In accordance with Whirlpool service pointer W11642483 Rev C control not properly defrosting evaporator. I removed and replaced the control. Customer to advise. Job complete.; dspstn on spec-tagged invntry: 1 W11546690 CONTRL-BOX

Customer is still in New York. Closed on home last week. Unit is covered under 30 day cosmetic warranty. Mother-in-law will obtain closing papers to verify. Top left-hand corner of stainless control. Panel has a dent in it and needs to be replaced. Ordering parts. ; ordrng 1 W11175576 (Stainless control panel)

Tech was assigned as a helper;

Replaced water valve open coils; dspstn on spec-tagged invntry: 1 285805 VALVE

Replaced thermal resettable cutoff on heater

"Found small amount of ice forming around the sound dampener pad that was installed for noise issue previously. Dampener pad is retaining moisture and temperature causing the ice to form. Unit went into a defrost while I was here so I verified the defrost circuit is good. Repositioned def terminator to prolong defrost to help remove more ice around dampener pad, however I advised the ice around the pad is small enough where it should not create any problems with temperature. Customer is leaving town until October but will monitor when they return and advise. Transaction ID 519992."

"Got to the unit to find out from the customer that they had just received possession of the unit. Gave them some good information on what to look for in any future cleaning if necessary. Ran cleaning cycle with cleaner in it after changing water filter. Had establish that the unit seem to be working properly before these changes were made. Unit was receiving water under normal pressure and had lots of Minerals deposited everywhere in the unit. During cleaning cycle used nylon brush to clean up some of the inside mineral deposits. After approximately 20 to 30 minutes of run time, drained out the cleaner and proceeded to rinse the unit so that the customer would not have to do this. make sure to have the unit fairly clean. Once the unit had filled back, ran an additional cleaning cycle to ensure cleaner was gone after cycle. Unit looking good no further issues seen. Collected for service call parts and labor job complete.; dspstn on spec-tagged invntry: 1 W11179302 ICE MACHINE CLEANER"

"Refrigerator noise vibration sound,I adjusted feet down to help quite unit when running"

"Unit was in cancel drain mode, no lights on. Cancelled it out, lights came on. Ran self test checks good , also calibrated all checks okay. Customer to advise if happens again."

"Dishwasher upper rack adjuster on right side broken,installed new one and tested good afterwards"

"Put into a diagnostic manual test. Tested cold and hot valves they are not opening fully to let water into basket. Need to order. ; ordrng 1 W11210463 (Inlet valve), dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR and 1 W11481722 ACTUATOR"

"Refrigerator icemaker is leaking when filling,customer has turned unit off before I arrived,ran icemaker to test for leaks and couldnt reproduce the issue at this time,possible valve sticking or icemaker failure in any case customer will pay $125 by cc and monitor"

"Dryer door switch bad ,installed new one pd $191.14 by ck#1816; used 1 WP3406105 (Door switch) from stock"

Replaced right front burner tested unit everything checks good at this time; dspstn on spec-tagged invntry: 1 W11047722 ELMNT-SURF

Replaced part listed ck ok

Found vent hose kinked reposs hose ck ok

"Found that dryer is getting to temperature, but not able to cycle the air out enough. Have some air flow but not enough. Recommend a dryer vent cleaner; dspstn on spec-tagged invntry: 1 W11224254 VENT TESTER and 1 WP8318268 THERMOSTAT,INTERNAL"

Replaced housing found fill tube for i/m cracked and chilled water tank leaking nto add parts; ordrng 1 Filltube (I/m) and 1 Water (Tank)

"Cx complaint: burning rubber smell.Took the unit apart. Found a broken motor pulley (WP8066184) and a damaged drive belt (WPW10198086). NTO both parts to install on return.Called tech line, spoke with Leon, case documented in SR # 7736536283.; ordrng 1 WP8066184 (Motor pulley) and 1 WPW10198086 (Drive belt)"

Cx complaint: intermittent draining issues.Changed the drain pump. Tested operations successfully. Unit operates as designed.; dspstn on spec-tagged invntry: 1 W11412663 PUMP

"Installed parts tested checked ok ; dspstn on spec-tagged invntry: 1 W10721967 CAM 1 W11510461 WASH PLATE , and 1 W11513243 BASKET"

Found unit with failed ice maker installed new tested checked ok ; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER and 1 W11645245 WATER VALVE

Found unit with burner out of position reinstalled tested checked ok cust did make comment that the burner had a hard time maintaining a even flame when issue occurred all ops checked ok at this time ; dspstn on spec-tagged invntry: 1 WPW10475149 MODULE-SPK

Tech was assigned as a helper;

"Installed console, all checks okay."

Replaced part listed c ok; dspstn on spec-tagged invntry: 1 4204380 CONTROL BOARD

New ice maker assembly installed. Upon restoring power the newly installed ice maker initiated and completed harvest cycle to include proper water fill without fault and/or water leaks. All unit test and operations check good at a time of service. Customer to advise.

"Cx complaint: Aligned with Service pointer # W11632927 - unit will not run cycle, lid locks, senses, goes straight to done, and buzzes.Verified the complaint.I tipped the unit to inspect the lower components. Found an oily residue on the capacitor. Inspected the splutch and motor, no such oily residue was present. Replaced the capacitor with a new one. Tested operations.Unit operates as designed.; dspstn on spec-tagged invntry: 1 W11395618 CAPACITOR"

"Removed and replaced the broken latch, began a drain and spin. Unit hummed. Indicating a bad motor/capacitor. Ordering both parts to resolve the issue. ; ordrng 1 W10890624 (Motor) and 1 W11428524 (Capacitor), dspstn on spec-tagged invntry: 1 W11307244 LATCH"

Cx complaint: cosmetic damage present indoor handle.Switched out damaged door handle with a new one. Unit checks out okay.

"When I arrived, the unit was unplugged from power with the lid locked. Clothing and water were inside. I plugged it in and immediately unlocked. I then enter the unit into diagnostics and found a long drain error code. I tried to cycle the drain pump manually in diagnostics and it would not. I went to the control and checked resistance for the lid latch, and it was good at 12 ohms. I then checked resistance for the drain pump also at, the control with the wires disconnected and read it wide-open. I went down to the drain pump and disconnected the wires. I checked resistance of the drain pump and it was good at 20 ohms. I reconnected the connection and again checked for resistance at the control end of the drain pump wires and they read wide open. No visible signs or breaks in any of the wires going down to the drain pump on the blue and black wires. Unit needs new wire harness. Although drain pump meter good I will return with it also. I am also ordering control in the event that it was damaged by this issue. Ordering parts. ; ordrng 1 W11399437 (Drain pump) and 1 W11643701 (Lower harness), dspstn on spec-tagged invntry: 1 W11513248 LATCH"

"Customer complaint unit frosting up. Found units Evap motor not on or working. Fan was getting 120. Replaced fan with new part, tested unit, all ops tests good. Job complete.; dspstn on spec-tagged invntry: 1 WP2315539 MOTOR-EVAP"

"Installed new icemaker due to no ice,tested good afterwards"

"Refrigerator water valve leaking,installed new fill valve and tested,no leaks; dspstn on spec-tagged invntry: 1 W11645245 WATER VALVE"

Unit picked up for further diagnosis and shop repair. Customer authorization needed prior to part order and/or repair.; ordrng 1 Shoprepair (Shop repair)

"As reported, found the units upper wash rack tracks separating. New left / right tracks supplied buy pre-ID install to correct. Unit ran through complete auto test in diagnostics without fault and/or water leaks. All unit test and operations check good at time of service. Customer to advise. Customer has paid in full $410.20: Amex, Transaction ID: 516385."

"Found interior illumination failure due to a faulty LED module within the RC ice room housing assembly. New LED module from truck stock installed restoring full interior illumination. All unit test and operations check good at time of service. Customer to advise. Customer has paid in full $301.85 Check No. 9434, Transaction ID: 516160. ; used 1 W10695459 (Module, LED) from stock"

"Found moderate resistance of the FC draw tracks through range of motion allowing the FC door to more easily be left ajar resulting in loss of cooling, air infiltration, frost accumulation and noise issues due to contact between frost accumulation and the FC evaporator fan blade. Rather than acrew additional labor charges to thaw manually, the customer has opted to remove the unit from power for up to eight hours allowing all frost accumulation to thaw. Customer will then clear all remaining moisture, restore power and monitor. Customer to advise. Customer has paid service charge $125.00: CC, Transaction ID: 515982."

"(GB) need to replaced both evaporators oily and leaking. Also need to fix light switch due to plastic cracked. Need extra time. Send AB and GB back; ordrng 1 W11578026 (Evap (REF)) and 1 W11598434 (Evap(FRE)) and 1 W11291142 (Light switch) and 1 R600Freon (R600 Freon), dspstn on spec-tagged invntry: 1 876764 PROCESS VALVE"

Got back to this unit and install parts ordered. Ran calibration. No further issues seen. Job complete.

"Refrigerator in garage unplugged so I plugged in and waited 20mins then found a full frost pattern on Evap coil,I called tech support and spoke with Brandon who walked me thru testing from behind on control points,he is going to document the findings sr#7736514878,wp tech support will forward the no apparent issues with unit operations and email me back,complete for now"

Ran self test and unit functioning properly. Under customer instruction 90 days. From purchase. Need electrician. Ground fault breakers.; dspstn on spec-tagged invntry: 1 W11026785 MOTOR DRIVE and 1 W11395618 CAPACITOR

Found washer off level from feet. Leveled unit and advised customer of proper loading and soap usage. All ops check okay.

Found ice just sitting in ice maker not harvesting and bail arm seems very stff will order new ice maker and customer has paid in full; ordrng 1 W10884390 (icemaker)

Found cover to evap iced up will order new heater with harness for return trip... will need to defrost freezer with steamer; ordrng 1 W11650660 (heater)

"Found a loose wire at the drain pump, reconnected wire tested unit in diagnostics and normal cycles, all ops tests good. Job complete; dspstn on spec-tagged invntry: 1 W10780045 SUSPENSION and 1 W10919003 PUMP"

Freezer evaporator drain is clogged and causing water to spill out onto freezer floor and down into fresh food section. I explained to the customer the issue and he will repair issue himself with some hot water. Job complete.

"Dishwasher has leak around top left side from door seal,need to order part; used 1 W11483553 (Tub seal) from stock"

replaced center upper L.E.D. and all the dim lights lite up EL4F4R

"Inspected that latch mechanism is broken , nto correct repair specific to this dryer kit. ; ordrng 1 279570 (Latch repair kit), dspstn on spec-tagged invntry: 1 W11240283 CATCH 1 W11366436 STRIKE , and 1 W11429589 STRIKE"

"Cx complaint: wont start intermittently.Entered diag, found F2E1 indicating HMI stuck button. Ran the HMI test, all buttons checked out okay. Observed the main control, unplugged all wire harnesses and reattached to confirm all harnesses are plugged in correctly. Tested unit, unit operates as designed.; dspstn on spec-tagged invntry: 1 W10909685 THERMAL FUSE and 1 W11551763 SWITCH-DOR"

"Advised customer generally once a year the filter needs to be changed. He changes it once every 3 months, and when the filter light comes on the Icemaker stops working. Found no service pointer regarding issue. The only thing i can come to conclusion on is he may be getting a bad batch of filters or we could have something going on with the housing. Ordering filter housing.; ordrng 1 Filterhousing (Filter housing)"

"Found that unit was not getting water coming out of the dispenser. Small ice cubes indicating a restricted water flow. Tested valve with meter tested good, actuated when engaged with dispenser paddle. Took filter out and tested still no water. Ordering a filter housing and Advised customer to get a new filter. ; ordrng 1 W11162042 (Filter housing), dspstn on spec-tagged invntry: 1 W11396033 SWITCH"

"Found unit with Washplate sealed onto gearcase via soap accumulation . Will nto new outer tub in addition to 2nd man to assist with job ; ordrng 1 W11219115 (Outer tub), dspstn on spec-tagged invntry: 1 W11550891 AGITATOR"

Found unit with failed ice maker replaced with new tested checked ok ; dspstn on spec-tagged invntry: 1 W11284458 ICEMAKER and 1 WPW10179146 VALVE-INLT

Found unit with failed front right burner due to screw left on top from factory will nto new burner ; ordrng 1 W11047722 (Front right burner)

Found bad rollers and pully removed and replaced parts listed all ops and sounds test normal.; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT

"Cx complaint: long dry timesUpon arrival, unit was running. Immediately opened the door, found no heat. Ohmed the heating element, found it to be no good. NTO new heating element (279838) to install on return.; ordrng 1 279838 (Heating element), dspstn on spec-tagged invntry: 1 W11224254 VENT TESTER"

Found lower oven door removed and placed on top of the unit. I reinstalled the lower oven door. I then tested all functions and the unit now checks ok.Job complete

"replaced motor and checks ok , Mrs. Metzger to advise on dryer"

Cx complaint no ice. Found ice maker is not working or jumping out. Need new ice maker; dspstn on spec-tagged invntry: 1 W11043013 VALVE and 1 WPW10300024 ICEMAKER

"replaced ignitor , gas valve , seal and checks ok; dspstn on spec-tagged invntry: 1 279311 IGNITOR and 1 W11401018 SEAL KIT"

replaced pressure switch assm. and customer to advise on unit

Install new door latch. Tested operation of the unit and it is now locking the door and operating properly. Job complete.; dspstn on spec-tagged invntry: 1 W11565030 LATCH

Installed new oven relay board and temp oven sensor. Tested operation of the oven and it is heating properly. Job complete. Customer paid remaining balance $576.48 with credit card.

Installed parts checked ok ; dspstn on spec-tagged invntry: 1 W11545823 HARNESS and 1 WPW10384183 THERMISTOR

Found unit with loose outlet advised cust to contact electrician

New pump motor assembly and upper spray arm install. Unit ran through complete diagnostic auto test without fault and/or water leaks. All unit test and operations check good at time of service. Customer to advise.

Installed new gearcase. Tested unit after calibration cycle. Could find no further issues at this time job complete.

Tech was assigned as a helper;

Got to the unit to find that the door is making contact with the inner part of the cabinet. Due to this the door is not closing properly. No spacers were seen under door hinge. Ordering this and hinge support to fix this issue. ; ordrng 2 240311303 (Nylon washers)s and 1 240314002 (Hinge support)

"Got to the unit to find that the user interface did not respond to touch or anything else. Due to this took the lid off the unit to find that the computer is getting proper voltage due to the LED light that is lit. Further testing showed getting proper voltage to the user interface, but user interface is not responding. This is an indication of the user interface has failed and would need to get a new one. Gave customer estimate for this repair and was approved. ordering part to make this repair. Collected service call today part in labor only remaining balance to be paid on return.; ordrng 1 W10911042 (Ui) and 1 Shipping"

"Recall - damper motor wont open,its grinding but stuck,I propped open a bit to cool while part is on order,setup for Friday,total cost $201.50,order part; ordrng 1 242303001 (Damper motor) and 1 Shp (Shp)"

"Refrigerator freezer to drawer front needs bottom shelf and adhesive to complete,also the rc drain line clogged and filling with water and leaking out on top of freezer door,check drain line and make sure not crushed when taking apart,order parts; ordrng 1 W11457241 (Drain pan) and 1 8201711 (Adhesive) and 1 W11387053 (Freezer top drawer)"

Found last tech out did not reinstall unit correctly had to adjust feet to level and reset mount screws all ops test ok.

"Applied lock tite on threads of set bolt, all noises seem to have disappeared all opsmok."

Cust said unit is working wants to hold off on repair for now

"Replaced maker found bad auger motor nto parts.; ordrng 1 W11671282 (Motor) and 1 Wpw10169511 (Coupling), dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER (by SL)"

No leaks at this time found missing glides for drawer nto parts.; ordrng 2 W10807828 (Glides drawer)s

Found bad switchs and holders broke also error for stuck relay nto parts.; ordrng 1 W11551558 (Switch holder assy lower) and 1 W11551761 (Switch holder assy upper)

Got back to the unit to find the customer is complaining of loud and unbalanced loads during wash. This is reminiscent of the last six times of being out here. Was told by tech line this time when you called that this unit is being sent to engineering for problem-solving on their end. Was told that I would receive an email within the next three days to let us know where were going to go from here. made customer aware of this information. Customer not very happy with this unit due to ongoing issues. Same SR being used.

Removed and replaced maker assy all ops test ok called in c.c to shop.

"Found leak in evaporator. Ordering parts. ; rqstng P&A on 1 W10836706 (Evaporator), states that autho needed"

Found neutral and line voltage switched at wall outlet.

Removed and replaced aprts listed all ops test ok.; dspstn on spec-tagged invntry: 1 WR55X10025 SENSOR TEMP FF

"Full frost pattern. Unit making ice, told customer to keep settings as they are, all checks okay."

Tech was assigned as a helper;

Tech was assigned as a helper;

Cx complaints unit frosted over and lights flickering. Found a open bi metal open on the wrong cycle. Going to order bi metal and harness. Going to order lights.; ordrng 1 W11551372 (Harness) and 1 WPW10225581 (Bi metal) and 1 WPW10515058 (Light (Refrigerator)) and 1 WPW10515057 (Light (freezer))

"Replaced mullion and control. Tested unit, all ops tests good job complete"

"Replaced thermistor. Ran test 77 for thermistor, ran a 01 pass. Ran test 4, checked dual valve, did not find Freon flowing in both sides at the same time, dual valve is good. Harness, fan, and heater checked good. Possible bad control. Customer to advise if problem occurs. ; dspstn on spec-tagged invntry: 1 W10316760 THERMISTOR and 1 WPW10165425 BIMETL-DEF"

"Inspected unit and determine the triac on the main control is faulty, therefore not powering up the lightbulb. Install new main control tested operation of the light bulb and it is not working properly. Job complete. ; dspstn on spec-tagged invntry: 1 8206232A BULB"

Inspected unit and determine the cold thermostat is faulty. Is keeps shutting down the unit. Will need to be replaced. Called landlord with an estimate waiting for her to respond back to us. Once she approves it. We will then schedule customer so we can come back and install part.; rqstng P&A on 1 WP2198202 (Cold thermostat)

Inspect the unit and determine the freezer had to match icicles all around the boxed and ice cubes. Looks like the air temperature is not circulating properly got into the freezer compartment and noticed a chunk of ice buildup at the bottom left in the back by the evaporator coil looks to be an air gap in the back wall going to the top of the refrigerator. I sealed all the air gaps confirmed that both vents were not frozen. I called the tech line and reported it to them. Unit is not cooling properly. job complete.

"Inspected unit and when Im there at the customers house the temperatures check out good but customer still stating that they are having fluctuating temperature issues sporadically during midnight hours or sometimes during the day where the freezer temperature goes up to 20° and refrigerator goes up to 55°. Also, the water dispenser mechanism does not work she does not get any water coming out when the temperature is fluctuate. I called tech line and told them whats happening. I gave them all the parts that were replaced so far. This will go under review and they will get back to us to decide whats next. Sr#7735591419; O-emld tckt"

"Inspect the unit and determine the main control board is getting 120 VAC but will not send power to the LCD display. Therefore unit will not operate. need parts.; ordrng 1 W11342846 (Main control) and 1 W11333816 (LCD Board), dspstn on spec-tagged invntry: 1 W10138793 FUSE"

Tech replaced faulty board due to unit acting erratic and not starting cycle and not finishing cycle . Tested unit all checks good at this time

Tech replaced sensor . Tested unit all checks good .

Tech found unit with lower rack chipping apart and rusting . Tech replaced rack and exchanged rollers onto new . Tested unit all checks good . Cust paid $159.75 CC Auth# 994N4J. PART COVER BY EXTENDED WARRANTY

Tech found unit with drain hose banging against back of unit when going into a spin cycle causing loud banging noise. Tech adjusted drain hose to prevent any movement . Tested unit all checks good ; dspstn on spec-tagged invntry: 1 W11396716 SUSPENSION