"Installed new parts, tested unit, all ops good. Job complete.

Replaced bin thermostat. Labor under labor warranty from previous repair. Job complete

Replaced tub job complete

"Unit located in a renovated area of the home. Unit is not powered by a dedicated circuit but in line with a GFCI which was found to have been tripped. GFCI reset restoring power and function to the unit. Customer advised to prevent reoccurring issue. Customer to continue normal use of the unit, monitor and advise should further service be required.

"Found the units drive belt broken resulting in drum rotation failure reported. New drive belt supplied by the customer installed to correct. All unit tests and operations check good upon completion of service. Customer to advise.

"washer was full of water it's not draining , removed water and drain pump filter was full of dog hair , leaves and other things , washer drains fine now and is working

"Cx complaint: ice dispensing all over the floor sporadically.Upon arrival found optimal ice production, ice bin full of ice. Tested ice dispensing operations successfully. Auger motor shuts off and ice door closes fine after calling for ice. I havent ran into this issue before, so I called tech line and spoke with Adrian SR #7740482359. Per tech line there was either a stuck contact at the separator assembly or at the main control. Before completing the full diagnosis, cx asked for a parts and labor quote for the repair of the main board or separator, and opted not to repair. Shut off the ice maker.

"Got back to this unit and was able to install parts that were ordered. After installation of these parts, tested the unit in calibration and automatic test. Determine there to be no further issues at this time. Job complete.

Got to this unit to discover that the freezer door was not shutting correctly. This was due to the layer of ice underneath the drawer not allowing it to shut correctly. This was caused by a clogged drain. Had to remove items from inside the freezer section to access the freezer drain.Was able to thaw the drain out with my steamer and get flowing once again. Put the unit back together after getting the drain free and clear. Turn the unit back on and job complete. Job complete.

"Replaced drive motor, strike and door lock. Ran through a rinse and spin and all operations test OK at this time.

F7-E1 (No Heat) recorded history. Unit ran through diagnostic auto test confirming heating failure. Inspection conducted finding a wire disconnect to the heater element. Confirmed no physical damage. Connection reinstalled and secured to correct. Unit again ran through diagnostic auto test now without fault. Heater circuit fully functional. All unit operations check good upon completion of service. Customer to continue use of the unit as instructed and advise should further service be required.

Found a small obstruction in the drain. Cleared it out and all operations test OK at this time.

"Infinite switch not working right and caused element to fail, installed parts, all checks okay.

Installed tested checked ok

"Customer concerned that the ice maker is leaking water into the ice bucket. Confirmed issue. Upon arrival, inspected and found frozen fill funnel on ice maker side. Ice maker slightly leaning forward as well, causing water to spill into ice bucket. Defrosted ice buildup, leveled ice maker, and put splash guard on fill funnel to help with splashing as well. Job complete.

"Installed new fan, tested unit, all ops,good. Job complete.

Found error code for long fill... after testing unit a couple times found that the cold valve 1 or 2 that dispences was not energizing... Installed with new one and confirmed unit now dispencing and water flow is so much better and customer is happy

Found flex tray stopped in the middle of harvesting.... installed new icemaker that was approved by Armond and confirmed proper water fill and advised customer to contact her office to contact her office if she does not see ice production by tommorow morning.

Found and replaced faulty lid lock that was broke... I was able to confirm unit now working like it should and the customer is happy

"Found and cleared carbon from the units cooktop gas orifices restoring proper gas flow for optimal air to LP gas mix as needed for ideal flame envelope. Flame envelope at all cooktop burners in settings low through high now check good. Customer to continue normal use of the unit, monitor and advise should further service be required."

Water dripping out front of Icemaker. Adjusted the unit so the water will not spill out the front of the unit job complete

"Installed new Gearcase and wash plate tested good after calibration

"Installed new control again (rpw) and new evaporator fan motor at the same time due to bad fan motor that took out control,tested good afterwards

Replaced defective fill tube heater. Confirmed operations in diagnostics. Advised cx to call the office if issues persist.

"Found E5 error code again and customer explained unit produced about 3 batches of ice and stopped... So this time i unplugged fridge so it reset the codes and installed a another ice maker and a new fan incase its not working like it should.. harvested icemaker and than did a fill test and confirmed units line was not frozen and filled like it should

Came and installed brand new KitchenAid icemaker. Unit is not working properly. Job complete

"Installed all new parts. Tested operation of the unit and it is now working properly. Job complete.

Found interior coating damaged causing arcing inside microwave. Non repairable. Whirlpool safety team will contact customer regarding the issue

Replaced separator. Customer will advise on ice production an 96 hrs

"Installed parts, all checks okay.

"Compressor installed in unit and everything running. Temps went down to about 50 degrees upon leaving, advised to monitor and let us know if temps dont reach 37 fresh doors and 0 in freezer. All components tested properly at time of appointment."

unit has a sealed system problem and it's 22 years old NO FIX

Checked unit ran a load and unit is balanced correctly and running good. Job complete

Found multiple F3E1 water level sensor faults. Found obstruction in pressure hose throwing off the pressure reading. Blew through hose and cleared it out. Ran through a diagnostic cycle and normal cycle which both completed without fault. All operations test OK at this time.

"Found motor humming and no basket movement in spin or agitation. Capacitor was swollen and leaking. Replaced capacitor from truck stock, calibrated and tested unit. All operations check OK at this time.

Found icemaker with E5 error code replaced icemaker and confirmed unit working properly

Found FC at 30F and RC at around 40F. Verified good airflow through condenser and all fans operational. Pulled evaporator cover and found coils only about 1/3 frosted. Allowed unit to run for an additional 15+ minutes and frost pattern did not improve at all. Advised customer unit is low on refrigerant and she has opted to replace the appliance due to high cost of sealed system repair.

Installed tested checked ok

"Installed new control because normal or start not working,tested good afterwards"

"Found additional noise in Gearcase. Replaced Gearcase, ran through a cycle and unit is running quietly. All operations test OK at this time.

Checked unit found actuator error codes and not shifting into spin. Replaced the actuator unit is now functioning properly job complete

"After communicating with tech line, we determined that the unit is in need of a DLMS calibration. Ran the DLMS calibration and unplugged the unit as instructed by tech line. Started unit on a heavy duty cycle, and then a towel cycle with towels in the unit. Monitored and verified proper water level now. Informed customer to call us if any issues arise. Job complete."

"Upon arrival, found same issue as previous visit. Removed ice blockage from fill tube and installed new inlet valve. Energized inlet valve through Dino and confirmed proper water flow. Found freezer temperature at -2? and compressor running quietly. Advised Mrs. to allow 24 hours before the ice bin starts to fill.

"Found bad defrost thermistor on ff evaporator, evaporator frosted up. Installed fan with harness with thermistor. Defrosted unit, all checks okay.

"New gearcase, stater, clutch, slider kit, rotor, spin basket, spanner nut and washplate installed. Unit ran through diagnostic cycle, manual component load testing and initial Rinse, Drain & Spin cycle without fault, water leaks and or abnormal sound issues. All unit tests and operations check good upon completion of service. Customer to continue normal use of the unit, monitor and advise should further service be required.

Install new vent assembly and gasket confirmed unit working properly. Advise Mrs. to call us back if she has any further issues.

Install new valve and confirmed unit no longer hammering at this time advised customer to monitor unit and calls back if he has any problems

Replaced suspension rods. Ran through a quick wash and all operations test OK at this time. \

"No fault error codes recorded in unit history. Unit ran through diagnostic load testing finding reported noise issue occurring during drain pump motor operation. Found and removed a metal obstruction from within the drain pump impeller housing. Unit ran through calibration cycle, diagnostic auto test, diagnostic manual load testing and initial Rinse, Drain & Spin cycle without fault, water leaks and/or abnormal noise issues. All unit operations to include sounds check good upon completion of service. Customer to continue normal use of the unit, monitor and advise should further service be required."

Found IM failed mid harvest and was loose and leaking into freezer compartment. Replaced IM. All checks ok

Found unit stuck in defrost mode. Was able to successfully reset control and unit is now operating as designed. Customer to advise on operation after 4-5 days

Found unit needs filter housing. Customer will by new.

Installed control all ops ok.

"Found reported noise issue through cycle operation appearing to be originating from the units blower wheel. Unit disassembled for inspection finding no physical damage and/or obstruction at and/or around the area of the blower wheel. All lint cleared from the blower housing for optimal airflow. Unit reassembled and testing repeated now without fault and/or abnormal sound issues. Customer to continue normal use of the unit and advise should further service be required.

As reported found the units inner door glass shattered. All shattered glass vacuumed away and new door glass supplied by pre-ID installed. Customer to advise.

"F9-E1 (Long Drain) recorded in unit history, cleared prior to testing. Unit ran through diagnostic load testing confirming drain pump motor failure. Units drain bellow and filter catch clear of debris and/or obstruction. New drain pump motor supplied by pre-ID installed to correct. Unit ran through complete diagnostic auto test and initial Rinse, Drain & Spin cycle through to high speed spin without fault and/or water leaks. All unit operations check good upon completion of service. Customer to advise.

"Cx complaint: unit trips GFCI outlet sporadically.Cx states unit will run for an hour, a couple hours, or even a day. Then comes out and find the GFCI outlet tripped.Advised cx that refrigerators should be on a dedicated non GFCI circuit. Inspected all operations: Compressor running, normal frost pattern at the evaporator, and normal defrost heater operation. Entered diagnostics, found no error codes.Advised cx to call an electrician to look at the GRCI circuit and call us back if hes still having issues."

"Cx complaint: loud banging noise during the agitate portion of the cycleUpon arrival, entered diagnostics found no error codes. Suspension passed inspection. Tipped the unit up and took the motor cover off. Found a loose bolt on the cam. Inspected the belt and cam, found no issues with any components. Added medium locktite to the cam bolt and reinstalled all parts. Tested operations successfully. Advised cx to run a couple loads and give us a call back if they have any issues.

"Installed parts, all checks okay.

Inspected unit for water leaks and found none. All components check out good. Advised customer to keep an eye on it. Water could have came from somewhere else. He understood. Job complete.

"Customer concerned that the unit is losing power, lights are not working, dispenser wont work, etc. Confirmed issue. Upon arrival, unit is 5 door kitchen aid. Found water underneath deli drawer UI causing dc voltage interference. Offered to either unplug the harness from the door, or change the door and UI. Customer just wanting to leave harness unplugged. Unplugged harness and unit came back to life. All ops good. Job complete.

"Installed new parts, tested unit, all ops good. Job complete."

Installed new control board and confirmed unit working properly

Cleared out drain trap under sink job complete

Mr. defrosted freezer and it's working fine just wanted it checked

Go to this unit to find error code F8E4. This was for the overflow switch underneath the unit. This was detecting water. Testing and talking with the customer pretty much have figured out that there was probably a cutting board inside the washing area that stopped the spray arm in a certain location to be spraying up against the door. This intern eventually gave water through the door seal. Was able to run testing two times over and could find no water leak present. Unit unit unit is back up and running normally. Also had cleaned out the drip tray in the bottom so that the unit would no longer have the error code. Unit working correctly now at this time. Job complete.

unit is working fine

Removed and replaced control ran calo all ops pass customer to advise

Installed new control and tested unit all the way to 350 degrees without any issues... Customer is happy and the unit is fixed

Diagnosed unit and determine the left freezer door railing was faulty. It was lose therefore not allowing the door to close all the way losing cold air. Repaired problem by reinstalling the door railing tightly and securely. Freezer door is now closing properly. Job complete.

"Installed harness, all checks okay."

"Found broken strike,replaced part all ops ok.

Installed control all ops ok.

"Installed heater, all ops ok. No leaks."

"F0-E5 (Off Balance Load) recorded in unit history, cleared prior to testing. Inspection conducted finding the units suspension heavily worn resulting in recorded fault, out of balance load conditions and high speed spin failures. No other visual damages found. New suspension kit supplied by pre-ID installed to correct. Unit ran through diagnostic cycle and manual load testing as well as initial Rinse, Drain & Spin cycle through to agitation without fault and/or water leaks. All unit operations check good upon completion of service. Customer to advise.

Replaced evaporator fan. All checks ok

Installed switch due too failure tested checked ok

"Checked unit for gas leak. Unit does not have a gas leak. Did see some sulfate on protruding into cabinet around temp sensor. Pushed into recess area, this unit s operating safely and properly."

Installed heater all ops ok.

"no water coming to unit , found water line cut in the garage by hot water heater , will need a plumber to hook up water supply for unit

"Installed panels, new panels had a little rust on them."

"Got to this unit to find error code for lid lock error, when opening and closing the lid, noticed that it was difficult at times to open and close properly. Believe that the mechanism of the lid lock had either gotten something in it like soap or detergent or the unit just was having issues opening and closing correctly, either way it was not working properly and replaced the lid lock mechanism. After installation of this part ran through automatic testing and then found that the belt was squealing as it was going through a spin cycle. Was able to replace with new belt and retest. Unit now working correctly and no longer having issues. Job complete.

"Sr#7740447768 got to this unit to find that the refrigerator section was sitting somewhere between 35 and 38 and the freezer section was hovering right around 0?. These were good for the set points of -2 in the freezer and 39 in the refrigerator. Because of previous issues that have been recorded by other technicians here went ahead and called into Tech line to report findings and see what other diagnosis we could perform to ascertain answers for this unit. tech line proceeded to have me go to the rear unit and unplug the unit and then test both the refrigerator and the freezer sensors getting sent information to the control board. Determine that the temperature sensors in both refrigerator and the freezer are working correctly and are within 5? of the reporting temperatures. Tech lines advice on this unit was to leave the unit alone for now, and if the customer exhibits higher temperatures again to get us back out and re-examine the unit. But at this time, no changes to be made per tech line. The only changes that I did make in diagnostics during this visit today was to change the, defrost timer from global to manual. This is test 126 other than that no other changes made today. Customer to call and let us know if this unit is having more issues."

"Got to this unit to discover that the unit when running is not providing enough force to create more than about an inch or two of pressure out of the bottom spray arm. This is definitely not adequate for washing dishes. Running the test several times over with hot water nothing changed or improved. at that time had to exchange out the pump assembly to put new in so that this unit would indeed wash. After installation of new pump assembly, tested the unit and found all pressures to be restored and unit to be washing correctly. No further issues found at this time. Job complete."

"Installed new rotor, stater clutch slider, and transmission confirmed unit operating quietly

"Installed parts, all checks okay.

Found fuse blown also lots of damaged from unit being under cooktop this is causing to much heat replaced fuse uit reads missed wired advise unit is not missed wired called electrician then advise.

Installed new pump and tested unit but the pump did not work... Found control relay clicking on and off so installed new controll... No improvement... Found while installing new harness the wire was broke to the motor pump and was not getting power... Installed new harness and confirmed proper opperations

After draining all water with several trips outside with shop vac i was able to do harness and control... Once replacing drain pump i found the impeller had broke off and was trying to spin but not push any water and it fried the board and most likely sent heat through the harness... tested unit after parts installed and confirmed unt working like it should

"Installed new valve and overfill kit, confirmed unit no longer seeping into unit, advised me to call us back if he has any problems

Found drain pump impeller loose and no longer pumping water properly gave Mrs. estimate and Mrs. approved estimate for replaced part and confirmed unit working properly

Inspected unit and determine the water valve assembly is faulty cold solenoid is not letting water into unit. Will need part replaced. Gave customer an estimate and she approved it. Installed new water valve assembly. Tested operation of the unit and it is now working properly. Job complete.

"Found lower compartment rusted out pretty bad. Found a water valve thats not letting enough water in, and no heat on condenser or drier when comp fires up. Unit has a ss leak. Not worth repair."

Installed gear case all ops ok.

Replaced switch holder and strike. All operations test OK at this time.

Found unit completely dead. Verified breaker was not tripped. Opened junction box and found 0VAC from house electrical supply. Referred customer to an electrician for further assistance.

Was able to remove filter from housing after fixing jam . All ops checked ok

"Checked unit for Control panel issue. Found unit to be operating correctly, no power at electric outlet. Found brewer on, turned off and back on and test operation. Unit is running properly at this time."

Replaced timer in refrigerator job complete

Replaced pressure switch and hose. Job complete