Ice maker resumed operations with temps at -8 in freezer all ops good at this time

"Found drum moving but not being picked up by Hall effect sensor on the actuator, installed new actuator, all checks okay.

"Installed parts, all checks okay.

Installed tested checked ok

"Found ice build up in the fz side. Removed ice and pulled off back panel, removed pmtrap and found plastic drain port collapsed. Cannot repair."

Installed tested checked ok

Installed correct water valve and cycled icemaker. Confirmed icemaker properly filled. Advised to monitor unit. Job complete.

Found filter and screen damaged and not seating properly. Reseated filter and screen. It needs to be replaced and customer is aware but unit is working for now. Customer will buy new if problem persists.

"Cx complaint: squeaky during agitationUpon arrival, entered diagnostics and ran the fast agitation. Confirmed cx complaint. Tipped the unit up and I removed cam for inspection. Found worn down gears on cam from the loose nut on my previous visit. Replaced the cam with truck stock part. Tested operations successfully. Unit operates as designed.

Replace door hinges and receiver confirmed door closing properly job complete

Checked for issue with door. Found screws to hinge at bottom of fresh food door not secure. Straightened hinge and tightened screws. Issue of door rocking is good.

Found no voltage to icemaker due to multiple broken wires at bottom of freezer door. Showed customer where the sheathing on the harness broke and live wiring is exposed. Customer to contact Kenmore to request assistance with repair of replacing freezer door. Customer will advise.

"Found the RC defrost drain tube blocked allowing defrost water to overflow and leak onto the floor in front of the unit. Defrost drain tube cleared restoring proper flow of discharge water. All unit operations check good upon completion of service.

"As reported, found the prior installed control loosely supported within the console assembly. Found issue not due to a fault of the control but the result of stripped plastic screw receiver holes of the console assembly. Voided space of the screw holes filled allowing for secure hold of the control screws. Temporary repair only, new console will be needed for lasting hold. Quote listed is for estimate only. No parts to be ordered without the homeowners prior authorization."

Replaced defective dual water valve. Tested operations successfully. Unit operates as designed at this time.

"Installed new timer due to broken shaft on timer,tested good afterwards

Installed new main control. Tested operation of the unit and it is now working properly. Job complete.

Found hot water turned off. Temperature is too cold to have hot water off mixing valve is requiring it advised customer to leave hot water turned on not selecting to use hot water all test OK

"Remove the replaced parts listed all off test OK customer to advise

"Removed outer door panel and lower toe panel to gain access to wash components found all water at base of unit had dried up prior to my arrival. Ran a short wash cycle and could not find any leaks, causing the E 15 fault code (flood detection) advise Mr., Advise to do dishes as normal and to call us back if the issue returns.

Installed new control panel and control board. Set oven to bake at 350? and confirmed unit heating to proper temperatures. Job complete.

"Unable to recreate customer issue with burners at time of appointment. Heat cycled perfectly. Customer is stating this issue is intermittent. Said there are times she has the dial set to medium and after a period of time can put hand on glass and it is cold. Tried all 4 burners several times, brought water to boil on both front burners without issue, switches controlled heat as I asked it to cycling burner on and off. Customer frustrated with performance of unit, but was unable to get unit to malfunction for me."

"Instead sump assembly, all checks okay."

Icemaker that I previously installed had harness that wasnt clicked in place. Secured harness and all checks okay.

Sr7740733886 recline wants me to run a pressure test

Installed control kit. Verified all components are operating and unit is on and cooling. All operations test OK at this time.

Found water leak from filter housing. Replaced filter housing and all checks OK at this time.

"Found bad washpump, repair cost more than new unit."

"Washer not draining I found error code f7e1,installed new suspension due to weak and bouncing around,tested in diagnostic mode and calibrated

"cleaned cond. on unit in fitness room , kitchen and ice machine"

Installed new front right burner. Tested operation of the burner and it now working properly. Job complete.

Removed and replaced parts listed thats OK. Customer to advise.

Found drain motor not working. Customer will buy new

"Customer concerned that the unit is not cooling properly. Confirmed issue. Upon arrival, checked condenser and it is clean. Condenser fan and evaporator fan are both running. Accessed evaporator panel and found ice pack completely covering the intake on the lower section of the evaporator panel. Removed ice pack and checked air flow at the top of the freezer section and the air flow is much better. Accessed evaporator and found ice ball at the top of the evaporator, possibly from the restricted intake. Quoted customer to defrost the ice ball at the evaporator and re-assemble. Customer declining labor charge and will be defrosting it himself with a steamer. Informed customer to call us by Monday if temperature is still not down to 0 after the removal of the ice ball. Job complete.

Installed new freezer evap fan motor. Tested operation of the unit and it is now working and making its normal operational noises. Job complete.

"found veny hose coupling out of place on top of wash tub , fixed and checks ok.

"New updated multipoint LED module kit installed as per Whirlpool Technical Service Pointer #: W11606409 Rev G. Interior illumination now fully restored. This unit has surpassed 5yrs since installation, labor no longer covered, part coverage only.

"Entered unit into diagnostics mode and did not find any stored fault codes. Performed automatic test and confirmed all ops are functioning properly. Complaint is not getting enough water. Advised unit is getting correct amount of water for the wash cycle that is being used. Advised, deep fill does not work on normal wash setting, you must use bulky, bedding, heavy duty, etc.. unit is working as designed.

"Got to this unit to hear from the customer that the top shelf of the refrigerator section was basically freezing most food items on the top two shelves. This has been an issue, typically with the diffuser not opening or closing when it should be or when its directed to and or sticking open. Got into diagnostics to find that the damper door was indeed not closing. Was able to replace this with a new damper door that was sent with. Temperature sensors in diagnostics appear as though they are under passing tests. Set the temperatures closer to normal settings from where the customer had elevated them because of things freezing. Gave some explanation to the customer about how things worked in this unit so she could orient food items in the shelving to facilitate proper cold in those areas. Have to wait at least 24 hours or so to ensure that these temperature changes are in effect and actually consistently seeing so-called normal temperatures again. As far as I know now job should be complete.

Got back to this unit and was able to install new user interface. After install installation of new user interface tried to connect this unit to get new software downloaded to remedy issues with this product. With the help of the customer who had already installed the software on their devices was able to get this unit to try to connect. The unit would go through the Bluetooth beginning version of the connection and then basically stall once it hit the Wi-Fi version of connection. The unit was timing out every single time tried disconnecting and reconnecting multiple times to no avail. Because of this issue persisting called into Tech line to get this reported and see if there was any next steps for fixing this unit. Had to call into the connect team after speaking with the tech line team. The connection team basically walked me through some different test testing to find that the previous company that had worked on this unit that had exchanged both the user interface and ACU had done so consecutively and did not allow for the model and serial number electronically to be transferred to the new parts. Because this happened the unit would not continue to connect because it could not verify the units model and serial number against pre-existing information. This was not going to or ever allow the unit to hook up to Wi-Fi to download these newest updates. This information was given to me from the connect team. Gentleman on the connect team was also able to set up for a replacement of this unit. Customer talked to this gentleman on the phone as well to confirm address email and the unit. As far as what I heard over the phone, the unit will be placed in order yet tomorrow. Customer will be in contact with customer care until this is fulfilled. Job complete."

Found lose connection at control reset and reinstalled connection/ molex all ops test ok customer to advise.

"Replaced gasket, vent, vent seal, lower door seal. All checks ok

Installed tested checked ok

"Found unit with failed actuator w cam replaced both from truck stock tested unit checked ok

Installed new dryer repair kit. Tested operation of the unit and it is now working properly. Job complete.

"Checked dryer for leak, found vent completely clogged all the way into dryer. Quoted to clean ou entire dryer of lint. Quote accepted, cleaned dryer and ou back offered, tested operation. Unit is running properly at this time."

Control is acting up. Part is NLA. Cust is going to use it for now as she can.

Checked unit did not find any leaks. Unit was likely oversoaped. Job complete

Checked unit the noise level is normal there is no way to make it louder job complete

Replaced rf switch. All checks ok

Installed new door and confirmed unit working properly advised Mrs. to call us back if she has any problems

"Found unit working as designed, squeaking is racks shifting when banging on top of unit, screw was an extra from factory.

"Replaced faulty, exhaust fan assembly and confirmed proper operation. Control board not needed."

Found and removed ice buildup from cam on auger shaft. Confirmed unit dispensing ice properly now. Job complete.

"Installed new control and drain pump,tested good afterwards"

"Recall - icemaker still not working since oct.24th. And valve leaking from John guess connection on dual valve also ,I found error e5 on icemaker,installed new dual valve and icemaker.

Replaced pump motor assy

"Checked for gurgling noise, found drain in rear of unit to be clogged with dust causing water to drain slower than normal. Cleared out drain."

Installed user interface and tested. Unit is connecting to phone ap but still not allowing features to work from phone. Customer calling connect at whirlpool to troubleshoot issue with ap.

Replaced mullion job complete

"No service conducted, service fee waived."

Installed new control. Performed short test and confirmed all ops functioning properly. Job complete.

"Customer concerned that the unit is displaying F13 error code after 3 minutes into the cycle. Confirmed issue. Upon arrival, inspected unit and found 2 issues. First issue, found mounting hardware has detached from the dishwasher and the unit is free floating inside the cabinetry. Re-installed mounting hardware for the customer. Second issue, found that the high loop on the drain line has detached from its bracket, causing siphoning issue back into the dishwasher. I believe this to be causing the F13 error code. Re-installed high loop on the drain line and secured. Reset the unit and ran on a cycle. Monitored for 10 minutes and verified error code has no come back. Informed customer to monitor and call us if issue comes back. Job complete.

"Installed new parts, tested, all ops good. Job complete.

"Customer concerned that the lower dispenser is defective. Confirmed issue. Upon arrival, installed new dispenser pan. All ops good. Job complete."

Confirmed all lights out in refrigerator. Freezer lights working properly. Replaced all refrigerator lights and confirmed proper operation. Lights covered under part warranty.

"Checked unit for back right burner not working, found switch connection not seated properly. Reconnected tighter and tested, unit running properly at this time

"Confirmed no ice or water in the icemaker or bin. Found freezer temperatures at 12?. Found low side pressure at minus one in a vacuum. Unit .75 A. Contacted tech-support about issue with unit. Was advised to pressurize system with nitrogen to search for a leak. Unit is just passed the second through fifth year, sealed system, warranty parts and labor. I called trade partner team trying to get a concession to cover the labor. 7740794707

Installed parts.

"Installed new dryer motor and idler pulley because of noisey operation ,tested good afterwards

Adjusted freezer door so it will light up better on the door seal job complete

Replaced Icemaker and cut out old bracket to fit new Icemaker job complete

Replaced harness. Completed function test. All checks ok

Replaced sump assembly. Completed function test. All checks ok

"Installed new ui console due to some selections are not functioning,tested good after calibration"

"Found unit had not produced any ice since last visit. Initiated Ice production and verified proper fill and sealed system operation, however no water spraying from recirculation pump. Pulled unit and found no voltage into recirc pump during production but did have proper 120VAC from main control. Spoke with TRUE Techline and was advised to bypass recirc molex connector with a Wago lever nut. Reinstalled unit and ice production properly started and ice was forming at completion of service. Customer will monitor and advise."

Removed and replaced icemaker assembly. Still did not hear any noises today. Mrs will monitor and advise.

"Installed ew dispenser toro, shaft, guide and ice door kit. Tested operation of the ice dispenser and it is now working properly. Job complete.

"Installed new pump and motor assy, confirmed unit working properly at this time"

"Installed new icemaker, filled tube heater and dual water valve. Reprogrammed controls to allow mullion and facia heaters to turn on. Advised to monitor unit"

"Ran through onboard diagnostic, no errors, did self test that activates all components and found unit to be running normal. Then ran through quick wash cycle and still didnt hear ticking noise or anything abnormal. Advised if issue persists to get a video of noise to help pin point. Unable to recreate at time of appointment."

replaced washer lid and checks ok

Replaced the main control. Ran an auto test to completion successfully. Unit operates as designed at this time. Advised cx to call the office if issues persist.

Replaced miscellaneous rollers and unit is now working as it should.

Inspected unit and determine the freezer door is not closing all the way leaving a gap open therefore losing temperature and building ice from condensation. Notice the left railing for the freezer door was faulty loose. Repaired problem by reinstalling the left railing tightly and securely. Also removed the ice buildup. Door is now closing all the way. Tested properly. Job complete.

Cx complaint: stove not workingUpon arrival found f1e0 for a failed main board. Replaced defective main board with pre IDd part. Tested all operations successfully. Unit operates as designed at this time.

Replaced control and completed function test. All checks ok

"New FC evaporator fan motor installed. All initial unit operations to include function, airflow and sound level of the new FC fan motor check good upon completion of service. Customer to advise.

"On arrival found both sections not cooling and no lights, fans or compressor operation. Verified 120VAC into unit from house supply. Disconnected user interface from electronic control and all other components starting working and unit is now cooling properly. UI is shorted and would have to be replaced. Product will work with UI disconnected however no temp control or icemaker operation. Customer declined estimate at this time but will advise the office if they would like parts ordered."

Found FC drain clogged causing water on floor. Cleared drain tube and installed customer supplied lightbulb in FC. All operations test OK at this time.

"Installed new compressor and filter drier, vacuumed system and charged with 55g of r600A. Tested unit, all ops good. Job complete.

Installed new icemaker. Tested operation of the icemaker and it received water. It is working properly. Job complete.

F7E9. F7E3. F7E8. Found screw that holds rotor on off and rotor off under machine. Used loctite on screw and put rotor back on. All checks okay.

"New updated multipoint LED module kit installed as per the Whirlpool Service Pointer. Power restored, all start up procedures initiated without fault. Full interior illumination restored. All unit operations check good upon completion of service. Customer to monitor and advise should further service be required."

Installed new ice container and confirmed unit operating properly at this time

"Customer concerned that the unit is not draining properly on the top unit. Confirmed issue. Upon arrival, removed dishwasher drain hose from disposal and found small debris buildup within the drain tube. Cleared restriction and tested. Unit is draining much better now. Tested multiple times and found no further issues. Job complete.

Installed new support bracket. Did not need the electrode igniter. Revised the estimate. Tested operation of the griddle and it is now igniting properly. Job complete.

"replaced control board, driver and cond. fan motor is working fine now"

Found unit has bad bearing driveshaft pitted also main control parts discontinued customer replace unit.

Inspected unit and determine the hot wire going from the bake relay one of the legs on the bake element was shorted out therefore not powering the element. Repaired problem by rewiring he connection tightly and securely to the bake element. The bake element is now getting the correct voltage and heating up. Oven is now working properly. Job complete.