"Control board is intermittently sending 35VAC, 120VAC and 0VAC to the freezer evaporator fan motor. All wire connections are solid. Control board needs to be replaced but part is no longer available. Customer will replace unit.Job complete"

Icemaker mold is leaking through however unit has a partial frost pattern on evap. Customer does not want to repair and has opted to replace.

Found unit has no frost pattern and no heat in condenser unit is 18 years old. Advised unit to buy new unit

Sr#7739749634 unit deemed non repairable will be exchanged

"Washer not washing due to actuator bad,saved error f7e1,installed new shifter actuator and tested good after calibration

Replaced hinge and confirmed unit working properly advised mrs that the gap is normal for this unit

"On arrival the customer had advised the unit had resumed normal operation however, requested diagnostic testing be conducted as a precautionary measure. F3-E6 (Moisture Sensor Open) F2-E1 (UI Stuck Button) & F4-E3 (Restricted Airflow) recorded in unit history, cleared prior to testing. Unit ran through diagnostic auto test, sensor test, UI functions test and normal cycle operations. All unit test and operations check good at time of service. Unable to duplicate reported failure. Customers description of failure suggests an intermittent stuck key fault and/or communications failure between the HMI and ACU control. Customer instructed to continue normal use of the unit. Should failure reoccur, advised power cycle be conducted at the homes circuit breaker. Should failure continue, installation of a new HMI panel would likely be the first course of action to correct.

"Found ice maker not cycling, put unit into diags and found no error codes. Ran ice maker harvest test and it passed, then ran ice maker fill test and it filled with water. Unit does seem to be operational customer to advise.

unit needs new control board. Part no longer available. Customer will replace unit. Job complete.

"When I arrive today, the unit is still located inside a very, very hot garage. Customers complaint was that the fresh food side was not as cold as it was when the unit was located inside the house. I opened the fresh food side, and it was cold. In fact, her thermometer she had placed on the shelf in there was registering at 41?. No frost accumulation on evaporator cover. All fans were working as they should. Freezer temperature air damper was set to coldest to minimize airflow into fresh food section and keep the majority of the cold air in the freezer section. Based upon that, the temperature reading and the location of this unit it is working perfectly as it should. I explained to her The situation and told her to keep the setting back at ideal position so that more cold air would flow into the fresh food section. I also explained to her that being in that environment makes it very difficult for the unit to evacuate heat. I explained to her this refrigerator was designed to be inside of a temperature control environment and not inside a garage. And that she could expect the prior performance if she brought it back inside the house in a temperature controlled environment. no problems found today. Job complete.

"Customer concerned that the front left burner is not working properly. Confirmed issue. Upon arrival, checked power at terminal block and its good. Accessed burner and found loose connection to the burner. Re-installed connection, all ops good. Job complete.

"drain pump was bad and full of dirt and rug backing

"Installed new valve and control due to slow fill and not spinning,leaving clothes wet at end,tested good after calibration

Unit needs new interface and control board. Customer will replace unit. Job complete.

Found unit unlevel and damaged suspension rods... Installed new ones from stock and leveled legs and confirmed unit now working like it should

Checked unit and everything was working.

"Installed parts, all checks okay."

Replaced inlet valve. Completed function test. All checks ok

"Installed evaporator, vacuumed, charged and tested, all checks okay.

"Installed trim, All checks okay."

"New control and motor relay installed. Unit ran through both calibration cycle and auto test cycle in diagnostics as well as Normal Wash cycle confirming proper water fill through to agitation without fault and/or water leaks. All unit tests and operations check good upon completion of service. Customer to continue normal use of the unit and advise should further service be required.

"New air diffuser installed. Unit ran through diagnostic testing confirming proper function of the new air diffuser. All unit tests, operations and sounds check good upon completion of service. Customer to advise.

Came to reinspect unit and notice the previous actuator I installed had a loose faulty leveler so it was bad. I installed a new actuator. Ran a test and then ran the unit for a while and it is now working properly. Job complete.

Found after customer washed a dog toy the pump was full of stuffing. Cleared debris and unit is now draining. Advised against washing toys that will come apart in the machine. All checks OK at this time.

"Found slider magnet separated and drain pump impeller broken off motor. Replaced both components, calibrated and tested unit and all operations check OK at this time.

"Confirmed unit never made ice after control replacement for different issue. Both sections temps match set point. Found icemaker molds dry and an aftermarket filter installed in housing. Replaced filter and opened icemaker module and found broken gears in module and arc marks on contacts. Replaced icemaker assembly, cycled and verified proper fill. All operations test OK at this time.

"Found heater open. Replaced heater from truck stock, verified unit now runs and heats properly. All checks OK.

Installed new drain pump. Tested operation of the unit and it is now working and draining properly. Job complete.

Found unit with control sending 3vac to bake element replaced control checked ok

Reinstalled unit all ops test ok.

Replaced drain assy. Completed function test. All checks ok

Found unit with failed hub and suspension cust decided to buy new unit

Installed parts checked ok

Unit needs new right Front infinite switch and Main wire harness. Wire harness was burnt up at the back of the switch and also destroyed switch. Customer will replace unit. Complete.

"Installed parts, all checks okay."

Installed actuator and calibrated unit all ops ok.

"Upon return, found unit had semi repaired itself. Found refrigerator and freezer have good frost pattern (freezer evaporator was not iced this time) installed high voltage board and power board per tech-support. Advised Mrs. monitor unit job complete."

Removed and replaced outer tub all ops test ok

"Sr 7739651350 unit has been submitted for exchange , notified customer whirlpool should be reaching out within 2-5 business days

Installed new gearcase and while taking aparrt we found unit needed dog bites for the agitator so we replaced those also and tested unit and customer is happy

I removed and replace the water valve and water filter housing. All functions now check OK. Job complete.

"Found wobbly basket, washplate stuck on gearcase shaft. Cost of repair more than a new machine.

"When I arrived, the evaporator was encased a solid block of frost. I used my steamer to defrost the entire evaporator, periodically stopping to use my shop vac and empty the contents of the drip pan underneath the unit to prevents leaks onto customers floor. I then found a faulty, defrost heater assembly. I removed and replaced it with the new updated part from truck stock. Lastly I used my shop vac to empty up the contents of the drip pan underneath the unit to prevent leaking onto the customers floor. Re-assembled unit. All functions. Job complete.

"Replaced Icemaker, UI and emitter/receiver boards. Customer will monitor and advise. All operations test OK at this time.

"Unit temperatures, airflow, door seal, etc. check good on arrival. Unit ran through full diagnostic testing. Recorded Fault: E5 (Ice maker thermistor is bad. Ice storage temperature satisfied but ice mold in frozen state too long. Possible ice mold thermistor issue). All other unit components pass testing finding and/or reporting no additional failures. New ice maker supplied by pre-ID installed to correct. Diagnostic testing repeated to include ice maker harvest cycle test and water fill test without fault and/or water leaks. All unit operations check good upon completion of service. Customer to monitor and advise should further service be required.

Came to diagnosed unit and determine all the components are running and unit is cooling properly. Customer had reset the unit this morning while going to work and when he came back five hours after do you know whats up 8? freezer and 30? refrigerator. Advise customer to keep an eye on it. Services good for one month so hes aware of that. Job complete.

Installed new Main control. Tested operation of the unit washer and it is now working properly. Job complete.

Installed all parts. Unit is not making any noises. Looks to have fixed it. Customer will keep eye on it. Tested properly. Job complete.

"Installed new parts, tested unit, all ops good. Job complete."

"Installed new parts, tested unit, all ops good. Job complete."

"Installed new cooling fan, tested unit, all ops good. Job complete.

"Found evaporator frosted up and bimetal open. Defrosted Evap manually and replaced bimetal. Verified heater, fans, etc all check OK. All operations test good at this time.

Installed new latch and confirmed unit now responding and going through all the tests and customers are happy machine is back up and running

Found after speaking with customer she explained the unit is bouncing all over the place.. So i confirmed unit needed a new suspension kit which customer approved so i installed and showed her the difference and shes happy with the results.

Found f.f thermistor out of range removed and replaced part all ops test ok

"Installed new tub, basket, gear case, suspension kit, Cam, kit, actuator, and agitator. Performed calibration and auto test. Confirmed all ops functioning properly with no leaks detected. Job complete.

Replaced the heater assy ref evap replaced the door opener motor

Unit has worn gearcase and hub with suspension cust will buy new unit

"Found pump burned up. Gave cust estimate, there is a possibility we would need control.

Found unit would fill and wash but not drain out. Found drain pump impeller had no tension and could not properly push water out of the unit. Replaced drain pump and cleared a partial blockage in drain hose. Ran through an express wash and all operations test OK at this time.

Found heater plate cracked and high limit open. Replaced heater assembly and installed thermostat kit. Verified unit is now heating properly. All checks OK at this time.

"Found unit making noise during shifting because of worn cam. Replaced cam with one from truck stock. Completed function test. All checks ok. Instructed customer on how to properly operate her washer

Replaced main control and UI. Completed function test. All checks ok

Removed and replaced element all ops test ok.

"I installed the new filter housing and still water is restricted thru the housing using filter that came with unit originally,I explained that whirlpool does not cover filters,she will replace filter now and let us know if still a problem"

"Installed new parts, tested unit, all ops good. Job complete.

On arrival found RC around 35 and FC around 8F. Ice cream and bread were both soft. Unit was producing ice but not storing it well. Opened evaporator compartment and found that unit is not fully defrosting. Defrost thermistor was not connected properly and had an arc mark from poor connection (see photo). Replaced thermistor from truck stock. Also found unit still overcharged and suction line frosting up back to compressor. Low side pressures running around 5 psi. Evacuated system completely and vacuumed to 29inHg. Measured in 68 grams of R600A which is a factory charge. Set unit to recommended temp settings for both compartments and verified good frost pattern on evap. Unit is on and cooling and all operations test OK at this time. Customer will monitor and advise.

"Replaced spin basket, washplate, suspension and tub ring. Also used hub from truck stock since new basket did not come with retainer like it should. Calibrated and tested unit, put into high speed spin and verified unit stays in balance properly. All checks OK at this time.

"Go to this unit and found that the icemaker had no water in it nor ice. Testing found no error codes with the icemaker or the unit. Further testing found the icemaker to be working but not receiving water. Was able to turn the inlet heater on for several minutes. After this That when sending water to the maker, it actually was received. This has been an indication that the unit needs a power reset and during the power glitch, the unit had turned off the inlet heater. Because this heater was able to be turned on and water was able to be dispensed believe this just to be a software issue. Explain this the best as possible for an odd situation. Customer understood. It is a strong belief of mine that this unit will recover within 24 to 48 hours as long as these parts are working. Job complete.

"New damper control installed. Power restored confirming full function of the new damper control. All unit tests, operations and sounds check good upon completion of service. Customer to advise.

Diagnosed unit and determine the water valve solenoid keeps staying open therefore allowing water into tub constantly. Need new valve. Gave customer an estimate and they approved it. Installed new water valve housing. Tested operation of unit and it is now receiving water properly and no more water leaks. Tested properly. Job complete.

"Recall - refrigerator freezer light switch is stuck closed from moisture freezing,I unstuck and tested good afterwards"

Found bad damper motor not allowing air flow into ff side. Unit is also starting to develop the heat exchanger issue on the back wall. Customer will not invest any more into unit.

"Unit working fine, found no rinse aid in dispensor. Advised cust of use and care. All ops ok."

Installed ice maker all ops ok.

Replaced the ignitors had to cut the right two venturis off to replace the ignitors on the right side. Cut them off and replaced associated parts. Replaced the rubber feet on the grates tightened a leaking gas line in the connection to the wall. Job complete

Replaced auger motor and ice bin. All checks ok

"Found unit not drawing water from cold or hot valves due to valves being impacted with sediment. Attempted to clean out valve but was unsuccessful. Replaced valve with part from truck stock. Completed function test. All checks ok

I removed and replaced the console. Ran a factory calibration and tested all functions including a normal cycle and the unit now checks okJob complete

I started today by checking incoming water pressure to the refrigerator and it was at 39 PSI pic of Pressure gauge reading attached. I removed and replaced all of the ordered parts. I then dispense water many times and let it sit for about 30 minutes and not a single drop of water came out. Problem resolved job complete.

Replaced thermistor and control. Monitored temps to ensure cooling. 6 and 40 before I left. All checks ok

"Got to this unit to find that the icemaker was not producing. Further investigation, getting into the parts and trial found the mold to be separating almost immediately when looking into the unit. Also, when going to test the unit found that there was ice in and around the cover behind the motor. This is typically an indication that the mold has failed and is getting water into the motor section and also includes to make this unit fail. Because of this issue, it was my suggestion and recommendation to replace this icemaker. Gave customer estimate and was approved to do so. Replaced icemaker and ran through testing. Icemaker appears to be doing its job getting the water in the correct location and ready to harvest when its frozen. Job complete.

Installed new door micro switches which were faulty and also replaced both fuses that wet blown. Tested unit and it is now heating and working properly. Job complete.

Installed new control panel and confirmed all keys working properly. Perform short test and confirmed dryer running and heating properly. Job complete.

Found failed burner installed new checked ok

Found unit with no compressor running... unplugged and attempted to get it to come on... Ended up having to install a starter relay which was able to get unit to work again and advised customer unit may take up to 24hr to get to regular temp and i would give it a day or two before stocking freezer with a bunch of food

Installed new motor and confirmed unit working properly and not leaking. Advised Mr. he has 30 days to call us back if he has any issues.

"No fault error codes recorded in unit history. Inspection conducted finding the unit suspension worn resulting in out of balance load conditions and high speed spin failures reported. New suspension supplied by pre-ID installed to correct. Unit ran through calibration cycle, auto test and manual load testing in diagnostics without fault and/or water leaks. All unit operations check good upon completion of service. Customer to advise.

"Upon arrival, found running pressures at 90 and -18. Call tech-support about issue with unit. Was advised, possible partial restriction was instructed to vacuum out system for an extended time and to give full charge of 48 g. Play vacuum pump on system for 40 minutes and recharged with 48 g R600. Advise Mr. to monitor unit."

Installed new seal onto ice chute. Cleared off all frost buildup and advised to monitor unit.

Found bad gearcase and hub customer to replace unit.

"Installed all new parts. Tested operation of the unit and it is now working properly. Job complete.

"Install new water supply line to the lower icemaker, confirmed previous line. The heater had failed causing it to freeze up replaced and confirmed unit filling properly."

"Customer has new unit in box and needs installed. Installed new unit and hooked up, tested for leaks, all ops good.

Checked unit found door was likely left open. Customer will advise

Needs ignitor and coil pack. Cust sold house and needs approval from new owners. Waiting for approval.

Dropped off unit to their garage as requested. Job complete.

"Got to this unit and was able to replace icemaker as well as control board since this unit has not given any ice since our last visit. Icemaker still had water from the previous visit unit. Icemaker installation installed new computer in the rear powered the unit back up. Testing found icemaker to be able to complete harvest and also able to receive water as well. No further issues seen at this time, this is a wait-and-see situation would let us know within 24 to 48 hours of not making ice. Job complete.

"New agitator base, agitator cam and tub ring installed. Unit ran through calibration cycle, auto test and manual load testing in diagnostics without fault and/or water leaks. All unit operations check good upon completion of service. Customer to advise."

Installed new burner due to failure tested checked ok