"Found unit with f7e1. And also found unit not starting motor. Replaced actuator and capacitor. Completed function test and factory calibration. All checks ok

Replaced control. Completed function test. All checks ok

"Inspection and testing conducted confirming the units defrost bi-metal terminator failed, separated / open, picture attached for reference. New defrost bi-metal terminator installed to correct. All initial unit operations check good upon completion of service. Customer to monitor and advise should further service be required.

Found shorted diode causing no heat. Replaced capacitor and diode and unit is now heating properly.

Installed new gasket but needed heat gun to reform the gasket the best i could to make flush with door and seal

installed new harness and new drain pump and confirmed unit working as it should and customer is happy

"Installed biofilm rod in drain and flushed with 3% hydrogen peroxide per SubZero. All operations test OK at this time.

Installed checked ok

"Installed new icemaker due to peeling liner and heater not working to loosen the cubes,tested good afterwards.

Got to this unit and replaced faulty parts with new parts that were ordered. After these parts were installed and replaced. Tested the operation of the unit and found that the new icemaker is now receiving proper water and should be producing ice as soon as this water freezes. Check temperatures to ensure proper set points. Indeed they were set correctly. No further issues found at this time. Job complete.

Found faulty icemaker. Todays call falls within 30 days of prior service call. Heart covered under one year warranty labor covered under 30 day labor guarantee. Removed and replaced icemaker. Job complete.

I installed the new bake and broil elements. I tested all functions and the unit now checks OK. Job complete.

"Got to this unit and found the fill tube to be frozen yet again. As previously described, this unit will not be fixed unless we replace this door. The heater inside the door for the fill tube has failed. This is not a serviceable item. Unless this customer orders a door, this is the end of the rope as far as repair goes. customer is not wanting to order a door at this time since it is approximately half the cost of the unit. Cleared out the ice from the fill tub so the unit could provide water and make ice yet again."

"Found lid broken, replaced part all ops ok.

Installed start dev all ops ok

"replaced door cam , hinge and lower cam and checks ok

"cord shorted out on cond. fan motor , replaced and checks ok

Unit needs new fresh food ceiling liner LED module. Customer declined repair. I called Whirlpool trade care team to see if I could get a one time authorization but could not. Your team told me that it was past a 90 day out of warranty. Customer will call back if they wish to pursue the repair.

Dropped off touch up paint for unit. All checks OK.

"This unit has now been in operation for 20yrs. Reoccurring failure likely due to saturation of the units cabinet insulation surrounding the defrost drain. Units cabinet foam insulation is non-serviceable. Unable to manually thaw at time of service due to tool failure. No service conducted, service charge waived. Customer will remove the unit for 24-36hrs, monitor and advise should further service be required. Service charge to be applied should return service be requested."

"On arrival the customer had presented a video taken recording reported intermittent noise issue. From the video noise could be confirmed due to vibration and/or contact between the metal paneling surrounding the area of the drive motor and blower housing assemblies. All cabinet screws, panel screws, pedestal securing bolts, etc. Loosened allowing the unit to settle to obtain a more secure foundation. Whirlpool composite shim installed between the pedestal top panel and the units base panel directly beneath the motor mount to prevent contact and or transfer a vibration minimizing potential for noise issues. All screws secured in position. All unit tests and operations to include sounds check good upon completion of service. Customer to continue normal use of the unit and advise should further service be required.

Installled new lid lock and control and new console and tested unit to work as it should but adivised customer to use some affresh as the unit smelt very bad.

Found bad shifter removed and replaced part all ops test ok

Left part with guard at gate customer to asvise.

Installed console checked ok

I removed and replaced the left fresh door. All functions now check OK. Job complete.

Spin basket isbstarting to seperate around transmission shaft. Not worth repair.

"I removed and replaced the control, water valve and Watervale harness. I then ran a factory DLMS calibration it tested all functions individually, including a normal cycle and the unit now checks OK. Job complete.

"E24 fault code , water level sensor did not reset from when we installed new control board , called tech line and reset water level sensor and unit started and is making ice now"

Installed control all ops ok.

Found bad control power in not out removed and replaced part all ops test ok unit is cooling customer to advise.

Installed new evaporator fan motor cleared ice job complete

"Go back to this unit with the parts that were ordered. Was able to remove and replace parts that were ordered from old to new. Once this was complete, tested the unit to confirm operation. Unit appeared to run through all calibration and automatic testing cycles without problems. Ran a normal cycle as well to confirm operation further. no further issues found at this time. Job complete.

Removed and replaced parts listed all ops test ok

Found drive belt saturated in oil and slipping on main drive pulley during spin cycle which was causing insufficient water extraction. I have spoken with GE on this issue multiple times and what I have been advised is that the transmissions will slowly excrete oil over the years and saturate the belt. Most of the time this is NOT a faulty transmission. Cleaned both pulleys and replaced the belt from truck stock and verified proper spinning at this time. Suspension checks OK. Mrs will monitor and advise.

"Found a sock had been pulled into the blower housing resulting in operational and noise issues reported by the customer. Obstruction cleared to correct. Confirmed no physical damage to the blower wheel, drive motor, drive belt, etc. All unit tests and operations check good upon completion of service. Customer to continue normal use, monitor and advise should further service be required.

"Unit was worked on by an unknown individual at some point in time and today I found that the thermal fuse was bypassed and the heater relay on the main control was burned up and ash/smoke residue all inside the unit. See attached photos. Due to the compromised control, wiring, etc. Mrs has decided to replace the dryer. Most likely the extent of repairs would exceed the cost of a new unit.

Customer to replaced unit he tried replacing his pump

"replaced console and checks ok

Found ice maker not operating. Replaced ice maker. All checks ok

Found latch had broke not letting customer be able to lock lid so things could be washed... Installed new strike and confirmed unit working like it should

Installed control same issue called tech line unit deemed non repairable

Found middle burner not seated properly in main top. Reseated burner. All checks ok

Found unit with faulty valve installed new checked ok

Found incomplete defrost due to faulty connection on defrost heater and defrost thermistor out of range. Repaired harness and replaced thermistor from truck stock. Defrosted evaporator the rest of the way to assist the unit and all operations test OK at this time.

Found the setting off again Mullion flip and strip not getting 12 V DC I went to test 38 and switched it to oh one instead of O0 now getting 12 V DC

"Start new lower wire harness due to not draining water, and calibrate tested good afterwards"

Diagnosed unit and determine the compressor is faulty. It will not kick on. Will need part replaced. Gave customer a rough estimate but he decline repair. He prefers to purchase new unit.

"Got to this unit and did some testing on my own to find out if indeed what parts were needed. Found that the unit had delivered some ice, but had not been able to complete the bin. Found that in harvest cycle the icemaker was making some noises. Replace this icemaker and also as taking the icemaker apart found the fill tube to be frozen and replaced the heater as well. Installed these new parts back into the machine and continue testing. Found this unit to be working correctly. Performed a power cycle on the unit and all parts are now working correctly. Had to also adjust the level of this unit since the doors and the deli shelf were sliding out on their own. This was corrected by adjusting the level of the unit. Unit is working correctly. Job complete.

"On arrival found the units ice bin filled to max capacity with proper sized ice nuggets. New UI controls installed restoring full interior illumination, UI display & UI function. Customer to monitor and advise should further service be required.

"Sr#7740070700Sr#7739817786Got to this unit and heard from the customers that this unit has been popping so loud that they literally duck for cover when it goes off. Was unable to re-create this issue here today. Ran multiple cycles on heat to try to make discovery. Unit was acting normally throughout all testing. So no signs of condensation or moisture in or around this unit at all. Because of issues decided to call into Techline and safety team. The numbers listed at the beginning of this report are as follows. The top number is for tech line. The second number is for safety team. Called and reported this unit to both of these entities to make sure that this was recorded, and that if continued issues occur that we can take care of the problem as soon as possible.I am being told through Techline today that no further parts are to be ordered at this time unless the customer can record this issue happening so that we can get a better idea for what it is that needs to be fixed. As far as today goes job complete."

Installed new icemaker and door cam. Tested operation of the icemaker and door and it is working properly. Job complete.

Came to the house and checked for Freon leaks and found it coming out of the Yoder loop in the liner ..behind the bar between the freezer and fresh food compartment. Recorded a video of it. Send it to techline and they confirmed its unrepairable. Here is SR #7740071760

"Installed all new parts. Icemaker is working and dispensing ice and lights are also working. Tested properly. Job complete.

"Customer concerned that the unit is making a loud squeaking noise and not spinning properly. Confirmed issue. Upon arrival, checked belt and pulley and found wear on both parts. Also found defective shifter, which caused cam to fail. Installed new cam, belt, and actuator, tested and calibrated, all ops good. Job complete.

Found filter housing leaking cust does not use water or icemaker so we just shut the water off to the unit job complete

Sr# 7740071998 found unit non repairable cust will be contacted by engineering for further steps

Provided cust repair quote for ice maker cust will call back if they want repair done

Found harness in frz door broke causing no power to maker assy part discontinued

Found unit not latching. Replaced latch and strike. All checks ok

Replaced sump assembly. Completed function test all checks OK

Unit would not dispense water with the customers water filter installed. I removed the water filter and the unit dispenses water as it should. Customer stated that water filter was at least six months old. I advise customer to purchase a new one. Job complete.

"Drawer heating element bad,installed new element.

"incoming water valve is split and leaking , replaced water valve and checks ok

Replaced blower wheel and used dryer repair kit on rollers and new belt confirmed unit working without abnormal sound

replaced user interface and control and checks ok

"Found upper butter bin flipper got stuck behind shelf, reseated flipper all ops ok."

"Found thermal cutoff went bad again.... replaced with new one and confirmed proper heating.

"Dishwasher lower spray arm came off and melted on the heater, I replaced it with a new spray arm tested OK afterwards"

"Installed parts, all checks okay.

replaced compressor and checks ok

I removed and replaced the control board. All functions checked OK. Job complete.

I started by vacuuming out the lint from inside the machine. I then removed and replaced the heat element and thermal cut off kit. All functions now checked OK. Job complete.

Remove and replace the ordered parts. Job complete.

Found unit with accumulation on separator causing warm air leak was able to clean off build up but if cust calls back for same issue order separator parts.

"Installed new control due to not completing cycle or going into diagnostic cycle,tested good after calibration"

"Installed new evaporator fan motor and new harness,also replaced harness for control but control was defective so I used old one and unit is running normal

Installed new ice maker with bucket extenstion and advised customer to monitor ice production and if there are any issues in the next 30 days to call the office

Installed new ice maker and fan... customer state water melted out into the ice bucket which indicates the fan was intermitten so replaced that and advised customer to monitior unit and call us back and if no improvement we will contact techline

"Installed new harness and drain pump, tested unit, all ops good. Job complete.

"Installed valve, all ops ok.

All ops and temps test ok called tech line sr#7739770913. Tech line advised this is normal ops advised customer to only touch the knobs and handles. If touching pass the handle on oven it can be almost as hot as the oven and can burn if touch the wrong spots.

"Found moderate to heavy frost accumulation at both the FC & RC evaporators / evaporator covers restricting airflow resulting in warmer operating temperatures reported. Diagnostic testing conducted by use of the GE SmartHQ. Multiple faults reported relating to prolonged open door conditions and warmer thermistor readings, all faults cleared prior to advancement of testing. Customer states, food product packaging had been found behind the FC lower drawer preventing the door from fully closing allowing for loss of cooling and warm air infiltration believed to have been the original cause of failure. Obstruction had been removed prior to service however, buildup of frost accumulation had prevented the unit from recovering to normal operating temperatures. Evaporator fan motor tests, defrost circuits, door seal etc. all pass testing. Firmware update conducted uploading current revision. Customer will be disconnecting the unit from power at the home circuit panel for no less than 36-48hrs (with doors open) allowing for full defrost. Customer will then restore power to the unit, monitor operations, temperatures, ice production, etc. and advise should further service be required.

"Installed control and calibrated unit, all ops ok."

So installed motor all ops ok.

Replaced drain pump. There was a large rodent infestation in the dishwasher. Informed cust if they are still there then there might be more damage later on.

I removed and replaced the console. All functions now check OK. Job complete.

replaced right rear inf. sw. and checks ok

"unit started cooling before I could get to the house , Mrs. to advise on freezer"

"Found gasket was never heated up from last visit, heater gasket up to get all the ripples out, all ops ok."

All ops test ok no leaks detected customer said she wants unit replaced do to smell of clothes after use

Removed and replaced parts listed alll ops test ok

Came and checked all components and they are working properly. Unit is cooling properly and making its normal operational noises. Job complete.

"Installed new sump motor assembly due to dead motor,tested good afterwards"

Installed new main control. Tested operation of the unit and it is now working properly. Job complete.

"Customer concerned that the unit is having trouble getting through the spin cycle. Confirmed issue. Upon arrival, checked error codes with the ge tool and found no codes. However, upon checking cycle history, found unit not completing the spin cycle. Noticed customer is not using deep fill. After inspecting and testing multiple components, found no oil underneath the unit, instructed customer to try the deep fill function and see if that helps. Suspension seems fine as of now. If issue comes back, we may need to pre order a new control board. Customer understood. Job complete."

"Customer concerned that the unit is over cooling in the refrigerator section. Confirmed issue. Upon arrival, inspected the unit and found that all 3 of the door seals are damaged. Each one has tears in them and are very stiff. The freezer door seal is in the worst shape. Due to this damage, the unit will try to overcompensate for the air leak and will freeze items in the refrigerator section, and create frost in the freezer. These seals are beyond repair and will need to be replaced. Also found ice chute gasket is missing, so we will need that gasket as well. Quoted customer total to replace all parts. Called customer since she is not at the home and she is declining repair at this time.

"Upon last visit, reset controls and unit has been working since then advised Mrs. to call us back if she has any issues"

Replaced power cord. Tested unit and all operations check OK at this time.

Replaced door gasket. Ice bin was completely full today and is working perfectly. Heated gasket and recommended leaving door shut a few hours to allow gasket to shape to cabinet. All operations test OK at this time.