"Installed compressor, all checks okay.; dspstn on spec-tagged invntry: 1 876764 PROCESS VALVE 1 W11109499 DRIER , 1 W11504415 COUPLER , 1 W11504431 COUPLER , 1 W11504445 COUPLER , 1 W11504447 COUPLER , 1 W11506621 COUPLER , and 1 W11506635 COUPLER-VALVE"

"Washer error code f3e1 and called tech support to confirm bad control,customer not going to repair"

"Found bad coupler which damaged both ice container coupler and dispenser coupler. Ordering parts to repair.; ordrng 1 WPW10293212 (Chute) and 1 WP2220458 (Coupling) and 1 W11244434 (Container-Ice) and 1 WP2198628 (Seal), dspstn on spec-tagged invntry: 1 W10873791 ICEMAKER and 1 WPW10179146 VALVE-INLT"

Readjusted blower wheel and confirmed proper funtions... unit is back to working as it should.. unit would not heat when wheel would not spin...

"New HV and UI controls installed. Power restored and diagnostic testing conducted. With the evaporator panel removed and the evaporator encapsulated in heavy frost accumulation due to continuing defrost failures, multimeter testing conducted in test #89 (Defrost Heater Test). Initially found no VAC supplied to the heater element. Light frost was present at and around the evaporator thermistor. To ensure adequate temperature read within proper operating range, the thermistor was relocated and positioned into and covered with heavy frost. After relocating the units thermistor 120VAC was supplied to the heater element. However, through several five minute heater test cycles found minimal to no heat generated throughout the defrost heater. Again confirmed resistance through the defrost heater assembly. With 120VAC now supplied, continuing failure as found appears likely due to a faulty wire and/or in-line thermal allowing for a read of resistance but failing to carry a load under power. Ordering a new defrost heater and thermistor in attempt to complete repair in restoring proper function of the defrost circuit. All remaining frost accumulation manually thawed from the evaporator. Original H V, and UI controls, marked and retained for core return.; ordrng 1 W11626107 (Heater) and 1 W11629268 (Thermistor)"

Cust is going to keep The gasket the way it is part is nla; dspstn on spec-tagged invntry: 1 8201711 ADHESIVE

Washer must be pulled out to get dryer out. 1 hour repair. Need dolly; ordrng 1 Smallgreendolly and 1 WP3390719 (Thermal fuse) and 1 Ship (Shipping)

"Cx complaint: powers on, wont runFound a broken drive belt, replaced it with a belt from truck stock. Tested successfully. Unit operates as designed.Collected $257.51 CC Auth# WJ49Y4; used 1 WE03X29897 (Drive belt) from stock"

"Got to the unit to find out the upper most shelf. Did not want to go in for the customer. This was causing the door not to shut properly. Found in obstruction in the rail that was keeping the drawer from shutting all the way. Once obstruction was cleared, was able to install the drawer properly and unit door is now shutting tested unit to find out all parts and pieces are now working properly. Job complete."

Got back to the unit. The new door gasket once installed and conform to the unit. Door gasket is sealing properly. No further issues found. Job complete. Collected for part in remaining labor.; ordrng 1 Shipping

Install new process valve and dye dryer. Will need to reschedule for next week to come back and check for Freon leaks. ; dspstn on spec-tagged invntry: 1 876764 PROCESS VALVE and 1 WPW10143759 DYE DRIER

Replaced heater and harness ck ok

Found drain hose not secured to cabinet casing leak reinstalled hose all ops test ok.

Removed and replaced parts listed all ops test ok.

Customer complaint water filter door issue. Found that the door did not have issue and I had to instruct customer on how it works. Job complete

"Confirmed continuous illumination of the units cooktop surface light due to a faulty electronic control. Units UI control fully functional and able to cycle through all surface light settings. Unit otherwise fully operational. New control on order, not yet received needed to repair. Lightbulb supplied by pre-ID not needed. Customer has multiple replacement bulbs available. ; dspstn on spec-tagged invntry: 1 8206232A BULB"

"As reported found no rotation of the spin basket through spin cycles. Confirm the units lid switch fully functional. Through inspection, found multiple issues and or component failures i.e. worn agitator dogs, heavy oil leak originating from the transmission, oil fouled components, etc. multiple parts needed to correct. Due to the unit age at.+20yrs, cost of repair and need for immediate use, the customer has opted to replace rather than advance with repair service. Customer has paid service charge $125.00: Check No. 6242, Transaction ID: 487205."

SR# 7736359093 - Customer states oven trips breaker after about 5 minutes of running. Tested and verified no fault codes stored in unit. Entered diagnostic mode and tested all microwave and oven components individually to verify nothing is shorted to ground. Put into normal bake cycle and showed customer using a thermal imager a high-heat buildup in the 40A breaker indicating a weak/old breaker. Customer will have breaker replaced and will advise.

Found open heater assy est 395.46 customer to call if wants repaired. Called in c.c to shop please email copy.; rqstng P&A on 1 964p3 (Heater assy) and 1 Sh (Sh)

Install new condenser fan motor. Tested operation of the unit and now it is cooling properly job complete. Customer paid for job in full with check # 6017 $311.53; dspstn on spec-tagged invntry: 1 4200740 COND FAN MOTOR

"Found f1e2 error code coming up on ui control and not working,installed new control board and tested good afterwards,pd in full by cc $570.86"

"Replaced l/f and r/r switches ck ok called in cc ck operation ok ; dspstn on spec-tagged invntry: 1 W11517959 ELEMENT-SURF 1 WP3149404 SWITCH , and 1 WPW10434452 SWITCH-INF"

"Found gear noise, changed slider to see if that would help. Ordering gearcase.; ordrng 1 W11449841 (Gearcase), dspstn on spec-tagged invntry: 1 W10734521 SLIDER 1 W10754448 CLUTCH , 1 W10902814 WASHPLATE , and 1 W11396717 PUMP"

"Used, shim. All checks okay.; dspstn on spec-tagged invntry: 1 4387828A SHIM"

"Tech found unit with broken slider not allowing unit to shift from agitate to spin . Tech replaced slider from truck stock . Tested unit all checks good. Cust paid $221.38 CK Auth# 4Y93W3; dspstn on spec-tagged invntry: 1 W11419171 CONTROL , used 1 W10734521 (Slider) from stock"

"Inspect the unit and determine the icemaker is getting 120 VAC, but will not activate. Faulty icemaker. Will need to be replaced. ordering part.; ordrng 1 W11658802 (Ice maker)"

Installed new control ; dspstn on spec-tagged invntry: 1 W11043763 CNTRL-ELEC

"Found unit needs new mag tube nto part part warr ; ordrng 1 Mag (Tube), dspstn on spec-tagged invntry: 1 W10850446 CAPACTR-MG and 1 W11256462 DIODE"

Installed ice makers. Customer to advise. Rebooted control and e5 thermistor error was no longer on test 56. ; dspstn on spec-tagged invntry: 1 W10316760 THERMISTOR

"Found icemaker gears stripped out, nto part and get Autho from newleaf ; ordrng 1 Freezericemaker (Freezer ice maker)"

"Ran tests and calibrated, there were user interface errors but everything is working at the moment. Customer to advise."

Tech found unit with faulty heater harness causing unit to defrost to long and create ice puddles on drip tray of evaporator. Nto updated evap harness to fix ; ordrng 1 W11650661 (Heater harness)

"Installed new icemaker ran harvest test and fill test, confirmed unit working properly at this time advised mr to keep an eye on unit; dspstn on spec-tagged invntry: 1 WPW10341329 VALVE"

"Customer complaint unit has ice on back panel and unit is not cooling. Found that the brown wire on the evaporator harness was not connected causing heater not to heat which caused ice build up. Replaced harness with new harness from truck stock and replaced the control. Unit is now cooling. Job complete; dspstn on spec-tagged invntry: 1 W11546690 CONTRL-BOX , used 1 W11650661 (Heater/Harness) from stock"

Found F4 E3 code for pump motor failing.... installed new pump and motor and confirmed no leaks and proper opperations; dspstn on spec-tagged invntry: 1 W11175771 WATER VALVE

Found unit off temp tested probe out of range removed and replaced part all ops test ok; dspstn on spec-tagged invntry: 1 W10833885 SENSOR

"Tech found unit with noisy compressor copper lines causing constant high pitch sound, . Tech adjusted lines near compressor so unit would not make any more noise. Tested unit all checks good."

Found loose connection at the run side of the terminal block tightened connection unit ok; dspstn on spec-tagged invntry: 1 W10909685 THERMAL FUSE and 1 W11551763 SWITCH-DOR

"Found folded cam that would not actuate. I removed and replaced it. Also shift actuator armature had snapped off due to locked up cam. I removed and replaced that also. I calibrated the unit and tested all functions and the unit Now checks OK. Job complete. ; used 1 W10721967 (CAM), and 1 W10913953 (ACTUATOR) from stock"

Removed and replaced parts listed all ops test ok.

"Slow ice production due to sensor on ice maker,tested good afterwards ; dspstn on spec-tagged invntry: 1 W10873791 ICEMAKER and 1 WPW10341320 VALVE"

Readjusted gasket and confirmed proper seal

I Removed and replaced the defrost heater harness assembly. Job complete.; ordrng 1 KristinaPOPPICSATTACHED (Kristina POP PICS ATTACHED)

"I removed and replaced the ordered parts. While doing so I noticed that the filter cap locking tabs are defective an do not hold The cap in place properly on the filter, will also need to order cap. Cap to be mailed to customer.; ordrng 1 W11220375 (Filter cap) and 1 PleasemailcaptocustomerperKR (Please mail cap to customer per KR)"

Wrong control ordered BS has ordered control main micro pcb

Checked unit ops found unit to have f7e1-tachometer meter missing or wrong signal call whirlpool tech line and was advised to replace actuator and possibly main control nto actuator and main control Ref#7736357485; ordrng 1 W11543994 (Cntrl-elec) and 1 W11481722 (Actuator)

"New condenser fan motor and blade installed. Power restored for testing. Found after more than 45 minutes of operation, the units control had failed to energize the condenser fan motor circuit. 120VAC between the main control and the condenser fan motor had been confirmed standing during initial testing however, had not been tested again following power cycle. Issue appears due to degrading failure following the reported lightning strike compromising multiple electrical components within and outside of the home. All other unit tests and operations check good at time of service. New control needed to correct additional failure found. Customer has authorized new balance due $580.54. ; ordrng 1 7041549 (Control)"

Replaced parts listed ck operation ok ; dspstn on spec-tagged invntry: 3 WP3400029 NUT and 1 WPW10245259 BLOCK TERM

Tech was assigned as a helper;

Found oven temp off cust already replaced temp sensor nto part; ordrng 1 5304503496 (Control) and 1 Shipping (Handling)

Replaced microwave door hinges re riveted door switch arm job complete

Inspected unit and determine the main control box is getting 120 V AC but its not powering up the components. We have a faulty control box will need to be replaced. Gave customer estimate. Church supervisor waiting for a response from church officials to see if they will repair unit ..will call us back to the side. Service $125.00 was paid with credit card. ; rqstng P&A on 1 W11382530 (Control main)

"7736363890 techline is wanting to put in new basket as it seems to not spin in a correct circle and new suspension rods as they are bent ... will need second person as we need to make sure floor is level and tilt machine and fix feet together; ordrng 1 W11178227 (basket) and 1 W11400156 (suspension) and 1 level (spoke with steve), dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W10754448 CLUTCH"

Replaced paddle switch assm. Tested ice and water system and all checks OK.

Tech found unit with freon leak on condenser line causing unit to not cool properly . Tech repaired issue . Tested unit all checks ok

Part that came in was correct but defrost bar was too long to fit under evap. Nto and confirm Heater isnt oversized before scheduling call again . Tech defrosted unit and repaired evap harness until new part comes in. ; ordrng 1 W11650660 (Heater harness)

Replaced ice maker. Ran test 57 ice maker harvest. Ice maker harvested. Customer will advise if no ice production. Job complete

"Got to the unit and inspected the controls. Did not see any burn marks or discoloration that would indicate burning circuitry or faulty components. Looked underneath unit to ensure nothing of the same there. Could find no indications of burning or scorching or extraneous heat. Ran diagnostics to find error code for shifter. Replaced actuator to fix this issue. Ran calibration. Tested again to find no error codes at this time. Then customer came back out to let me know that the unit would not work through a normal cycle. Went back inside to find exactly this. With that being said, the UI would not continue to work properly in normal setting. Due to the fact ordering control NUI as well as encoder board to fix this upon return.; ordrng 1 W11633362 (Control) and 1 W11636627 (Overlay) and 1 W11627516 (Encoder) and 1 Sendmebackplease, used 1 W11481722 (Actuator) from stock"

Ran unit again no leaks found cust to advise

I removed and replaced the control and console I then tested all functions and the unit now checks OK. Job complete.; dspstn on spec-tagged invntry: 1 W11113848 CNTRL-ELEC

Installed tested checked ok

Found bad harness in defrost heater deiced nto parts.; ordrng 1 W11650661 (Heater defrost harness)

Installed new door and control. Advise message to keep an eye on; dspstn on spec-tagged invntry: 1 W10873791 ICEMAKER and 1 WPW10341320 VALVE

Repaired missing wires on timer according to schematic pd in full $260.44 by ck#5234; ordrng 1 Shp (Shp)

Installed new icemaker and confirmed unit cycled and filled properly advised mrs to keep an eye on unit

"Found failed ice maker, ordering ice maker. ; ordrng 1 W11284458 (Ice maker), dspstn on spec-tagged invntry: 1 WPW10179146 VALVE-INLT and 1 WPW10300022 ICE MAKER"

"Found the units bake element spade contact (1 of 2) broken off with clear evidence of prior short to ground. Units wire harness connections for the bake element pulled into the oven cavity and isolated under load in bake cycle operations confirming 240VAC supplied through the controls double line brake relay. New oven bake element needed to correct primary failure. Customer has authorized estimate of $279.31 and has paid service charge $125.00, Check No. 2033, Transaction ID: 487191. ; ordrng 1 WPW10207397 (Bake element) and 1 Shipping (Shipping)"

"Installed new bake element and sensor due to incorrect temps,pd bal in full $348.94 by ck#1468; ordrng 1 Shp (Shp), dspstn on spec-tagged invntry: 1 WB44K5012 BAKE ELEMENT"

Unit Needs new micro switches and fuse. Customer is going to repair it himself. Job complete.

"Replaced motor and blower wheel and put unit back together and confirmed proper heat; dspstn on spec-tagged invntry: 1 279827 MOTOR-DRVE 1 WP694089 WHEEL , and 1 WPW10436303 TIMER"

Removed and replaced control all ops test ok bimetal test good deiced evap customer to advise.called in c.c to shop for part.

Checked unit ops found units bellow holes clogged causing water to settle inside bellow cleared drain holes bellow is draining at this time also found soap dispenser to be defective soap running out before unit fills nto dispenser ; ordrng 1 W10575334 (Dispenser) and 1 S&h (S&h)

"Replaced drive board, tested and verified all checks OK."

Found freezer completely iced up and no fan motor running at the time... will order heater and harness and new fan motor for return visit... will need extra time as this will need completely steamed; ordrng 1 W11594663 (harness wire) and 1 W11594663 (motor evap) and 1 WPW10316428 (heater)

Tech found unit with drain hose too deep in drain pipe causing water to siphon out of unit and not complete cycles. Tech adjusted drain hose to correct position. Tested unit all checks ok

Installed new control board and tested on dishwasher working good no customer pay balance due $$340.11 by check #1182

"Inspected unit and determine several problems. Major issue is the compressor is faulty. Too loud and overheating. Not cooling The unit. Also faulty led light modular in refrigerator compartment and also faulty front left wheel. Need all parts for repair. ; ordrng 1 WPW10515763 (Left front wheel) and 1 W11043011 (Led light modular -RC) and 1 W11209866 (Compressor) and 1 876764 (Process valve), dspstn on spec-tagged invntry: 1 W11334745 MOTOR-EVAP"

Go to the unit to find that the CPU does not have any flashing lights. This is indicating a power failure within the board. Gave customer estimate for the two possible parts we control and user interface. Customer understood it could be one or both parts unsure until testing. even with it being just one of the two parts customer would rather purchase a new unit. Collected for service call Job complete.; dspstn on spec-tagged invntry: 1 W11394572 LATCH

Control board not functioning properly needs new control. Ordering part.; ordrng 1 W11629601 (Control)

"Refrigerator has Intermittent ice production,installed new ice maker due to arm sticking issues,tested good afterwards ; dspstn on spec-tagged invntry: 1 WPW10179146 VALVE-INLT and 1 WPW10300022 ICE MAKER , used 1 W11546935 (Icemaker) from stock"

"Suspension worn out, bouncy basket. Replaced suspension. Pd 324.94 by cc. ; dspstn on spec-tagged invntry: 1 W11130362 SUSP"

"Tech found unit with faulty thermostat causing unit to turn off randomly. Tech replaced thermostat , tested unit all checks ok ; dspstn on spec-tagged invntry: 1 WPW10583800 THERMOSTAT"

New wire harness and isolation valve installed restoring full water flow throughout the system. All unit test and operations check good at time of service without fault and/or water leaks. Customer to advise.

Found fluid ring broken and slightly disconnected from spin basket ; ordrng 1 W11172199 (Spin basket)

Found loose spanner nut inside spin basket causing basket to wobble excessively. I tightened it down to proper specs. I then calibrated the unit and tested all ops and the unit now checks ok.Job complete ; dspstn on spec-tagged invntry: 1 W11400156 SUSPENSION

Found control having issues will not run test mode also some leds out heater test open customer to replace unit.

Removed and replaced part listed all ops test ok.

Installed new cook top and advised employees to clean before putting back on sales floor

Unit will not dispense water. Needs new water filter housing. Ordering part. ; ordrng 1 W10862456 (Filter housing)

Dishwasher dispenser leaking by hairline crack need to order part total job $$370.34 less $125 paid by check #307 with the balance due of $245.34 order parts; ordrng 1 524887 (Dispenser assembly) and 1 Shp (Shp)

"Checked unit ops found actuator making a thumping noise when switching positions nto actuator ; ordrng 1 W11481722 (Actuator), dspstn on spec-tagged invntry: 1 W11130362 SUSP"

Installed new icemaker ; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER and 1 W11645245 WATER VALVE

Installed panel tested checked ok

"Customer complaint unit not dispensing ice, found that the auger motor is fully functional. Found that the bottom and ice bucket couplings were fully intact. Found that the ice door was not sealing shut and was letting moisture through causing ice buildup under the bucket which was causing both couplings not to full seat with each other. Need to order ice door. ; ordrng 1 W11423781 (Ice door), dspstn on spec-tagged invntry: 1 W11396033 SWITCH"

Replaced water line to unit advised cust to flush unit

"Inspect the unit and determine the compressor coils in the back, were hitting each other there for making a rattling noises. Repair problem by spreading them apart. Tested the unit and it is not working properly and making its normal operational noises. Job complete."

"Unit requiring service was found to be the Subzero refrigerator, not the freezer as labeled in dispatch. Found the units door gasket torn at the bottom center where contact is made with the door switches. Failure has allowed for warm air infiltration and condensation accumulation around the affected area. Additionally, the customer is reporting a newly occurring water leak in front of the unit. Confirmed water leak due to a blocked defrost drain tube allowing defrost water to overflow migrate and leak onto the floor in front. Obstructions cleared from the defrost drain restoring proper water flow to the defrost drain pan. New door gasket will be needed to complete repair. Quote listed is for estimate only. No parts to be ordered without customer authorization. Customer to advise. ; ordrng 1 7042254 (Gasket) and 1 Shipping (Shipping), states that autho needed"

Sealed system leak. Mr is going to purchase a new unit. Pd 125 by cc.

"As reported, found no illumination, tone and/or function at the units UI console. Confirmed 120VAC supplied to the unit, properly polarized and grounded. Power to the unit cycled without change. Through further inspection found the wire harness connection pulled free of the units On / Off button resulting in operational failure. Found no physical damage to the connection and or connection receiver. Connection restored and secure to correct. Unit ran through testing now without fault. All unit operations check good at time of service. Customer to advise. Picture of the units Model / Serial tag and POP attached for warranty processing."

"Unit needs new fill valves called tech support ran diagnostics icemaker passed and freezer temp at -3.3 degrees; ordrng 1 WPW10179146 (Fill valve), dspstn on spec-tagged invntry: 1 W11457217 SWITCH"