turn on and shut off. Was able to replicate that same exact thing sounded funny. Coming from the start run device. Replaced with part from van stock. Tested to find that the unit is now working. Collected for service part and labor. Job complete.; dspstn on spec-tagged invntry: 1 WPW10350564 CAP , used 1 WPW10197428 (Start/run relay) from stock"

Cx complaint: long drain times.Found loose wire connection to the drain pump causing intermittent pump failure. Secured the connection. Unit operates as designed.

Installed new pump and motor and confirmed unit working properly. Found old motor seized.; dspstn on spec-tagged invntry: 1 W11175771 WATER VALVE and 1 WPW10671905 DISPENSER

Replaced heat exchange and evaporator on refrigerator side

Installed new icemaker

Unable to deduce why the microwave blacked out all ops functioning at this time advised Mr. to call back if problem occurs

"Found cardboard air guide under condenser vibrating against the compressor pan, used silicone adhesive to secure cardboard in place so it wont vibrate.; used 1 8201711 (Adhesive) from stock"

Found faulted pressure switch. I removed and replaced it with the pre-ID part. All functions check. OK. Job complete. ; dspstn on spec-tagged invntry: 1 WPW10443885 LATCH and 1 WPW10448876 SWITCH-WL

"Installed blower and motor, all checks okay.; dspstn on spec-tagged invntry: 1 W11549461 MOTOR-DRVE"

Checked unit ops found unit not doing anything replaced capacitor tested unit in a quick wash cycle unit completed cycle with no issues unit is working as designed now everything checks good; dspstn on spec-tagged invntry: 1 W11395618 CAPACITOR

"SR# 7736326400 - Found bake igniter sparking but broil igniter does not. Spoke with WPL TL and was advised to return with new modules and igniter. Unit will have to be pulled out, ordering 2 men with extra time. ; ordrng 1 W11319687 (Spark Module) and 1 WPW10511278 (DSI) and 1 W11355920 (Broil Igniter) and 1 AirSled (Air Sled)"

"Per the customer, intermittently when attempting to start cycle the units Spin & Lid Lock indicators will begin flashing with continuous tone, lid will remain locked in the closed position. Once the fault condition has occurred it cannot be canceled at the UI panel. Power to the unit must be cycled, sometimes multiple times before resuming normal UI function. Unit initiated, exited and repeated multiple wash cycles of varying wash cycle options. Unable to duplicate intermittent failure unless fault condition had been purposefully and manually reproduced i.e. attempting to start cycle with the lid up or slightly lifting the lid partially disengaging the lid strike from the lid latch assembly during cycle operation. Both manually created fault conditions produced displayed conditions and tones as reported by the customer. Otherwise all unit operations, functions, sounds, etc. fully functional without fault and/or water leaks. Per customer description of failure and results through testing a new lid latch assembly and control is recommended to correct and prevent continuing intermittent failures.; ordrng 1 Lidlockasm (Lid lock asm) and 1 Control (Control) and 1 ***BS (***BS)"

Confirmed water valve was not putting water in as well as it should.... replaced with new one and tested all valves to work properly

"found lid lock to be intermident at times after testing a few cycles.. will order board and latch for return visit; ordrng 1 W11626074 (control) and 1 W11513248 (latch), dspstn on spec-tagged invntry: 1 W11130362 SUSP and 1 W11395618 CAPACITOR"

Tech was assigned as a helper;

"Remaining modifications not completed by the builder finalized. Unit reinstalled ensuring proper drainage to the best of the units capability. Confirmed no water leaks from the units water supply assembly and/or drain line. All unit tests and operations check good at time of service. Customer to advise. Additional install labor of $250.00 (+ Tax), not covered by B/S/H Warranty to be billed to the builder as per discussed."

New ice maker Drop-Shipped direct to customer through Whirlpool Corporation supplied and installed. Unit ran through diagnostic testing. Newly installed ice maker completed harvest cycle test and water fill test without fault and/or water leaks. No icemaker errors reported. All unit operations check good at time of service. Customer to monitor and advise.

"Inspect the unit and determine both the refrigerator, LED light modular, and the freezer, LED modular were faulty. Getting power but will not turn on. Need both parts. Installed new freezer and refrigerator LED light modulars. tested operation of the lights and they are now working properly. job complete; dspstn on spec-tagged invntry: 1 WPW10515058 LIGHT , used 1 WPW10515057 (Led light modular- freezer) from stock"

"Found dishwasher had bad sump pump motor assembly,motor getting 120v but not running,customer not going to repair but buy a new one if he decides to have fixed hell call back; dspstn on spec-tagged invntry: 1 W11085683 PUMP & SUMP"

"Got back to the unit to find that the evaporator in the freezer section was half frozen. Due to this still change the parts ordered. But also would like to see the computer now since it appears like this unit is short cycling on the defrost. Heater is good check that while the cover was off defrosting. Also had to relocate the Pirma gum to the actual capillary joint. This will keep the Freon from making a lot of extra noise during cooling. Ordering part for repair.; ordrng 1 W11558182 (Control), dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR"

Replaced all leds found broke wire in frz can repair called tech line sr#7736328446.; dspstn on spec-tagged invntry: 4 W11632139 MODULE KIT

"Installed parts, all checks okay."

"7736330539, call tech line after unit would not shift into spin ohmed out the harness harness checks good board, not sending power, but he believes that its just the clutch will order needed parts; ordrng 1 W10754448 (Clutch)"

Installed ice maker and confirmed proper fill and bail arm opperating as it should; dspstn on spec-tagged invntry: 1 WPW10300024 ICEMAKER

Found bad connection at terminal block causing power loss. Repaired connection and all checks OK.; dspstn on spec-tagged invntry: 1 WP3196548 FUSE-THRML

Attempted to replace bottom dish rack but all 4 wheels are broken and new dish rack doesnt come with wheels advise customer about issue customers wants to replace wheels nto wheels ; ordrng 4 W10195416V (Wheel)s and 1 S&h (S&h)

Found f.f and frz leds out nto parts.; ordrng 7 W10695459 (Leds)s

Found unit icing up again will order harness and as the bi metal may be stuck open.... will steam unit and double check all connections from recently installed heater and will install data loggers to monitor unit to make customer feel better; ordrng 1 W11449066 (harneswire) and 2 dataloggerss

"As reported, found no illumination, tone, and/or function at the HMI panel. Unit unable to enter into diagnostics. Confirmed 120VAC standing at the main control, properly polarized and grounded. Confirmed proper DCV supplied from the main control to the HMI panel. Wire harness to and all ribbon connectors of the HMI panel properly secured with no damage found. Primary failure due to a field HMI control. Unable to conduct further testing due to component failure. Ordering a new HMI panel to correct failure found. Main control supplied by pre-ID marked and retained for later installation only should the original be found faulty through testing once HMI function is restored. ; ordrng 1 W11478524 (Panel-ui)"

Found bad drain pump has power will not drain no blockage in pump customer to call if wants repaired michaelgetlan@amusementconsultants.com; rqstng P&A on 1 00620774 (Drain pump) and 1 Sh (Sh)

Found unit with leaky water valve. Tech replaced valve with new one. Tested and checked ok ; dspstn on spec-tagged invntry: 1 W11175771 WATER VALVE

"Unit is now throwing an E5 icemaker mold thermistor fault, need to replace icemaker assembly. ; ordrng 1 W11658802 (Icemaker)"

Checked unit ops found unit cooling but not properly checked all switches they checked good. Checked evaporator fan motor checks good unit is not frozen up. Found condensing coil matted with debris cleared debris off advised customer to keep a eye on unit. Customer to advise

After speaking with customer and listening to video i can assume it is the ice maker because i found the ice maker off and the noise has stopped for the customer the last day or so... also found iregular size cubes recently dumped into ice bin....reset ice make and dispenced ice and will order ice maker for return visit as the motor sounds like it is fighting to drop ice; ordrng 1 W11546935 (ice maker)

Cleared defrost drain ck ok paid 160.50 ck # 556

Cold water valve was slightly shut causing long fill error code readjusted valve and confirmed unit ran through a full cycle properly Mrs. will call back if she has any future problems

found all burners are working as they should and both heating elements are working fine... but the whole cook top glass is broke it multipule spots... will need to order; ordrng 1 W10908095 (cooktop)

Found unit with loose bracket tightened tested checked ok

"Refrigerator left side door rusted and pitted around trough for dispenser,installed new door and tested good afterwards"

Ran dishwasher motor seems a bit noisy sounds like motor may be overheating shutting down and then working again when it cools off; ordrng 1 W11416363 (Motor sump assy)

Ran test 56 E5 error code bad thermister replaced icemaker tested unit passed ; dspstn on spec-tagged invntry: 1 W11482025 WATER VALVE and 1 W11482383 WATER VALVE

"When I arrived the customer immediately began telling me that she wants a new unit. I plugged it in and turned it on and it would not fill with water. I removed the water filter and it began to fill. After a few minutes the compressor turned on. After about 25 minutes there wasnt any cooling at all taking place. The compressor and tubing remained cold. There is a sealed system leak. I explained to the customer that the repair would need to be done at our shop. She denied the repair saying that it is highly unlikely that she will ever see her appliance again . I tried to reassure her by letting her know that this is standard for us to do for this type of repair and that in fact, I was sent out today with an appliance dolly specifically for this, in the event that it was needed. She told me several times that she wants her warranty company to replace the unit. I asked her 5 to 6 times if she wanted me to take this to the shop to repair it and she said no. As I was leaving, she made a comment to me that this wasnt a very good visit. I suspect that is because she did not get a new appliance. Unit needs sealed system repair but customer declined. Job complete."

Found unit has control issue nto part; ordrng 1 Control (Board)

"Replaced washer idler pulley, tested in a high speed spin and all checks OK."

"called tech line and they want the freezer defrost thermister changed and fan motor , the EA150 fault code is for a dispenser error , unit does not have a water dispenser , ordering thermister , evap. fan motor and main programmed module , evap. fan motor will not run in testing; ordrng 1 00617203 (defrost thermister) and 1 11023625 (evap. fan motor) and 1 12027090 (control module programmed) and 1 2manjob (2 man job) and 1 JayandBenonly (Jay and Ben only)"

Tech was assigned as a helper;

Found unit has bad drain pump nto part rush please; ordrng 1 W10876600 (Drain pump)

"Part came in damaged will reorder ; ordrng 1 W10554251 (Basket), dspstn on spec-tagged invntry: 1 W10554251 SPIN BASKET"

"Temp in frz 9. Good frost pattern. Freezer temp too high but sealed system looks good. Ordering temperature control parts.; rqstng P&A on 1 W11089931 (User interface) and 1 W11032800 (Fan with thermistors), states that autho needed"

"Installed evaporator, ice maker issues have caused the auger to fail. Ordering part.; rqstng P&A on 1 W10822606 (Dispenser motor), states that autho needed"

Changed freezer light and railing. Both parts covered under parts warranty. Railings operate properly and the ligh checks out okay. Unit is now operating as designed.; dspstn on spec-tagged invntry: 1 WP12466115SP SWITCH

"Per the customer, after completing a routine cleaning cycle the unit had failed to resume normal ice production. Unit had been turned back on over two hours prior to arrival. Found no ice produced, water within the reservoir at ambient temp, only a frost ball into the evaporator with no further cooling throughout the evaporator plate. Initial inspection has found no component failures i.e. compressor, condenser fan motor, circulation pump, etc. all functioning normally. Primary failure due to a leak of the sealed system. Unit picked up for further diagnosis and repair. This unit holds a Manufacture 4th - 5th year Sealed System Part Only Warranty, Labor Not Included. Customer responsible for labor as well any parts needed to repair not relating to the sealed system. Customer authorization needed prior to part order and/or repair. Customer has paid Service Charge $125.00: CC, Transaction ID: 479223. ; ordrng 1 SSService/ShopRepair (SS Service / Shop Repair)"

Unit has a leak in the system ; ordrng 1 W11507067 (Evaporator) and 1 Na000000 (Dye drier)

"Tech found unit with leaky Gearcase and poor suspension rods. Unit would need full rebuild to fix, placed parts in ticket if approved. Cust paid $125.00 CC Auth# U393EY"

Found and replaced faulty control board

"As per prior service, found unit temperatures, operations and sounds all normal upon arrival. Unit again ran through diagnostic testing to include compressor run test, finding a slightly elevated operational sound as a result of vibration of the condenser as originally suspected. Per the customer sound duplicated through compressor run test is a lower volume, but appears to be the same sound. Adjustments made significantly reducing operational sound levels. Customer instructed to monitor and advise."

Tech was assigned as a helper;

replaced module and programmed unit and checks ok

"Filter housing bracket and cover pad. Need to order new bracket installed new cover, but still need the bracket,order parts; ordrng 1 67006325 (Filter housing bracket)"

"Mrs had Subzero filter on hand, replaced filter and reset filter light. Icemaker cycled and filled, all checks OK. Transaction ID 479991."

"Unit is completely dead, there is power going to unit, I tore down the back and the top and checked wires for corrosion, everything looked ok. Possible bad board, bringing unit into shop; saved tckt"

Could not pull unit out of cabinet. Plumbing cord by cabinetry . Prop manager is removing this so we have access to plumbing; ordrng 1 Reschedule (Reschedule)

Installed door all ops ok; O-emld tckt

Water filter housing is clogged. It is not allowing water to pass through and dispense and four make ice. You would need new water filter housing. Unfortunately water filter housing part.WR17X11981 has been discontinued..Job complete

"Full diagnostic testing conducted prior to part installation. Per test result and customer description of intermittent failure, a new HV control and evaporator fan motor with harness assembly installed. Power restored and again full testing conducted through diagnostics finding and/or reporting no component failures. All unit test and operations now check good. Customer to monitor and advise. Original HV control marked and retained for core return. ; dspstn on spec-tagged invntry: 1 W10846539 FAN"

Installed new wash plate and tested. Found unit working properly. Job complete.

Installed new icemaker

installed both parts ordered and ran unit through testing and confirmed proper opperations; dspstn on spec-tagged invntry: 1 W11478526 CONSOLE and 1 W11419171 CONTROL

"Found belt squeak will order dryer repair kit, also replace rollers; ordrng 1 4392067rc (Dyer repair kit)"

Replaced water intake on side of dw. Cust had the part Miele sent them. Checked operation ok job complete

"Got to the unit to find out the LED lights inside both refrigerator and freezer section not working. Along with icemaker level sensor ice room, fan and icemaker. Also not responding. Once got into diagnostics found certain items would respond while others did not. After power cycling, the unit found that certain items that were not working or now working. Due to this, it has helped to decipher which parts to order. The aurora board being the main suspect for unit not cooling and light shutting off. The icemaker fan, not working properly after reset or during testing, has caused precaution and not able to adjust the feet on this unit properly due to the rubber coming off the bottom. Ordering all these parts to fix this unit customer would like for me to return.; ordrng 1 WPW10515763 (Lft foot) and 1 WPW10515762 (Rt foot) and 1 W10830288 (Led board) and 1 W10846539 (Ice room fan) and 1 Pleasesendmebacktothis, dspstn on spec-tagged invntry: 1 WPW10341329 VALVE"