Owner never showed up left message on phone and talked to Brian and took pic of home to verify we were there needs to be rescheduled DOOR WAS NOT UNLOCKED; saved tckt

"Now, with the ability to uninstall the unit, full inspection conducted finding the units blower motor had never been connected to the wire harness during manufacturing resulting in over heating of the electronics, displayed faults and operational failure. Electrical spades of the blower assembly clear of contact marks. Wire harness for the blower assembly was found to be routed towards the front of the unit. Wire harness rerouted, connection restored and secured to correct. Functional testing conducted finding the blower assembly now engaging operation at 170°F in normal bake cycle. All unit operations now check good. Customer instructed to continue normal use of the unit and advised to call for return service should operational failure(s) persist."

Tech was assigned as a helper;

"Upon arrival, found the unit running in cooling operations with a setpoint of 39°F, actual temperature 58.6°F. Inspection under UV light has confirmed reoccurring cooling failure due to a sealed system leak originating from the units evaporator, positive trace for UV die along the left hand side of the evaporator down to the defrost drip pan. This unit evaporator is a non-serviceable component. Edd with Whirlpool Tech Line advised on unit history and findings through inspection. Pictures of confirmed sealed system leak submitted direct to Whirlpool Tech Line as well as attached to this ticket along with a screenshot of the Whirlpool Tech Line Product Exchange email received following service. Whirlpool Corporation will be in direct contact with a customer to resolve. Customer to advise. Whirlpool SR: # 7736422249. Customer is paid service charge of $125.00: Check No. 2386, Transaction ID: 498665."

"Found control has power in but no power out, lid latch open when it should read 60-130 ohms. Lid latch killed control, customer is going to try and get an authorization as the unit is 6 months out of warranty.; rqstng P&A on 1 W11394572 (Lid latch) and 1 W11519742 (Control), dspstn on spec-tagged invntry: 1 W11519742 CNTRL-ELEC"

"Found the units ice maker flex tray filled with solid and full sized cubes. Ice maker initiated ice harvest test finding the flex tray failing to fully advance through cycle. Ice maker flex tray failed to fully return to the home position. Ice maker failed to energize the water valve through cycle. Unable to confirm proper operation of the inlet water valve due to component failure. Additionally, the customer is reporting ice and frost accumulation development in the FC interior along the lower left portion nearing the FC door. Confirmed both the FC / RC door gaskets properly sealing. Some minor gapping was found between the units interior liner and the outer cabinet which may allow for some warm air infiltration and issues relating to frost and/or moisture. New ice maker needed to correct primary failure. Inlet water valve supplied by pre-ID to have on hand should the original be found faulty through testing following installation of the new ice maker assembly. Whirlpool approved silicone adhesive will be needed to seal the units interior liner to the exterior cabinet in attempt to eliminate continuing ice, frost and/or moisture development within the unit interior. ; ordrng 1 W10841140 (Adhesive), dspstn on spec-tagged invntry: 1 W11546685 VALVE"

"Found reported dispensing issues due to a fault of the units water dispenser assembly, low water flow through the fabric softener solenoid valve, confirmed through diagnostic load test #5. Additionally found broken plastic of the dispenser drawer which will hinder proper siphon through the detergent fill cup. New dispenser assembly and dispenser drawer will be needed to correct operational failure / physical damage found. Customer has authorized estimate of $558.18 and his paid service charge of $125.00: Check No. 2454, Transaction ID: 498617. ; ordrng 1 W11172234 (Dispenser asm) and 1 W10919352 (Dispenser drawer) and 1 Shipping (Shipping)"

"Inspected unit and determine the pump & motor is leaking water . Will need part replaced. Gave customer an estimate and she will decide in a few hours so she will call us back. Please leave ticket open until she calls us. Customer paid service $125.00 with credit card.; rqstng P&A on 1 WPW10605057 (Pump & motor assembly), dspstn on spec-tagged invntry: 1 WPW10545278 HOSE-DRAIN"

Inspect the unit and determine the wire harness going to the cold solenoid was loose not making contact therefore would not energize valve. Repaired problem by reconnect in the wire harness to the solenoid tightly and securely it is now energizing the valve. unit is working properly job complete; dspstn on spec-tagged invntry: 1 W11396716 SUSPENSION and 1 W11481722 ACTUATOR

"Customer complaint unit stop making ice periodically. Found ice maker with ice. Tested ice maker, ice maker went into harvest and filled with water. Customer has unit on coldest temperature for freezer. All her food is frozen. Going to order ice maker and advising the customer to watch her temps on the unit; ordrng 1 W11546935 (Ice maker), dspstn on spec-tagged invntry: 1 W11546685 VALVE"

Found control board acting erratic. I entered the unit into diagnostics an no error codes were present. I ran a calibration cycle and then an auto diagnostic cycle and the unit then began to perform as it should. I tested each function individually and started a normal cycle and the unit now checks OK. Job complete. ; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR

Found leaking water coupler fitting. I removed and replaced it. Job complete. no leaks.; used 1 WPW10277958 (FITTING) from stock

Replace top led modules and all lights are working properly now. Everything checks good at this time.; dspstn on spec-tagged invntry: 3 W10695459 MODULE and 1 W11396033 SWITCH

Tech replaced evap cover . Cleaned drain and vacuumed all excess water . Tested unit all checks good

Tech was assigned as a helper;

"Route to the unit two phone error code for wash pump not working. Also found error code for heater not working. It appears as though the heater did not want to work after a non-wash cycle. This is normal. Found that the water pump motor is not functioning at all during diagnostics. Will need to order a new pump to fix this unit. Middle spray arm also has some debris ordering that as well ; ordrng 1 W11613479 (Pump) and 1 WPW10498900 (Spray arm), dspstn on spec-tagged invntry: 1 W11175771 WATER VALVE"

"Recall - Found refrigerator icemaker fill tube frozen in door,i checked fill tube heater and tested good,customer will unplug with doors open to defrost line in door"

Found unit with stripped hub will nto parts as needed ; ordrng 1 W10752719 (Basket) and 1 W11550891 (Agitator) and 1 W11454734 (Gearcase) and 1 W10721967 (Cam)

Found error code for jnteral control failure. Tried to reset but error still came up nto part.; ordrng 1 W11528249 (Control)

"Installed new jazz board due to compressor not shutting off,tested good afterwards pd in full $410.45 previously"

Installed new door and trim

Found solenoid broken replaced part ordered ck ok

"Replaced valve and icemaker assy. Tested and verified proper fill and cycle, all operations check OK.; dspstn on spec-tagged invntry: 1 WPW10341329 VALVE"

Unit had a previous active rat underneath chewing on the wires in different areas some right against the foam . Non repairable situation advised to front office

"Installed parts, all checks okay.; dspstn on spec-tagged invntry: 1 W11645245 WATER VALVE and 1 8201815 1/4' CHECK VALVE CONNECTO"

"Checked out unit found defective control led light and defective left front feet ,also unit overheating due to clogged condenser coil,replaced led light and also left front feet and cleaned our condenser coil, tested freezer temp is 0 degrees unit working ok at present time job complete ; dspstn on spec-tagged invntry: 1 876764 PROCESS VALVE"

"I initially ordered the wrong brackets. I intended to order the slides for the freezer door. When I arrive today, I unfortunately did not have the correct part. I gave the customer the pricing for the new parts necessary and she decided at this point not to go forward with this repair. If she calls back in the future to initiate repair, below are the partners necessary.Slides (2) WP13055901Gear. (1). 12002497"

Found unit with water leaking from behind fill tube for ice maker assy addressed with tape tested checked ok ; dspstn on spec-tagged invntry: 1 W11546690 CONTRL-BOX

"On arrival found both sections not cooling, compressor was making a loud grinding noise and was extremely hot. Tried to get compressor to run with new start device but was unsuccessful. Compressor is bad and would need to be replaced. Customer was on the line with KitchenAid and unit has been put into review for possible replacement. Manufacturer will advise within 48 hours. ; rqstng P&A on 1 WaitforWPL (Wait for WPL), used 1 WPW10448874 (Start Dev) from stock, states that autho needed"

Found unit leaning forward made adjustment tested checked ok ; dspstn on spec-tagged invntry: 1 W11482383 WATER VALVE

moved wires back inside front panel and checks ok

"Found the current disposal installed needing replacement to be specifically designed for use in homes with septic systems. Additionally, the current installed disposal is a 3/4 HP with a larger diameter body housing then the Insinkerator 1/2 HP Badger 5 supplied by pre-ID, which would require additional plumbing pipe, fittings, etc. to be installed as a result in the difference of diameter between the two units. Customer has requested the unit be replaced with a new unit matching the original model. Customer has been advised on price increase and has authorized repair. ; ordrng 1 SEPTICASSIST (Disposal, 3/4hp) and 1 Shipping (Shipping)"

"replaced door gasket and checks ok , Mrs. Blossom to advise if it leaks"

Need to recount the job we need to reset no instructions and still have parts missing as per Eric at decor ; ordrng 1 Na0000000 (SEND CHRIS AND I)

Tech was assigned as a helper;

"Installed new cord,and harness due to burnt cord and harness,tested good afterward,pd cc in office $; used 1 Shp (Shp) from stock"

"Microwave bottom light stays on no matter what,need to order part; ordrng 1 W11545876 (Control)"

"Replaced pump found hinge broken nto add part; ordrng 1 W11401116 (Hinge) and 1 W11401116 (Bearing), dspstn on spec-tagged invntry: 1 W10876600 PUMP-WATER"

"Install new icemaker, and LED freezer light. Tested operation of the icemaker and it is now requesting water. working properly. Also freezer light is now working. Job complete."

Installed switch tested checked ok ; dspstn on spec-tagged invntry: 1 W11396033 SWITCH

Installed new all 4 new suspension rods. Tested operation of the unit and it is now working properly. Job complete. Customer paid remaining balance $62.25 with credit card. ; dspstn on spec-tagged invntry: 1 W11130362 SUSP

Ordering 1 reset; ordrng 1 Reset (Reset)

"Found unit with high pitched squeal in bearing will order new inner tub gearcase slider and Washplate ; ordrng 1 W11510461 (Washplate) and 1 W11513243 (Basket) and 1 W11449840 (Gearcase), dspstn on spec-tagged invntry: 1 W10721967 CAM"

"Found sealed system leak.Ordering compressor, evaporator, and a hot gas valve to install; ordrng 1 Wpw10605286 (Compressor) and 1 WPW10218037 (Evaporator) and 1 Wpw10534030 (Hot gas valve), states that autho needed"

"Found sealed system leak.Ordering compressor, evaporator, and a hot gas valve to install; ordrng 1 Wpw10605286 (Compressor) and 1 WPW10218037 (Evaporator) and 1 Wpw10534030 (Hot gas valve), states that autho needed"

"Got to the unit to hear from customer that there is a vibration noise coming from the unit. With testing was able to find that the evaporator fan in the freezer section is making a vibration type noise, this is making it vibration way through the unit. Will need new evapp fan to fix this issue. Ordering parts for repair.; ordrng 1 W11024089 (Evap motor)"

Inspect the unit and determine it has an internal leak therefore its unrepairable. The tech line and I came up with that conclusion due to our checks.. Low side was reading -20 high side +79. The wattage was Redon at 71 .. and when we equalized the system both read at 30 WHP techline gave me an SR # 7736410313

New icemaker assembly installed. Unit ran through diagnostic testing to include Ice maker harvest cycle test & Ice maker water fill test without fault and/or water leaks. All unit test and operations check good at time of service. Customer to advise. ; dspstn on spec-tagged invntry: 1 W11658802 ICEMAKER

"Dryer had bad door switch and wouldnt turn on,installed new door switch and tested good afterwards,pd in full $204.04 by cc; dspstn on spec-tagged invntry: 1 WP3392519 FUSE-THRML and 1 WPW10237959 SWITCH-DOR"

Removed and replaced parts listed all ops test ok customer to call in c.c to shop.

"I removed and replaced the door switch, solenoid and ice bin. Job complete.; dspstn on spec-tagged invntry: 1 W11396033 SWITCH and 1 WPW10309866 SOLENOID"

Came to inspect unit and it was reading 35 degrees but customer states it happens sporadically.. ignore unit determine the light switch is faulty which is causing the lights to stay on even when the door is closed so therefore fluctuates the temperature. Will order switch. ; ordrng 1 Doorswitch (Brian will look it up.)

"Go to the unit to find the when first tested the unit would start running for about 3 to 5 seconds and shut down immediately. No heating happening during that time. Got the unit down took the cover off to find the top door switch had two terminals hanging from it. Was able to determine which ones went where, since they were not the same size. And found that one of the terminals was not clicking into place and locking. was able to give a slight bend to the locking mechanism on the terminal. This allowed it to lock in place and not slide off at all. Replaced the magnetron. Tested again to find all is now heating and working properly. No further issues found."

Ordering 1reset; ordrng 1 Reset (Reset)

"Found control and lid lock faulty will order needed parts; ordrng 1 W11498796 (Control) and 1 W11307244 (Lid latch), dspstn on spec-tagged invntry: 1 W11395618 CAPACITOR"

I removed and replaced the fresh food door. I use my hairdryer to soften the gasket so that it forms a proper seal. Job complete.

Unit was working when I got there. Cust did not have payment. They were expecting miele to have sent over a work order and were on the phone with them when I left trying to get a work order sent over.

Replaced control panel job complete; saved tckt

Customer complaint unit stopped making ice and gasket is ripped. Found tear in gasket. Ice maker harvested and filled when I got here but going to order ice maker for intermittent problems. ; ordrng 1 W10830055 (Gasket) and 1 W11548540 (Ice maker)

New icemaker assembly installed. Upon restoring power the newly installed icemaker initiated and completed icemaker harvest cycle to include proper water fill without fault and/or water leaks. All unit operations check good at time of service. Customer to advise.

Tech was assigned as a helper;

"Got unit torn apart and found new cabinet damaged, also found more damage internally and on the back. Installers did not put pipe dope on the gas line which a severe hazard. they hot glued the vent to the air flow channel for blower wheel, and rear panel looks like a foot went into it. Nto more parts. Office needs to find out where dryer will be when scheduling, Ferguson is picking up the dryer because customer is moving in on Wednesday.; ordrng 1 279936 (Vent tube) and 1 W11417441 (Rear bulkhead)"

need to have sealed system tech come out and look for leaks... need a 2nd man if it needs to be charged as the unit is built in the wall and like 6 feet wide ... unit has had dye and evap repaired before; ordrng 1 sealedsystemtech

"Got to the unit to find that there was a piece of plastic from one of the customers dishes that have fallen down next to the heater. This was causing are burning smell. Found no signs of this causing damage to the unit. However, the unit was not getting proper water levels in it do to water valve failure. Replaced water valve with new. Tested unit to find that all parts are now working properly. Job complete.; dspstn on spec-tagged invntry: 1 W11175771 WATER VALVE"

Ordering more parts; ordrng 1 W11559689 (Inner door) and 1 W11462461 (Control)

Installed new control unit working

"Installed new compressor and its bad called tech support they said to replace compressor file number 7736346410 ; ordrng 1 W11580057 (Compressor) and 1 Na000000 (R600 bag) and 1 Na000000 (Nitrogen tank and gauges), dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR 2 W11504445 COUPLER , 2 W11504447 COUPLER , 2 W11506619 COUPLER , and 1 W11578570 COUPLER"

Installed latch and all checks okay.; dspstn on spec-tagged invntry: 1 W11513250 STRIKE

"Refrigerator not dispensing ice properly due to being all clogged up I cleared bucket and shoot of clumped up ice,tested good afterwards ; dspstn on spec-tagged invntry: 1 W11423781 DOOR-ICE"

"Need to order Main control , user interface, motor. ; ordrng 1 W11413567 (User interface) and 1 W11549461 (Motor) and 1 WP697772 (Blower wheel), dspstn on spec-tagged invntry: 1 W10909685 THERMAL FUSE and 1 W11551763 SWITCH-DOR"

Touchpad is completely unresponsive. Nto touch pad; ordrng 1 Touchpadss (Touchpad ss)

"Found deli board failed and LED board under suspicion for DC voltage failure will order both boards and upon return plug and play to see if the failure reoccurs. Upon arrival noticed that the fridge LED lights would shut down and the deli board would become non-responsive then after the lights came on the deli board would still be dead and you would get a open door error with all the doors closed then the deli board will come back on and then it would fail again; ordrng 1 W10758049 (Deli board) and 1 W10830288 (Led board), dspstn on spec-tagged invntry: 1 W11087200 INVERTOR"

Found the protective metal insulator sleeve of the units power supply whip had been pulled from the strain relief coupler. Confirmed no damage and/or abrasion to the power supply whip electrical wires. Metal insulator sleeve reinstalled into the strain relief coupler and secure to correct. Customer to advise.

"Checked unit ops found dryer not heating due to a bad heating element. Dryer is built into cabinets and main house keeper does not know where the breaker is for unit tried turning off all breaker to my knowledge nothing is labeled in panel dryer need to be pulled out to disconnect power to perform repair 2nd man for extra set of hands and nto heating element ; ordrng 1 WP8544771 (Heating element) and 1 S&h (S&h), states that autho needed"

Found mullion binding on hinge and gasket nto parts ; ordrng 1 Ff (Door gasket) and 1 Mullion (Bar)

"Replaced parts listed found dye around both evaps after charging nto parts.; rqstng P&A on 1 W11492867 (F.f evap) and 1 WPW10608485 (Frz evap), dspstn on spec-tagged invntry: 1 876764 PROCESS VALVE 1 WPW10143759 DYE DRIER , and 1 W11577195 ICE MAKER , states that autho needed"

"Changed the suspension. Tested operations, unit checks out okay."

Replaced part listed ck operation ok ; ordrng 1 Shipping (Handling)

Heat element is 14 ohms. In auto diagnostics cycle and a normal cycle unit runs and heats as it should. No problem found. Job complete

"Levels the unit. Cx was satisfied.Also ran a clean cycle on customers ice machine. Cleaned ice bin. Dumped first batch of ice, unit checks out okay."

Ordering 1 reset; ordrng 1 Reset (Reset)

Installed new inner liner and lower support bracket confirmed unit working properly

Ref evap fan not working needs replaced; ordrng 1 Need (Ref evap fan motor)

Tech was assigned as a helper;

"Replaced control kit and filter, unit is cooling and all checks OK.; dspstn on spec-tagged invntry: 1 EDR3RXD1 FILTER, WATER"

Cleaned off control with Alchaol

One side of heat element contact is broken also missing one of the heat element retention nuts. Ordering new heat element assembly.; ordrng 1 W11537778 (Heater assembly)

Installed new timer on unit. Tested unit and everything checks good at this time. Customer paid 122.50 today with CC

"Tech could not disassemble unit to do complete repair. Tech replaced shocks to get customer by until we return . Need 2man to return to complete repair. ; ordrng 1 2man, dspstn on spec-tagged invntry: 1 W11130362 SUSP and 1 W10721967 CAM"

Tech was assigned as a helper;

"replaced handle and drawer , drawer working fine now"

"installed inverter on fresh food compressor and it still not starting , found only getting 1.3 volts a/c to inverter board , need to replace main control board; ordrng 1 7041551 (See Kristina , main control board)"

"Found ice bucket rusted and lodged in place, need to break ice bucket out to remove. Would need ice bucket. Office to send dispatch.; saved tckt"

Recall - adjusted brackets that came loose

Tech was assigned as a helper;

Replaced burned out broil element; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)

"Found cardboard underneath compressor rattling onto condenser due to a shim installed by installers remove shim adjusted cardboard and confirms unit not making any more noise and cooling properly; dspstn on spec-tagged invntry: 1 876764 PROCESS VALVE 1 W11504415 COUPLER , 1 W11504431 COUPLER , 1 W11504433 COUPLER , and 1 W11504447 COUPLER"

"When I arrived, I entered the unit into diagnostics and found in Test 56 E5 error code. And then ran the following tests and all checked good.Test 57 harvestedTest 45 Fill test okTest 15 Ice level sensor ok with bin in and removed. I called Whirlpool Techline and spoke with Steve.Freezer thermistor 12.3k ohms at the control board. Freezer temp 20 which are correct for temp and resistance. I then checked fan operations and all fans and baffles were functioning fine. I checked frost pattern at freezer evaporator and had very minimal frost while unit was in a cooling cycle. Whirlpool Techline suggests sealed system issue at this point and for sealed system tech to come back and check pressures and check system for leaks. Ordering leak detection components.SR# 7736414964; ordrng 1 Sealedsystemtech (Sealed system tech) and 1 Nitrogen (Nitrogen) and 1 Gasleakdetectorkit (Gas leak detector kit) and 1 Processvalvekit (Process valve kit)"

Found user interface not funitioning properly could not manully put unit into defrost... fan is iced up customer wil leave fridge unplugged for return visit so when new part is installed unit can work as it should... paid in full; ordrng 1 W11330971 (control user interface)

"Found unit can use a new belt as it is creeking when going into a spin and the drain pump sounds a lot louder then it should... will bring back suspension rods as unit can use those to as i instructed customer how to load her towels now and the diffrerent settings this new washer has compared to the older one she had; ordrng 1 W11239857 (belt) and 1 W11399437 (drain pump), dspstn on spec-tagged invntry: 1 W11130362 SUSP"