"Front panel and left cabinet is smashed in, would need full cabinet rebuild.; ordrng 1 3hour (3 hour) and 1 W11417441 (Cabinet) and 2 2man (2 man)s and 1 W11402947 (Panel)"

"Got to the unit to find out the LED lights inside both refrigerator and freezer section not working. Along with icemaker level sensor ice room, fan and icemaker. Also not responding. Once got into diagnostics found certain items would respond while others did not. After power cycling, the unit found that certain items that were not working or now working. Due to this, it has helped to decipher which parts to order. The aurora board being the main suspect for unit not cooling and light shutting off. The icemaker fan, not working properly after reset or during testing, has caused precaution and not able to adjust the feet on this unit properly due to the rubber coming off the bottom. Ordering all these parts to fix this unit customer would like for me to return.; ordrng 1 WPW10515763 (Lft foot) and 1 WPW10515762 (Rt foot) and 1 W10830288 (Led board) and 1 W10846539 (Ice room fan) and 1 Pleasesendmebacktothis, dspstn on spec-tagged invntry: 1 WPW10341329 VALVE"

"Tech found unit with leaky Gearcase and poor suspension rods. Unit would need full rebuild to fix, placed parts in ticket if approved. Cust paid $125.00 CC Auth# U393EY"

"Temp in frz 9. Good frost pattern. Freezer temp too high but sealed system looks good. Ordering temperature control parts.; rqstng P&A on 1 W11089931 (User interface) and 1 W11032800 (Fan with thermistors), states that autho needed"

Tech was assigned as a helper;

"called tech line and they want the freezer defrost thermister changed and fan motor , the EA150 fault code is for a dispenser error , unit does not have a water dispenser , ordering thermister , evap. fan motor and main programmed module , evap. fan motor will not run in testing; ordrng 1 00617203 (defrost thermister) and 1 11023625 (evap. fan motor) and 1 12027090 (control module programmed) and 1 2manjob (2 man job) and 1 JayandBenonly (Jay and Ben only)"

Found bad drain pump has power will not drain no blockage in pump customer to call if wants repaired michaelgetlan@amusementconsultants.com; rqstng P&A on 1 00620774 (Drain pump) and 1 Sh (Sh)

"Installed parts, all checks okay."

Tech was assigned as a helper;

Installed new pump & motor. Tested operation of the unit and it is now working properly. job complete.

"Installed new of burner switch and harness due to unusual issue where left front burner came on when both left side burners were on,looks like there was damage done on possibly delivering,or dropped,customer never noticed intill the range had to be pulled to repair,texted good afterwards ; dspstn on spec-tagged invntry: 1 WP3149404 SWITCH"

Replaced water intake on side of dw. Cust had the part Miele sent them. Checked operation ok job complete

Installed door all ops ok; O-emld tckt

Changed freezer light and railing. Both parts covered under parts warranty. Railings operate properly and the ligh checks out okay. Unit is now operating as designed.; dspstn on spec-tagged invntry: 1 WP12466115SP SWITCH

Ran dishwasher motor seems a bit noisy sounds like motor may be overheating shutting down and then working again when it cools off; ordrng 1 W11416363 (Motor sump assy)

Found unit with loose bracket tightened tested checked ok

Installed panel all opsmok

"need evap fan motor for unit , it has to be pulled to get cooling unit off top; ordrng 1 evap.fanmotor (evap. fan motor) and 1 2manjob (2 man job)"

"Refrigerator no ice has Errror E2 need to order new icemaker at a cost of $407.54, less $125 pd by credit card with bal due $282.54,order part; ordrng 1 W11658802 (Icemaker) and 1 Shp (Shp)"

"Found knob stripped out, nto knob. Transaction ID: 479683; ordrng 1 131873500 (Knob)"

"Console display is not working. It illuminates, but does not display anything. Unit will need new console. Will also return with main control in case it is needed. This house has a major cockroach infestation. I had to walk in place in order to prevent the cockroaches from crawling up on my shoes. I could not set my tool pouch down on the floor in fear that the cockroaches would crawl inside my tool pouch also. Customer called me after I left and explained to me that she has been dealing with this cockroach infestation and apologized several times for it. I explain to her that we will not return to work on the unit Where currently sits, and that she would have to put it under the garage for us to repair it. I explain to her that we will not come back inside that house. She understood and said that she will have it under the garage for us to repair it. ; ordrng 1 W11478526 (Console)"

Found unit with broken drawer in ff section. Tech replaced parts listed below. Tested and checks ok

Could not pull unit out of cabinet. Plumbing cord by cabinetry . Prop manager is removing this so we have access to plumbing; ordrng 1 Reschedule (Reschedule)

"Unit is completely dead, there is power going to unit, I tore down the back and the top and checked wires for corrosion, everything looked ok. Possible bad board, bringing unit into shop; saved tckt"

Found and replaced faulty control board

"Per the customer, after completing a routine cleaning cycle the unit had failed to resume normal ice production. Unit had been turned back on over two hours prior to arrival. Found no ice produced, water within the reservoir at ambient temp, only a frost ball into the evaporator with no further cooling throughout the evaporator plate. Initial inspection has found no component failures i.e. compressor, condenser fan motor, circulation pump, etc. all functioning normally. Primary failure due to a leak of the sealed system. Unit picked up for further diagnosis and repair. This unit holds a Manufacture 4th - 5th year Sealed System Part Only Warranty, Labor Not Included. Customer responsible for labor as well any parts needed to repair not relating to the sealed system. Customer authorization needed prior to part order and/or repair. Customer has paid Service Charge $125.00: CC, Transaction ID: 479223. ; ordrng 1 SSService/ShopRepair (SS Service / Shop Repair)"

Found unit icing up again will order harness and as the bi metal may be stuck open.... will steam unit and double check all connections from recently installed heater and will install data loggers to monitor unit to make customer feel better; ordrng 1 W11449066 (harneswire) and 2 dataloggerss

Received wrong part; ordrng 1 W11552018 (Control)

"Dishwasher not washing,would fill up then stop with no voltage,need to order ,total cost $489.85;only pd $125 today by ck and will make a decision about it later ; ordrng 1 W10909703 (Control) and 1 Shp (Shp), dspstn on spec-tagged invntry: 1 W11175771 WATER VALVE"

New ice maker assembly and ice container installed. Upon restoring power the newly installed icemaker completed harvest cycle to include proper water fill without fault and/or water leaks. All unit operations check good at time of service. Customer instructed to monitor and advise. ; dspstn on spec-tagged invntry: 1 W11548535 VALVE

"Customer complaint unit not dispensing water and unit as defrosted. Found unit not dispensing water and compressor wasnt on. Also found a hole in the water line. Had to reboot system to dispense water and turn the compressor on in test 5. Replaced filter housing. Called techline to document Sr 7736317456. Recommend calling techline to document. Need to order controls for unit. ; ordrng 1 W11567494 (Inverter box) and 1 W11595219 (Control) and 1 W11613294 (Reservoir), dspstn on spec-tagged invntry: 1 EDR1RXD1 EYEDROP ICE & WATER FILTE"

Installed troth all ops ok; O-emld tckt

"Full diagnostic testing conducted prior to part installation. Per test result and customer description of intermittent failure, a new HV control and evaporator fan motor with harness assembly installed. Power restored and again full testing conducted through diagnostics finding and/or reporting no component failures. All unit test and operations now check good. Customer to monitor and advise. Original HV control marked and retained for core return. ; dspstn on spec-tagged invntry: 1 W10846539 FAN"

Water filter housing is clogged. It is not allowing water to pass through and dispense and four make ice. You would need new water filter housing. Unfortunately water filter housing part.WR17X11981 has been discontinued..Job complete

"Part came in damaged will reorder ; ordrng 1 W10554251 (Basket), dspstn on spec-tagged invntry: 1 W10554251 SPIN BASKET"

"When I arrived the customer immediately began telling me that she wants a new unit. I plugged it in and turned it on and it would not fill with water. I removed the water filter and it began to fill. After a few minutes the compressor turned on. After about 25 minutes there wasnt any cooling at all taking place. The compressor and tubing remained cold. There is a sealed system leak. I explained to the customer that the repair would need to be done at our shop. She denied the repair saying that it is highly unlikely that she will ever see her appliance again . I tried to reassure her by letting her know that this is standard for us to do for this type of repair and that in fact, I was sent out today with an appliance dolly specifically for this, in the event that it was needed. She told me several times that she wants her warranty company to replace the unit. I asked her 5 to 6 times if she wanted me to take this to the shop to repair it and she said no. As I was leaving, she made a comment to me that this wasnt a very good visit. I suspect that is because she did not get a new appliance. Unit needs sealed system repair but customer declined. Job complete."

Ran test 56 E5 error code bad thermister replaced icemaker tested unit passed ; dspstn on spec-tagged invntry: 1 W11482025 WATER VALVE and 1 W11482383 WATER VALVE

Cold water valve was slightly shut causing long fill error code readjusted valve and confirmed unit ran through a full cycle properly Mrs. will call back if she has any future problems

"Unit is now throwing an E5 icemaker mold thermistor fault, need to replace icemaker assembly. ; ordrng 1 W11658802 (Icemaker)"

Found vent hose kinked removed excess hose and reposs ck oper ok; dspstn on spec-tagged invntry: 1 WPW10106710 TEST KIT

Tech replaced faulty rack system with new updated one. Tested united all checks ok

De iced the entire evaporator. I removed and replaced the control and heater assembly. Job complete.

"Installed new thermal fuse and tested unit in the process of testing unit belt snap and turned off need to order belt; ordrng 1 Belt (Belt), dspstn on spec-tagged invntry: 1 W10909685 THERMAL FUSE"

"Refrigerator door dispenser leaking and wont shut off due to bad paddle switch,need to order part,total job cost $291.53 less $125 with bal due $166.53,order part; ordrng 1 WR17X26308 (Dispenser paddle) and 1 Shp (Shp)"

"Found upper manifold and spray arm hitting into the basket, will order and replace; ordrng 1 W11627525 (Upper spray arm) and 1 W11662109 (Upper manifold)"

"unit all frozen up , turned breaker off so it can defrost; ordrng 1 turnuniton (turn unit back on)"

Installed fuse tested checked ok ; dspstn on spec-tagged invntry: 1 W10909685 THERMAL FUSE

"Refrigerator still tripping breaking,checked everything,called whirlpool tech support and trade care team this time per Bruce at techline, file number K84607902. Per service pointer customer needs electrician. Refrigerator working properly. GFI breakers are issue"

"Mrs had Subzero filter on hand, replaced filter and reset filter light. Icemaker cycled and filled, all checks OK. Transaction ID 479991."

replaced module and programmed unit and checks ok

Tech was assigned as a helper;

"As per prior service, found unit temperatures, operations and sounds all normal upon arrival. Unit again ran through diagnostic testing to include compressor run test, finding a slightly elevated operational sound as a result of vibration of the condenser as originally suspected. Per the customer sound duplicated through compressor run test is a lower volume, but appears to be the same sound. Adjustments made significantly reducing operational sound levels. Customer instructed to monitor and advise."

"Replaced washer idler pulley, tested in a high speed spin and all checks OK."

found all burners are working as they should and both heating elements are working fine... but the whole cook top glass is broke it multipule spots... will need to order; ordrng 1 W10908095 (cooktop)

Cleared defrost drain ck ok paid 160.50 ck # 556

After speaking with customer and listening to video i can assume it is the ice maker because i found the ice maker off and the noise has stopped for the customer the last day or so... also found iregular size cubes recently dumped into ice bin....reset ice make and dispenced ice and will order ice maker for return visit as the motor sounds like it is fighting to drop ice; ordrng 1 W11546935 (ice maker)

Attempted to replace bottom dish rack but all 4 wheels are broken and new dish rack doesnt come with wheels advise customer about issue customers wants to replace wheels nto wheels ; ordrng 4 W10195416V (Wheel)s and 1 S&h (S&h)

Installed burners and cooktop tested checked ok ; dspstn on spec-tagged invntry: 1 W11171119 ELMNT-SURF

"no water coming into icemaker , water valve needed; ordrng 1 wr57x33326 (water valve) and 1 S&H (shipping)"

I removed the lower drawer assembly and assembled the new drawer assembly with the ordered parts. I installed new draw assembly. Job complete. ; dspstn on spec-tagged invntry: 1 W10807828 GLIDE-DRWR

"egg tray hitting door , moved tray over and door is closing fine now , added a little 134A to the s-z drawer Mr. to advise on unit"

Found channel for gasket on door damaged will order new; ordrng 1 LW10636410 (Door-white)

"I got to the unit to find that the drain in the freezer section was frozen. Check to ensure that this did not have a duck bill causing this issue. Unit has the S P-trap, which is the update. Had to thaw the drain and check for water flow. Unit is now draining properly. Collected for labor and service call. Customer would like to replace the door seal on the right hand door since the gasket is cracked. Did not charge for gasket at this time. Will charge for labor and gasket on return.; ordrng 1 W10830274 (Gasket) and 1 Shipping"

Tech was assigned as a helper;

Checked ref noise is the damper motor. Damper motor needs replaced ; ordrng 1 WPW10457601 (Damper motor)

Replaced case break. Still getting error not enough pulses. Per TL control board error ; ordrng 1 Need (Main control Get pop first could not provide to me)

Was unable to make it to this appointment. Other appointments ran too long. Called customer and explained. Need to reschedule ASAP.; saved tckt

"Installed new icemaker due to stuck in harvest icemaker,tested good,cycled and filled; dspstn on spec-tagged invntry: 1 W11546609 CONTRL-BOX and 1 W11645245 WATER VALVE"

"Found bad thermostat and unit is also rusted out underneath, customer does not want unit repaired due to condition and fear of leaks. Customer has a better Scotsman upstairs that they would like moved downstairs in place of this one. Spoke with office and setup for Wednesday with a tech/delivery to move unit downstairs.; ordrng 1 MoveUnit (Move Unit) and 1 Dolly (Dolly)"

"Wine cooler showing Hi temp reading,no condenser operation but fan inside and lights working,called Avalon tech support and they gave me part numbers for parts needed,allow 45mins,order parts; ordrng 1 Pawc152szbs (Main control power and display boards)"

"Tech found unit with faulty ice maker tech replaced ice maker and advised cust to not change water filter until operations of ice maker are good due to no dispenser for water. Tested unit all checks ok. Cust paid remaining of 405.43 CC Auth# 3JH9H9; dspstn on spec-tagged invntry: 1 EDR3RXD1 FILTER, WATER"

RF evap motor not working needs new evap motor and thermister; ordrng 1 Wr98r4546322 (Update module) and 1 Wr55x10025 (Sensor) and 1 Wr60x26866 (RF evap motor)

"Nothing we can do, vent is through concrete. No charge per VS"

Found unit has water to line not out nto parts; ordrng 1 0000 (Valve) and 1 0000 (Check valve/ grey)

Found bad inlet valve and filter head also missing parts for filter housing nto parts customer approved est.c.c om file ; ordrng 1 242009602 (Housing) and 1 Sh (Sh) and 1 242069701 (Cover) and 1 214983814 (Head) and 1 242252702 (Valve)

"Replaced all parts listed, tested unit and verified turntable is working. All checks OK."

"Inspected unit and determine the hot wire connection. Going to the inlet water valve was loose therefore not energizing the valve, so no water was going into the unit. Repair problem by reconnecting the wire, connection tightly and securely into the solenoid of the valve. It is now energizing with 120 VAC unit is not working properly. job complete."

Inspected unit and determine the damper assembly motor is faulty getting 120 VAC but will not activate so its keeping the vet closed. Will need the part to repair problem. Tried calling landlord but no answer. Tenant paid for service $125.00 with credit card. ; ordrng 1 242303001 (Damper assembly)

"Since prior service, F3-E3 (Water Temp Fault) continues to report. New inlet water valve assembly and mode shifter actuator installed to correct. Unit ran through complete diagnostic cycle, diagnostic load testing and initial Rinse, Drain & Spin cycle through to high-speed spin without fault and/or water leaks. All unit operations check good at time of service. Customer to advise. ; dspstn on spec-tagged invntry: 1 W11399437 PUMP and 1 W10721967 CAM"

"Confirmed continuing operational failure since prior repair service not due to the unit and/or component failure but the result of a power supply issue. Per the customer, the unit has been non-functional since completing a full home renovation and installation of the unit. Multimeter testing conducted finding: 244VAC between L1 & L2, 174VAC between L1 to Neutral / Ground, 70VAC between L2 to Neutral / Ground. Power supply whip isolated, finding 244VAC between L1 & L2, 120VAC between L1 to Neutral / Ground, 120VAC between L2 to Neutral / Ground, only when disconnected from the units terminal block with no load. Customer states, voltage checks conducted by the electrician had not been done under load but from the outlet only, not at the units terminal block. Confirmed the units cooktop fully operational on the L1 120VAC circuit. Confirmed all connections secure with no damage to the wire harness and/or components found. Harness connections isolated at the main control with no change in voltage readings at the terminal block. No illumination, tone and/or function of the oven control with or without the L1 and L2 lines reversed at the terminal block. Units oven control may or may not be faulty however, power supply issue will need to first be corrected before further testing can be conducted to confirm. Customer advised in detail on findings to be relayed to the electrician to better aid in corrective action to restore proper VAC as needed for unit operation. Customer to advise."

Wrong part accidentally ordered. Ordering oven bottom panel.; ordrng 1 W10777210 (Oven bottom)

"Found unit not cooling properly due to badly clogged condenser coil. Cleaned coil and unit is cooling properly. Customer also stated display was cutting out intermittently, could not reproduce problem so customer will monitor and advise on that. If customer calls back for display issues may need to replace jazz board (WPW10319823). All checks OK at this time. Transaction ID 478721."

"Installed control panel, tested unit, all ops tested good job complete"

"Installed parts, all checks okay."

"Installed wiring, tested unit, all checks okay."

Installed new door and control calibrated measure fill; dspstn on spec-tagged invntry: 1 WPW10341320 VALVE

Installed new dye drier and charging valve pulled vacuum and recharged system; dspstn on spec-tagged invntry: 1 876764 PROCESS VALVE and 1 WPW10143759 DYE DRIER

Tested new latch confirm unit still not working upon further inspection. Found that the board is completely burned out not allowing to send power anywhere advised Mrs. she is going to get a new washer.; dspstn on spec-tagged invntry: 1 W11394572 LATCH

Found head warped removed and replaced all ops test ok.

Installed heater all ops ok

Unit not properly defrosting. This will require additional time as both fresh food doors need to be removed in order to safely. Remove the inner shelving assembly without scratching doors.; ordrng 1 W11533213 (Control) and 1 W11291124 (FF defrost heater) and 1 W11395558 (Evaporator cover assembly)

"Installed parts, customer to advise if issue returns. All checks okay at this time."

"Changed the gearcase, clutch, slider, and stator. Ran calibration and tested. Unit operates as designed.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER"

Inspected unit and determine that Ice chute on the actual door is faulty therefore not allowing ice to dispense for the ice chute assembly. We have our parts department looking into the part and they will call customer with the remaining estimate depending on the estimate customer might or might not want to get it done. Customer paid service $62.50 with credit card.; rqstng P&A on 1 Icechuteassembly (Brian Sato is looking into part)

"Found washer side leaking from dispenser fill tube, also dryer side needs rear bearing replaced and new belt/pulley. Ordering parts to repair. ; ordrng 1 137457400 (Dispenser Fill Hose) and 1 137292700 (Belt) and 1 5303281153 (Rear Bearing Kit) and 1 BKandCR (BK and CR) and 1 5304507499 (Idler)"

Unit is almost empty checked cabinet to liner its good cust doesnt run his A/C instructed cust about humidity levels and proper loading

Glass cooktop is ok instructed customer on how to clean the glass

"Got back to this unit to do more testing. Call tech line to get better information. When checking where they want was finding power coming in to the main control board but no power coming out. Due to this, they want to order another control board. SR number, 773631388. Will have to re-order control board to come back out.; ordrng 1 W11261165 (Main control) and 1 Ovendolly"

Tech was assigned as a helper;

"Installed parts, all checks okay ; dspstn on spec-tagged invntry: 1 W10862456 HOUSING and 1 WPW10179146 VALVE-INLT"