"Installed sump assembly, all checks okay.

Installed door tested checked ok

"Installed new compressor and confirmed unit working properly at this time, advised mrs to call us if she has any issues"

"Installed new cam kit,actuator and belt due to not operating and noisey

"Installed new filter housing due to not filling ,tested good afterwards

Installed new filter bracket and cover. Unit is running properly at this time.

"Installed new switch and bumper, tested operation, unit running properly at this time.

"Found ice accumulation around fan shroud again. Added small amount of sealant around already updated fill tube. Tested fill, all ops good. Job complete."

Replaced dispenser assembly. Verified auger and ice chute are now energizing and functioning properly. All operations test OK at this time.

After taking blower wheel off to replace motor i tested unit and confirmed motor now working like it should and the unit did not shut down and the customer is happy

Checked unit found drain pressure switch was bad . Replaced pressure switch job complete

"Installed parts, all checks okay.

"Installed all parts ordered. Ran through a cycle and all operations test OK at this time.

Installed new motor and confirmed unit working like it should and confirmed no leaks and customer is happy

"On arrival found the homeowner had partially disassembled the unit in attempt to correct i.e. uninstalled the top panel, component shield, console, control, etc. Found primary noise issue reported due to the drum sitting askew within the cabinet and out of alignment with the upper front bearing assembly. This unit had been purchased as a Scratch & Dent, full unit history unknown however, found physical component damages, missing screws / fasteners, etc., signs of impact present at various areas. Units drum returned to original position restoring operation without abnormal sound issues but, due to overall condition excessive slack exist between the rear and front bearings promoting higher risk of reoccurring failure. Cost to restore to original working order would far exceed unit value. As such, the customer has opted not to advance with further service at this time.

"Replaced control, capacitor, actuator, and cam. Completed function test and quick cycle. All checks ok

Replaced dual valve assembly. Icemaker cycled and filled and verified no leaks present. All checks OK at this time.

"Unit running zero degrees, ice maker made a scraping noise when cycled, replaced ice maker.

"Got to this unit to hear from the customer that when putting coffee or sometimes heavier objects on the turntable, the motor would start clicking and not move the food item around the inside. Tried to replicate this with a large cup with water in it, offset the placement of the cup on the turntable Made more noise than Im used to hearing out of a turntable motor, but was not detrimentally noisy. Customer was ready to have this replaced since they had had. It stopped working several times for them. Gave customer estimate and was approved was able to get this motor, swapped out quite quickly and back to testing. Unit appears to be working with little to no noise now. No further issues found at this time. One time during testing before leaving this motor did kind of bounce back-and-forth direction wise. Tested multiple times after that and it still did not do that again. Job complete."

Installed new freezer door gasket. Already had installed the refrig gasket and timer on the last visit. Unit is now working properly. Job complete.

"Upon arrival, found unit turned off and all ice thawed from evaporator. Installed new defrost bi-metal/harness assembly. Advised to allow 24 hours before temps are back to normal. Job complete."

Removed and replaced ui all ops test ok

Removed and replaced eoc all ops test ok

Found unit still leaking down back wall to fan motor adjusted fill tube and installed rtv all ops test ok

All ops test ok customer to advise

"Installed new oven bake Ignitor due to not baking or cleaning,tested good afterwards

"Installed new icemaker due to no ice but temps below 0,tested cycles and fills"

"Installed new gear case, basket, and agitator. Tested operation. Unit running properly at this time."

"Recall - no cool due to sealed system problem,customer not going to repair and will buy new"

Installed new RC evap fan motor. Did not need to update software because the fan was already up dated prior. Tested unit and it is now working properly. Job complete.

Diagnosed unit and determine the wire connection going from the ice maker to the main control was faulty loose not making contact therefore not powering up the icemaker. Repaired problem by reinstalling the wire connection tightly and securely to the icemaker. It is now receiving power and activating. Job complete.

Installed new pressure switch and unit is working properly. Did not need the main board.

"Customer concerned that the unit is not draining. Confirmed issue. Found loose connection to drain pump. Re-installed connection, all ops good. Job complete.

"Installed new fuses and confirmed unit working properly advised Mrs. to get her vets cleaned as that was what most likely popped the fuses

Installed new harness and confirmed unit working properly

Found and replaced faulty compressor

Replaced control kit under replace part warranty. Also found no power to defrost bimetal or defrost heater which caused an ice accumulation. Cleared ice buildup after changing gemini board and verified I now have voltage to all components including defrost system and icemaker. All operations test OK at this time.

Replaced motor blower and housing. All checks ok

"Installed new control and calibrated due to not completing cycles ,tested good afterwards"

"Installed new new Evap fan motor due to no cool,tested good afterwards.

Installed new cabinet due to dent one

Installed parts tested checked ok

"Replaced control, fuse, temp sensor, and RR burner. All checks ok

Got back to this unit to find that the icemaker indeed was not kicking out any ice. Unit still full with the ice that the unit had been given last round with testing. Gave customer estimate for the new icemaker installed and was approved. Tested operation to find harvest completed by the icemaker and water delivered.Should be set for success at this time. No further issues found. Job complete

Installed new regulator. Set oven to bake at 350?. confirmed unit reaching proper temperature and properly cycling with no ignition issues. Job complete.

Pulled unit from the wall found bake ignitor wire unplugged and ignitor out of place. Repaired unit job complete

Reported finding to saftey team no issues present cust to call whirlpool for any further issues

Got back to this unit and was able to install new control testing. Found this unit to be working correctly washing filling draining all the things that it should be doing. Job complete.

Found faulty flex tray icemaker. Replaced icemaker and verified proper cycle and fill. All operations test OK at this time.

replaced water valve and unit is filling fine now

replaced parts listed and customer to advise on cooling

"unit back cooling properly , all the fans are working and compressor is running , they will advise on unit"

"Upon arrival, ice was starting to build up on the evaporator again. Removed all ice build up with a steamer. Replaced defective defrost thermistor.

Found bad valve removed and replaced part all ops test ok

Replaced control and ui. Completed function test. All checks ok

"New control, encoder & inlet water valve installed. Unit ran through both diagnostic testing and Steam Refresh cycle without fault and/or water leaks. All unit operations check good upon completion of service. Customer to continue normal use of the unit and advise should further service be required. Original control and encoder marked and retained for core return.

Installed new freezer door gasket. Tested operation of doors and they are sealing properly. Job complete.

"Inspected unit and determine the slider is wearing out which could be the cause of the unit making squeaking noises when it agitates. Gave customer an estimate and they approve it. Installed new slider. Tested operation of the unit and it is working properly. Job complete.

"Installed new reservoir due to leaking one,tested good afterwards.

"Found saved error f1e0 but no apparent error now and unit working as designed,one thing I did notice that could be an issue is a worn outlet,loose connection with plug,customer will have replaced"

Installed new control advise Mrs. to monitor unit

"Installed new parts, tested unit, all ops good. Job complete.

"Got back to this unit to get this door back together correctly. This door had multiple issues with screws being stripped out and parts not being incorrect placement. Was able to get this door back together correctly with the parts ordered today. Once the door was back together, tested to ensure closure and proper ceiling. No further issues found at this time. Functional repair now complete."

replaced drain pump and checks ok

Found and removed obstrucions in pump and after cleaning it out confirmed unit working properly and customer is happy

Replaced complete sump assembly. Ran through a quick wash cycle and verified no leaks present and all operations test OK at this time.

Found unit with failed module installed new checked ok

"Installed new start switch and button due to broken switch and button,tested good afterwards

Replaced wash plate and cap. All checks ok

"Installed new vent gaskets in left side door for icemaker duct that is condensating and freezing,also found drain line in back trap logged up,cleared that,and finally replaced the flip mullion because not keeping dry when humidity on it"

"Found fz door gasket with small gap in lower left allowing moisture in, it is a small air leak. I advised cust about replacing gaskets on these units as the liner doesnt always sit back as it should. Especially on a 20 year old unit. Doors are NLA. Cust opted to hold off on any repair at this time."

Got to this unit to hear it on a recording click just before the compressor would come on. This is typically not normal behavior for one of these start run devices. Customer was concerned that it would not continue to last while she was out of town. Was able to give customer estimate and was approved for this part replacement.Once replaced powered the unit back up and the compressor immediately kicked on. Dont have any reason to believe that this would be a continued issue. Unit working as designed. Job complete.

Installed new disposal and tested operation. Unit running properly at this time.

"Unit FC / RC temperatures, airflow, evaporator frost pattern, door seal, etc. all check good at time of service. Following initial RC freezing at the top shelf the customer had adjusted RC temperature to the warmest setting option. RC freezing conditions not occurring at time of service. Issue may or may not have been due to light frost accumulation impeding proper operation of the air diffuser door, intermittent failure not occurring at time of service, etc. All unit test and operations check good time service. Customer instructed to monitor and advise should further service be required.

Found recirculation pump hose wallowed out due to age (21 year old unit) which allowed it to pop off the pump. Ran unit with no water and verified good frost pattern across cold plate. Added a hose clamp to recirc hose and cleaned condenser. Unit is on and producing ice. All operations check OK at this time. Customer will monitor and advise.

"Install new harness and control board confirm unit draining and spinning properly

Removed and replaced parts listed all all ops test ok

Found heater open. Verified all thermals check OK and good airflow through vent. Customer had vents cleaned about one month prior.Replaced heater assembly and all operations test OK at this time.

Replaced ACU and UI assemblies. All operations test OK at this time.

Customer sad the unit has been working and she does not want to pay for a part until its compleatly dead. I informed her it could stop at any time

"Replaced bake igniter, tested operations unsuccessfully. Pulled unit out, found burnt wire to the bake valve. Cut the wire back and replaced the spade. Tested operations successfully. Unit operates as designed."

Unstuck coins from mechanism. Unit working properly now

"Replaced compressor. Job complete

Installed new evaporator fan kit and installed thermistor on suction line. Secured with zip ties so thermistor gets more accurate reading (as recommended by manufacturer). Installed electrical tape and foil tape around connection as well. Verified unit starting to cool. All ops good. Adjusted labor charge since repair was fairly quick this visit. Job complete.

"Found bad LEDs, replaced LEDs, both Icemaker are working. All ops ok. LEDs were under special project.

Removed and replaced parts all ops test ok

Removed and replaced parts all ops test ok

replaced water valve and checks ok

"15plus yr old Washer squealing in spin,bearing noise,customer will buy new instead of repair.

Found screeching noise caused by idler roller seizing up on shaft. Installed new idler pulley assembly. Perform short test and confirmed all ops functioning properly. Noise issue resolved. Job complete.

"As reported, found when connecting the unit to power the drain pump is immediately energized as if in flood condition. Confirmed the units pressure hose properly and securely seated onto both the electronic control pressure sensor and the outer tub air dome, no visible damage found, no obstructions. Diagnostic testing conducted prior to part installation. F3-E1 (Pressure Sensor Fault) & F5-E1 (Lid Switch Fault) recorded in unit history, cleared prior to testing. Unit unable to initiate calibration cycle, exits diagnostics when attempting. Diagnostic load testing conducted finding the unit lid lock assembly fully functional. All other diagnostic component load tests past without fault and/or water leaks. New electronic control installed. Units drain pump no longer energized when connecting the unit to power. Initial start up procedure now advancing as normal and without fault. Unit ran through diagnostic calibration cycle, diagnostic auto test & diagnostic component load testing without fault and/or water leaks. All unit tests and operations check good upon completion of service. Customer to continue normal use of the unit, monitor and advise should further service be required."

"Installed new control, user interface, and door latch, tested operation, unit running properly at this time.

Installed new led light modular. Tested operation of the light and it is now working properly. Job complete.

Installed new switch and control.... Confirmed switch now turning the double element on and off and single as it should and while testing that i let the oven pre heat to 350 and confirmed proper heating and customer is happy

Found unit has bad UI and possible bad control. Could not get it to reset. Would end up needing both more than likely. Not worth repair.

"Found components of the previously installed ice door kit out of position but all still retained within the dispenser housing. Ice door kit reassembled and secured in position restoring proper dispenser function and aiding in prevention of reoccurring failure. All frost and ice accumulation cleared. All unit test and operations check good upon completion of service. Customer to continue normal use of the unit, monitor and advise should further service be required.

"Found refrigerator set to 40? but actual temperature is 32?. Entered test number three in diagnostics and confirm freezer fan running but damper not opening or closing. (staying open). gained access to damper and found harness was half way plugged in. Reseated the damper harness connection and confirmed damper door opening and closing properly. Advised Mr. no charge for today due to not having harness plug properly locked into position when damper was less replaced (being techs fault. ) Advised, if issue reoccurs, we will need to replace the damper assembly once again (the thermistor is part of the damper harness.)"

Came to check for the noises that the customer is hearing but was not able to replicate it. Unit is cooling properly and making its normal operational noises. Advised customer to keep an eye on it. Keep the ticket open for a few more days.

Installed new main control. Tested operation of the unit and it is now working properly. Job complete.

"Found unit not starting due to failed capacitor. Replaced capacitor then found unit not shifting due to failed actuator. Replaced capacitor and actuator. Completed function test. All checks ok