Got this unit and was able to replace faulty fan with new. After replacement tested the unit and found the fan to be working correctly. Unit back together and should be recovering temperatures within the next 24 to 48 hours. Job complete.

Got this unit to hear a click within several minutes of being here from the back of the unit and also heard from the customer that this unit was not able to keep proper temperature. Customer had several temperature gauges in this unit both which read between 50 and 55? in both sections of this refrigerator. Due to this and what I was hearing immediately went to the rear of the unit and could feel that the start run device was the culprit for popping. Was able to pull another start run device from truck stock and install. Installation of this found that the unit never shut off again and continued cooling as normal.. Found the unit to be reaching approximately 35? air temperature before leaving. This was a definite drop in temperature just in the amount of time of being here for this unit. Unit should be back in cooling order. No further issues found at this time.

Came to diagnose unit and found nothing wrong with it. Customer still not happy stating it walks everywhere and they get off balances a lot. But when I Che kid for error codes theres none saved in memory. I called techline and they documented it but we advised customer the need to use less detergent and not too overload cycles. She understood.

Installed new main control. Tested operation of the unit and it is now working properly. Job complete.

"Found excessive buildup of condensation throughout the full area of the horizontal mullion and upper portion of the FC door. As per Whirlpool instruct, foam gasket material installed behind the FC door gasket in attempt to prevent continuation of condensation accumulation. Customer to monitor and advise should further service be required."

New FC door gasket installed and heated ensuring proper seal. All unit operations check good upon completion of service. Customer to monitor and advise should further service be required.

Removed and replaced parts listed all ops test ok

Removed and replaced parts listed all ops test OK customer to advise

Removed and replaced slides all ops test OK customer to advise

Got to this unit and found that the door gasket on the freezer section was hanging down at the bottom. This was a common occurrence the last time I was here. Due to this went ahead and installed new door gasket and had to heat slightly to get unit to seal correctly. This gasket was indeed difficult to install as to hope that it would not just come out so easily as it had. No further issues found at this time. Job complete.

"Did not need housing, installed bypass and all ops ok."

"Installed timer, all ops ok advised

Installed shocks all ops ok.

"Got to this unit and installed the parts that were ordered. Got the unit back together and was able to run calibration. Tested operation as though I was the customer using it. Unit went through and filled, and started to agitate as though wash cycle was moving through. Stopped and cleared this unit out after doing so unit is now ready to work as designed. Job complete."

"Recall - refrigerator freezer iced up solid,I defrosted with a steamer,unit heater and thermistors ok,fans working,possible the coil was iced up when work was done previously and needed to also be defrosted afterwards after even though it had been only a week waiting on parts,should be ok now,customer will watch and see"

Replaced complete pump and motor assembly. Ran through a cycle and all operations test OK at this time.

Found disposal knockout intact. Removed and checks OK.

No power into oven. When circuit breaker is turned on you can hear a loud pop and hum. Referred customer to a qualified electrician for further assistance.

"Replaced control, ui, cold valve, dispenser assy, pressure switch, and power filter. Completed function test. All checks ok

Installed tested checked ok

Installed pressure switch assembly. All operations test OK at this time.

Got back to this unit and was able to install these parts that were ordered and test the unit. Testing of the unit found there to be no further error codes and unit is shifting correctly. Unit appears to be working just the way it was designed. Job complete.

"Installed new control, tested unit, all ops good. Job complete.

Install new icemaker. Confirmed icemaker properly cycled and filled with water. Advised Mr. to allow 24 hours before before ice bin starts to fill up.

Replaced all parts ordered. Ran through a calibration and auto test and all operations check OK at this time.

Installed new upper oven temp sensor. Heated unit and no faults found. All checks OK at this time.

Customer states unit is running frequently. FC temps are at 0F and RC at 38F. Evaporator and condenser fans are operational and condenser is clean. Checked operating temps which look good around 8-10psig. Advised customer since unit has been converted from factory R12 to R414A this can cause unit to run more often and due to the overall age of the system being almost 40 years old its not unusual for frequent cycling. All checks OK at this time.

Replaced control housing and overlay and confirmed unit working properly

"Upon arrival, customer informed me that they had a plumber out to re do the entire supply line. After the replacement of the supply line, water is not leaking from the filter housing anymore. Must have been an issue with the supply line/water pressure, causing water to leak from the filter housing. Repair is not needed at this time.

Got back to this unit installed the new parts that were ordered. Insured that the temperatures were set correctly on the new user interface and damper door was indeed able to open. Well have to wait 24 to 48 hours to see actual results on whether or not this will change the issues at hand. Job complete.

Replaced air valve in unit job complete

Found bottom drawer was not hooked into place correctly and top drawer was not glidding properly causing door not to close well....

SR7740871173 found FE4 engagement failure but through testings it cleared it self.. Also speaking with one tech he said unit is working as designed but i called another tech as the unit filled for 5 seconds on deep fill and started agitating automactically so with other tech we found with the extra power button on unit would act like i described... So while here i tested unit in a deep fil with customers clothes and i confirmed proper fill

Installed new room receiver and emitter confirmed indication light came on indicating proper operation

Installed new freezer fan motor. Confirm freezer fan motor working properly now. Job complete.

"Dishwasher not draining due to clogged pump and low drain line,I cleared pump and raised line,tested good afterwards

Installed all parts all opscok.

"Installed new filter manifold and tested operation, unit is running properly at this time.

"Installed new Parnell with user interface and vent assembly. Tested operation, unit is running properly at this time."

Installed new drive motor and capacitor. Performed calibration and auto test. Confirmed all ops functioning properly. Job complete

"Installed new defrost heater thermistor.

"Found and cleared glass debris from within the units sump and drain pump impeller housing which had been impeding drain pump motor function resulting in noise issues, drain failures and displayed drain related fault codes. Unit ran through operational testing now without fault. Customer to continue normal use of the unit, monitor and advise should further service be required.

"Installed new drain pump due to broken impeller inside,tested good after calibration

"Installed parts, all checks okay.

Pulled the unit out and Found leaking water line going to the fill tube. It got brittle and weak so broke off. Also it had to do with the fill tube water line frozen. Replace the line going to the fill tube and also defrosted the fill tube. The icemaker is now receiving water and no more water leaks. Tested properly. Job complete.

"Installed new lower harness due to broken wires,tested good after calibration

"Installed new control, tested and calibrated, all ops good. Job complete."

"Customer instructed, found unit working properly at this time advised Mr to call us back if unit fails again and to take a video of unit in failed state just in case it happens again"

Installed tested checked ok

"Customer concerned that the unit is not washing properly. Upon arrival, checked error codes and found no saved error codes. Ran unit through auto test and this test passed. Calibrated unit and educated customer on proper cycles to run. All ops good at this time. Job complete.

"Customer concerned that the unit will not start a cycle. Confirmed issue. Upon arrival, removed dryer knob and found defective knob and timer. Installed new timer and dryer knob. Tested unit, all ops good.

Removed and replaced parts listed all ops test OK customer to advise

Replaced freezer defrost heater and main control board. Unit is on and cooling properly and all checks OK at this time.

Installed main control board. Ran through a cycle and all operations test OK at this time.

Replaced drive motor and blower wheel. All operations test OK at this time.

Installed tested checked ok

Preformed drain cleaning tested checked ok

Replaced user interface. Customer will monitor cooking results and advise on any issues.

"Found unit has bad, blower user interface not responding to all features. Parts discontinued customer to replace unit.

File#87908835 documentation on unit for multiple repairs preformed cust to call ESA to find out what they want to do for further action

"Installed new parts, tested unit, all ops good. Job complete."

"Installed new part, tested unit, all ops good. Job complete."

Found tiny leak at water supply line causing FHE4 fault code. Tighten waterline to stop leak. Installed new dispenser. Performed short test and confirmed dispenser opening properly now and leak has been stopped. Job complete.

Installed shoot that was missing from customers dispenser also reinstalled Molex security tabs that were left on customers counter. All ops tested OK customer to advise.

"Installed new suspension, tested and calibrated and re leveled unit, all ops good. Job complete.

"Upon arrival, found unit relocated to unit 4261. The maintenance man Fernando let me in. Tore apart the unit and confirmed damage to the blower wheel. Replaced the blower wheel the previous tech had ordered. Put the unit back together. Tested operations successfully. Unit operates as designed."

"Cx complaint: noisy spin cycle, unit walking around during the spin cycle on heavy loads.Tested and found worn out suspension. Entered diagnostics, found no error codes. Ran an auto test and found the cam screeching when switching from agitate to spin. Component still functions as designed. Quoted cx for new suspension and opted to live with the noisy cam, as the suspension was the main cause for concern. Replaced the suspension. Tested all functions, unit operates as designed.

*replaced main board. Tested all operations successfully. Unit operates as designed.

Installed new pump & motor. Tested operation of the unit and it is now working properly. Job complete.

Replaced control and leds confirmed unit working properly

"Replaced right side refrigerator door gasket. Had to reform with heat gun to remove wrinkles. Installed new indoor icemaker filter tube. Installed wire retainer, per instruction sheet.

Installed new front panel on drawer. Job complete.

Replaced dampers on washer job complete

Replaced main control board and blew out condenser with air compressor. All operations test OK at this time.

Replaced compressor and recharged with r134a. Job complete

Installed new screen. Ran short test and confirmed all ops functioning properly. Job complete.

"On arrival, the customer had addressed new operational failures and/or issues i.e. left side deli drawer unable to open beyond 6 inches, water related issues, etc. On further inspection found food product had fallen behind the drawer impeding drawer function. Issue has resulted in defrost water overflowing the defrost drip pan accumulating at the RC interior floor panel and freezing which has resulted in damage to the deli UI harness. Additional replacement components and labor time needed to correct additional failures. Due to the unit age and rising cost to repair the customer has opted not to advance with repair service at this time. Customer to advise.

"New air damper control installed. Multimeter testing conducted confirming the units RC thermistor fully operational, ohms reading accurate at temp. Unit ran through full diagnostic testing finding and/or reporting no operational failures. All unit tests and operations check good upon completion of service. Customer to monitor unit temperatures, operations, etc. and advise should further service be required.

"water line is frozen in freezer door , NO FIX

"replaced main control board , Andy did blower wheel , unit is heating fine and no noise"

Installed new damper. Unit running properly at this time.

Diagnosed unit and determine the gas was not coming out from the middle burner orifice therefore would not allow the burner to work. Repaired problem by readjusting and cleaning the debri inside the orifice. Gas is now coming out properly and middle burner is now flaming up accordingly. Job complete.

Inspected unit and determine the heater element is shorted out therefore is not heating at all. Gave customer an estimate but he decline repair. He said he will fix it himself.

Removed and replaced parts listed all off test OK customer to advise

"dryer is heating fine with vent hose off , it cycles fine , they will need to get vent cleaned out"

"Units suspension system heavily worn resulting in out of balance load conditions and high speed spin failures reported. No other visible component damages found throughout full inspection. New suspension kit supplied by pre-ID installed to correct. Unit ran through calibration cycle, auto test and component load testing in diagnostics without fault and/or water leaks. All unit test, operations and sounds check good upon completion of service. Customer to continue normal use of the unit, monitor and advise should further service be required."

"Got to this unit and was able to install new lid lock. After installation of lid lock started testing this unit. Immediately received a 51 error code which typically pertains to lid lock issues. Immediately tried to clear code and do an automatic test. Unit was having a very difficult time trying to move forward with any portion of this test stopped the test and opened up. The unit found that the agitator was loose very much so. Tighten this up and then move forward with testing. Unit still was having some odd issues with what sounded like an inability to shift. Tip the unit back and found that the gear case/transmission was leaking oil down into the motor area. This oil getting into the shifter and clutch assembly typically is not a good sign. In order to fix this unit, we would be looking at possibly multiple electronic parts gear case and possibly motor parts in order to fix this unit. Only some of which would still be covered under manufacturers warranty. The cost of which is going to exceed the price of this unit to fix. Customer decided that they were going to go a different direction. No further repairs to be done to this unit according to the customer.

"replaced icemaker and it cycled and filled fine

"Cx complaint: dishwasher leaking. Confirmed cx complaint, found dishwasher leaking from the Sump&motor assembly.Quoted cx for a new sump&motor replacement.Installed a new sump&motor. Tested all operations successfully with no leaks. Unit operates as designed.

Installed tested checked ok

Refrigerator section was not cooling because the FF evaporator was completely frosted up due to a faulty fan motor. Replaced fan motor assy and all checks OK at this time.

"Forgot to reinstall harness cover inside ice room. Installed cover, all good. Job complete."

"Installed new control and water valve, tested unit. Watched unit complete cycle with 4 big bath towels, no issue."

Refrigerator has sealed system problem customer will get new

"Checked for leak. Found drain trough completely blocked up. Quoted repair plus tax, accepted by customer. Cleared drain and tested with full cup of water, drain line running smooth at this time."

Found icemaker not filling due to frozen fill tube. Cleared tube and added permagum to insulate. Icemaker cycled and filled and all checks OK at this time.

"Found the unit disconnected from power on arrival. Power restored for testing prior to part installation. On power up the unit energized the drain pump motor as if in flood hazard condition. Flood condition canceled at the control however, regenerated within three seconds. While in flood condition entered into diagnostics. F1-E1 (Main Control Fault), F3- E1 (Pressure Sensor Fault) & F2-E1 (Stuck Key Fault) recorded in unit history. Confirmed primary operational failure due to a faulty pressure sensor of the main control. New main control installed to correct. Unit ran through calibration cycle and diagnostic auto test without fault and/or water leaks. All unit tests and operations check good upon completion of service. Customer to continue normal use of the unit, monitor and advise should further service be required. Original failed control marked and retained for core return."

"Got back to this unit and was able to install new wash pump assembly. After replacement of this part, put the unit back together and tested. Found unit to be working correctly washing and doing all of its functions. No further issues found at this time job complete."

"Cx complaint: unit going out of balance during the spin cycle.Upon arrival, tested and found worn out suspension. Basket was tight. Replaced worn out suspension with pre IDd part. Ran a diagnostic cycle to completion successfully. No other issues at this time. Unit now operates as designed.

"Cx complaint: lid not lockingUpon arrival, found broken lid striker. Replaced striker. Entered diagnostics to activate the lid lock but it would not engage. Replaced lid lock assembly. Tested operations successfully. Unit operates as designed.