Found unit working secured loose cooling fan ck operation okay

Unit had a bad icemaker

Replaced evaporator and compressor evacuated system and measured charge ck ok

Replaced defective drive belt. Tested operations successfully. Unit operates as designed.

I replaced all the ordered parts with new parts and tested unit. Unit is now operating as designed with no unusual noises. Job complete.

Installed new Consol and confirm start button working properly now. Job complete.

"Diagnosed unit and determine the lid switch was faulty, needs to be replaced. Need part. Gave customer an estimate and he approved it. Installed new part. Tested operation of the unit and it is now working properly, job complete.

Installed new suspension rods and advised customer on how to load the washer to get better results out of it as she was unaware

Installed tested checked ok

"As reported found the units door locked, standing water within the tub and unable to drain. Through inspection found and removed a metal obstruction from within the drain pump impeller housing. Obstruction appears to be a piece of the units spin basket tripod. Drain pump assembly reinstalled. Unit ran through testing now without fault and/or water leaks. All unit operations check good upon completion of service. Customer to advise.

"Found the dryer drive belt heavily degraded, glazed, cracking, separating, etc. had slid free of the idler pulley resulting in drum rotation failure reported. New drive belt supplied by pre-ID installed restoring unit function. Customer to advise.

Installed mounting brackets and lower rubber. Sound shield. Job complete.

"replaced latch and checks ok , locked and unlocked door 5 times"

Replaced the defective ice maker. Tested operations successfully.

"Sr#7738843500 go to this unit to find that the maker would fill with water, but was not recirculating. Further testing found drain pump to be working, but recirculation pump not doing it job. Call Techline since we had had other hands in this to get some assistance. Determine that the pumps were not receiving power. Techline instructed to move further into the unit to find if loose connection or something of that nature was the problem. Once the top was pulled, was able to distinguish that there was a loose connection going to the main control. Got this confirmed and locked in properly. Tested unit and found that it is now functioning as though it should. Job complete.

"Replaced main board. Tested ice maker successfully: harvest, fill, and no error codes. Advised cx to call he office if ice production does not continue."

Cx complaint: RECALL unit still squeaking during agitate.Found a leaking gearcase. Cx declined repair.

Found bad maker assy removed and replaced part all ops test ok.

"Found oven temp sensor over 2k ohms which is far out of range. Replaced sensor, Heated unit and no faults found. All checks OK.

"Installed new parts, tested unit, all ops good. Job complete.

Got back to this unit and installed new agitator. Ran testing to ensure function. No further issues found at this time. Job complete.

"Installed new ice maker, tested unit, all ops good. Job complete.

"I replaced the pump and motor and the new parts and tested operations. Unit is filling, washing, draining and working as designed. I could not find any faults or errors at this time. Job complete."

Checked unit. Adjusted water flow over the ice mold so it doesnt splash as much. Reinstalled cover corectly. Job complete

"Installed parts, all ops good. Job complete."

Replaced control ui. Job complete

"I replaced the door, the nameplate, and I placed adhesive in between the gaps. Customers will advise if unit collects moisture again.

Installed new IU control panel. Tested operation of the oven and it and it is now working properly. Job complete.

Replaced defective hinges for the lid. Tested components successfully. Unit operates as designed.

Installed new cold water valve and performed short test. Confirmed excellent water flow. Job complete.

Removed and replaced icemaker assy in FC. New icemaker cycled and filled and no leaks found. All checks OK at this time.

Removed and replaced parts listed all ops and sounds test ok.

Found door gasket was not properly seated at bottom corners. Re-mounted gasket and perform short test. No leaks detected. See notes.

Replaced electronics. Ran through diagnostic test and customer cycle which both completed without fault. All checks OK at this time.

"Found broke disp assy also bad maker teflon cracking and control bad customer to replace unit.

Installed valve and found no leaks. All ops ok.

"Replaced ACU, dispenser and heater assy. Tested through a complete diagnostic mode which completed without fault. All operations check OK at this time.

"Install new compressor and recharge with 68 g of R600 a advised the crew on shift that if they have any problems or they think anything wrong with it just give us a call back within 30 days outside of 30 days they have to pay another house call. Confirmed unit has good. Heat transfer. Good pressures and no visible leaks. Confirm unit began cooling.

"Installed new parts, tested unit all ops good.

"New RC door gasket installed and headed to reform ensuring proper seal. All unit operations check good upon completion of service. Customer to advise.

"Installed bucket, ice dispenser just fine. All ops ok."

"Inspected unit and determine the P-trap drainage was clogged with debris. Therefore, it was frozen, not allowing the water to go down to the pan, cleaned out and flush the P-trap. It is now allowing the water to float down to the drain pan. It is now working properly. Job complete.

I Removed and replace the water valve and also water tube. I sealed the rear cabinet with some sealer putty as well. Reassembled unit and tested all functions and the unit now checks OK. Job complete.

Found condenser line vibrating adjusted condenser line and confirmed unit working properly with no irregular noise

"Upon arrival, found unit working in properly,with good temps, and no lights flashing on or off. After further diagnosing from observing customers video of issue, advised DC voltage interruption detected when flashing occurs. Replaced freezer fan assembly and advise customer to monitor unit . Advised if issue returns.

Reconnected wiring harness connection to upper refrigerator lights. Confirm proper operation. Confirmed icemaker working properly still. Job complete.

Installed new foam strips under freezer door seal. Advise Mr. to monitor unit and if moisture returns to call us back out. Job complete.

"Installed new compressor and repaired water line.

Complaint weird noise. I found that the gearcase was leaking oil and I could not get the rotor off. Unit would need a new transmission. Customers opted to get a new unit.

"Inspected unit and determine the slider was faulty, therefore not allowing the unit to agitate or spin. Need part. gave customer an estimate and she approved it. Install new slider. Tested operation of the unit and it is now working properly. Job complete.

Removed and replaced maker and valve all ops test ok customer to advise.

Removed and replaced ui all ops test ok

Removed and replaced damper assy all ops test ok

"Replaced defective diffuser and control box. Confirmed component operations successfully. Advised cx to call the office if issues persist.

"Washer full of water,installed new drain pump due to broken impeller,tested good afterwards.

"Upon arrival found standing water within the units tank. Cancel drain selected however, with low water flow at the discharge port to the disposal drain. Unit left operating in drain cycle. After an estimated one minute into drain cycle a blockage had been forcibly cleared from the drain line restoring high flow drainage of discharge water. Unit ran through testing without fault and/or water leaks. All unit operations check good upon completion of service. Customer to continue normally use, monitor and advise should further service be required. Customer has paid in full $197.95: CC, Transaction ID: 1134675."

"Found the units gravity drain hose had become kinked behind the unit preventing efficient drainage causing ice produced to melt rapidly before resulting in total ice production failure reported. Units gravity drain hose rerouted for proper drainage. Unit ran through operational testing without fault and/or water leaks. All unit operations check good upon completion of service. Customer to monitor unit operations and advise should further service be required.

"Found the units ice maker water fill tube frozen blocking water flow to the ice maker. Additionally, found the ice makers waterproof coating failing. Freezing of the ice maker water fill tube may or may not have been the result of water to the home being shut off with the ice maker left to continue in operation. All ice clear from the ice maker water fill tube. New ice maker from truck stock installed. New ice maker initiated and completed harvest cycle to include proper water fill without fault and/or water leaks. All unit operations check upon completion of service. Customer to advise.

"As reported, found no illumination, tone and/or function at the units UI control. Power to the unit disconnected at the homes circuit breaker for testing. Set and secured all wire connections at the main terminal block. Power restored confirming 120VAC standing at the terminal block, properly polarized and grounded. Units UI control now fully functional. Customer to advise.

"Found the units floating spin basket seizing on the outer tub shaft resulting in OL (Overload Fault) and operational failure reported. No less than a new outer tub with shaft assembly, spin basket, hub and washplate would be needed, additional component failures may exist. Customer has opted not to advance with repair service due to cost of repair exceeding replacement cost. Customer to advise.

"Found the units upper drawer door gasket pulled from the door liner receiver track preventing the drawer from fully closing. Issue found to be due to a sticky residue at the cabinet face adhering to the door gasket. Confirmed no physical damage to either the upper and/or lower drawer door gaskets. Units door gasket and cabinet face cleaned to prevent reoccurring failure. Units door gasket securely installed completing repair. All unit operations check good upon completion of service. Customer to advise.

"Found the spot welds of the upper rack right side track have separated allowing the wash rack to hang freely. This issue has been noted in Whirlpool Technical Service Pointer #: W11296667, requiring the installation of an updated track assembly to correct and help prevent reoccurring failure. Units original left side track has already been replaced with the updated track. Confirmed this unit falls within the listed Model / Serial range. New updated track supplied by pre-ID installed to correct. Unit ran through diagnostic auto test without fault and/or water leaks. All unit operations check good upon completion of service. Use S-Code S22916 to cover parts & labor.

I replaced the freezer light with new part. The lights are now working.

Installed parts tested checked ok

Installed control tested checked ok

I removed and replaced the damage hose. I ran a normal cycle and checked for leaks and the unit now checks OK. Job complete.

Found compressor working normally advise Mr. it was just a hard shut off of the compressor. It happens from time to time.

"Found spray pump hose was improperly connected causing low pressure spraying and water unable to reach cold plate. Reattached and secured hose on pump and verified unit is producing ice. All operations test OK at this time, customer will monitor and advise."

Removed and replaced lid lock and strike with updated kit. Tested through a cycle and unit completed without fault. All checks OK at this time.

Installed parts tested checked ok did set unit to vent closed under sub menu

Installed new valve unit working

Got back to this customer and had to install new microwave. Unit was installed and then tested. Found that unit is heating and all functions appear to be working at this time collected for the labor on the unit for installation job complete

"Replaced RH door, chute and ice container. All operations test OK at this time."

I replaced the ACU and the console with new parts and tested ops. All ops and components tested good without faults or errors. Job complete

Installed new inner oven door glass. Job complete.

Found drain hose had fallen too far down into stand pipe which was causing the final rinse water to immediately siphon out of the machine. Clothes were improperly rinsed creating soap residue. Resolved problem and all operations test OK at this time.

Installed ice maker all opscok

Unit needed a new user interface digits missing and dim lights installed new user interface tested unit operations unit passed

Installed new control wash motor is operating now unit checks out ok

I removed and replaced the detergent dispenser. I then filled the rinse aid reservoir with samples provided by cascade. I ran the unit and checked for leaks and the unit now checks OK. Job complete.

"I removed and replaced the ordered parts. I ran a factory calibration and also a normal cycle and tested each function and checked for leaks and the unit now checks OK. Job complete.

"After inspecting unit, found probable high voltage board issue or control issues somewhere in the unit when looking up parts noticed most every part is discontinued, including all of the boards have been discontinued advised Mrs. of the situation, and she has decided to explore getting a new one.

"Found cold valve failing, wont fill with cold water or do a cold rinse intermittently. Replaced dual valve assembly and everything checks OK at this time.

"Customer concerned that the unit was not cooling properly. Upon arrival, checked temperature in both compartments and got 6 degrees in the freezer and 39 degrees in the refrigerator section. Temperature are good. Customer has their own infrared laser thermometer that is not working correctly because it is reading 40 degrees in the freezer on frozen food. Customer is now aware that their device is not reading correctly and informed them to purchase a digital thermocouple to properly measure temperature. Customer stating that they manually defrosted the unit earlier this week, and the unit has been plugged in for about 48 hours now. Ran through all components in diagnostics (evaporator fans, thermistors, condenser fan, etc) and all are operating properly. Forced defrost on the freezer evaporator since bi metal is closed and verified defrost cycle working. Found no water leaking onto bottom section of the refrigerator section, indicating that there are no issues with the drain pan in the refrigerator section. Informed customer that with everything working properly today I wouldnt be able to properly diagnose the unit for issues. Only possible repair I can recommend would be to remove the thermistor clip within the refrigerator evaporator and install zip ties on it. Offered to perform this repair for them, aware that it would be just a guess considering that the unit is working properly at this time, and they declined. Informed customer that there is a 30 day service charge warranty on the charges for today. Informed them that if they notice any temperature discrepancies or ice buildup to please call us before manually defrosting so we can duplicate the issue.

Found operational noise issue reported originating from the units idler pulley and right rear support roller. New dryer repair kit from truck stock install to correct. Unit ran through operational testing without fault. All unit operations to include sounds check good upon completion of service. Customer to advise.

Complaint Icemaker issues. I found that when the Icemaker filled it leaked into the ice bucket. I replaced the Icemaker with new part and tested ops. All ops and components tested good.

"Customer concerned that the unit is off balance during spin. Confirmed issue. Upon arrival, found shipping bolts still installed on the unit. Removed shipping bolts and tested, all ops good. Also noticed that the customer has his old pedestals installed underneath the washer and dryer which are not compatible with the machine (check quick pics). This may cause off balance during spin. Job complete."

"Found reported noise issue originating from the units condenser due to vibration through normal cooling operation. Units front levelers adjusted providing a more stable platform eliminating noise issue. Units jcondenser cleared of debris for optimal airflow and dissipation of heat. All unit operations to include sounds check good upon completion of service. Customer to monitor and advise should further service be required.

"Per the customer, unit temperatures and ice production have maintain normal operation following prior service. New HV control installed in attempt to prevent reoccurring failure. All unit tests and operations check good upon completion of service. Customer to monitor unit operations and advise should further service be required. Original HV control marked and retained for core return.

"New upper rack adjusters installed. Customer to advise.

"Customer concerned that the door is not shutting properly. Confirmed issue. Upon arrival, inspected door and rail assembly. Found rail not installed properly. Re-installed railing system and tested, all ops good. Job complete."

found a thermometer hitting lower basket keeping it from closing

Found drain hose had fallen too far down into stand pipe which was causing the final rinse water to immediately siphon out of the machine. Clothes were improperly rinsed creating soap residue. Resolved problem and all operations test OK at this time.

Found belt slipped off track and was grinding into tension pulley installed new belt and confirmed working properly

Installed new control board and performs service auto test. Confirmed auto test completed cycle without any faults occurring. Job complete.

"Installed new ice dispenser solenoid. Tested operation of the ice and it is now dispensing properly, job complete.

"Installed new bake element due to burnt out one,Tested good afterwards.

"Washer not spinning or agitating properly,I Installed new hub due to stripped one

Replaced defective water valve. Tested operation successfully. Unit operates as designed.

Installed new harness and let unit run through sensing with nothing in it and it reconized no clothes in the unit and went into cool down mode which customer has never seen so i can confirm unit is now working like it should in sensing