"Unit installed correctly, no evidence of malfeasance, ordering facia.; ordrng 1 00778941 (Fascia)"

"unit is out of 134A , no fix"

"Got to the unit to find the customer saying the unit would not power on. Was able to get into diagnostics and find stuck button. Error code. Was not able to find evidence for the stock button to cause issue with unit running. However, ran calibration ran normal test. All parts and pieces are now working properly, use this opportunity as a customer education. Inform the customer to understand what to do and why for ease of use for the unit. Customer understood and is set for success. Bill of sale in the gallery pictures. This unit is brand new."

"replaced drive motor and cam set and calibrated unit , checks ok; dspstn on spec-tagged invntry: 1 W10721967 CAM"

"Go to this unit to find on arrival the door ajar, as well as lights lit on the control, panel and water found in the bottom of the unit. Was not really able to get a definite answer from the young lady at the desk who runs this unit on a regular, but this unit was also not installed properly. And it is known that the door was making contact with the cabinet not allowing it to shut properly. This was due to it not being mountain. Was able to mount the unit to keep it from moving out of position for closing the door properly. With testing found that not only does the unit drain properly. It washes and dries and does all the functions and its supposed to do. No faults found at this time Did however see a very slight bit of water residue from underneath the unit it is not clear as to where this water has come from. There is a refrigerator next to it as well as a sink on the other side. Unable to determine where that water came from at this time. insured the door was level to shut properly. No further issues seen as this time. Job complete call the office about billing on this unit to find out that we are going to send the bill over to them to have paid. Did not collect any money at this time"

Found lower half of agitator stripped nto part customer approved est Bal due 110.24 total.; ordrng 1 Wp3951632 (Agitator)

Found unit with rubber gromet for evap fan out of place reinstalled tested checked ok

"Got to the unit to find the basket, quite wobbly and bouncing off the sides. Installed suspension tested again to find same result. With this unit having an agitator it is easier to remove the most. Due to this pulled the agitator and change the hub. This had no effect on the out of balance issue. Will have to order gearcase and return to repair.; ordrng 1 W11454734 (Gearcase), dspstn on spec-tagged invntry: 1 W11130362 SUSP , used 1 W10528947 (Hub) from stock"

Replaced sump assy checked operation ok job complete

"Installed ice maker and advised customer to monitor ice production but customer showed me the ice cream in the freezer is kinda soft so will order control box from service pointer; ordrng 1 W11546690 (control box), dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER"

Checked unit fan running strong mullion warm but not hot. Coil was completely clogged. Cleaned coil. ; dspstn on spec-tagged invntry: 1 4200740 COND FAN MOTOR

Customer canceled

"Tech found unit with bad damper motor not allowing air to enter the fresh food section and cool. Nto part below; ordrng 1 W11645127 (Air diffuser), dspstn on spec-tagged invntry: 1 W11547180 START-DEV"

Tech checked unit and found drain hose banging against back panel of unit . Secured drain hose to prevent banging sound . Tested unit all checks good; dspstn on spec-tagged invntry: 1 W11396716 SUSPENSION

Inspected unit and determine the motor evap in the freezer is very loud . will order a new part; ordrng 1 W11661931 (Motor evap)

"Tech found unit with shorted compressor causing to not distribute Freon through unit . Need to order part below to fix . ; ordrng 1 W10507884 (Compressor) and 1 AxSStraining+SStech, dspstn on spec-tagged invntry: 1 876764 PROCESS VALVE and 1 W11504433 COUPLER"

"Washer not working properly customer said,I went thru and checked out everything,pd $125 by ck #2190"

"Found inlet valve assy leaking and faulty diffuser need to return tomorrow at 7:30 AM; ordrng 1 WPW10238100 (Intlet valve) and 1 W11164593 (Diffuser), dspstn on spec-tagged invntry: 1 EDR1RXD1 EYEDROP ICE & WATER FILTE 1 W11164593 DIFFUSER , and 1 WPW10238100 INLET VALVE"

"Found bad drum glides causing drum to sag in the front and scrape front panel. Ordering all glides and front bearing. Needs authorization from Mrs Busch (homeowner) before part order.; rqstng P&A on 2 WE1M504 (Drum Bearing White)s and 2 WE1M1067 (Drum Bearing Green)s and 1 WE3M26 (Upper Drum Bearing), states that autho needed"

Called tech support ran the 8 min test on both drawers; ordrng 1 524136t (Wash fault controller)

"Installed new pump and motor assembly confirm the unit working properly ; dspstn on spec-tagged invntry: 1 W11087226 CONTROL ELEC 1 W11175771 WATER VALVE , and 1 W11025157 PUMP&MOTOR"

"After pulling unit, found evidence of leak in tub, hooked unit up outside of cabinet and ran it and found leak at right rear base. Called techline and was given case number 4103486753. Advised customer to call Bosch customer care and give them the case number."

Found issues corresponding to two service bulletins. Ordering parts.; ordrng 1 11036056 (Ice maker) and 1 12033817 (Control board)

Replaced evap fan motor in freezer job complete

Got to the unit to find error code for locked rotor. Also found error code for stuck button. Found that the controls during normal operation would not work. Only power button working. Due to this would recommend user interface replacement as well as motor components. Also found that the gearcase was leaking oil. Due to these issues mounting up this unit was deemed not cost-effective for repair by the customer. Customer is going to be looking for a new unit. Collected for service call today.

"Tech found unit with evap fan not running, tech cycled power for about a minute and restarted unit . Fan is on and working properly. Also adjusted thermistor on inlet evap tube with clip and zip tie . Tested and checks good . Advised cust to update office in 24 hours with readings of thermostat in fridge.; dspstn on spec-tagged invntry: 1 W11546684 CLIP"

"Customer complaint unit wont work. Found unit has F2E1 keypad error. Replaced control board, still error cod and light wont work. Need to order more parts; ordrng 1 W11549257 (UI) and 1 W11416373 (Control)"

"Recall - found door not sealing properly, adjusted springs and leveling and ran through an express wash. No leaks found and all checks OK."

Replaced door springs job complete

Charged unit needs to be inspected tomorrow for leaks.; saved tckt

"Found the units center wash arm pulled free of the water manifold and the water manifold partially unsecured from the upper wash rack preventing proper engagement between the water manifold and the rear water tower. Found no physical damage to the wash arm, water manifold, rear water tower and/or upper wash rack. Assembly reinstalled and secured to correct. Found reported intermittent dispenser issues due to detergent pods improperly placed within the dispenser. Customer instructed on Use & Care to prevent continuing dispensing issues. All unit tests and operations check good at time of service. Customer to advise."

Installed new clips

Removed and replaced leds all ops test ok.; dspstn on spec-tagged invntry: 1 W11632139 MODULE KIT

"high voltage capacitor is bad and fuse , E99H3T; ordrng 1 WP59001168 (capacitor-) and 1 WP8183507 (fuse) and 1 S&H (shipping)"

Installed new fill valve and installed power cord securely to junction box tested unit and unit passed; dspstn on spec-tagged invntry: 1 W11434044 VALVE-INLET

"Icemaker works,temps below 0,I cycled and filled icemaker,tested ok,working as designed ; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER"

Tech checked unit and couldnt find any problems at this time . Left unit running for cust and advised to call back if cycle doesnt complete . $Cust paid 125.00 CK Auth# 9PK9JW. Ran unit all checks good at present time ; dspstn on spec-tagged invntry: 1 WPW10348269 DRAIN PUMP

"New switch came in defective will order new as needed ; ordrng 1 WP3149404 (Switch RPW), dspstn on spec-tagged invntry: 1 WP3149404 SWITCH"

"Inspect the unit and determined, I am getting 120 VAC to the main control board but board is faulty. Not sending power out. Unit is dead. Need new board. ; ordrng 1 11031054 (Ui control) and 1 12028528 (Main control)"

Found and replaced faulty LED module

Inspected unit and determine the water valve is leaking inside tub at all times. Solenoid is faulty. Need new water valve. Gave customer an estimate and he approved it. Installed new water valve. Tested operation of the valve and it is working properly. Job complete. Customer paid for job in full $261.60 with credit card.

replaced bad main control and checks ok

"oil under evap. plate , gave Est and NO FIX , 11 year old unit"

Unit drained and filled corectly. Informed cust on usage job complete

"replaced compressor and checks ok; dspstn on spec-tagged invntry: 1 876764 PROCESS VALVE 1 W11504415 COUPLER , 1 W11504431 COUPLER , and 1 W11504433 COUPLER"

"New drive motor, run capacitor and lower wire harness installed. Unit initiated diagnostic auto test finding the unit faulting out under F9-E1 (Long Drain Fault). After speaking with the customer found displayed fault to have been the original fault reported. Customer does not recall any other faults displayed. Unable to obtain prior service information and testing results from the original servicer. Confirmed the units pressure dome, pressure hose and the controls pressure sensor receiver port all clear of debris and/or obstructions. 120VAC supplied, properly polarized and grounded. Additional diagnostic and normal cycle operation testing conducted without change. Unit continues to fault out under F9-E1 within 10sec - <1min of initiating cycle. Pre-diagnosed failure appears to have been a miss based on an active service pointer attached with this units model. Primary failure appears to be due to an out of range pressure sensor within the units electronic control. Installation of a new lid latch assembly also advised due two functional issues found through testing. Request rush on repair. ; ordrng 1 W11513246 (Control) and 1 W11513248 (Lid lock asm), dspstn on spec-tagged invntry: 1 W11395618 CAPACITOR"

"Dispenser assy leaking ; ordrng 1 W11400157 (Complete dispenser assy), dspstn on spec-tagged invntry: 1 W11165546 VALVE"

Found temps fluctuating from -1 to about 10 degrees which is in normal swing. I did notice the control has been updated to a different revision so we will be ordering that. Also requesting data loggers to be installed so we can accurately see if we have a temp issue or if the thermometer in the unit may be off. ; ordrng 1 W11572216 (Control) and 1 Datalogger (Data logger)

"Too much suds , advised ms to switch to finish detergent. Advised customer to put drops of vegetable oil whenever it suds up."

"Going to order a basket and return with suspension rods as last week on techline this seems to be the soluction when the basket is spinning in a wobble and off centered... so will replace both parts for return visit... also recalibrated unit; ordrng 1 W11178227 (basket), dspstn on spec-tagged invntry: 1 W11400156 SUSPENSION"

Checked unit ops found unit stuck in a cycle canceled cycle and ran unit in calibration unit completed calibration cycle ran unit in a quick wash cycle and everything checks good at this time. transaction ID 499245

I removed both the left and right door hinges and also inner door panel. I ran the unit and checked for leaks and the unit Now checks OK. Job complete.

"No fault error codes recorded in unit history since prior service. Unit ran through diagnostic auto test and manual load testing confirming the unit fully stable with little to no vibration through high speed spin. All unit tests and operations check good however, customer continues to report intermittent issue where in the unit will move from its currently positioned and level placement. Inspection has found the unit still level, true and secure since prior adjustment(s). After prior leveling adjustments, both the homes floor and the units leveling adjusters rubber foot pads had been cleaned of all oils and/or debris by use of rubbing alcohol, ensuring optimal contact and adhesion between the leveling adjusters and the floor. However, once the bond has been released, found the unit is able to move / slide with minimal force. Homes tile flooring is of adequate texture to support and maintain a secure foundation. No wax build up, debris, sand, etc. Condition may or may not be due to hardening of the rubber pads of the leveling adjusters. No service pointers have been generated for this issue. Corrective action not listed through Whirlpool Service Matters, all relatively related listings are no longer active and/or no longer have active part status. Ordering new adjusters (Qty4) in attempt to eliminate continuing issue. ; ordrng 4 W10888529 (Feet-lvlng)s"

"New electronic control installed and programmed to Code: #36 as per the included instructions. All initial unit operations to include proper function of the previously installed condenser fan motor and blade check good at time of service. Customer to monitor and advise. Customer has paid quoted balance due $580.54: Check No. 2069, Transaction ID: 500629."

"Partial frost pattern on evaporator. Unit is covered under parts and labor paid service call by cc. Ordering nitrogen test ,evaporator. ; ordrng 1 W11546605 (Evaporator) and 1 Sstech (Ss tech) and 1 Nitrogen (Nitrogen) and 1 Leakdetector (Leak detector) and 1 R600Bag (R600 Bag) and 1 Lokringkit (Lokring kit), dspstn on spec-tagged invntry: 1 W11547180 START-DEV"

Inspect the unit and determine to drive that was loose falling off. Therefore drum was not turning. Repair problem by reinstalling the drive belt tightly and securely it is now turning properly unit works correctly. Job complete.

Installed tested checked ok ; dspstn on spec-tagged invntry: 1 W11320585 INVRTR-BOX

"When I arrived the freezer evaporate, it was encased in a solid block of ice. I defrosted the entire evaporator assembly. And then removed and replaced the heater/harness assembly. All functions check OK. Job complete."

Replaced maker assy all ops test ok customer to advise.; dspstn on spec-tagged invntry: 1 WPW10179146 VALVE-INLT

Found unit needs ff evap need 2 man gave est 400.00; ordrng 1 W11553229 (Ff evap)

Found frost accumulation at and around the units ice maker sensing arm resulting in a false full ice bin condition preventing further ice production. All frost cleared from the area after which the ice maker initiated and completed harvest cycle to include proper water fill without fault and/or water leaks. Ensured proper seal of all door gaskets. All unit tests and operations check good at time of service. Customer to monitor and advise.

Gave cust est and they refused to pay trip charge; dspstn on spec-tagged invntry: 1 W11130362 SUSP

Installed ice maker and all ops ok. Advised cust to wait a few hours before first batch of ice.

"Found a leak in the unit, customer wants to replace. Charged $125 by Check#1732. Autho H999RM. Transaction ID 499934."

Spoke to butch at tech line and advised him of the frost build up we were getting on the product. Its minor frost but happens naturally. Tech line has deemed unit is working as it should and there is nothing more we can do. Any other issues customer is to call customer service from here on out

Found customer has a bad filter installed bypass cap all ops test ok.

"Checked unit ops found unit having long dry time due to dryer vent restriction advised customer about issue and advised him to get dryer vent cleaned ; dspstn on spec-tagged invntry: 1 279838 ELEMENT 1 W10900067 CUT OFF , and 1 W11224254 VENT TESTER"

Fill tube still had small drip fixed issue tested checked ok

"Checked unit ops found unit washing and draining as designed but UI is shorted and you can only select certain cycles nto UI; ordrng 1 W11367678 (Panl -cntrl), dspstn on spec-tagged invntry: 1 WPW10545278 HOSE-DRAIN"

Secured loose plug in outlet ck operation ok ; dspstn on spec-tagged invntry: 1 W11087226 CONTROL ELEC and 1 W11175771 WATER VALVE

"15-20 yr old Refrigerator mother board burnt up,no mod/ser. Customer will look for new,pd $125 ck#7381"

Found agitator is stripped out causing improper agitation. Ordering capacitor and agitator assembly.; ordrng 1 W11480892 (Auger-Agit) and 1 W11561052 (Agit-Coupler) and 1 W11418231 (Agitator) and 1 W11227944 (Capacitor)

"Installed motor and calibrated unit, did not need cap. All ops ok"

"Found F7 E4 F1E2 codes for basket rengaugement failure and motor over voltage and confirmed valve and lid lock are working just unit will not go into a spin so will order needed parts under the 10 year drive motor customer paid service call and owes 67.36 on return for shipping and labor; ordrng 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10915701 (rotor), dspstn on spec-tagged invntry: 1 W11165546 VALVE"

Installed ice maker due to failed thermistor tested checked ok

"Cx complaint: detergent dispenser not working.Entered diag, no error codes. Ran a bulk sensor check in diag and it failed. Tested the sensor at the main board. Voltage was in range coming in but out of range coming out. Ordering a detergent level sensor (W11178145) to install on return.; ordrng 1 W11178145 (Detergent level sensor)"

Compressor is very noisy. Ordering new compressor and associated parts.; ordrng 1 W11580057 (Compressor) and 1 W11506619 (Suction line to evaporator coupler) and 1 W11578570 (High side to condenser coupler) and 1 W11506619 (Suction line to evaporator coupler) and 1 Sealedsystemtech (Sealed system tech)

Inspected unit and determine the magnetron and hv diode is faulty. Not heating at all. Need parts. Gave customer an estimate and he approved it. Will order parts. Customer paid deposit $125.00 with check #; ordrng 1 WB26X32629 (Magnetron) and 1 WB27X10037 (Hv diode) and 1 2menjob (2 men job) and 1 Ovendolly (Oven dolly)

Tech was assigned as a helper;

"Recall - icemaker rails were locked up but absolutely no frost from warm air in freezer. Seems rails were holding moisture and freezing. Disassembled freezer and heated rails and removed all moisture, added petrolgel and worked into ball bearings. Rails are sliding perfect, customer will advise. If customer calls back may need to go ahead and replace rails."

"Found faulty, freezer LED module. I removed and replaced it with the pre-ID part and the unit now checks OK. Job complete. ; dspstn on spec-tagged invntry: 1 W10695459 MODULE"

Found control no responsive tested power in replaced control assy all ops test ok.; dspstn on spec-tagged invntry: 1 W10906426 CNTRL

"cleaned ice out of freezer drain and added a wire down from heater to help with drain freezing , 497213"

Inspect the unit and determine the terminal block is faulty. Will order part. ; ordrng 1 3393721 (Terminal block)

"Found the units RC lower brackets, shelving, etc. improperly installed resulting in misalignment hindering proper drawer function. No physical damage found throughout inspection. Brackets reinstalled and secured in position. All shelving, glass panels and drawers reinstalled. Drawer / shelving alignment and function now check good. Customer to advise."

Checked unit ops found units evaporator fan motor making pulsing noise tested unit in diagnostic mode for all other components evaporator fan motor is the only component making strange noise need to replace evaporator fan motor; ordrng 1 W11224591 (Motor & harness) and 1 S&h (S&h)

"Checked unit ops found unit with f7e1 error code-tachometer is missing or wrong signal need to replace actuator ; ordrng 1 W11481722 (Actuator) and 1 S&h (S&h), states that autho needed"

Found bad ice maker. I removed no replaced it.Job complete ; ordrng 1 W10873791 (icemaker)

Inspect the unit and determine the left front in finish switch is faulty not regulating temperature also found faulty receptacles. need parts for repair.; ordrng 2 814399 (Recepticles)s and 1 WP3149400 (Left front infinite switch)

"Replaced Gearcase, cam, belt, and the actuator. Ran diagnostics tests, all ops tests good, no screech. Job complete; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR 1 W10721967 CAM , and 1 W11454372 GEARCASE"

Found fault codes for failed heater and shorted wash motor. Not worth repair. Transaction ID: 497294; ordrng 1 W11309335 (Motor) and 1 W10518394 (Heater)

"Found bad heater connection, ordering part.; ordrng 1 W11650661 (Heater), dspstn on spec-tagged invntry: 1 W11546690 CONTRL-BOX"

Found fault for failed wash motor and diverted motor. Unit would need wash motor assm. Cust to advise on repair.Transaction ID: 497762; ordrng 1 W10861526 (Motor assm)

Found ff Evap not draining due to seal around drain troth shrinking. Nto updated drain kit. Transaction ID: 497784; ordrng 1 W11457241 (Drain pan kit)

"Found defective valve leaking into tub on its own ,and defective heater ,replaced leaky valve and defective heater tested unit ok at present time ; dspstn on spec-tagged invntry: 1 W10703867 HEATER and 1 WPW10327249 VALVE-INLT"

Installed new valve assy; dspstn on spec-tagged invntry: 1 WPW10179146 VALVE-INLT

Charged with 134 and pressurized to 140 psi. Need leak detector to check for leaks. Was not in the shop; ordrng 1 Leakdetector (Detector to finish shop repair)

Found unit stops after first wash replaced water valve ck ok; dspstn on spec-tagged invntry: 1 W11165546 VALVE and 1 W11419171 CONTROL

Installed ordered parts and confirmed unit working as it should; dspstn on spec-tagged invntry: 1 W11239857 BELT

Turned water tank fill option back on in the settings job complete