"Go to the unit to find that the drain pump was trying to drain, but no water was leaving the machine. With further testing found that the drain pump is working but not able to remove water. With customers approval got into the machine and found that the debris trap for the drain pump was full again. Removed debris and explained to customer what was going on. Put the unit back together and tested. No further issues found at this time. Job complete.

Replaced water filter checked operation ok job complete

Cleared out drain Luke in refrigerator compartment.

"Replaced drive motor, blower wheel and timer. Ran unit for 15+ minutes and breaker did not trip. All operations check OK at this time. Customer will monitor and advise.

Installed parts cycled maker unit filled no leaks at this time

"On arrival found the unit set for ice production Off, estimated 2' to 3' inches of standing water within the ice bin, no drain pump motor function. Units pressure switch assembly manually tapped immediately engaging the switch energizing the drain pump. Units ice bin completed drain function without fault. Drain function failure due to a sticking drain pump pressure switch. New pressure switch assembly from truck stock installed to correct. Units pressure hose, nozzle, ice bin and drain system flushed with hot water to clear debris. Units drain system now fully responsive and functioning without fault and/or water leaks. As the home will be left vacant for at least one month unit left set for ice protection off as found. Service complete.

"New FC stainless steel door installed. All unit test and operations to include proper door seal, dispenser function, etc. check good upon completion of service. Customer to monitor and advise should further service be required."

Found unit with frion leak advised to cust would need to preform leak diag will buy new unit

"Found cubes not full sized and ice maker module stalling. Freezer compartment temps were OK around 0F. Replaced icemaker under RPW and sold customer new water filter due to slow water flow at door and icemaker. Purged air from lines, cycled icemaker and it filled properly. Advised allowing 48 hours for changes to take place and monitor production. Customer to advise.

Inspected unit and determine all the components check out good. Problem customers having is she using too much detergent for loads. Explain to her if she wants to use a little bit more detergent she needs to use cycles with more water. She understood job complete.

"Installed new parts, tested unit, all ops good. Job complete.

"Found the units defrost drain frozen over allowing defrost water to overfill the drip tray, migrate forward and leak into the RC through the air return ports. All ice cleared allowing for proper drainage of defrost water. All unit operations check good upon completion of service. Customer to monitor and advise should further service be required.

"From customer description unit has intermittent capacitor, loud clicking from cam assembly. Changed capacitor, cam, and actuator.

Found wobbly basket and worn gearcase shaft. Repair more expensive than new unit.

"rear feet not down far enough to keep unit leveled and mounting tabs were not locked on frame , leveled it and checks ok"

"Installed all parts, calibrated unit and all ops ok.

Removed and replaced door assy all ops test ok

"Started with back of fridge and installed new valve after testing good water pressure.. than i tested water at the front to confirm unit dispencing water as it should and customer was happy.... Took out all shelves and replaced damper door and and confirmed new one is working like it should and customers are happy

"installed back panel and fuse that was blown and new drum belt and pulley and confirmed unit now heating as it should

"Installed new door, lock assembly and perform short test. Confirmed all ops functioning properly. Job complete.

I Removed and replaced the drive mower. I then ran a factory calibration and tested all functions and the unit now checks OK. Job complete.

Found a shorted rf burner. Replaced rf burner and tested all functions. All checks ok

Found faulty actuator not shifting. Replaced actuator and completed function test. All checks ok

Replaced sump/motor assy. Completed function test. All checks ok

Replaced all lower RCA drawer components. Confirmed full width drawer sliding in and out properly now. Rental diagnostics and unable to duplicate any noise issues. Job complete.

Install new door panel. Tested operation of the door and unit and it is now working properly. Job complete.

Found no power to pump customer to replace unit

"Removed and replaced parts listed all ops test ok

Main control was having issues. I ran a factory calibration and resolve those issues. Unit checks OK. Job complete.

"I removed and replaced the turntable motor, turntable driver and turn ring. All functions now check OK. Job complete."

"I removed and replaced the main control board. I ran a factory calibration and tested all functions individually, including a normal cycle and the unit now checks OK. Job complete."

Checked unit upon arrival cust stated the freezer started cooling again after a few hours was back dow to 0. I checked the unit and it was at correct temp and no error codes were stored. Likely door left open.

Unit had a compressor that will mot run and has a refrigerant leak in the evap and heat exchange. Cust will let us know if they want it repaired woukd need picked up for shop repair if they do

"Installed new cooktop, all ops good. Job complete."

"Found bad latch, installed new part all ops ok."

Found shut off arm bent inwards so when Icemaker cycles the tray hits the arm and stops the cycle Replaced IM again all ops ok.

Spoke with tech line and determined that burners are working as designed instructed cust on operating unit

"Replaced compressor. Verified unit held a vacuum for around 20 minutes. Charged unit with 64g R600A and verified cooling properly. All checks OK.

"Installed new damper, tested unit, all ops good. Job complete.

Replaced thermal fuse checked operation ok job complete

Replaced compressor and recharged unit to correct charge pressure. Informed cust not to buy bulk food until unit keeps temp evenly job complete

Diagnosed unit. Ran through tech sheet diagnostics. Ran calibrations on board and resets. Unit is now operating. Job complete

"Installed new part, verified operation of the unit and no water leaks. Job complete.

New evaporator fan motor and blade installed. Power restored for testing finding all unit operations have resumed normal function without fault and/or abnormal sound issues. Customer to monitor and advise should further service be required.

Installed sump assy tested checked ok

Installed ice maker completed test checked ok

Installed new middle crisper drawer due to cracked one

Tested pressures are ok no leaks at this time unit cooling and making ice customer to advise.

Removed and replaced adjusters all ops test ok.

Removed and replaced parts listed all ops test ok

Installed igniter tested checked ok

Installed new lid and suspension rods and confirmed unit now more balanced and lid is locking like it should

"replaced water valve and checks ok , they will advise if any issuses come up with unit"

Replaced pcb and latch assy. Completed function test. All checks ok

"Instead control, ran diagnostic test, all checks okay."

"Units FC / RC temperatures, component operations, airflow, sounds, etc. normal at time service. Customer is reporting warmer temp / no cool conditions as intermittent usually occurring with noise conditions believed to be originating from the units compressor resembling description of known issue noted in Whirlpool Technical Service Pointer #: W11634348 Rev B. however, this units Mod / Ser is not at this time listed in the affected models. Additionally, customer reports the units doors hard to reopen for several minutes after closing. This issue has been noted in Whirlpool Technical Service Pointer #: W11604003 Rev B. requiring a 3/16' inch hole be drilled in to the defrost P-trap drain allowing for vacuum equalization improving door function. Modification conducted as per the pointer. Unrelated, per customer request, units ice maker uninstalled as water is not currently and/or is planned to be supplied to the unit. Mounting screws reinstalled and ice maker left with a customer for future use if needed. As reported intermittent warmer temperature / no cool conditions, noise issue, etc. could not be duplicated at time of service the customer has opted to monitor unit operations, temperatures, sounds and advise should further service be required."

Got to this unit to install new water valve water valve was installed. Tested operation of the unit after installation of the part. Could find no issues. Ran calibration as well to ensure function of this unit. No further issues found at this time job complete washer working correctly.

Removed and replaced parts listed all ops test ok

"Found element burned out, replaced part all ops ok."

Go to this unit and was able to install all new parts. Got the unit back together and ran calibration. Both calibration and automatic test went off without any issue. Unit working correctly job complete; dspstn on spec-tagged invntry: 1 W11239857 BELT

"Got back to this unit and was able to install new evaporator motor grommet and fan. After the installation of these parts tested operation. As putting the unit back together, left the evaporator fan on as to observe for any vibrations or noises. Could not find any at this time. Unit back together spoke with customer about different settings and unit is now complete.

"Found dryer belt had came off not letting the drum turn... Replaced with new belt and pulley and confirmed unit now spinning and heating like it should

"Confirmed continuation of frost buildup in freezer. Found gasket not sealing at top portion. Also, found uneven door compression. Unable to resolve by loosening top hinge screws. Called tech support about issue with unit. Sr# 7739444185 What does advise placing unit into product review for exchange. If whirlpool contact technician for further service, will need ice store assembly to resolve the second issue.

Replaced open heater element. Cleaned out inside if dryer. Checked operation job complete

Replaced bimetal and Evaporator thermistor. All operations test OK at this time.

Found product in FF compartment blocking airflow. Adjusted position of products to allow proper airflow.Frzr temp is 0 and I monitored refrigerator temp until 42 and is steadily dropping. Instructed customer on properly stocking their fridge.

Replaced Gearcase and spin basket. Completed function test. All checks ok

Installed rods all ops ok.

"Unit was having difficulty completing cycles. I added the unit diagnostics and did not retrieve any error codes. As I backed out of diagnostics, I tested all functions in the unit now check OK. There was a control logic issue that has been resolved by entering and exiting diagnostics mode. All functions now. Job complete.

"Customer was concerned that the left pantry drawer didnt close properly when in fact it does. The pantry drawer user face harness is located inside the same area that the draw closes. It appeared that sometimes that harness could have slightly obstructed the draw, but otherwise had no great effect on it. All functions today check fine. I placed my phone inside the draw and recorded a video of it closing so that we could see what takes place Inside and everything checks good. All functions check OK. Job complete."

"Customer concerned that the unit is not making ice. Confirmed issue. Upon arrival, temperature in the freezer is good and all components are working. Tried jumping T and H on the ice maker and got no response. Found defective ice maker. Quoted customer. Customer approved cost. Installed new ice maker and verified operation of the ice maker. Job complete.

Install new pump & motor. tested operation of the unit. It is now working properly. Job complete.

Replaced float switch and completed function test. All checks ok

"Installed new ui control because unit would not reset or work,could not make selections,tested good afterwards"

"Installed new suspension on washer due to bouncing around,also installed new actuator,belt due to grinding sound,tested good after calibration

"Installed new ff door due to manufacturer defect damaged thimble on top corner of door so door would not close,tested good afterwards"

Sr7739427645Replace hinge with new one and install Spacers called Whirlpool tech-support as unit is still sagging due to weight on door gave customer SR number and have instructed her to call customer service.

Found control not responsive and shutting down under calibration or start up. Found multiple error codes for acu issues. Not worth repair.

"replaced main control board and programed board and put unit in a frosted defrost and heater came on fine.

"unit has 2 fault codes for over heating , unit has not been properly cleaned , Mr. has cleaned condensor and will advise if they have any other issues"

Customer had items blocking vent to ff compartment causing cooling issues. Educated customer on the operation of her fridge and the importance of good airflow. Unit is working as designed.

"Found plastic timer shaft broken off. Repaired shaft and tested all cycles, all operations test OK at this time. Gave part number for knob (WPW10711289) in case of any issues with it. Mrs will advise."

"Got to this unit to hear from the customer that it was screeching and scratching every inch of the motions. Got underneath to find that the nut for the cam had backed off and allowed the main drive pulley to drop down and make contact with the safety guard. Intern was also eating up the belt and allowing for the extra space between the teeth of the cam to grind and make all kinds of loud wild noises. replace actuator belt. Ran testing after this was performed and found no further issues at this time. Job complete.

"Go to this unit and discovered that the switch in the freezer section was frozen shut with ice. This had been a byproduct from the door seal that was remedied on our last visit. The unit was still getting most of the moisture removed from that leaking door seal. However, the switch had enough frost in it to not be able to recover. Use the new switch plate and put it in with new switch. Tested unit to find it now functioning incorrectly. Icemaker appears to be working correctly at this time. Job complete.

Go to this unit and found that there was next to no water pressure coming from the water dispenser. Was able to remove water filter and test again found that the units water filter was plugged up and not allowing for water to move through the system. Once this was resolved Back to water dispenser. Customer is ordering new filter to take care of this issue issue.

Installed new ice door kit and bracket. Confirmed Ice door opening and closing properly.

Called tech line and determined that a over the air update needs to be preformed .if unit has issue persist after will need to order HMI panel 7739412267

Installed new parts. Tested operation of the unit and it is now working properly. Job complete.

"User interface start button intermittently sticks, and causes erratic operation of the unit. Customer decided that she will replace unit. Job complete."

I removed and replaced the control. I ran a factory calibration and tested all functions and the unit now checks OK. Job complete.

"Dry event needs to be properly clean. I explained to customer that after the vent is clean it may need the sensor harness, but would not know until vent is clean. No error codes found. Unit times itself out quickly only in a sensor cycle and not in time cycle. Customer will have professionally cleaned and notify us. Should we need to return.WPW10298258 harness sensor

"Found user interface with 10 second delay, couldnt get unit into diagnostics. Changed main control as we just changed the user interface with the same result. Changed user interface and unit worked fine. All checks okay."

"Installed new parts, tested unit, all ops good. Job complete."

Installed new control and confirmed unit heating like it should

Could not detect leak coming from door but did find evidence at the back next to the valve but could not get water to leak to show me where?

"Installed new sump motor assembly on dishwasher due to bad motor,tested good afterwards"

Replaced dishwasher tub. Checked for leaks job complete

Checked unit. Found leaks in evaporator and heat exchange. Cavity of ref is rusted at bottom and the unit is 28 years old. Cust is likely getting a new unit.

Replaced Icemaker job complete

Installed door all ops ok.