"Got back to the unit to find that the evaporator in the freezer section was half frozen. Due to this still change the parts ordered. But also would like to see the computer now since it appears like this unit is short cycling on the defrost. Heater is good check that while the cover was off defrosting. Also had to relocate the Pirma gum to the actual capillary joint. This will keep the Freon from making a lot of extra noise during cooling. Ordering part for repair.; ordrng 1 W11558182 (Control), dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR"

Replaced all leds found broke wire in frz can repair called tech line sr#7736328446.; dspstn on spec-tagged invntry: 4 W11632139 MODULE KIT

"Installed parts, all checks okay."

"7736330539, call tech line after unit would not shift into spin ohmed out the harness harness checks good board, not sending power, but he believes that its just the clutch will order needed parts; ordrng 1 W10754448 (Clutch)"

Installed ice maker and confirmed proper fill and bail arm opperating as it should; dspstn on spec-tagged invntry: 1 WPW10300024 ICEMAKER

Found bad connection at terminal block causing power loss. Repaired connection and all checks OK.; dspstn on spec-tagged invntry: 1 WP3196548 FUSE-THRML

Attempted to replace bottom dish rack but all 4 wheels are broken and new dish rack doesnt come with wheels advise customer about issue customers wants to replace wheels nto wheels ; ordrng 4 W10195416V (Wheel)s and 1 S&h (S&h)

Found f.f and frz leds out nto parts.; ordrng 7 W10695459 (Leds)s

Found unit icing up again will order harness and as the bi metal may be stuck open.... will steam unit and double check all connections from recently installed heater and will install data loggers to monitor unit to make customer feel better; ordrng 1 W11449066 (harneswire) and 2 dataloggerss

"As reported, found no illumination, tone, and/or function at the HMI panel. Unit unable to enter into diagnostics. Confirmed 120VAC standing at the main control, properly polarized and grounded. Confirmed proper DCV supplied from the main control to the HMI panel. Wire harness to and all ribbon connectors of the HMI panel properly secured with no damage found. Primary failure due to a field HMI control. Unable to conduct further testing due to component failure. Ordering a new HMI panel to correct failure found. Main control supplied by pre-ID marked and retained for later installation only should the original be found faulty through testing once HMI function is restored. ; ordrng 1 W11478524 (Panel-ui)"

Found bad drain pump has power will not drain no blockage in pump customer to call if wants repaired michaelgetlan@amusementconsultants.com; rqstng P&A on 1 00620774 (Drain pump) and 1 Sh (Sh)

Found unit with leaky water valve. Tech replaced valve with new one. Tested and checked ok ; dspstn on spec-tagged invntry: 1 W11175771 WATER VALVE

"Unit is now throwing an E5 icemaker mold thermistor fault, need to replace icemaker assembly. ; ordrng 1 W11658802 (Icemaker)"

Checked unit ops found unit cooling but not properly checked all switches they checked good. Checked evaporator fan motor checks good unit is not frozen up. Found condensing coil matted with debris cleared debris off advised customer to keep a eye on unit. Customer to advise

After speaking with customer and listening to video i can assume it is the ice maker because i found the ice maker off and the noise has stopped for the customer the last day or so... also found iregular size cubes recently dumped into ice bin....reset ice make and dispenced ice and will order ice maker for return visit as the motor sounds like it is fighting to drop ice; ordrng 1 W11546935 (ice maker)

Cleared defrost drain ck ok paid 160.50 ck # 556

Cold water valve was slightly shut causing long fill error code readjusted valve and confirmed unit ran through a full cycle properly Mrs. will call back if she has any future problems

found all burners are working as they should and both heating elements are working fine... but the whole cook top glass is broke it multipule spots... will need to order; ordrng 1 W10908095 (cooktop)

Found unit with loose bracket tightened tested checked ok

"Refrigerator left side door rusted and pitted around trough for dispenser,installed new door and tested good afterwards"

Ran dishwasher motor seems a bit noisy sounds like motor may be overheating shutting down and then working again when it cools off; ordrng 1 W11416363 (Motor sump assy)

Ran test 56 E5 error code bad thermister replaced icemaker tested unit passed ; dspstn on spec-tagged invntry: 1 W11482025 WATER VALVE and 1 W11482383 WATER VALVE

"When I arrived the customer immediately began telling me that she wants a new unit. I plugged it in and turned it on and it would not fill with water. I removed the water filter and it began to fill. After a few minutes the compressor turned on. After about 25 minutes there wasnt any cooling at all taking place. The compressor and tubing remained cold. There is a sealed system leak. I explained to the customer that the repair would need to be done at our shop. She denied the repair saying that it is highly unlikely that she will ever see her appliance again . I tried to reassure her by letting her know that this is standard for us to do for this type of repair and that in fact, I was sent out today with an appliance dolly specifically for this, in the event that it was needed. She told me several times that she wants her warranty company to replace the unit. I asked her 5 to 6 times if she wanted me to take this to the shop to repair it and she said no. As I was leaving, she made a comment to me that this wasnt a very good visit. I suspect that is because she did not get a new appliance. Unit needs sealed system repair but customer declined. Job complete."

Found unit has control issue nto part; ordrng 1 Control (Board)

"Replaced washer idler pulley, tested in a high speed spin and all checks OK."

"called tech line and they want the freezer defrost thermister changed and fan motor , the EA150 fault code is for a dispenser error , unit does not have a water dispenser , ordering thermister , evap. fan motor and main programmed module , evap. fan motor will not run in testing; ordrng 1 00617203 (defrost thermister) and 1 11023625 (evap. fan motor) and 1 12027090 (control module programmed) and 1 2manjob (2 man job) and 1 JayandBenonly (Jay and Ben only)"

Tech was assigned as a helper;

Found unit has bad drain pump nto part rush please; ordrng 1 W10876600 (Drain pump)

"Part came in damaged will reorder ; ordrng 1 W10554251 (Basket), dspstn on spec-tagged invntry: 1 W10554251 SPIN BASKET"

"Temp in frz 9. Good frost pattern. Freezer temp too high but sealed system looks good. Ordering temperature control parts.; rqstng P&A on 1 W11089931 (User interface) and 1 W11032800 (Fan with thermistors), states that autho needed"

"Installed evaporator, ice maker issues have caused the auger to fail. Ordering part.; rqstng P&A on 1 W10822606 (Dispenser motor), states that autho needed"

Changed freezer light and railing. Both parts covered under parts warranty. Railings operate properly and the ligh checks out okay. Unit is now operating as designed.; dspstn on spec-tagged invntry: 1 WP12466115SP SWITCH

"Per the customer, after completing a routine cleaning cycle the unit had failed to resume normal ice production. Unit had been turned back on over two hours prior to arrival. Found no ice produced, water within the reservoir at ambient temp, only a frost ball into the evaporator with no further cooling throughout the evaporator plate. Initial inspection has found no component failures i.e. compressor, condenser fan motor, circulation pump, etc. all functioning normally. Primary failure due to a leak of the sealed system. Unit picked up for further diagnosis and repair. This unit holds a Manufacture 4th - 5th year Sealed System Part Only Warranty, Labor Not Included. Customer responsible for labor as well any parts needed to repair not relating to the sealed system. Customer authorization needed prior to part order and/or repair. Customer has paid Service Charge $125.00: CC, Transaction ID: 479223. ; ordrng 1 SSService/ShopRepair (SS Service / Shop Repair)"

Unit has a leak in the system ; ordrng 1 W11507067 (Evaporator) and 1 Na000000 (Dye drier)

"Tech found unit with leaky Gearcase and poor suspension rods. Unit would need full rebuild to fix, placed parts in ticket if approved. Cust paid $125.00 CC Auth# U393EY"

Found and replaced faulty control board

"As per prior service, found unit temperatures, operations and sounds all normal upon arrival. Unit again ran through diagnostic testing to include compressor run test, finding a slightly elevated operational sound as a result of vibration of the condenser as originally suspected. Per the customer sound duplicated through compressor run test is a lower volume, but appears to be the same sound. Adjustments made significantly reducing operational sound levels. Customer instructed to monitor and advise."

Tech was assigned as a helper;

replaced module and programmed unit and checks ok

"Filter housing bracket and cover pad. Need to order new bracket installed new cover, but still need the bracket,order parts; ordrng 1 67006325 (Filter housing bracket)"

"Mrs had Subzero filter on hand, replaced filter and reset filter light. Icemaker cycled and filled, all checks OK. Transaction ID 479991."

"Unit is completely dead, there is power going to unit, I tore down the back and the top and checked wires for corrosion, everything looked ok. Possible bad board, bringing unit into shop; saved tckt"

Could not pull unit out of cabinet. Plumbing cord by cabinetry . Prop manager is removing this so we have access to plumbing; ordrng 1 Reschedule (Reschedule)

Installed door all ops ok; O-emld tckt

Water filter housing is clogged. It is not allowing water to pass through and dispense and four make ice. You would need new water filter housing. Unfortunately water filter housing part.WR17X11981 has been discontinued..Job complete

"Full diagnostic testing conducted prior to part installation. Per test result and customer description of intermittent failure, a new HV control and evaporator fan motor with harness assembly installed. Power restored and again full testing conducted through diagnostics finding and/or reporting no component failures. All unit test and operations now check good. Customer to monitor and advise. Original HV control marked and retained for core return. ; dspstn on spec-tagged invntry: 1 W10846539 FAN"

Installed new wash plate and tested. Found unit working properly. Job complete.

Installed new icemaker

installed both parts ordered and ran unit through testing and confirmed proper opperations; dspstn on spec-tagged invntry: 1 W11478526 CONSOLE and 1 W11419171 CONTROL

"Found belt squeak will order dryer repair kit, also replace rollers; ordrng 1 4392067rc (Dyer repair kit)"

Replaced water intake on side of dw. Cust had the part Miele sent them. Checked operation ok job complete

"Got to the unit to find out the LED lights inside both refrigerator and freezer section not working. Along with icemaker level sensor ice room, fan and icemaker. Also not responding. Once got into diagnostics found certain items would respond while others did not. After power cycling, the unit found that certain items that were not working or now working. Due to this, it has helped to decipher which parts to order. The aurora board being the main suspect for unit not cooling and light shutting off. The icemaker fan, not working properly after reset or during testing, has caused precaution and not able to adjust the feet on this unit properly due to the rubber coming off the bottom. Ordering all these parts to fix this unit customer would like for me to return.; ordrng 1 WPW10515763 (Lft foot) and 1 WPW10515762 (Rt foot) and 1 W10830288 (Led board) and 1 W10846539 (Ice room fan) and 1 Pleasesendmebacktothis, dspstn on spec-tagged invntry: 1 WPW10341329 VALVE"

Installed troth all ops ok; O-emld tckt

"Front panel and left cabinet is smashed in, would need full cabinet rebuild.; ordrng 1 3hour (3 hour) and 1 W11417441 (Cabinet) and 2 2man (2 man)s and 1 W11402947 (Panel)"

"Refrigerator running good , turned water back on behind refrigerator tested everything OK"

"Refrigerator still tripping breaking,checked everything,called whirlpool tech support and trade care team this time per Bruce at techline, file number K84607902. Per service pointer customer needs electrician. Refrigerator working properly. GFI breakers are issue"

Found unit with chewed cam and failing actuator replaced with new ran diag checked ok ; dspstn on spec-tagged invntry: 1 W10721967 CAM and 1 W10913953 ACTUATOR

"Got to this unit to find that the customer complains of cycles not running long enough and dry and close properly. This was due to the fact that the legs were not properly leveled. The feet in the front needed to be dropped down in the feet in the rear need to be raised up so that the loon could shift towards the moisture sensor. Before the adjustment was made, the unit would run hook closed only in the center of the drum. With the size of the drum on these units the clothes were never making contact with the moisture sensor. Once the level was changed slightly to address this issue, there was no longer an issue with drying. With just two hand towels being wet put them in and unit was still trying to dry when leaving rather than shutting down within the first five minutes. Job complete. This unit is under warranty but its actually brand new customer did not have email for the contract with Rent-A-Center. Inform customer to get in contact with whirlpool to get that date established.; dspstn on spec-tagged invntry: 1 WP8577274 THERMISTOR"

"WASHER IS IN AN OUTSIDE ENVIRONMENT AND HOT WATER NOT HOOKED UP TO IT *******Washer had a bad lid lock assy installed new lock assy unit working; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC 1 W11513248 LATCH , and 1 W11513250 STRIKE"

Found light switch froze in place released switch cleared ice and lubricant all ops test ok.

"Installed new of burner switch and harness due to unusual issue where left front burner came on when both left side burners were on,looks like there was damage done on possibly delivering,or dropped,customer never noticed intill the range had to be pulled to repair,texted good afterwards ; dspstn on spec-tagged invntry: 1 WP3149404 SWITCH"

Installed fuse tested checked ok ; dspstn on spec-tagged invntry: 1 W10909685 THERMAL FUSE

"Customer complaint unit is locked, wont start, and is full of water. Found that the board is bad. Would either need a lid lock or drain pump. Customer could not tell me which cycle the machine died at. Total job would be $813.41. Customers want to replace unit charged $125 by CC Autho R4349J. Transaction ID 479127; dspstn on spec-tagged invntry: 1 W11396717 PUMP"

Found customer risning dishes before using machine... Instructed him not to do that as i found lots of soap in unit so i filled a couple times and drained and noticed his hot water took a very long time to get from heater to diswasher so i instructed customer to turn on hot water at sink til it is hot and then start unit as it will work well more efficient for customer; dspstn on spec-tagged invntry: 1 W11175771 WATER VALVE

"Customer complaint unit not dispensing water and unit as defrosted. Found unit not dispensing water and compressor wasnt on. Also found a hole in the water line. Had to reboot system to dispense water and turn the compressor on in test 5. Replaced filter housing. Called techline to document Sr 7736317456. Recommend calling techline to document. Need to order controls for unit. ; ordrng 1 W11567494 (Inverter box) and 1 W11595219 (Control) and 1 W11613294 (Reservoir), dspstn on spec-tagged invntry: 1 EDR1RXD1 EYEDROP ICE & WATER FILTE"

Found bad maker assy removed and replaced all ops test ok; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER

Found unit with broken drawer in ff section. Tech replaced parts listed below. Tested and checks ok

"Console display is not working. It illuminates, but does not display anything. Unit will need new console. Will also return with main control in case it is needed. This house has a major cockroach infestation. I had to walk in place in order to prevent the cockroaches from crawling up on my shoes. I could not set my tool pouch down on the floor in fear that the cockroaches would crawl inside my tool pouch also. Customer called me after I left and explained to me that she has been dealing with this cockroach infestation and apologized several times for it. I explain to her that we will not return to work on the unit Where currently sits, and that she would have to put it under the garage for us to repair it. I explain to her that we will not come back inside that house. She understood and said that she will have it under the garage for us to repair it. ; ordrng 1 W11478526 (Console)"

New ice maker assembly and ice container installed. Upon restoring power the newly installed icemaker completed harvest cycle to include proper water fill without fault and/or water leaks. All unit operations check good at time of service. Customer instructed to monitor and advise. ; dspstn on spec-tagged invntry: 1 W11548535 VALVE

Installed new pump & motor. Tested operation of the unit and it is now working properly. job complete.

"unit all frozen up , turned breaker off so it can defrost; ordrng 1 turnuniton (turn unit back on)"

"Found unit needs harness cord and term block nto parts; ordrng 1 W11188459 (Harness) and 1 4prong (Cord), dspstn on spec-tagged invntry: 3 WP3400029 NUT and 1 WPW10245259 BLOCK TERM"

"Found upper manifold and spray arm hitting into the basket, will order and replace; ordrng 1 W11627525 (Upper spray arm) and 1 W11662109 (Upper manifold)"

Found broken adjuster and replaced with new one now unit is back to working as it should

Picked up ice machine for shop repair; saved tckt

Tech was assigned as a helper;

Found the water dispensing actuator cover misaligned with and separated from the tap assembly resulting in reported water dispensing failure. No physical damage found. Assembly aligned and secured to correct. All unit test and operations to include proper water dispensing now check good. Customer to monitor and advise. Picture of Model / Serial tag and POP attached for warranty processing.

Door hinges are riveted in to a switch bar. Need rivet tool and very short rivets to complete the job. Also need oven dolly it will have to be pulled out further than a few inches; ordrng 1 Ovendolly (Oven dolly)

"Tech found unit with faulty ff fan motor. Nto parts listed to fix, cust paid 125$ in cash . With remaining of 210.87$; ordrng 1 WR60X26866 (Fan) and 1 Shp"

"Ordering 1 control assembly (W11095591), 1 inner door (W11612333) and 1 vent gasket (WPW10254545); ordrng 1 W11095591 (Control assembly) and 1 W11612333 (Inner door) and 1 WPW10254545 (Vent gasket)"

Go back to the unit. Installed new heating element and tested. The new heating element is indeed getting hot. Unit is now back to working properly. Collected for remaining balance.; ordrng 1 Shipping

Found noisy damper assy removed and replaced part all ops and sounds test normal.

Found unit not spinning tested found shifter arm not in cam to shift to spin reinstalled shifter all ops test ok.

"replaced filler stripes and checks ok , 480290"

"Refrigerator door dispenser leaking and wont shut off due to bad paddle switch,need to order part,total job cost $291.53 less $125 with bal due $166.53,order part; ordrng 1 WR17X26308 (Dispenser paddle) and 1 Shp (Shp)"

Unit was displaying shorted thermistor error code. I called speed queen Techline. Determined that house vent that needs to be cleaned as the Thermistor reads within ohms spec. Job complete 55000 ohms Thermistor # D510523

7736320420 called tech support we need to catch the problem when its happening they had me disconnect the deli board harness to see if issue comes back

Installed main control board

Tech was assigned as a helper;

"Found knob stripped out, nto knob. Transaction ID: 479683; ordrng 1 131873500 (Knob)"

Install new pump and motor tested operation of the unit. It is now call Emma working properly. job complete

"Got to the unit to Find out the error code F5E3 or lid lock failure has occurred. Lid would not open. Was able to get the lid. Lock open and retrieve the clothes for the customer. However, the lid lock would not continue to work for the customer. In which case we need to order the new lid lock for this repair. Collected for service call.; ordrng 1 W10861642 (Lid lock) and 1 Shipping and 1 Sendmebackplease"

Tracks that attach to upper refrigerator shelf that hold deli drawer are broken ; ordrng 1 Na00000 (Upper tracks for ref deli drawer left and right pics sent to Vince) and 1 W10841140 (Silicone)

Installed new handle on unit everything checks good at this time

Found open thermal replaced part listed ck element ok ; dspstn on spec-tagged invntry: 1 279838 ELEMENT and 1 W10900067 CUT OFF

Found drain hose too low in stand pipe reposs hose ck ok

"Found latch probably bad, customer approved est for replacement; ordrng 1 W11394572 (Lid latch)"

"Found unit sporadically not sending powered lid lock will order control and lead lock to return with; ordrng 1 W11611306 (Contril), dspstn on spec-tagged invntry: 1 W10837741 STRIKE 1 W11130362 SUSP , and 1 W11307244 LATCH"

"Refrigerator no ice has Errror E2 need to order new icemaker at a cost of $407.54, less $125 pd by credit card with bal due $282.54,order part; ordrng 1 W11658802 (Icemaker) and 1 Shp (Shp)"

Tech was assigned as a helper;