Installed new main control and UI confirmed unit working properly

"Gave Mr. estimate for replacement of Maggotron, diode, capacitor, and transformer. Given the age of the unit Mr. decided to go get a new microwave for the time being"

Ran unit through full cycle advised Mrs. to take a video if unit bounces again

"Installed all new parts, re-leveled unit, and ran unit on high speed spin. Spin is good now. Calibrated unit and erased all prior error codes. All ops good at this time. Job complete.

Adjusted a few settings per tech line and instructed the cust to clean the filters in the sink with soap and water. Job complete

Attached kick plate so that it does not catch on the door. Job complete

Installed new lid lock assembly. Perform short test and confirm lid locking properly now job complete.

"Installed new compressor evaporator fan motor and blade. Recharge system with 50 g of R 600. Confirm no leaks. Confirmed compressor running and good heat transfer. Customer states unit sounds better than the last compressor. Job complete.

"Found icemaker filled cup clogged with ice. Found no issues with inlet valve or icemaker fill tube. Through further discussion, found Mrs. not flushing air out of water filters when being replaced. Advised, not flushing air out of the new filter can cause this issue. Job complete

Came to inspect unit and determine there was too much ice buildup in the freezer compartment around the evap fan motor and also around the icemaker air tunnel therefore restricting cold air to the ice maker. Repaired problem by defrosting all the ice from the freezer compartment in the back . Now we are getting good air flow. Tested icemaker and unit and it is working properly. Job complete.

Found circulation pump grinding/bound up. Pump is barely turning spray arms. Verified no obstructions in pump. Pump is original and is 23+ years old. Parts are no longer available for the unit. Customer to replace.

Installed new ice maker and tested unit. Found no further issues at this time. Job complete.

I installed check valve. All functions check OK. Job complete.

Control board failure due to power surge. Control board no longer available. Customer will replace unit. Job complete.

"Installed new Magnatron, inverter board, and wave guide cover. Perform short test and confirmed. Unit is heating properly. Job complete

Installed new clock board. Tested operation of the oven and it is now heating properly. Job complete.

Inspected unit and determine the latch mechanism on the water filter housing came apart. Customer wants to get it fixed instead of replacing the water housing if it can be done. Advised customer the problem we have is if I try to pry the filter out of the housing their a %85 percent chance the housing will break since its made out of plastic. He understood and said to leave it that way for now since it has the new water filter intact and then in a few months from now when he needs to get the filter replaced he will call us so we can bring the new water filter housing this way we can do it the same day. Job complete.

"Shimmed condenser and installed damper motor, all opsmok.

Installed new axle. Confirmed the unit rolls as designed. Unit operates as designed.

Found cup in vent

Complaint unit will not operate. When I try to activate the bake or broil the unit says feature not available. I went into diagnostics and tried the auto test and the unit popped up with a F1E0 and told me to replace the control. The control is disconnected. The customer will have to get a new unit.

Got into the unit to find the drain clogged. Was able to steam the drain out and have proper flow down. Said drain. Installed new harness and temperature sensor incorrect locations. Put new cover on and insured frost pattern before cover was reinstalled. Unit has proper frost pattern fan is working properly. Installed control as well. Job complete

"F0-E5 (Off Balance Load) recorded in unit history, cleared prior to testing. Inspection has found the units suspension and hub heavily worn both of which issues will result in out of balance load conditions, high speed spin failures and noise issues. New suspension kit and hub needed to correct primary failures found. Due to repair cost versus original purchase price / replacement cost, the customer has opted not to advance with repair service at this time. Quote listed is for estimate only. No parts to be ordered without customer authorization. Customer to advise.

Installed new magnetron and hv diode. Tested operation of the unit and it is now heating properly. Job complete.

Tech replaced ff door with new one . Tested unit all checks good .

Removed and replaced control customer to advise. Adjusted lines for noise reduction all ops and sounds test ok.

Arrived at customers home to find the unit in process. Was able to pause the unit trade out the strike and resume use on the unit without any hiccups or otherwise. Job complete.

"GATE CODE: *0607#. Customer concerned that the unit is not heating. Confirmed issue. Upon arrival, verified 120/120/240vac at the outlet. Disassembled the unit and tested high limit thermostat and cycle thermostat and they are good. Checked continuity of the heating element and its testing open. Removed heating element and found physical break in the element. Quoted customer for a new Heating Element/WP3387747. Customer agreed to charges. Installed new pre ordered heating element and re-assembled. Tested unit and it is heating now. All ops good at this time.

"Inspected unit and determine one of the hot wires going to the heating element was loose, not making contact therefore the heater was not getting energized with 220vac not heating. Repaired problem by rewiring the connection to the heater tightly and securely. It is now heating and working properly. Job complete."

Unit needs a new icemaker CUSTOMER PAID IN FULL they want to buy the part themselves and call when part comes in

"Customer reports, a few days after prior service water had started to drip from the FC ceiling area and slowly accumulate throughout the FC. Units FC / FC temperatures appear to remain mostly unaffected. Through further inspection found the units defrost drain within the FC evaporator housing had frozen blocking drainage of defrost water resulting in icing issue as found. Unit removed from power and all ice / frost thawed throughout the evaporator housing restoring flow of defrost water to the defrost drain pan. All remaining ice and moisture cleared from within the FC. All initial unit operations check good upon completion of repair. Customer to monitor and advise.

"New motherboard control installed completing repair. All unit operations to include proper operation and speed of the condenser fan motor check good upon completion of repair. Customer to monitor and advise.

replaced cold control and checks ok

"blower wheel full of lint , had no air flow out of vent , cleaned lint out of blower wheel and checks ok"

replaced user interface control and checks ok

Gq installed drier and I came and recharged with 4oz of r134a

"I removed a new place the icebox fan motor and also freezer evaporator fan harness. All functions check OK. Job complete.

"Customer was concerned that unit would not dry. After thorough investigation found unit heating and drying as it should however, rinse aid dispenser was empty and customer was not using machine properly. I instructed her on the proper using care of the unit. I also provided her with a cascade platinum dishwashing Tablet sample pack which includes rinse aid. I filled the rinse aid reservoir. Customer instruct only today. All functions checked OK. Job complete.

"Installed new compressor and recharged with 68 g of refrigerant confirmed unit had good heat transfer and began cooling. Advise Mr. monitor unit.

Dryer not running due to bad motor and its not available any longer

"Installed new compressor, drier, and process valve.

Installed new main board at rear of unit. Programmed control for time to defrost. Confirmed compressor not running while shut down and diagnostics unit checks. Good now. Job complete

"Replaced clutch and slider. Ran a quick wash to test (diagnostic cycle would not make the noise). Unit operates as designed.

"Replaced dispenser hose, also customer called in and door lock was bad so I replaced that as well. Ran through a cycle and all checks OK. Door is locking and no leaks.

Delivered knobs to cust job complete

Complaint no ice. I found that the ice bin was full of ice and the Icemaker had cubes inside when I arrived to the apartment. Ice maker is harvesting. Job complete

I replaced the motor with new part and the unit is acting as designed with no unusual noises.

Complaint loud noise and unit stops spinning mid cycle. I found that the motor cover was torn up and detached from the unit but still in the way. I ran the unit in diagnostics and a normal cycle and the unit ran through as designed. With no faults or errors. I collected the $130 service call by cash and advised the customers to let us know if they continue to have issues.

Installed ice maker all ops ok.

Tech checked unit and found shorted heater element . Tech replaced from truck stock. Tested unit all checks good.

"Got to this unit and replace parts. Ran calibration to find unit working properly. Also ran automatic test and started with a normal cycle to ensure function. Unit fills to the appropriate level for automatic settings. Normal cycle was performing normally before canceling after proper fill. Job complete.

"Found user interface non responsive again. Customer already had this problem previously and a machine control installed on 03/18/22. Part warranty has expired on any parts. Advised customer would most likely need another control and a door harness, but no way to know until parts are installed. Customer will advise, but will most likely replace the unit."

Found condenser fan blade fell off shaft. Applied per a gum to inside of blade to fill the gap then reseated to shaft. All ops ok.

"Installed new heater, tested operations confirmed unit working properly

Came to diagnose unit and determine the transmission is leaking oil and also the drive basket and clutch are worn out. Will need parts replace. Customer stated he will purchase new unit since its not cost effective.

"Installed ice door, all checks okay.

Found broken door latch and bezel. Installed new latch and bezel. Tested unit and it is now working properly. Job complete. Will charge customer service fee and the latch part since it was never charged the first time time we installed it. Job complete.

Defrosted evap and drain installed drain tube heater and ice bin rails

"After reviewing data loggers on refrigerator, I went over the results with customer, customer is happy with the settings just doesnt like the noise the compressor makes they will invest in a newer, better model, I turned the settings up and they went on vacation for a week to one which explains the higher than normal temperatures in top and bottom, unit working as design now set to three, freezer at zero refrigerator at 36?"

"Installed new belt wheels and idler pulley and confirmed quiet opperations.... Unit is now working like it should and customer is happy

installed new basket and suspension and leveled unit as best as i could as the tile is uneven but unit is now working 10xs better than last visit

When I walked in the user at Toph was displaying cooling off. I pressed the 2 far right buttons and held them down until its cooling turned back on. I explained and demonstrated this to the customer. Compressor and all fans came back to life. Job complete.

Replaced u/i and control ck operation okay

Replaced wall oven touch control panel job complete

I removed and replaced the ordered parts. All functions check OK. Job complete.

"When I arrived All of the interior lights were not working, the pantry drawer user face was also not working and not illuminating. Fresh food temps were around 55. When I entered the unit into diagnostics and check for icemaker error codes, it would not display anything. I tried to cycle the icebox fan in diagnostics and it would not work. I removed the pantry drawer, user interface and found it sitting in a puddle of water and the wire harness corroded. Pics attached. I disconnected the wires from the control and dried out all of the water that was in that cavity. At that point the lights came back on. However Controls still did not function properly. Most likely the pantry draw user interface, sitting in a puddle of water shorted out other controls as well. I explained to the customer that it could not be determined which one would need to be replaced until we replaced them one at a time. Both her and her husband are bedridden and under hospice care. She needs a refrigerator immediately and does not want to go through the process of trying to repair unit. I called appliance direct on Malabar Road in Palm Bay for them and helped her purchase a new one over the phone with Thomas. Thomas was very helpful. Appliance direct will be delivering a new appliance within the next several days. no work done today. Job complete.

"Replaced icemaker assembly, triple valve and fill tube heater. Cycled icemaker and verified proper fill. All checks OK at this time.

Installed basket but had to drop transmission as it was very stuck on the transmision.... Replaced basket and confirmed unit working like it should

"Inspected unit and determined one of the hot wire going to the oven light bulb housing was faulty loose not making contact therefore not energizing the lightbulb. Repaired problem by reconnecting the wire, connection tightly and securely to the housing. It is now turning on the lightbulb tested properly job complete"

Installed new Ui control and freezer evap thermistor. Tested operation of the unit and it is now defrosting properly. Job complete.

"Replaced parts, all checks okay."

installed gear case... Suspension and slider and clutch and stator and basket and tested unit to work as it should... Did have to dremil off the center bolt with dremil as it stripped out as it was stuck on the transmission

New RR infinite switch installed restoring full RR cooktop element function in all settings low through high. All unit operations check good upon completion of repair. Customer to advise.

New HV/LV controls and ice room fan motor installed in attempt to resolve intermittent operational issues reported by the customer. Unit ran through extensive diagnostic testing finding and/or reporting no component / operational failures. All unit test and operations check good upon completion of repair. Customer to monitor and advise should further service be required. Original HV/LV controls marked and retained for core return.

"Found the detergent dispenser door latch had come free from the securing clip allowing the latch and clip to separate from the dispenser assembly. Found no significant damage to either the latch and/or clip. All parts reassembled and secure to correct. Units dispenser door now fully functional. Customer to advise.

Removed and replaced maker assy all ops test ok

Removed and replaced ui all ops test ok customer to advise.

Got to the unit was able to get inside to change the coils for gas. Once the coils were changed out tested the unit with front cover off to ensure function. Found this unit to be working properly. No further issues found at this time. Job complete.

Sr7738029640 called whirlpool tech line after reporting pressures. They have determined it is either the Ui or the main control. Drops the temperatures on the control and advise Mrs. to monitor unit and if she calls back to give her an estimate for the UI and main control.

"Unit has a sticking t stat, we cant get parts for this anymore everything is discontinued. Cannot repair."

"Found heavy roach infestation inside unit, will not be installing any parts.

Installed new basket and calibrated unit. Tested unit and high speed spin is operating properly now. Job complete.

"Found drain frozen, replace with trap and cleared drain. All ops ok.

"replaced both fresh food doors and checks ok

"Installed new door seal and door latch, tested unit, all ops good. Job complete."

Installed tested checked ok

"Installed new springs, tested unit and confirmed unit working properly"

Installed new control tested unit confirmed unit operating properly. Advise Mrs. to call us back if she has the same issue.

"Installed new, sound dampening and cover, confirmed rattling stopped still a slight vibration in condenser area after leveling out fridge found vibration, lowered advise Mr. to call us back if he has any issues

"Installed parts, all checks okay.

"Recall - filter housing is faulty. Removed filter and with housing bypassed unit fills and sprays fine. Cold plate is frosting up nicely when water is dumped out. Mrs is going to use without a filter for now, Mrs will advise if she would like repaired."

"Pressurized sealed system with 140 pounds of nitrogen. Spray down all accessible sealed system lines. No leak bubbles detected. Also inspected sealed system lines with electronic sniffer with no results of finding any leaks. Tightened valve core on process stub to prevent any future leaks. Unit possibly lost partial charge from valve core or was under charge from previous service. recharge system with 56 g of R 600 and confirmed full frost pattern on evaporator coil. customer not available to advise of findings. (took kids to the beach). I called whirlpool, tech-support, and reported findings with refrigerator. Everything was documented under the same SR number from previous trip out. Customer to advise if any more issues. Job complete."

Found extreme brake when motor stops. Found and removed excessive brake dust from housing. Confirmed tub stopping smooth now. Job complete.

"Installed new lower spray arm feed tube, assembly and cover. Access panel nut needed wrong part. Perform short test and confirmed. All spray arm is functioning properly now. Job complete."

Installed new freezer fan motor and confirmed proper operation. Job complete.

"I replaced the drain pump and control with new parts and also the belt because the old belt had a heinous squeak. I ran the unit in diagnostics and all ops and components tested good without faults or errors.

Got back to this unit and installed new pump. Tested new pump and had no issues. Found no leaks. Unit ran through all testing without issue. Job complete

"Found the units magnetron failed resulting in no heat condition reported by the customer. Testing conducted confirming primary failure due to a faulty magnatron. Found internal evidence the unit had at one point been dropped which likely had contributed to premature component failure. As no cosmetic damages are seen on the cabinet exterior, damage had likely occurred while the unit was still in the original packaging. Units cabinet is a non-serviceable component. Pictures attached for reference. No less than a new magnetron would be needed to correct primary failure found. Additional failures may exist. Customer has opted not to advance with repair service due to cost of repair versus replacement cost. Quote listed is for estimate only. No parts to be ordered without customer authorization. Customer to advise."

Unit needs defrosted customer is going defrost instr customer about holding doors open

"Found faulty strike assembly, replaced from truck stock, calibrated and tested and all checks OK.