"At the units base, motor shaft manually rotated freeing minor obstruction. Unit operation restored without fault and/or water leaks.

"Leaked from same spot, cut a half inch of steel tubing off, sealed, vacuumed and charged, all checks okay."

"Installed parts, all checks okay."

Installed main control and tested operation. Unit running properly at this time.

"Checked for issue cycling. This unit has several failures, would require full rebuild, also ha a defective control board with pump running constantly and drain pump sounds extremely loud when operating. Not economical to fix unit, customer to replace unit

"Got to this unit and was able to install new door. After installation of new door, ran a calibration to ensure function and working order. No further issues found at this time. Job complete."

"Got to this unit and heard from the customer that the OL was coming on the display multiple times when trying to use the washer. Found the error code in the unit and started to do a automatic test cycle. Discovered that the basket was no longer floating or disengaging from where it should be. Because of this, the unit will continuously spin and hunt to get this shut off. Gave the customer an estimate for fixing this which does entail a new tub assembly since that is the only way to receive the gear shaft on this unit. That one part alone pretty much pushed us over the edge of being a cost-effective repair. Customer does not want to repair this unit at this time and will probably be purchasing a new unit sometime in the future."

Found unit with worn bearing cust will replace unit

Found unit making loud squealing noise due to bad rollers. Replaced rollers with parts from truck stock. Completed function test. All checks ok

"Installed parts, all checks okay.

Found and reconnected loose harness

"Installed parts, all checks okay."

Installed Ui all ops ok.

Replaced convection heater element job complete

No error codes in unit. Updated firmware. Customer checked and said me was operating ok job complete

Pulled unit and found no power from oven outlet to power the microwave. Moved microwave to a 20A receptacle behind the oven. Unit is on and heating fine. All operations test OK at this time.

Replaced door hinge job complete

Found and cleared out clogged RC drain line. Water leaking issue resolved.

Found a wire connection to drain pump was connected but tab was not locked in place causing sporadic pumping. Secured wire harness connection and confirmed drain pump operating properly now. Job complete.

"Installed all parts, Mr is calling into office to pay for

Installed switch and unit started to work. All ops ok.

Found old water filter causing slow water flow and low water pressure. Issue caused icemaker fill tube to freeze up. Removed ice blockage. Removed filter and confirmed better water pressure. Cycled icemaker and confirmed proper fill.

"Pressured system and found unit has probable leak in cabinet, called wp tech support and reporting findings to tech support, they agreed, unit has been sent to reviewSr7740657459"

Called Safety team and they approved it to be repaired. Installed new right rear infinite switch. Tested operation of the burner and it is now working properly. Job complete.

replaced left front burner valve assm. and checks ok

"Replaced freezer evaporator thermistor, fan motor and ACU. Unit is on and cooling and all operations test OK at this time. Customer will monitor and advise."

"Replaced defective lower harness. Entered diagnostics, Ran a calibration and an auto test to completion successfully. Found no error codes afterwards. Unit operates as designed at this time."

"Found idler pulley squealing during operation. Installed dryer repair kit with new pulley, belt and rollers. All operations test OK at this time.

Found unit with failed ice maker module installed new from stock checked ok

"Customer had canceled service for this unit upon arrival (3of3). States unit temperatures and ice production have recovered. Believes original issue had been the result of the flex drawer being left ajar overnight. Customer will continue to monitor unit operations, temperatures, sounds, etc. and advise should service be required. Model and Serial numbers recorded for future use if needed."

"Found a slight warp of the idler arm allowing for misalignment of the drive line leading to operational noise issue. Damage likely had occurred during original drive belt failure. Sound issue as noted in original PVR has continued through multiple cycles. Idler arm reformed to original position to correct alignment and eliminate operational noise issues. All unit operations to include sounds check good upon completion of service. Customer to monitor and advise should further service be required.

Customer had canceled service for this unit upon arrival (2of3). States intermittent sound issue i.e. beeping had not occurred over the last +24hrs. As the reoccurring issue could not be duplicated and/or isolated on initial service (Conducted on 01/23/2024) the customer did not want to be charged a second appliance service charge to yield the same result. Customer will monitor and advise should issue worsen becoming more frequent requiring further service. Model and Serial numbers recorded for future use if needed.

Needs Im tube heater replaced tube heater with pre Id part job complete

Found unit working at this time ck all operation advised customer to let us know

Installed new gearcase and confirmed issue is gone. Calibrated and tested all functions. Job complete.

"Called tech line to confirm defective control. SR# 7740649041. Installed new parts, tested unit, all ops good. Job complete.

"Found counterbalance not secure, secured part and all checks okay.

Installed tested checked ok

"Washer leaking from water inlet pipe,customer replaced before because of cracked one,I had to remove front and take off counter balance weights to fix,customer had rtv silicone sealant that I used to insure a leak prof seal,customer aware it takes 24hrs before using so the rtv can dry.

"Got back to this unit to hear from the customer that we were not making ice. Customer also showed on arrival that the water was not dispensing from the unit either. Chasing down the water issue determine that the unit itself is getting water. The paddles are working, but for some reason, we are not getting Water out at the door or to the icemaker. Discussing with the customer about possibilities of getting valves customer also made mention that they thought the freezer temperatures were not quite right. With a double check found that the temperatures in the freezer were hovering around 32? lowest seen was 27. However, the refrigerator temperatures were approaching 50? and slightly up from there. No longer are we concerned about water valves being an issue here it is now being discussed about a sealed system issue because this unit is not able to maintain these proper temperatures nor is there any ice found on any of the evaporators seen at this time.Customer discussed with her husband what the future steps are for this unit and to let us know if we are going to move forward with any further repairs."

"Installed new control latch, drain pump and harness confirmed unit working properly

"Replaced FF thermostat, FF Evaporator, Heat exchanger, compressor and filter drier. Vacuumed system down and charged with 6.5oz R134A. Unit is on and cooling. All operations test OK at this time."

"Found suspension rods worn down, also found spin basket starting to get some play inside the outer tube. I did advise cust of the possibility of the spin basket having to be changed. Cust opted not to repair."

Installed new control board and recalibrated. Tested operation. Unit is running properly at this time.

"Got to this unit to discover that it to be tumbling but not heating. Was able to get inside the unit and discover that the heating element was indeed bad. Gave customer estimate for new heating element and was approved. Installed new heating element and got unit back together and tested. Testing found that this unit is now working correctly. Unit is heating and tumbling. Believe this customer does have a restriction in the unit which may have led to this issue. Gave customer advice of getting that vent cleaned out.Job complete.

Got back to this unit and was able to install new bake element. After bake element installed tested the unit and found it to be able to heat to the 350 mark without issue. Got the unit back together and collected for the remaining balance for the bank element and the labor. No further issues found at this time. Job complete.

"Confirmed, model and serial upon arrival. Confirmed control panel unresponsive. Enter diagnostics and reset control controls. Confirmed unit working properly now. Job complete."

Replaced all parts listed. Calibrated and tested unit and all checks OK.

"Found FLT on display and no ice production indicating filter change required. Mrs already replaced filter recently, showed how to reset filter light by holding Clean and Light buttons for 5 seconds. All operations test OK at this time."

"New main control installed. Unit ran through diagnostic auto test cycle without fault and/or water leaks. All initial unit tests and operations check good upon completion of service. Customer to continue normal use of the unit, monitor and advise should further service be required. Original failed control marked and retained for core return."

Installed new fc evap fan motor also defrosted Ptrap and adjusted handles on doors. Also replaced leg lights . Did not need to replace drain pan kit since there was nothing wrong with it. Revised estimate. Job complete.

Diagnosed unit and determine lots of lint buildup inside her drier which was causing the unit to make lots of noises. Removed all the lint from dryer and unit is now heating and making its normal operational noises. Job complete.

Diagnosed unit and determine the all components are working properly. Customer is complaining the times on cycles have changed on its own. Called tech line to report it and they stated its normal that it happens..the unit reads the habits the customers cycles Taking on a usually bases do to too much clothes and detergent usage so it modifies the time. Customer is not satisfied with my answer but its correct. Here is an SR#7740646941. Job complete.

"Found light frost accumulation at the right side track had been holding the ice container bracket in the forward position. Confirmed no physical damage. Obstruction cleared and bracket returned to the home position, ice container reinstalled. Units ice container bracket now sliding freely through full range of motion. Upon returning the ice container bracket to the home position the ice maker advanced and completed harvest cycle to include proper water fill without fault and/or water leaks. Customer will monitor and advise should further service be required. Recall service, no additional charges applied."

Found damaged micro door and oven door both parts discontinued 5304503735 and 5304490890 discontinued per shop.

"Replaced control, drain motor, and drain line. Unit checks ok but customer needs electrician to check outlet. All checks ok

"Got to this unit to discover that the refrigerator temperature was approximately 50? and the freezer temperature approximately 35. These temperatures were exhibiting a definite issue with the unit. Was able to confirm these temperatures with temperature gun. Observing this unit and checking over, found all fans and compressor to be working. However, this unit was not cooling properly since it does appear to be low on Freon. Gave the customer an estimate of what it would take to get into this unit and find out more about what issue is actually happening here. From all indications, though the unit is low on Freon and not able to achieve the 0? that it should be able to. Discuss with the customer the resolution to this issue. Customer did not approve for more monies to be spent. Customer only wanted to pay for the service call today. job complete.

"Customer concerned that the refrigerator temperature is at 50 degrees and the over temp alarm is going off. Confirmed issue. Upon arrival, checked condenser fan and compressor, both are running. Evaporator fan is running and damper door is open. Accessed freezer evaporator and found accumulation of frost around evaporator panel and evaporator fan. This is caused by air intrusion at some point, most likely from freezer door left open for a period of time. Cleared out condensation and verified all components are working. Informed tenants to give the refrigerator temp alarm through the rest of the day to clear, once temperature is satisfied. JOB COMPLETE.

Installed new chute and couple with new chute and ice container and confirmed unit now working like it should dispencing ice and customer is happy

Installed new ice maker and verified proper fill. All ops good. Job complete.

"New cube size control installed. All initial unit tests and operations check good upon completion of service. Customer to monitor and advise should further service be required.

"Checked unit for not cycling. This unit has several failures, not economical to fix. Customer replacing unit.

"Sr774045291Unit is being sent for review, upon arrival opened up system and found no refrigerant in unit running pressures at -20 and five charged up to 140 pounds of pressure recorded no loss with soap and bubbles sent to 250 and recorded a 1 pound pressure loss every 10 minutes was unable to find anybubbles called whirlpool and reported findings

Found unit stuck in flood mode. Reset control and completed two diagnostic tests. All checks ok

"Installed new dispenser and check valve, checked operation. Unit is running properly at this time

Installed new gear case with clutch and slider and tested unit with calibration then through a regular test mode and unit is working great and customer is happy

"Washer needs motor and cam kit,customer to buy new

"Humming noise coming from door bell not the refrigerator,customer to have repaired

"Checked unit for screen out. This unit has a defective membrane, this part is no longer available, customer will need to replace the unit due to lack of availability of parts"

"Found warmer operating temperatures reported due to a refrigerant leak of the sealed system. Only partial frost pattern developed at the units evaporator. All other components operating without fault, airflow unobstructed. Door gaskets and seal check good. Further sealed system service needed to locate origin of sealed system refrigerant leak(s). Due to the unit age and expected cost to repair vs replacement cost, the customer has opted not to advance with further service at this time. Customer to advise.

Removed and replaced parts all ops test ok

Installed new freezer switch and from what customer has explained everything i replaced for the ice maker and door is working perfectly now.

"Found multiple gaps in liner, sealed up gaps. Customer to advise"

replaced drain pump and checks ok

"Got to this unit to discover there to be no ice in the ice bin. Also further checking found the icemaker would not receive any water in the filter test. Also found icemaker with no ice in it. Testing showed that the icemaker was not able to receive water. Found that the water fill was frozen over. Was able to clear this ice out and continue testing found icemaker to be able to move through harvest without issue and once the ice was cleared unit was also able to fill properly. After all of this was checked, put the unit back out of testing and was able to get the unit to resume normal function. This is a wait-and-see situation. At this time, the unit appears as though it should be able to make ice moving forward. No further issues found at this time. Job complete.

"Inspected unit and determined it has a seal system leak. The gas has disappeared Therefore, unit is not cooling at all. In order to find the leak we need to come back with a process valve and dry dryer. Unit has no type of warranty at all anymore so I gave customer a rough estimate on how much it will come out when its all set and done. Customer stated shes better off purchasing a new unit. job complete."

Found disposal locked up and switch tripped. Freed up unit and reset the switch. Unit is working good now. Cust to advise.

"Sr7740630551Found fz center icing up, also noticed moisture on the fz gasket, unplugged condenser fan to check the horizontal mullion to see if it was still attached based off temp readings called wp tech support and reported findings, unit has been sent for review"

Installed new main control. Tested operation of the unit and it is now working properly. Job complete.

soap build up in unit advised to use a different detergent and use about a tablespoon of it

Installed control checked ok

"Installed new right door hinge and also freezer door gasket so it can reduce sweat from condensation. Doors are now closing properly and unit is working as advertised. Job complete.

Found RF burner had a foreign metal object in the burner base which was causing soot and poor combustion. Removed item and checked all orifices for clogs. Also sold customer new light bulb for the oven. All checks OK at this time.

"Installed new control, all ops good. Job complete."

"Check up appointment. Checked freezer temperature and got 2 degrees. Ice maker is working properly. Found no further issues at this time. Job complete.

Checked for internal leak in tub between cycles. Only cause of this is a solenoid not closing. Replaced water valve and tested. Unit is running properly at this time.

installed new tub and outside foam shield and tested unit for leaks and confirmed no leaks and all operations are working lke they should and customer is happy

"Customer concerned that the door is not shutting properly. Confirmed issue. Upon arrival, checked all components and found rack rails not installed properly from the manufacturer, causing door not to shut. Re-installed middle rack rails, tested unit, all ops good. Job complete.

Installed new lower spray arm and also bottom seal of door as it was corroded and in bad shape and tested unit for a bit and confirmed no leaks but advised customer to monitor unit and call warranty company to get us back of issue returns

"With the help of Dane, removed upper unit and placed on countertop. Made adjustment to fan/blade and sealed up cooling box with insulated foam tape. Reassembled unit and advised to monitor unit."

"Checked for f8e4 error. Found water in float pan, cleared and ran unit through self check diagnostic. No leak found. Also ran 20 minutes of normal cycle, no leak found. Did find a bunch of food debris in unit around door gasket which I cleaned up before running. Unable to recreate leak at time of appointment, unit running properly while in home."

Removed and replaced icemaker unit cycled and filled all ops test OK

Replaced actuator. All checks ok

"15 yr old refrigerator Customer had a lot of frost and condensation inside ff section around vent and vent was closed off,I set the controls at 1 in freezer and 4in refrigerator section,he will buy new.

"Customer concerned that there is a whistling noise again coming from the compressor, and temperatures are bouncing around between 0-16 degrees in the freezer. Confirmed issue. Suspect minor floating restriction within the sealed system. Performed extensive nitrogen flush, multiples times, at 250psi trying to rid the restriction. Vacuumed system and charged with 7.75oz of refrigerant again. Noise is gone and pressures are stable at +2psi low side. Informed customer to let us know if the issue comes back. No charge this visit. Job complete for now."

Replaced both back burners. All checks ok

"thermal fuse open on side of control board , replaced fuse and checks ok

Remove and replace ice bin all tested OK customer to advise

"New HV control installed. Power restored finding all start up procedures initiating without fault and/or abnormal sound issues. Customer to monitor and advise should further service be required.

"unit running in a 18 inch vac. , heat exchanger has been discontinued , NO FIX"