"Customer complaint unit making grinding noise towards the spin cycle. Found that the units screw was fallen out and the slider was bad. Replaced the slider and the screw tested the unit, all ops tests good. Job complete. ; dspstn on spec-tagged invntry: 1 W10734521 SLIDER 1 W10754448 CLUTCH , and 1 W10876600 PUMP-WATER"

"Removed and replaced parts listed tested found noise from belt and cam nto parts.; rqstng P&A on 1 W11239857 (Belt) and 1 W10721967 (Cam kit), dspstn on spec-tagged invntry: 1 W10528947 HUB"

Installed cooktop all ops ok

Installed Breyer repair kit motor is good no issues instr cust about their vent; dspstn on spec-tagged invntry: 1 WPY055980 HI-TEMP AD

Installed new element unit working

"Tech found unit with bad gaskets . Tech replaced gaskets with new and used steam gun to form new gaskets to unit, all tests ok"

Tech found unit with faulty board causing unit to intermittently work . Tech replaced board . Tested and checks ok ; dspstn on spec-tagged invntry: 1 W11307244 LATCH

Found feed tube cracked will order needed parts; ordrng 1 W11540183 (Wash arm feed tube)

Installed new left door and bottom bottom door due to dents and scratches and need to order shelf in middle with drawer and grey middle door or 4th door plastic temp adjustment mullion bar; ordrng 1 W11043010 (Rail mullion grey) and 1 W11243759 (Shelf right side with drawer)

"evap fan motor not running , had open winding , repplaced fan motor and checks ok; used 1 WP2315539 (MOTOR-EVAP) from stock"

"Replaced all parts listed, all checks OK.; dspstn on spec-tagged invntry: 1 W10528947 HUB 1 W10721967 CAM , 1 W10752283 WASHPLATE , and 1 w11219115 TUB-OUTER"

Tech was assigned as a helper;

Water dispenser with drip water after dispensing glass of water. I removed and replaced the coupler with the check valve and the unit now checks OK. Job complete. ; dspstn on spec-tagged invntry: 1 8201815 1/4' CHECK VALVE CONNECTO

Customer purchased Logic Board due to some buttons non-responsive. Replaced board and did not resolve problem. Advised Mr Bullock most likely problem lives inside console/membrane. Parts are NLA.

"Replaced soap dispenser. Tested operations, unit tested out okay.Collected the remaining balance of $249.83 CK Auth# M39N9X"

Found unit with faulty board and control panel causing unit to not work and keep light on continuously. Tech replaced parts listed below . Tested and checks ok ; dspstn on spec-tagged invntry: 1 8206232A BULB and 1 W10210871 HOUSNG-LMP

Changed thermal fuse. Tested ops. Unit operates as designed.Collected the remaining balance of $295.27 CK Auth# 3MX9WL; dspstn on spec-tagged invntry: 1 WP3390719 FUSE-THRML

Installed new cutting grid

Use a little bit of grease on the rails and then kept the rest in my truck for future use. Transaction ID: 489372; dspstn on spec-tagged invntry: 1 WP542638 GREASE

Removed and replaced part listed all ops test ok.; dspstn on spec-tagged invntry: 1 WPW10434452 SWITCH-INF

Installed new dispenser valve assembly. Tested operation of the unit and it no longer leaks. Working properly. Job complete. Customer paid remaining balance.$130.34 with credit card.

New FC ceiling LED module installed completing repair. All unit test and operations to include full interior illumination check good at time of service. Customer to advise. ; dspstn on spec-tagged invntry: 1 W11632139 MODULE KIT

Unit needs new evaporator and heat exchange ref section. Needs new door gasket ref section. ; ordrng 1 7042255 (Gasket ref side) and 1 4204420 (Evaporator) and 1 7015840 (Heat exchange) and 1 Ssmisc (Misc ss charges) and 9 R12 (Refrigerant)s

"Got to the unit to install dataloggers. Freezer section on the top shelf back right. Refrigerator section 2nd shelf down back right. Started the dataloggers and spoke with the customer. Customer is complaining of unit running nonstop. Also made mention of condenser fan not only running all the time, but also occasionally making an odd noise.; O-emld tckt"

"Go back to the unit. Installed new middle spray arm. Also install new heater. Tested unit to ensure function. Ill wash arms are working properly. As well as heater is heating. Collected for parts and labor. Job complete.; ordrng 1 Shipping, dspstn on spec-tagged invntry: 1 W10518394 HEATER"

"Cx insisted the vent was cleaned despite he fact that the unit was still caked in lent, completed the repair. Changed the thermal fuse and door switch. Unit tested okay, operates as designed.Collected the total balance of $268.66 CC Auth# 399J33; dspstn on spec-tagged invntry: 1 W10909685 THERMAL FUSE and 1 W11427601 SWITCH-DOR"

Reset for another day; ordrng 1 Reset (Reset)

"Drawer refrigerator control is intermittent and when to tapped relays it came on-bad control,need to order new,total cost $451.95,this is a billing account thru white hall,I got the approval,send set.over to whitehall and order part; ordrng 1 Shp (Shp) and 1 7002876 (Control on bottom)"

Unit is cool. Could not find leak due to no leak detection kit in hand.; saved tckt

Tech found unit with broken evap wire harness causing unit to not cool properly. Tech replaced harness . Tested and checks ok

"Installed new clock control due to not Baking,billing account bal due is $413.66; used 1 Shp (Shp) from stock"

"Found leaking dispenser. Removed and replaced coupler. Also leveled fresh food door. Job complete. ; dspstn on spec-tagged invntry: 1 8201815 1/4' CHECK VALVE CONNECTO 1 W11546685 VALVE , and 1 WP2314271 CONNECTOR , used 1 8201815 (1/4' CHECK VALVE CONNECTOR) from stock"

"Replaced r/ f switch ck ok; dspstn on spec-tagged invntry: 1 W11047722 ELMNT-SURF 1 W11517959 ELEMENT-SURF , 1 W11567368 CNTRL-ELEC , 1 WP3149400 SWITCH-INF , 1 WP3149404 SWITCH , and 1 WPW10434452 SWITCH-INF"

Reset. Did not get to it.; saved tckt

"Cx complaint: not cooling.Upon arrival, compressor was off, no fans running. Found the main control fluttering on and off.Main control is no longer available for this unit. Per service pointer # W10823379b ordering a service kit W10823804Cx also asked if we could order and install a new water filter (EDR3RXD1) at the time of repair.Ordering parts to install on return. Collected the service call of $133.75 CC Auth# Y4TYYKRemaining balance of $520.61 to be collected after the jobs complete.; ordrng 1 W10823804 (Service kit) and 1 EDR3RXD1 (Water filter)"

"Inspect the unit and determine an F 33 area code, oven, temperature overheating. Determine the oven, temp sensor and relay board are faulty. Will need parts replaced gave customer an estimate and he approved it will order parts. Customer pay deposit.$125.00 with check #1814; ordrng 1 00427198 (Oven relay board) and 1 00425301 (Oven temp sensor) and 2 00425788 (Door hinges)s and 1 2men (2 men job) and 1 Ovendolly (Oven dolly)"

Replaced bin temp sensor job complete

"Installed motor and it kicked on, all ops ok. Transaction ID: 489216; dspstn on spec-tagged invntry: 1 WP2315539 MOTOR-EVAP"

Reset. Did not get to look at it; ordrng 1 Reset (Reset)

"Replaced drive board assembly, tested and all checks OK."

Replaced Icemaker customer had job complete

"Door ropes were not correct need the kit with the springs included; ordrng 2 Need (Door rope kit with springs)s, dspstn on spec-tagged invntry: 2 00610087 CABLES"

"Install New icemaker, tested operation of the icemaker and it is now receiving water. Tested properly. Job complete. Customer paid remaining balance $238.37 with credit card."

"replaced drum rollers and idler pulley and no noises , VJJ4XN"

"Plugged unit in, ran diagnostic test, compressor and fans came on, customer to advise. If he calls in try and get me out that day."

Tech was assigned as a helper;

"Dryer wasnt making any noises when we ran it, the property manager was there with me to verify. All ops ok"

"replaced evap. coil , heat exchanger , drier and recharged unit and checks ok; dspstn on spec-tagged invntry: 1 876764 PROCESS VALVE and 1 WPW10143759 DYE DRIER"

Tech was assigned as a helper;

Checked sealed system unit running -22 at charging valve +53 at dye drier 0 at charging valve and dye drier no leaks detected with UV light Deemed non repairable SR # 7736373206

Tech was assigned as a helper;

"No fault codes recorded in unit history. However, the customer reports, since initial failure wherein repair service had been conducted and installation confirmed sound by the dealer, only one wash cycle had been attempted without change, identical operational failure. Unit ran through testing both in diagnostics and normal cycle operations finding excessive suds conditions even after multiple fill and drain cycles. Confirmed the customer is using appropriate detergent / rinse-aid and quantities with no other introduction of sudsing agents. Customer states the rinse-aid reservoir had recently been filled however, was found to be completely depleted which would result in over suds conditions as found. Unit allowed to operate in 15min Rinse Cycle finding cycle to reach the 4min mark yet continue operations with 4min displayed in excess of 16min. Found water temperature within the drawer to be of tap temperature of 72°F. Primary failure appears to be originally due to over suds conditions as a fault of the units detergent dispenser which can and will result in operational failure of the heater circuit. Unit will need to be uninstalled allowing for full component access and multimeter testing to confirm or rule out all component failures. Pre-ID components as listed for installation only should originals be found faulty through testing. ; ordrng 1 511299 (MC 252 PH8 120V EE1 SLG) and 1 514237P (KIT WASH CTRL P9 V2 US) and 1 514231 (KIT ELEMENT & SEAL 609 120V) and 1 524887 (KIT DISPENSER MID GREY (SP)) and 1 524537 (ELEMENT COVER 608) and 1 510669 (HARNESS THERMISTOR) and 1 510854 (KIT DD HARNESS LOWER 608 SPARE) and 1 Crate (Crate / See Notes), SMS tckt failed"

Installed new control and advise Mr. to keep an eye on unit; dspstn on spec-tagged invntry: 1 W11546690 CONTRL-BOX

"Valve not stopping water flow, ordering valve.; ordrng 1 00628334 (Valve)"

Got to the unit and installed new water inlet valve. Tested the unit to find that it is indeed filling up properly no longer seeing error code for long fill or no fill. Customer is going to run the unit to find out.

Checked unit ops found unit not making ice due to bad icemaker replaced icemaker test unit everything checks good at this time customer paid $410.42 today with CC.; dspstn on spec-tagged invntry: 1 WPW10251076 ICEMAKER and 1 WPW10341320 VALVE

Found the positive contact of the FC light socket pushed in resulting in FC illumination failure reported. No physical damage found through inspection. Contact repositioned to correct. Full FC illumination now restored. Confirmed both the FC / RC door switches fully functional. All unit operations check good at time of service. Customer to advise. ; dspstn on spec-tagged invntry: 1 W11384469 SWITCH

Uninstalled and removed old ice machine from downstairs. When trying to disconnect upstairs ice machine found a bad shut off valve for waterline. Customer is going to have plumber replace valve later today and will call us back to get on the schedule to finish up the job. ; ordrng 1 Waitforcustomer (Wait for customer)

"Refrigerator door on freezer side left open other than that coil has good full frost pattern and timer wheel spinning also defrost heater comes on and defrosted the coil well,customer to watch,pd $125 by ck#1255"

Removed and doors cleaned glass reinstalled all ops test ok called in c.c to shop.

Tex found unit with faulty ice maker . Checked diagnostics and ice maker has a E5 erro bad thermistor in ice maker . Nto new ice maker to fix ; ordrng 1 W11658802 (Icemaker)

Tech found unit with loose screw that holds rotor in place causing loud grinding noise in spin mode. Tech tightened screw. Tested unit all checks correct ; dspstn on spec-tagged invntry: 1 W10734521 SLIDER

Customer complaint unit is locked and wont work. Found that the unit was stuck in drain mode and the drain pump would not stop running. Need to order drain pump and control if needed. Total $597.85. Charged $125 by CC. Total left $472.85. Customer will authorize if they want to fix. Transaction ID 489040. Autho 49PV4V.; ordrng 1 WPW10605427 (Drain pump) and 1 W11201286 (Control)

Tech replaced faulty door . Tested and checks ok

Found unit needs door switch for frz ; ordrng 1 Frzdoor (Switch)

"Unit would not power on. Found circuit breaker tripped. When I reset it, it immediately tripped again. I checked power cord connections at terminal block and found red L2 wire terminal making contact with neutral wire terminal at terminal block. I loosened and separated and tightened all connections at terminal block. I then reset breaker and unit powered on. I tested all functions and the unit now checks OK. While there I instructed customer on the use and care of all of his new whirlpool appliances in this new home. Job complete. ; ordrng 1 KristinaPOPPICSATTACHED (Kristina POP PICS ATTACHED), dspstn on spec-tagged invntry: 1 W10909685 THERMAL FUSE"

Unit was off. Turned unit on and all checks okay.; dspstn on spec-tagged invntry: 1 WPW10179146 VALVE-INLT

Unit has a defrost. Issue new harness assy is needed; ordrng 1 W11650662 (Heater harness assy)

Unit picked up for shop testing and repair.; ordrng 1 Shoprepair (Shop repair)

Checked unit ops found ice maker working as designed customer said ice maker has been working great and does not want to replace at this time. Customer pointed out big block of ice on back crisper drawer from leaving the door open defrosted and cleared all ice. Everything checks good at this time Auth code #490098

Unit registered f8e1 error for long fill/no fill reset unit ran recalibration cycle tested checked ok ; dspstn on spec-tagged invntry: 1 W10780045 SUSPENSION and 1 W10919003 PUMP

"Installed new evap and charged; dspstn on spec-tagged invntry: 1 W11507067 EVAPORATOR and 1 WPW10143759 DYE DRIER , used 1 Na0000 ( 1/4 charging valve) from stock"

"Found door not staying closed, adjusted door and all checks okay"

Replaced inner door on washer due to a broken hinge everything checks good at this time customer paid $211.40 today with CC

"Found heater wire wasnt plugged in when I installed motor. Defrosted Evap and plugged in unit, all ops ok"

Water overflow did not detect leak in drain system likely oversoaping. Cust will advise.

replaced icemaker and checks ok TL9V9N

Inspected unit and determine no power is going to the back main water valve therefore not energizing valve to send water to the front dispenser. Looks to have faulty microswitches. Need parts for repair. Customer approved repair. Will order parts. Customer paid deposit $125.09 with check #305. ; ordrng 2 WP2162361 (Micro switches)s and 1 WP2180226 (Bracket) and 1 Shipping (Shipping)

Installed part tested checked ok

"Got to this unit to find the unit would not shift into agitate. With testing found that the unit was not able to shift at all, was stuck in spin. Due to this went down below to find out what parts were problematic determine that the slider had come apart. The metal ring from the outside was no longer in proper position not allowing the unit to actually shift into agitate. replace the shifter and tested. Unfortunately the clutch had failed as well. Replace clutch and tested found that the unit is now working properly. Job complete.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER 1 W10754448 CLUTCH , 1 W11396717 PUMP , and 1 W11419171 CONTROL"

Heated unit cust advised smell ck all wires and connections ok nto parts; ordrng 1 Bake (Element) and 1 Broil (Element)

Found vent hose filled with water not allowing for proper venting Advised Mrs. to clean vents and unit will work properly

Found bad maker assy power to unit will not cycle nto part.; ordrng 1 W11546935 (Maker)

Found bad not cycling even with reset pressed nto part.; ordrng 1 W11546935 (Maker)

"Found r600 unit. Customer says unit has 5 year sealed system warranty. Switching valve not working.; ordrng 1 Drier (Drier) and 1 Lockringfittings (Lock ring fittings) and 1 Nitrogen (Nitrogen) and 1 Switchingvalve (Switching valve), dspstn on spec-tagged invntry: 1 5303918358 DYE DRIER"

Still freezing ; ordrng 1 W11475754 (Assy evap cover)

All ice and frost accumulation cleared from within the FC. Confirmed the FC defrost drain clear of ice and/or obstruction(s). New left / right FC drawer slides installed restoring proper drawer function. All unit tests and operations check good at time of service. Customer to advise.

"Inspect the unit and determine the main control board is not functioning. Weak relay, which sometimes does not activate the actuator, and also will not go into it test mode.. also, we have faulty. suspension rods. Will order parts.; ordrng 1 W11458145 (Main control), dspstn on spec-tagged invntry: 1 W10721967 CAM and 1 W11130362 SUSP"

"Found unit siphoning, readjusted hose and confirmed unit working properly; dspstn on spec-tagged invntry: 1 W10919003 PUMP and 1 W11481722 ACTUATOR"

"Found unit has bad agitator dogs, did not have any on truck nto parts. Transaction ID: 489746; ordrng 1 Agitatordogs (Dogs), dspstn on spec-tagged invntry: 1 285753A COUPLING"

Installed both doors all ops ok

Installed part checked ok

Found heating element open replaced element ck ok; dspstn on spec-tagged invntry: 1 279973 CUTOFF-TML and 1 WP3387747 ELEMENT

replaced water valve and no noise when icemaker filled; dspstn on spec-tagged invntry: 1 W10786952 VALVE

New left / right door hinge assemblies installed restoring proper door function. Unit ran through diagnostic cycle test without fault and/or water leaks. All unit test and operations check good at time of service. Customer to advise.

Found faulted lid latch. Needs new lid latch. I was able to get the unit temporarily working by placing a weight in the lid on top of the strike. Customer will do this until we return.Ordering part. ; ordrng 1 W11513248 (Lid latch RPW) and 1 W11513250 (Strike)

One burner keeps snapping when burner is on; ordrng 1 WPW10475147 (Spark module)

Unit head F3E2 error code stored in diagnostics. Unit would keep drain pump on and not turn off. I checked pressure tubing at pressure dome port and it was routed properly. I blew through pressure hose from control board and end it was clear. I removed and replaced the control at that point The unit began functioning properly. I was then able to run a DLMS calibration cycle and test all functions and the unit Now checks OK. Job complete. ; dspstn on spec-tagged invntry: 1 W11624943 CNTRL-ELEC

Installed tested checked ok

"Loose spinner, tightened and all checks okay."