"need to replace touch module , shuts off intermittenly; ordrng 1 12039082 (touch module) and 1 2manjob (2 man job)"

"Found unit not cooling properly nto defrost harness and control; ordrng 1 W11650660 (Heater assy) and 1 W11645127 (Diffuser), dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER and 1 W11645245 WATER VALVE"

"Found due to normal use and excessive angle at the weakest articulating point, the units 5/16 inch water supply line into the FC door has split nearing the lower guide chase resulting in reported water leak when actuating the water dispenser. This units FC door harness and dispenser water fill tube are a foamed-in assembly and are a non-serviceable component(s) requiring installation of a new complete FC door assembly to restore to original condition and function. Due to high cost of the FC door replacement, the customer has authorized more cost effective modifications in attempt to restore proper water dispensing while at least temporary eliminating further water leaks and/or damage to adjoining wooden cabinetry. Customer has been advised, should failure reoccur, a new FC complete door assembly installation will be needed or the water dispenser actuator pad be disabled to prevent continuing water leaks and/or damage. Customer to advise. Customer has paid in full for service performed $244.28, Check No. 1273. Transaction ID:randy.scully@gmail.com; used 1 TJ80-55 (5/16 Quick Connect) from stock"

Removed and replaced maker assy all ops test ok.

"Install new knobs, tested operation of each burner and they are all working properly . job complete"

"Unit had a bad damper control. Replaced noisy damper with new part. Tested unit, all ops tested good. Customer will advise on any other noises. Job complete.; dspstn on spec-tagged invntry: 1 WPW10594329 CONTROL"

Replaced u/i ck operation ok

"Wrong valve ordered will nto correct one need mullinex connections not spade ; ordrng 1 W11645245 (Valve), dspstn on spec-tagged invntry: 1 WPW10179146 VALVE-INLT"

SR7736311365 techline is reffering customer to customer service as the machine will have a slight shake and vibration and we just replaced the suspension rods a few weeks ago; dspstn on spec-tagged invntry: 1 W11396716 SUSPENSION

Removed and replaced handles all ops test ok.

"icemaker will not cycle again , need to replace icemaker , per tech line , icemaker will fill when you run a test cycle on it; ordrng 1 11016457 (icemaker RPW)"

"Through diagnostic testing found minor intermittent RC freezing issue appears more that due to product placement than component failure, customer advised. As reported by the customer, found little to no water flow at the units dispenser as well as poor / slow ice production. Confirmed good water pressure from the home supply. With the units water tube from the isolation valve to the water filter housing removed, found the valve energized with only 70VAC, as found at the dispenser with little to no water flow through the valve. Confirmed at the HV control between P3-4 to P1-2, 120VAC supplied with the water dispenser pad actuated. Primary failure due to a faulty diode of the units compartment wire harness. New wire harness needed to correct primary failure. New isolation valve not yet received to have on hand should original be found faulty through further testing following installation of the new wire harness.; ordrng 1 W11614808 (Harness)"

"Got to the unit to find that the maintenance man has move this unit into a model unit. This unit requires a new basket due to the inner support of the basket being broken. Due to this have ordered several other parts to ensure fix on return. This will take two men quite a while to disassemble and reassemble due to the fact that the dryer Hass to come off the top of this unit. Please allow for extra time due to this fact; ordrng 1 WPW10531289 (Tub ring) and 1 W10554251 (Basket) and 1 WP389140 (Drive block) and 1 WP21366 (Spanner nut) and 1 W11454741 (Gearcase) and 1 2manjobrequired (Send me back) and 1 Wheeldolley, dspstn on spec-tagged invntry: 1 W10721967 CAM and 1 W11239857 BELT"

"Found error code for shorted OWI sensor and wash motor not running. Will start with sensor, if it doesnt fix it motor would be needed and not worth repair at that point.; ordrng 1 W11084121 (OWInsensor), dspstn on spec-tagged invntry: 1 W11085683 PUMP & SUMP and 1 W11175771 WATER VALVE"

Checked unit ops found unit compressor locked up not allowing unit to cool advised customer about issue and customer is going to buy a new refrigerator.

Found fill tube out of poss leaking reposs tube ck operation ok; dspstn on spec-tagged invntry: 1 W11565638 ICEMAKER and 1 WPW10279909 VALVE-INLET

Test 56 throwing an E5 error code bad icemaker thermister unit needs a new icemaker; ordrng 1 W11658802 (Icemaker)

Found faulty icemaker and water valve. I removed and replaced them both. All functions check OK. Job complete. ; dspstn on spec-tagged invntry: 1 WPW10179146 VALVE-INLT and 1 WPW10300022 ICE MAKER

Installed control all ops ok

"Customer has canceled service on this unit upon arrival (1 of 2). Per the customer, the unit has resumed normal operations since initially calling for service. Moreover, new wooden flooring has been laid throughout the home affectively locking the unit in position preventing removal for inspection and or repair without potential damage to the flooring. Customer will first address installation issues and advise should service be required at a later date."

helped out

Got back to the unit to install new tub springs. Got the unit apart. Swapped over the parts and pieces needed to make the change. Got the unit back together to find the unit still has vibration when tested in the garage off of the pedestal. With the new leveling fee installed. This load was with towels same as testing before. Found that once moved into the laundry room in the house on a tile floor re-checked for level. Unit is indeed level and tested. Saw better results with this test than any other. Still see some slight vibration on the final spin. Seems to be improved on this load. Customer to inform us whether or not it gets worse. need to document this with tech one. Due to the days events of work and appointments was not able to call at this time.; O-emld tckt

Inspected unit found control panel loose. Its missing a nut washer for the screw. Will need to order part.; ordrng 2 WPW10131123 (Nut washer)s

I removed and replaced the console. All functions check OK. Job complete.

"Found the units icemaker stripper out of home position. Ice maker cube mold and ice container both clear of water and/or ice. Mechanical ice maker manually advanced after which the ice maker completed harvest cycle to include proper water fill without fault and/or water leaks. All other unit tests and operations check good at time of service. Ordering new icemaker assembly to prevent continuing ice production failures. ; ordrng 1 W11548540 (Ice maker), dspstn on spec-tagged invntry: 1 W11548535 VALVE"

Installed harness and found defect will reorder new harness ; ordrng 1 W10868535 (Harness)

Found door gasket not very sealed as it could be as condinsation was building up at the top in the middle of both doors.... reheated gaskit with heat gun and confirmed a better seal but advised customer to monitor unit and call us back if moisture returns

Installed new ice maker tested in a harvest cycle everything checks ok at this time

"Called tech line and received sr#7736312843, her Tech line after putting in the shim if that did not fix the problem that it is going to be considered a normal noise please advise the customer as such that if she wants it resolved, she will have to call customer care"

Installed new seal tested checked ok cust to record any additional leaks for better verification of issue

Found unit with intermittent issue with control not sending voltage to valve when command is sent will nto new control ; ordrng 1 W11553746 (Cntrl)

"Checked unit ops found unit displaying PO on user interface and lights inside of ff section blinking user interface face had a confirm button blinking, I pressed confirmed and units lights quit blinking unit is cooling currently 38.degrees and freezer 0 degrees checked all fans they check good customer thinks noise was coming from ice bucket due to it not be properly set on shaft I set ice bucket in proper spot and no more noise everything checks good at this time customer to advise customer paid $125 with CC for todays visit"

Replaced thermal fuse and tested operation. Unit operates as designed.Collected remaining balance of $73.27 CK Auth# RF3C34; dspstn on spec-tagged invntry: 1 WP3392519 FUSE-THRML

"Check valve and regular valve needed, ordering parts ; ordrng 1 Checkvalve (Check valve), dspstn on spec-tagged invntry: 1 W11423781 DOOR-ICE and 1 W11645245 WATER VALVE"

"Found bad housing and control nto parts ; ordrng 1 W10210871 (Housing), dspstn on spec-tagged invntry: 1 8206232A BULB"

Found unit with same E5 error code for thermistor on IM will reorder new IM and data loggers to recorded temperature ; ordrng 1 W11483482 (IM assy) and 2 123 (Data logger for freezer section and IM box)s

"Found unit tripping breaker, will order needed parts; ordrng 1 W11643701 (Harness) and 1 W11513246 (Control), dspstn on spec-tagged invntry: 1 W11026785 MOTOR DRIVE and 1 W11395618 CAPACITOR"

"Tech replaced shorted compressor and repaired leaky connection at the condenser line. Recharged unit with r600 . Tested unit all checks ok. Advised cust to wait 24hrs before loading unit up to be sure of repair. ; dspstn on spec-tagged invntry: 1 876764 PROCESS VALVE 1 W11504415 COUPLER , 1 W11504431 COUPLER , 1 W11504433 COUPLER , and 1 W11504447 COUPLER"

"Customer mentioned there was a noise coming from inside while spinning. I spun the spin basket by hand, and did not hear anything unusual that matched her description. I entered the unit into diagnostics and no error codes were found. Also, during the high speed spin she did not hear the sound either. job complete. Auth Code $125.00 CK Auth# 9M399A"

Spoke with TJ at tech line verified unit has vent issue and to order vent tester for full verification if confirmed vent is issue service call will be due at time of service per whirlpool sr# 7736307245 cust refused to sign to agree part # w10106710 vent tester

"Found failed control, installed new one and all checks okay.; dspstn on spec-tagged invntry: 1 W11608056 ELECT CONTROL"

"Put in new pump assembly, tested unit out in diagnostics and regular normal cycle. No leak or faults. All ops okay. Job complete.; dspstn on spec-tagged invntry: 1 W11460945 PUMP-MOTOR"

Install back panel due to noisy vibration noise. Found loose harness in back. Also tighten that up tested good afterwards.

"Customer complaint unit had no cool, found that the area had a bad power outage and the power killed the start dev on the compressor. Replaced start with new part, tested unit, compressor is staying on. Customer will advise on refrigerator getting cold. Job complete. Charged 235.40 by CC. Transaction ID 478155, Autho WAU333; used 1 W10197428 (Start dev) from stock"

Found unit just running drain pump wont start a cycle replaced control ck operation ok

"Installed new control board due to relay stuck keeping it on high all the time,tested good afterwards pd in full by cc $448.94 $448.94 CC Auth# H99Y49; ordrng 1 Shp (Shp)"

replaced auger motor and checks ok

Tech was assigned as a helper;

"Installed all parts, no leaks all ops ok. Transaction ID: 477861; dspstn on spec-tagged invntry: 1 WPW10238100 INLET VALVE and 1 WPW10258562 INLET VALVE"

Found unit works great customer was advised by builder to call advised customer on ops and care called techline advised this is normal ops.

Heated oven at 350 ck temp ok advised cust to let preheat longer

"Microwave not coming on but 120volt present to fuse,thermostat,need to order dolly and part,total cost $311.12,less $125 pd by ck#796 with bal due $186.12,order part; ordrng 1 W11568584 (Thermostat) and 1 Shp (Shp) and 1 Ovendolly (Oven dolly)"

Received wrong part Mrs. says it is OK to just leave the park by the door on return if she is not home; dspstn on spec-tagged invntry: 2 W11457841 STRIKE

Ran Dino found no fault codes and unit ran without tripping the breaker called tech line and advised cust possibly a breaker problem sr#7736306048

Found faulty ice maker will order no charge to customer for labor or part; ordrng 1 WPW10300024 (icemaker)

JK and I removed and replaced the bearing kit and heater coil. All functions test OK. Job complete.; dspstn on spec-tagged invntry: 1 5303281153 REAR BEARING KIT and 1 5300622034 COIL-HEATER

Tech was assigned as a helper;

Found unit out of gas reset to install dye drier and look for leak also ck warr on sealed system. Unit has taps on it already need history on unit collected 125.00 cash; ordrng 1 Dye (Drier) and 1 Warr (Info)

Small oven thermostat; ordrng 1 Need (Small oven thermostat)

water valve is making loud buzzing noise when icemaker fills; ordrng 1 WPW10312696 (water inlet valve) and 1 W10786952 (pressure regulator) and 1 JAYONLY (JAY ONLY)

Tech replaced faulty evap ff fan with new one. Tested unit all checks ok. Cust paid $237.62 CK Auth# X39T93

Installed new RC evaporator coil and UV dryer. Vacuum system for 25 minutes.. recharge system with correct amount of refrigerant 6 ounces R134a. Unit is now cooling properly . job complete. Parts are covered for 10 years warranty but labor is not covered. Customer paid the remaining balance for labor $445.12 .. $200 in cash and the rest in credit card.

Assisted Rommel in repair ; dspstn on spec-tagged invntry: 1 WPW10143759 DYE DRIER

"Found small ice ball starting to develop on suction line of Evap, we could not see this issue prior as the whole unit was froze over due to a faulty bimetal. Unit not worth repair."

"Unit would need ff gasket, gasket is not changeable would need door. Transaction Id: 477549"

"replaced ice door motor , chute , filter and ice bucket and checks ok; dspstn on spec-tagged invntry: 1 EDR3RXD1 FILTER, WATER and 1 WP2180353 DOOR-CHUTE"

Replaced parts listed ck ok

"Adjusted front legs to level doors tightened door handles and sealed cabinet to liner in freezer section; dspstn on spec-tagged invntry: 1 W10876191 CAM-DOOR and 1 WPW10257206 CAM-DOOR , used 1 W10841140 ( Silicone) from stock"

"Call tech line and found centrifugal switch in motor faulty needs motor and timer ; ordrng 1 279827 (Motor) and 1 WP694089 (Blower wheel), dspstn on spec-tagged invntry: 1 279838 ELEMENT 1 W10900067 CUT OFF , and 1 WPW10436303 TIMER"

"I filed to set this up as a two man, need extra hands to feed lines through hinge. Reset for Friday; ordrng 1 2man (2 man)"

I removed and replaced the control. I then tested all ops and the unit now checks ok.Job complete.

Tech found unit with faulty led board causing some lights to work in ff side not all. Tech replaced board .tested unit all checks ok. Cust paid bal of 486.47 CC Auth# 934Y4J

"Found bulkhead, torn apart will order needed; ordrng 1 W11162465 (Bulkhead)"

"Ms was not home, picked up data loggers from front porch in white box. ; O-emld tckt"

"Found excessively rough range of motion of the units FC draw tracks hindering proper drawer function as reported by the customer. Confirmed issue not the result of product placement and/or frost / ice accumulation. All other unit test and operations check good time of service. New FC left / right drawer tracks needed to correct. ; ordrng 1 WPW10397636 (Slide, fc) and 1 WPW10397635 (Slide, fc)"

"Replaced the motor and Gearcase. Tested unit in diagnostics, all ops tested good; dspstn on spec-tagged invntry: 1 W11550891 AGITATOR"

Found unit running but not heating replaced control and ck operation ok

Checked unit ops found units bellow spring came off inspected bellow for any obstructions found none installed spring back on unit and ran in a quick wash to check for leaks found no leaks everything checks good at this time; dspstn on spec-tagged invntry: 1 W11314648 BELLOW

"Installed new board and put on new panel ui and after the 5 times you reconnect to bipass the wifi the panel would not turn back on... had to reinstall old ui to keep customer going.. also retesting unit the belt is starting to wear so will order that for return; ordrng 1 W11478523 (panel ui) and 1 W11239857 (belt), dspstn on spec-tagged invntry: 1 W11478523 UI CONTROL"

"Changed the main control and tested operation. After successfully draining, unit ran service test cycle successfully.Collected remaining balance of $457.65 CK Auth# C93F4K"

Found DO flashing indicating washer is not recognizing door as being closed. Found Drive board outputting only 6.5VDC when should be at least 12VDC. Tested door lock which checks good. Spoke with Steve at SpeedQueen Techline and was advised to replace drive board. ; ordrng 1 808149 (Drive Board)

"Recall - washer intermittently over fills and the water splashes over the side of the basket onto the floor. Unit has dual pressure switches, need to return with both switches and new pressure hose for additional testing, will only install what is needed. ; ordrng 1 203478 (Pressure Hose) and 1 202937 (Pressure Switch) and 1 B12548401 (Pressure Switch)"

"Found a lot of excess vent, shortened vent by about 6 feet. Pushed unit back and it lines up better. Advised customer to have vent cleaned. Transaction ID: 478144"

Found sump blocked with food removed debris advised customer not to use as was instructed but commercial or salesman instructed customer on ops and care.

"Unit falls under Technical Service Pointer #: W11632927 Rev A. Tech replaced motor and cap causing unit not to turn on and faulty lid lock,. Tested unit all checks ok; dspstn on spec-tagged invntry: 1 W11395618 CAPACITOR and 1 W11513248 LATCH"

Tech was assigned as a helper;

Installed new icemaker

Installed new filter cover on unit everything checks good at this time

"New stainless steel keypad facia panel installed correcting cosmetic damage. Power to the unit which was found to be off upon arrival, turned on for testing. At startup found no illumination of the display control and/or key function of the newly installed keypad facia panel. Only the oven interior light functional by engagement / disengagement of the door switch. Within three minutes of restoring power E005 Error (Communications Error) reported. Confirmed all wire connections between the keypad facia panel, display control and relay control board check good with no damage to the wire harness found. An oven dolly had not been supplied by pre-ID. Unable to uninstall for full meter testing. Power to the unit left shut off at the homes circuit panel. Ordering new programmed relay control board, display control and keypad facia panel for installation only should originals be found faulty through further testing. ; ordrng 1 Ovendolly (Oven dolly) and 1 12035572 (Control, programmed) and 1 10016594 (Display module) and 1 10016257 (Facia panel)"

Found unit low on Freon confirmed unit does have a heat transfer will order needed parts I am also ordering the evaporator and compressor to just in case you need extra time; ordrng 1 Nitrogentank and 1 Regulator and 1 Processstubadapterkit and 1 W11580057 (Compressor) and 1 W11546605 (Evap) and 3 W11506635 (Process stub-2 for cg stock)s

installed new harness an d confirmed heating throught all opperations

Picked up data loggers... customer said last night ice cream was soft then frozen in the morning; saved tckt

Unit needs a new icemaker; ordrng 1 W10884390 (Icemaker)

Bulb fused to bulb holder and shorted out the relay on the board installed parts unit working; dspstn on spec-tagged invntry: 1 8206232A BULB and 1 W11552018 CNTRL-ELEC

Called cust they stated unit is working now will call if they need us

"unit is missing a grease filter , ordering 2 per Mrs. Dunham; ordrng 2 W10422880 (filter)s"

Unit has no power cust to call electrician

Diagnose unit and determine the timer is faulty. Will never move from the time that you said it for. will need part. Gave customer an estimate and she approved it. Install new timer tested operation of the unit and it is now working properly. Job complete. Customer paid for job in full $342.60 with credit card

Replaced evaps and hot gas valves. Vacuumed down system and recharged with 5.0 oz r134

Found unit with failed fuse installed new checked ok also noticed unit breaker not designed to operate with this microwave. Will cause tripping due to amp draw from the capacitor customer will need proper breaker installed thats supported ; dspstn on spec-tagged invntry: 1 W10422951 FUSE and 1 W11552018 CNTRL-ELEC