"Found the units LF infinite switch faulty, 100% power output in all settings low through high. New LF infinite switch supplied by pre-ID installed restoring proper function of the LF cooktop element. Customer to continue normal use of the unit, monitor and advise should further service be required.

"Found slight but present noise issue reported due to vibration through cycle operation. Unit disassembled, heavy lint buildup throughout the unit interior vacuumed. No component damages found. Units panels, heater assembly, blower housing, etc. adjusted to minimize vibration. Unit reassembled for testing. All unit tests, operations and sounds check good upon completion of service. Independent decibel readings taken of both the dryer being serviced and the adjacent dryer not serviced.

"Found unit has a bad compressor, unit not worth repair."

Replaced main control board. Heated oven to 350F for multiple cycles and no faults are found. All operations test OK at this time.

Spoke with Thermador and was given a document with instructions to reroute the FF thermistor for a more complete defrost. Thermistors were taped to the insulation from the factory and now the thermistor must be ziptied and taped to the evaporator inlet. Installed parts per service bulletin. All operations test OK at this time.

Cust states new valve stopped making noise and it is ok

"Recall - washer working normal previous bearing job has the basket floating properly and spinning well 8+ year old washer noise possibly need basket at 500+ dollars, customer not interested in putting any more money in will live with the noise when hi speed spinning at the end"

"Installed new lower harness and calibrated,tested good on quick wash

"Installed parts, all checks okay."

Got back to this unit and was able to install new light module. After installation found that this unit is now indeed working correctly. No more disco lights or flickering of any sort. Job complete.

"Sr#7740897819Got to this customers home to hear from the customer that they had not run their heat at all for the last two months that theyve had this unit and their power bill has significantly gone up. To help explain some of this to both me and the customer Put this unit onto a amperage meter plugging the unit back in. Found this unit to be drawing somewhere between one to 1 and a half A on initial start up and running at .86 for continuous run. This does not appear to be an issue as far as what the unit should or should not be doing. These are normal running amperages. Did find, however, that the freezer section that had previously been addressed to still be giving a warm air infiltration. This was due to there being a gap between the inner and outer parts of the cabinet, allowing for warm moist air to get in behind the door gaskets. Believe this was occurring on both refrigerator and the freezer sections. Used our adhesive to seal up these gaps that range anywhere from a 16th to 1/ 8th inch gaps at the largest spots. Once this was done with pictures recording all of this. Called into tech line to report what was going on and our findings so that if this continues, we have more that we can do to test and or pursue. No further issues found at this time. This is a wait-and-see situation. The customer will need to wait at least 48 hours to get a good idea for what this unit is going to do moving forward.

"Upon arrival, found no cubes in the ice bin, no water in the ice tray. Entered diagnostics found no ice maker error codes. Replaced defective main board. Ran all ice maker tests in diagnostics successfully. Unit operates as designed."

"Cx complaint: ice maker not making ice Upon arrival, found no ice in the bin. Found cubes in the flex tray. Attempted to cycle the ice maker unsuccessfully. Determined the ice maker was defective.Quoted cx for a new ice maker and the opted to replace the ice maker.Installed new ice maker and tested the ice maker successfully. Unit operates as designed.

Replaced all parts ordered on previous visit. Ran a calibration and a diagnostic cycle to completion successfully. Unit operates as designed.

"Installed broil igniter. Tested unit, all ops good. Job complete."

"Installed new dispenser assembly, tested, all ops good. Job complete.

Installed new motor and ACU. Performed multiple test and confirmed unit spinning properly now. Job complete.

Hooked up new blower and confirmed huge difference in fan speeds from high/medium/low. Job complete.

Could not ID noise at time of service cust to advise if noise comes back

Installed tested checked ok

Installed tested checked ok

"Found low-voltage drain due to corroded wire harness and deli drawer also deli control corroded also found bad fresh food, fan motor, customer to replace unit"

Came to rediagnose unit and determine the water was not draining within a period of time so it would timeout. Took me a while to find where the clothe was and it was right where the out put round whole is on the outer tub to the hose is. Found the sock stuck. Removed it and reinstalled hose. And unit is now draining and spinning properly. Job complete.

Replaced defective burner. Tested operations successfully. Unit operates as designed.

"Replaced control box, damper, and evaporator fan. All checks ok

Found tube rattling against back panel moved tube and confirmed unit working properly

"Upon arrival, found hot and cold lines switched all reverse hoses back and confirmed proper operation"

Sealed back of fill tube and confirmed no further water leak leaking down back wall advised Mrs. to call us back if they have any further issues

"Installed parts, all checks okay.

"Found unit with pressure tube detached from drum causing overflow and constant pumping noise. Reconnected tube to drum, recalibrated unit, and complete function test. All checks ok

Removed and replaced main control board. Configured electronics with model code 2C per Subzero. All components are functioning and unit is cooling down. All operations test OK at this time.

Installed new air towers in both compartments. Installed perma gum behind air tower in the freezer. All ops good. Job complete.

Inspected unit and determined the cold water valve solenoid is faulty. It is getting 120 VAC but will not activate and let the water into the basket. Will need part. Gave customer an estimate and she approved it. Installed new cold water valve. Tested operation of the unit and it is now working properly. Job complete

"Found unit had a bad switch, replaced part. All ops ok.

"Found icemaker leaking through mold and shorted the mold heater. Replaced icemaker, verified proper cycle and fill. All checks OK at this time.

Replaced cube size thermistor checked operation ok job complete

"Installed new lower harness and calibrated,tested on quick cycle,tested good afterwards"

Dryer had a pencil fall into the vent and was noisey till it popped or spit it self out

"Got back to this unit and was able to install new wire harness. After installation of the wire harness turn the unit unit on bake and achieved a good bake scenario was able to get up to the 350 mark. Further testing while the oven was on, found that the top surface elements were also working. All functions appear to be working correctly. No further issues found at this time. Job complete."

"Installed new parts, tested unit, all ops good.

Replaced damaged top. Tested all operations successfully. Unit operates as designed.

Ref section was turned off. Turned ref section back on.

"New timer assembly and outlet thermal installed. All unit tests and operations to include average operating temperature and cycling of the heater circuit check good upon completion of service. Customer to continue normal use of the unit, monitor and advise to further service be required.

Installed tested checked ok

Replaced both inlet valves. Cycled icemaker and verified proper fill. All operations test OK at this time.

Installed all new parts. Tested operation of the unit and all burners and oven is working properly. Job complete.

"Replaced water filter housing and LED module. RC lights are now working properly. Tested water and the door, filter housing is no longer leaking. All operations check okay at this time.

Installed new water valve assembly. Confirm no leaks. Ran diagnostic test cycle and confirmed all ops functioning properly. Job complete.

Replace burner head on Central burner. Perform short test and confirmed excellent flame with no unburned gas causing gas smells. Job complete

SR# 7740890493 - On arrival was about to work on the damper issue and noticed 2 significant spots of sweating on the mullion divider. Stopped condenser fan motor for about 10 minutes and still had no heat on mullion. Unit has a separated Yoder loop. Spoke with TJ at Whirlpool Techline and submitted photos. Unit has been put up for review.

Installed new control and confirmed unit working properly

Installed new motor and capacitor and let unit run through a quick wash where unit went through all cycles and worked as it should.

Found no fault codes and in testing the fabric softner works in test mode... Found setting off on towel settings that she used... advised her each time to make sure it is on.. Replaced valve as unit will drip from valve when not activated... tested unit again and confirmed everything working like it shouild

Install new control board. Confirmed all ops functioning properly now. Confirmed unit properly heating. Job complete.

"Installed rack, all checks okay."

"New FC drawer slides, timing gear set and drawer bin installed restoring proper drawer function. All unit operations check good upon completion of service. Customer to continue normal use of the unit, monitor and advise should further service be required."

Replaced drain assembly. Completed function test. All checks ok

Unit needs new frzr drawer rails but parts are nla. Customer will buy new

Found slider broken and unit not shifting. Replaced slider and completed function test. All checks ok

Found unit not shifting. Replaced clutch and slider. All checks ok

"Installed UI, will not install control at this time. Customer to call us back and advise. Hold control in stock."

Found unit only need actuator but if customer calls back for any reason unit is being called in to techline as now this would be the 3rd actuator along with other items that have been replaced 3 times

New suction line thermistor installed. All initial unit tests and operations check good upon completion of service. Customer instructed to allow three days of operation for ice to reach max level. Customer to monitor and advise should further service be required.

"Found float error and float stuck up with nothing under it. Put float in proper position and all checks okay, customer to advise.

"Installed control, all checks okay."

Install new water filter housing. Tested operation of the water pressure and it is now working properly. Job complete.

"Installed new control, tested and calibrated, all ops good. Please submit other control for part warranty. Job complete."

"Customer concerned that the unit is not spinning/draining properly. Confirmed issue. Upon arrival, ran unit through diagnostics cycle and noticed abnormal noise during the spin cycle. Accessed motor and found loose motor bolt. Re-installed motor bolt, tested and calibrated unit, all ops good. Job complete.

"Performed leak test on the unit upon arrival, and found leak at one of the lines at the compressor. This leak caused the compressor to fail. Installed new compressor and corrected leak. Tested unit again for leaks and found no leaks. Vacuumed system and charged with 68g of r600a, all ops good. Job complete.

Found water underneath the foam round leak detector. Dry it out very well. Advised customer if it happens again it is leaking from one of the seals from the wash motor. Gave him a rough estimate and he said if he gets the error again. He will purchase new unit.

Installed filter tested checked ok

Installed tested checked ok

Installed tested checked ok

Installed tested checked ok

"Level refrigerator by adjusting front feet,completed"

"made ext. for fill tube and replaced left slide rail and checks ok

"Installed new control board, recalibrated, and tested operation, unit is running properly at this time."

"Checked unit for leaking icemaker. Ice maker is leaking into bucket and creating a ton of ice all over tracks for door and in ice bucket. Took off door and track, cleared all ice from unit replaced icemaker and tested. Everything working properly at this time."

Installed new touch panel and tested. Unit is running properly at this time.

"Installed all parts, all ops ok

"Installed new icemaker and evaporator fan motor due to no cool because of bad bearing in fan motor and ice maker peeling and leaking,tested good afterwards"

"Kelly from safety team is who I talked to today. Called in after speaking with the customer about the problems. This customer was finding. Have pictures recorded of several pieces of large plastic that got knocked into the ice bin from the icemaker failure. Believe this was either due to a faulty door, allowing for ice to build up around the water delivery to the icemaker or due to a faulty water inlet valve that was progressively giving water when not needed or requested. One of these two options or both could be the reasoning why this ice was able to make it into the path of the mold for harvest. Called into safety to report my findings and was told before even giving diagnosis that this unit was not to be worked on any further. Kelly as mentioned from above from safety team was going to be contacting the customer shortly after I got off the phone with her to discuss moving forward options for this customer. Working off of the same SR number as indicated in the bill. Waiting to hear one way or the other what is going tobe the end result here.

Entered diagnostic mode and found two stored fault codes. Overload detected and locked rotor. Performed automatic test and confirmed all ops functioning properly. Inspected lower unit and did not find any issues. Per Mr., wife has been doing several loads of laundry since last called in and had no issues. Advised to call us back if issue returns.

After installing capacitor found unit with no power... Customer just moved in so we found the breaker box and was able to flip the breaker.. Now i have confirmed power to test unit... Unit went through all testings and is back to working normal and customer is happy

"Found defective impeller on drain rotor assembly. Quoted customer to install pump. Customer approved. Installed part, tested unit, all ops good. Job complete.

Removed and replaced valve assembly. Verified proper fill and spraying and no leaks present. Unit was producing ice properly upon completion of service. Customer will monitor and advise.

Installed bracket due too defect checked ok

Installed control checked ok

"Installed new valve, and siliconed water chute, confirmed no leaks and dispenser is now working properly

Installed new module and confirmed light working properly

"Replaced valve, and module, confirmed unit working properly

"Installed new compressor and filter drier, vacuumed system and recharged with 4.5oz of r134a. Verified unit starting to cool. All ops good. Job complete."

Checked unit found bad start relay device replaced with truck stock job complete.

Replaced timer and knob job complete

Removed and replaced rails reform gasket to seal better foam strips are already installed by previous tech underneath gasket still moisture present at time of service unplugged condenser fan eight minutes past no heat transfer across center bar customer to advise

"Installed new fill assembly and fill hose due to leaking,tested good afterwards"

"Installed new control due to display out,tested good afterwards"

"Washer not starting f5e2,3 errors saved,installed new lid lock and calibrated,tested good afterwards"

Installed rods all ops ok.

"Confirmed warmer than normal temperatures in both refrigerator and freezer. Gained access to evaporator and found one percent of evaporator with frost pattern. Advised Mrs., this indicates refrigerant. Had leaked out. Advised unit will need to be pressurized with nitrogen to pinpoint the leak. Advised estimate to repair unit. Estimate declined at this time.