Found error code for jnteral control failure. Tried to reset but error still came up nto part.; ordrng 1 W11528249 (Control)

"Recall - Found refrigerator icemaker fill tube frozen in door,i checked fill tube heater and tested good,customer will unplug with doors open to defrost line in door"

Tech was assigned as a helper;

Replace top led modules and all lights are working properly now. Everything checks good at this time.; dspstn on spec-tagged invntry: 3 W10695459 MODULE and 1 W11396033 SWITCH

Inspect the unit and determine the wire harness going to the cold solenoid was loose not making contact therefore would not energize valve. Repaired problem by reconnect in the wire harness to the solenoid tightly and securely it is now energizing the valve. unit is working properly job complete; dspstn on spec-tagged invntry: 1 W11396716 SUSPENSION and 1 W11481722 ACTUATOR

"Refrigerator filter door wont stay closed,installed new filter housing,also freezer door rusted and pitted,defective,unit over barn need extra 45mins,up the stairs,need to order new,order part; dspstn on spec-tagged invntry: 1 WPW10394053 HOUSING"

Found lots of cat hair build up in stator which nodule be giving off intermittent squeaking noise. Customer stated shes under and extended warranty. So I advised her to call them and have them send us the dispatch so we can get it covered.

Found lots of cat hair build up in stator which nodule be giving off intermittent squeaking noise. Customer stated shes under and extended warranty. So I advised her to call them and have them send us the dispatch so we can get it covered.

"Allow 1.5 hrs seal systems Partially frosted only,order parts; ordrng 1 Sealedsystemrepair (Sealed system work) and 1 W10843121 (Dye drier)"

Found unit with frozen fill tube removed ice clump tested checked ok ; dspstn on spec-tagged invntry: 1 W11482025 WATER VALVE and 1 W11546935 ICEMAKER

"dryer is not making any noises , found washer and dryer cabinets touching , moved dryer over so cabinets are not touching"

"Tech found unit with incomplete Frost pattern. Unit has a Freon leak . Need a sealed system fix . Order parts below . Cust paid svc $125.00 CC Auth# V4AMW9; ordrng 1 W10507884 (Compressor) and 1 R134agasandscale and 1 Ax+GilSStraining and 1 WP2188822 (Evap) and 1 Processstub(notTstub), dspstn on spec-tagged invntry: 1 W11546684 CLIP"

Found fault codes for failed heater and shorted wash motor. Not worth repair. Transaction ID: 497294; ordrng 1 W11309335 (Motor) and 1 W10518394 (Heater)

"Found the units ice maker flex tray filled with solid and full sized cubes. Ice maker initiated ice harvest test finding the flex tray failing to fully advance through cycle. Ice maker flex tray failed to fully return to the home position. Ice maker failed to energize the water valve through cycle. Unable to confirm proper operation of the inlet water valve due to component failure. Additionally, the customer is reporting ice and frost accumulation development in the FC interior along the lower left portion nearing the FC door. Confirmed both the FC / RC door gaskets properly sealing. Some minor gapping was found between the units interior liner and the outer cabinet which may allow for some warm air infiltration and issues relating to frost and/or moisture. New ice maker needed to correct primary failure. Inlet water valve supplied by pre-ID to have on hand should the original be found faulty through testing following installation of the new ice maker assembly. Whirlpool approved silicone adhesive will be needed to seal the units interior liner to the exterior cabinet in attempt to eliminate continuing ice, frost and/or moisture development within the unit interior. ; ordrng 1 W10841140 (Adhesive), dspstn on spec-tagged invntry: 1 W11546685 VALVE"

Installed sensor all ops ok. Transaction ID: 497369

"Got to the unit and verify temperatures temperature is good. Found all fans running that should be. Went into diagnostics and ran tests on compressor and fans. All parts are working properly. No strange noises heard. However, once I turn down the temperature in normal operations, after several minutes of running, could hear a slight vibration coming from the rear of the unit. Pulled the rear panel off and made micro adjustments to, the metal line surrounding the rear. Was not able to replicate vibration type noises, but I am no longer hearing the slight vibration that was heard originally by my ears. Re-leveled the unit after putting back in place and explain to customer what I was seeing hearing and what I did. As far as I can tell the unit should be good to go just having issue with, a very slight vibration"

"Refrigerator tilted forward causing icemaker to splash out making a thin sheet of ice,tilted back a bit so wont do that when filling ; dspstn on spec-tagged invntry: 1 WPW10577864 DOOR-ICE"

Tech was assigned as a helper;

Turned water tank fill option back on in the settings job complete

Installed ordered parts and confirmed unit working as it should; dspstn on spec-tagged invntry: 1 W11239857 BELT

"Found defective valve leaking into tub on its own ,and defective heater ,replaced leaky valve and defective heater tested unit ok at present time ; dspstn on spec-tagged invntry: 1 W10703867 HEATER and 1 WPW10327249 VALVE-INLT"

"Found bad heater connection, ordering part.; ordrng 1 W11650661 (Heater), dspstn on spec-tagged invntry: 1 W11546690 CONTRL-BOX"

Found wrong part rec disp assy not control ; ordrng 1 Maincontrol (Board)

"Removed top installed tape found top glass not seated with sealer to frame nto parts.; ordrng 1 W11255351 (Glass top), dspstn on spec-tagged invntry: 2 WP8286642 TAPE"

Got to the unit to find that the wire on one of the hot legs had burnt off on the power cord. This was not allowing power into the unit. found that the junction block was melted at the terminal as well. The eyelids for the main harness were unharmed. Replace the junction block and got the unit back to normal. Not able to test at this time due to power cord needing replacement. Pictures taken to document this issue. Customer unhappy since they were under the impression that the cord and unit are under the same warranty. Had to inform her that this is not the case and that the cords are bought separately from the units. Customer is going to get with the builder to get the cord replaced.; dspstn on spec-tagged invntry: 3 WP3400029 NUT and 1 WPW10245259 BLOCK TERM

"Installed housing all ops ok, had no service to call office or look up for pricing, advised customer to call into office to pay bill."

"Found the units in-door ice maker harvest stripper out of home position, trying to cycle through however, failing to advance resulting in reported ice production failure. All other unit operations check good at time of service. New ice maker assembly needed to correct. ; ordrng 1 WR30X39345 (Ice maker)"

"Replaced ice maker and valve. Found that water is not dispensing into the ice maker but is into the water dispenser. Jumped ice maker, ice maker went through its rotation, did not dispense water. Put unit in test 25, still no water dispensing into ice maker. The control board is not sending the signal to dispense water into the ice maker. Need control.; ordrng 1 WPW10235503 (Control) and 1 WPW10251076 (Ice maker), dspstn on spec-tagged invntry: 1 WPW10251076 ICEMAKER and 1 WPW10341320 VALVE"

"Customer complaint unit not making ice. Found no ice in ice maker. Went into test 45 fill test, line is not frozen and ice maker filled with water. Need new ice maker due to ice maker not working and not automatically calling for water. ; ordrng 1 W11658802 (Icemaker)"

"Inner door glass broken,customer will not have replaced and just pd $62.50 2nd appliance fee cash; ordrng 1 WB56X22160 (Inner glass) and 1 Shp (Shp)"

"Installed water level control switch due to insufficient ice,pd bal due $230.70 by ; dspstn on spec-tagged invntry: 1 WPW10485962 SENSOR"

Got to the unit to find that the drain was frozen. Was able to thaw out once thawed verified unit is draining properly. Installed metal heat probe to keep the drain free and clear in between defrost cycle. Collected for parts and labor. Job complete collected for service call as well.; dspstn on spec-tagged invntry: 1 819043 HEAT-PROBE and 1 W10408179 VALVE-INLT

"Got back to the unit. Installed new freezer door. Swapped over all parts needed. Unit is working properly. Wont know how the unit will behave until later today or the next time it decides he wants to misbehave. This door should have fix this issue, but wont know until customer let us know."

"only getting 17 volts to water pump and need to give Est on replacing door also; rqstng P&A on 1 circ.pump (main water pump) and 1 outerdoor (outer door) and 1 S&H (shipping), states that autho needed"

"Moved ice machine from upstairs to downstairs, tested and all checks OK."

"Replaced suspension assembly, calibrated and tested unit and all checks OK."

"Replaced all parts listed, tested and verified dispenser is working properly, all checks OK at this time.; dspstn on spec-tagged invntry: 1 WP2198628 SEAL"

"I forgot to order the static and clutch screws that were underneath rotor. Since rotor cannot b removed these screws will be needed. Ordering parts.; ordrng 6 W11027980 (Stator and clutch screws)s, dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W10915701 ROTOR"

Tech was assigned as a helper;

Checked unit. Unit does not have a water connection. Could not be hooked up wrong. This is what the customer says they are saying her warranty is not good for. Unit was working when I got there. Cust did not have payment. They were expecting miele to have sent over a work order and were on the phone with them when I left trying to get a work order sent over.

Found units clock malfuntiong as it put itself in lock mode... turned itself into miltary time and energy saving mode... took floor mat and pulled out unit and confirmed proper wiring... and set the settings so hoepfully customer can bake til we return with new panel.. allow extra time as the top has to come off and all the front nobs and brackets..; ordrng 1 W10915661 (panl-cntrl)

No gas coming through the regulator needs new regulator. ; ordrng 1 Need (Regulator) and 1 Gaspipedope (Requesting one dope from the office)

"Found bad roller wheel in dryer so repaired with new dryer repair kit,, unit is back to working like ti should; dspstn on spec-tagged invntry: 1 4392065 REPAIR-DYR"

"Found unit can use a new belt as it is creeking when going into a spin and the drain pump sounds a lot louder then it should... will bring back suspension rods as unit can use those to as i instructed customer how to load her towels now and the diffrerent settings this new washer has compared to the older one she had; ordrng 1 W11239857 (belt) and 1 W11399437 (drain pump), dspstn on spec-tagged invntry: 1 W11130362 SUSP"

Found user interface not funitioning properly could not manully put unit into defrost... fan is iced up customer wil leave fridge unplugged for return visit so when new part is installed unit can work as it should... paid in full; ordrng 1 W11330971 (control user interface)

"Found cardboard underneath compressor rattling onto condenser due to a shim installed by installers remove shim adjusted cardboard and confirms unit not making any more noise and cooling properly; dspstn on spec-tagged invntry: 1 876764 PROCESS VALVE 1 W11504415 COUPLER , 1 W11504431 COUPLER , 1 W11504433 COUPLER , and 1 W11504447 COUPLER"

Replaced burned out broil element; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)

Tech was assigned as a helper;

Recall - adjusted brackets that came loose

"Found ice bucket rusted and lodged in place, need to break ice bucket out to remove. Would need ice bucket. Office to send dispatch.; saved tckt"

"installed inverter on fresh food compressor and it still not starting , found only getting 1.3 volts a/c to inverter board , need to replace main control board; ordrng 1 7041551 (See Kristina , main control board)"

"replaced handle and drawer , drawer working fine now"

Tech was assigned as a helper;

"Tech could not disassemble unit to do complete repair. Tech replaced shocks to get customer by until we return . Need 2man to return to complete repair. ; ordrng 1 2man, dspstn on spec-tagged invntry: 1 W11130362 SUSP and 1 W10721967 CAM"

Installed new timer on unit. Tested unit and everything checks good at this time. Customer paid 122.50 today with CC

One side of heat element contact is broken also missing one of the heat element retention nuts. Ordering new heat element assembly.; ordrng 1 W11537778 (Heater assembly)

Cleaned off control with Alchaol

"Replaced control kit and filter, unit is cooling and all checks OK.; dspstn on spec-tagged invntry: 1 EDR3RXD1 FILTER, WATER"

Ref evap fan not working needs replaced; ordrng 1 Need (Ref evap fan motor)

Ordering 1 reset; ordrng 1 Reset (Reset)

"Levels the unit. Cx was satisfied.Also ran a clean cycle on customers ice machine. Cleaned ice bin. Dumped first batch of ice, unit checks out okay."

Heat element is 14 ohms. In auto diagnostics cycle and a normal cycle unit runs and heats as it should. No problem found. Job complete

"Changed the suspension. Tested operations, unit checks out okay."

"Found control and lid lock faulty will order needed parts; ordrng 1 W11498796 (Control) and 1 W11307244 (Lid latch), dspstn on spec-tagged invntry: 1 W11395618 CAPACITOR"

"Dryer had bad door switch and wouldnt turn on,installed new door switch and tested good afterwards,pd in full $204.04 by cc; dspstn on spec-tagged invntry: 1 WP3392519 FUSE-THRML and 1 WPW10237959 SWITCH-DOR"

"Replaced pump found hinge broken nto add part; ordrng 1 W11401116 (Hinge) and 1 W11401116 (Bearing), dspstn on spec-tagged invntry: 1 W10876600 PUMP-WATER"

"Microwave bottom light stays on no matter what,need to order part; ordrng 1 W11545876 (Control)"

Found unit with water leaking from behind fill tube for ice maker assy addressed with tape tested checked ok ; dspstn on spec-tagged invntry: 1 W11546690 CONTRL-BOX

"Recall - found warm air intrusion on left side of FC door causing frost buildup inside freezer. Heated and dressed gasket, door is sealing and rails are sliding perfect. All checks OK."

replaced lid strike and lid lock and checks ok; and 1 W11457841 STRIKE

Removed and replaced parts listed all ops test ok.; dspstn on spec-tagged invntry: 1 W10721967 CAM and 1 W11239857 BELT

"Inspected unit and determine the power cord was not plugged in all the way there for electricity was floating, not grounded. Replug the unit tightly securely ran a test and patched all the check components. Job complete.. customer paid service fee.$133.75 with check #7305; dspstn on spec-tagged invntry: 1 W11038689 VALVE and 1 W11399437 PUMP"

"When I arrived, I entered the unit into diagnostics and found in Test 56 E5 error code. And then ran the following tests and all checked good.Test 57 harvestedTest 45 Fill test okTest 15 Ice level sensor ok with bin in and removed. I called Whirlpool Techline and spoke with Steve.Freezer thermistor 12.3k ohms at the control board. Freezer temp 20 which are correct for temp and resistance. I then checked fan operations and all fans and baffles were functioning fine. I checked frost pattern at freezer evaporator and had very minimal frost while unit was in a cooling cycle. Whirlpool Techline suggests sealed system issue at this point and for sealed system tech to come back and check pressures and check system for leaks. Ordering leak detection components.SR# 7736414964; ordrng 1 Sealedsystemtech (Sealed system tech) and 1 Nitrogen (Nitrogen) and 1 Gasleakdetectorkit (Gas leak detector kit) and 1 Processvalvekit (Process valve kit)"

"Checked unit ops found dryer not heating due to a bad heating element. Dryer is built into cabinets and main house keeper does not know where the breaker is for unit tried turning off all breaker to my knowledge nothing is labeled in panel dryer need to be pulled out to disconnect power to perform repair 2nd man for extra set of hands and nto heating element ; ordrng 1 WP8544771 (Heating element) and 1 S&h (S&h), states that autho needed"

"Found deli board failed and LED board under suspicion for DC voltage failure will order both boards and upon return plug and play to see if the failure reoccurs. Upon arrival noticed that the fridge LED lights would shut down and the deli board would become non-responsive then after the lights came on the deli board would still be dead and you would get a open door error with all the doors closed then the deli board will come back on and then it would fail again; ordrng 1 W10758049 (Deli board) and 1 W10830288 (Led board), dspstn on spec-tagged invntry: 1 W11087200 INVERTOR"

"Installed new compressor and its bad called tech support they said to replace compressor file number 7736346410 ; ordrng 1 W11580057 (Compressor) and 1 Na000000 (R600 bag) and 1 Na000000 (Nitrogen tank and gauges), dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR 2 W11504445 COUPLER , 2 W11504447 COUPLER , 2 W11506619 COUPLER , and 1 W11578570 COUPLER"

Ordering more parts; ordrng 1 W11559689 (Inner door) and 1 W11462461 (Control)

Replaced control panel job complete; saved tckt

Came to inspect unit and it was reading 35 degrees but customer states it happens sporadically.. ignore unit determine the light switch is faulty which is causing the lights to stay on even when the door is closed so therefore fluctuates the temperature. Will order switch. ; ordrng 1 Doorswitch (Brian will look it up.)

"Got to the unit to hear from customer that there is a vibration noise coming from the unit. With testing was able to find that the evaporator fan in the freezer section is making a vibration type noise, this is making it vibration way through the unit. Will need new evapp fan to fix this issue. Ordering parts for repair.; ordrng 1 W11024089 (Evap motor)"

Ordering 1 reset; ordrng 1 Reset (Reset)

Installed switch tested checked ok ; dspstn on spec-tagged invntry: 1 W11396033 SWITCH

"Install new icemaker, and LED freezer light. Tested operation of the icemaker and it is now requesting water. working properly. Also freezer light is now working. Job complete."

"Installed new cord,and harness due to burnt cord and harness,tested good afterward,pd cc in office $; used 1 Shp (Shp) from stock"

Tech was assigned as a helper;

Need to recount the job we need to reset no instructions and still have parts missing as per Eric at decor ; ordrng 1 Na0000000 (SEND CHRIS AND I)

"Installed doors, all checks okay."

"As reported, found continuous operation of the blower asm when power is supplied to the unit. Unit can be cycled through all blower speed options, surface lights fully functional, blower function can be paused when holding the On / Off button key however resumes operation once released. Confirmed all connections secure with no damage to the wire harness found. This unit is not equipped with a temp bi-metal thermal. Primary failure due to a fault of the relay control. As the units key pad is also a programmed control, both the relay control board asm and keypad control are recommended to restore full unit function ensuring proper communication between the two controls. Customer has authorized estimate of $784.90 and has paid service charge $125.00: Check No. 1275, Transaction ID: 495405. ; ordrng 1 00626726 (Control) and 1 12004455 (Control, ui) and 1 Shipping (Shipping)"

Tech was assigned as a helper;

Installed new inner liner and lower support bracket confirmed unit working properly

"Got unit torn apart and found new cabinet damaged, also found more damage internally and on the back. Installers did not put pipe dope on the gas line which a severe hazard. they hot glued the vent to the air flow channel for blower wheel, and rear panel looks like a foot went into it. Nto more parts. Office needs to find out where dryer will be when scheduling, Ferguson is picking up the dryer because customer is moving in on Wednesday.; ordrng 1 279936 (Vent tube) and 1 W11417441 (Rear bulkhead)"

Tech was assigned as a helper;

"I removed and replaced the door switch, solenoid and ice bin. Job complete.; dspstn on spec-tagged invntry: 1 W11396033 SWITCH and 1 WPW10309866 SOLENOID"

Installed new all 4 new suspension rods. Tested operation of the unit and it is now working properly. Job complete. Customer paid remaining balance $62.25 with credit card. ; dspstn on spec-tagged invntry: 1 W11130362 SUSP

"Replaced valve and icemaker assy. Tested and verified proper fill and cycle, all operations check OK.; dspstn on spec-tagged invntry: 1 WPW10341329 VALVE"

Got to the unit to find that the lights were pulsing in both sections. Replace the light in the freezer section 1st. To find that it was still doing the same thing. This indicates that the driver module needed to be replaced as well. Install driver module and tested and found no issues moving forward. Job complete.; dspstn on spec-tagged invntry: 1 WPW10515057 LIGHT and 1 WPW10515058 LIGHT

"Tech found unit with f1e1 error . Internal oven AM error. Unit has a bad appliance manager board not allowing unit to function. Nto part below and return with 2 man to fix. Spoke with techline - Derek recommended replacing board in unit SR # 7736410584; ordrng 1 W11448962 (Appliance manager board), dspstn on spec-tagged invntry: 1 W11545804 ELMNT-BAKE and 1 WP4449751 THRMST-FIX"

Installed burner and switch tested checked ok ; dspstn on spec-tagged invntry: 1 WP3149404 SWITCH

Found loose spray arm and filter. Not spraying properly. Reinstalled sprayarm and filter. Tested unit ok at present time; dspstn on spec-tagged invntry: 1 W11175771 WATER VALVE

Found the protective metal insulator sleeve of the units power supply whip had been pulled from the strain relief coupler. Confirmed no damage and/or abrasion to the power supply whip electrical wires. Metal insulator sleeve reinstalled into the strain relief coupler and secure to correct. Customer to advise.