"Agitator bolt was void of blue Loctite thread lock. Therefore, bolt came loose. I applied some blue thread lock Loctite to the bolt and reinstalled. All functions test OK. Job complete."

"Microwave fan comes on when off and not using,I found that this unit uses a hood thermistor to turn fan in when cooking on stove,unable to recreate the issue,customer will let it go

"On arrival found unit working as designed. Advise Mrs. to call us back if she has any issue also advised her to take a video if unit fails.

installed new water valve and advised customer to monitor unit and call us back if ice comes back and starts hitting fan again

Found speed to compressor broke repaired connection and confirmed unit working properly also reinstalled the two screws that hold up the evaporator and evaporator cover in the freezer section

Installed new Evap and recharged with 4.8 oz of R1 34A and confirmed no leaks at this time

"Installed parts and all checks okay.

"Tech replaced faulty compressor with new . Vacuumed unit and recharged with correct amount of r600. Tested and checks good

Replaced damaged pulley cable. Tested operations successfully. Unit operates as designed.

Since initial service wherein a testing inverter had been installed the unit has been able to resume and maintain normal cooling operations. New inverter control installed. All unit tests and operations check good upon completion of service. Customer to advise.

New ice chute gasket seal installed reducing air infiltration and frost / ice development within the ice chute and container. All unit operations check good upon completion of repair. Customer to advise.

Installed new thermister and cover assy

Installed new chute assy returned wrong colored chute assy to the office

"Installed rods and control, calibrated and tested unit. All ops ok.

Got back to this unit and installed all new parts. Bench tested on the countertop before installation with covers off all parts. Sounded normal under operation and otherwise. Door switches are complete and sound making good. Proper contact. Tested heating of the unit without issue. unit was working properly. Put the unit back into Place. Job complete.

"Installed new parts, tested unit, all ops good. Job complete."

Reassembled old ice maker with new ice maker parts as you have to with the ice maker kit... Put all back together and confirmed water flow into fill cup... advised customer to montior ice production and call us back if there is any issue

"Installed new filter housing and defrost fill tube to ice maker. Tested unit, all ops good.

"Perform short test and was unable to re-create noise issue. Removed, stuck wash plate and basket and confirmed. No coins under basket or wash plate. Removed pump and found a penny. Remove penny from pump and perform multiple test and confirm unit operating properly now. Job complete. Mr. paid in full via check. Office to email receipt Found and removed a penny from the drain pump. Unit running quietly now"

"Found liner saturated with water, back of unit is rusted out completely. When you push on the freezer liner behind the evaporator water squirts out. There is no fix for the unit."

installed new gasket and reformed it to a good secure form and customer is now happy

After speaking with customer about the grinding noises she heard i confirmed unit will need a new transmission and she is just going to go get a new washer

Installed fuse and upper and lower interlocks and tested unit at 30 sec heat twice and confirmed unit staying on and heating

Installed new control. Then was able to do testing and diagnostics and found that icemaker is now working. Harvest cycle completed in testing put water into the maker during diagnostics. Also performed power reset before this was performed. All testing showed unit to be working properly. No further issues found at this time. Job complete.

Go back to this unit and installed new harness. Ran calibration and automatic test. Both went off without any issue. No further issues. Found with this unit at this time. Unit working properly now.

ran cleaner in ice machine and flushed it out twice and checks ok

"evap. coil all iced up , heater and bimetal check good , defrosted evap. coil and checks ok

I replaced the timer and burner assembly with new parts. Unit is not working as designed. Units timer is going down and unit is now heating. Job complete

I replaced the sump assembly with a new part and unit start to operate as normal with no faults or errors. Job complete

Replaced compressor checked operation ok job complete

Installed tested checked ok

"Installed heater, all ops ok.

Replaced door and a gasket ck okay

"Refrigerator leaking from clogged drain line,I cleared line

"Dryer dead,timer the issue,customer had heating element checked at shop by Brian,he will decide later on repairs

"Installed new door gasket ff section,due to popping out,tested good afterwards"

"Found the upper oven interior light failing to illuminate by use of either the UI console option and/or door switch. An audible relay throw can be heard when attempting to turn on the upper oven interior light from the UI console. No audible sound is heard when engaging / disengaging the door switch as it is heard with the lower oven door switch. Lower oven interior illumination fully functional. Confirmed the upper ovens left side halogen bulb viable. Primary upper oven interior illumination failure due to a faulty relay control board. Upper oven door switch likely also failed. Due to the units age multiple components to include the relay control board needed for repair have been discontinued by the manufacture and are NLA. Unable to conduct repair due to part status. Customer has been advised.

"40 EC alarm displayed: (Excessive freezer compressor run). POC had presented a picture of the FC taken when widespread frost condition had originally been found. Based on the picture presented, original issue appears likely had been due to air infiltration. The majority of frost and ice accumulation has since cleared. Confirmed the units FC / RC door gaskets sealing properly at time of service. POC reports the FC was heavily stocked suggesting product placement may have been keeping the FC door from fully closing. Diagnostic testing conducted confirming all thermistors operating within range. Inspection conducted finding the FC / RC evaporator fan motors operating at speed. Light switches operating normally. Found the units condenser fan motor operating at significantly reduced and varying speed. This unit utilizes a 120VAC single speed motor (non-variable), variable speed found due to a failing motor. New condenser fan motor and fan blade from truck stock installed restoring proper airflow throughout the unit compartment area as needed for heat dissipation and optimal cooling efficiency. This unit is located in a guesthouse and is not currently being occupied. As such, rather than accrue additional labor charges to thaw manually, the customer has opted to remove the unit from power no less than 48 hours allowing all remaining frost to fully thaw before restoring power. *Note: POC has been advised, if opting to thaw naturally towels will need to be laid inside, in front of and under the unit, inspected multiple times a day and changing towels as or if needed over the next 48 hours. The customer will then restore power to the unit, monitor unit temperatures / operations and advise should further service be required.

"Found faulty wash motor again. Wash motor was already replaced 11/23/22 however has been over a year so part has no warranty and the unit itself is out of warranty as well. Wash motor is $284.16 plus labor, tax and service call total repair would be $496.65 which is not economical to repair. Mrs to replace the dishwasher.

Install new UI control. Tested operation of the unit and it is now working properly. Job complete..

Removed and replaced switch all ops test ok customer to advise.

Replaced defective freezer LED module. Tested component successfully. Unit operates as designed.

"New broiler element installed. Unit ran through diagnostic testing, initial bake cycle and 500?F broil cycle without fault. All unit operations check good upon completion of service. Customer to advise.

"Replaced part listed evac system and measured charge ck okay

Defrosted evap and installed new board ui and thermister

"Dishwasher has a suds problem that I could not determine where it came from,unit had saved error code f6e4 and f6e6 cold water,also unit takes along time for hot water to arrive,other wise working as designed

"Found the new deli door had come complete with a new deli UI control. New deli door with control installed. Upon restoring power all startup procedures initiated without fault. Confirmed the new deli UI control, interior lighting, dispenser function, etc. all fully functional. Customer to advise. New deli UI control ordered on initial service not needed, marked and retained for part return.

"New drain pump motor installed. Unit ran through complete diagnostic auto test without fault and/or water leaks. All unit operations check good upon completion of service. Customer to advise.

"I removed and replaced the spin basket and suspension. I then ran a factory calibration and tested all functions, including a normal cycle and the unit now checks OK. Job complete.

"Sr 7738405563 spoke to Whirlpool Tech Line. They advised that engineering is working on a software update for the getting stuck on spin on certain cycles, and as soon as the update is finished, they will force it through."

Replaced all parts listed. All operations test OK at this time. Whirlpool is sending meat pan direct to customer so not needed at this time on our end.

Installed harness with thermistor. Customer to advise if issue persists.

I removed and replaced the water filter housing. All functions check. OK. Job complete.

"got slide bearing back a little in ride side track and track is staying in the closed position now , customer to advise on drawer"

Removed and replaced freezer glide rails. Tested and verified door is opening/closing and sealing properly. Also temperatures check good from previous repair. All checks OK.

Installed air kit assembly for customer. All checks OK.

"Installed all new parts. Tested operation of the unit and it is now heating properly and cooling properly. Job complete.

Tech replaced faulty board. Tested unit all checks good

Installed new control and ran unit through cycle. Confirmed unit completed cycle properly.

Installed new element and confirmed unit now working like it should

Installed new parts and tested unit in diagnostics on test 36 and fan is running better now. All ops good. Job complete.

Cx complaint: burners cutting out right away.Cx instruct. Cx was under the impression that the burners are shutting off when they stop glowing. Advised cx that that is part of the normal operation. The burners cut in and cut out to maintain the desired temp setting. Unit operates as designed.

Replaced damaged coupler. Tested operations successfully. Unit operates as designed.

Tech installed faulty water valves tested unit all checks good

Replaced dispenser assy. Job complete

Found 1 tube not fully seated into the water valve. This was leaking to the point where rust has accumulated directly underneath I. With customer present and watching i seated it back inside the water valve about 1/2. I tested it and it seems ok. I customer calls back for same issue. Please send me back out with the following water valve. Job complete

Faulted centrifugal switch in motor. Customer will replace unit.

Installed new million and control board on doors fine. Confirm proper power at million. Advise customer to monitor unit. Job complete.

Found disposal had been replaced and the plug was not removed. Popped out plug-in. Confirmed unit draining properly. Job complete.

"Replaced upper board and dispenser front board, and also dispenser assembly. Removed frost/ice buildup from ice room. Removed ice buildup and cleared drain line from freezer. Evaporator drain pan. Found floor is uneven and was unable to level unit so the front is higher than the back for proper draining. (Levelers, Ive been unscrewed all the way) customer paid labor plus tax with credit card. Job complete."

Got to this unit and installed new control. Tested and found unit to be heating properly. All parts and pieces are now working correctly. Job complete

Got back to this unit to perform update for the lights. Turn power off and replaced all lights with new from updated kit. Tested find all lights performing and working properly.

I repaired the unit with the dryer repair kit and tested the unit. All ops and components tested good with no unusual noises at this time. Job complete.

I replaced the heater/harness and thermistor with new parts. I advised customers to let us know if they continue to have issues with the unit. Job complete

"Installed gasket,no signs of leaks. All ops ok.

"Found suspension rods worn down, replaced part all ops ok."

Faulty right front infinite switch. I removed and replaced it.Job complete

"On arrival found no stored error codes for icemaker, tested heater after install and confirmed 120 V coming to the heater. Advise Mrs. to monitor unit.

Replaced water filter. The water stopped coming out after that. Housing not needed.

"Installed agitator, tested and calibrated. All checks okay."

Replaced parts listed ck ok

"Recall - Freezer stopped working for some reason I could not determine at this time,unit had no saved errors and the transfer of heat thru the cabinet wall and top is good,I cycled compressor on a couple time and unit compressor started right up without delay or clicking,I defrosted in diagnostic mode,and coil had normal frost pattern when I arrived,customer says he turned up the control 35mins prior,he will watch for a while"

Installed new door unit is missing 1 door hinge screw parts not on look up and no part number cust is going to call Whirlpool to have screw shipped to them

"Replaced evap fan motor, slides, and freezer door switch. Tested operations successfully. Unit operates as designed.

"main control board has shorted out and control is discontinued

I replaced the heater with new part. I advised customers to let us know if they continue to have problems. Office to bill card on file for the remaining.

Replaced all ordered parts confirmed model and serial number transferred over properly but when I went to test the unit it still went through from Samsung to cool down or from Samsung to an hour and 30 and then within the next two minutes I went from an hour and 30 to dine Called Whirlpool Tech Line advise them of the current situation and the file has been sent to engineering so I should hear something back from them within 3 to 5 days

Installed tested checked ok

"Upon arrival found the unit had been set for *Cooling Off, clearly displayed at the units dispenser UI control. Unit set for Cooling On after which all unit components initiated cooling operations without fault. Additionally the customer has reported no ice production and/or water dispensing. Confirmed water related issues not due to a fault of the unit but the result of a faulty RO water system, no pressure. Units ice maker production set for Off and the dispenser UI control locked to prevent use of and damage to the units inlet water valves. Customer instructed on Use & Care to include full functions and settings of the dispenser UI control to prevent reoccurring unintentional setting of options and/or functions. Customer will contact a certified plumber to address water supply issues and advise should ice production and/or water dispensing issues persist once proper water pressure has been restored to the unit."

Found issue caused by the belt being popped off. Appears as if a sock had fallen below the super structure and getting caught up in the pool. Remove the sock and reattach the belt. Ran short test and confirmed unit is properly pumping and spinning now. Job complete.

Made adjustments per tech line cust will advise

"Found the unit disconnected from power and at ambient temperature upon arrival. Power restored finding SY CF (Communication error between the display and the main refrigerator controls) displayed at the dispenser UI. Per the manufacturer, corrective action to be taken includes the installation of a new UI display control and control main. This is a second refrigeration unit located in the homes garage garage. As such, the customer has opted not to advance with further service due to cost of repair vs replacement cost. Customer to advise.

I replaced the heater and Icemaker. I advised customers to let us know if they continue to get no ice.

"Installed new control,heater assembly due to not defrosting

"Recall - installed both control and sump motor assembly this time,tested good afterwards

"Installed new icemaker due to dead with power.

Installed new drain hose . Tested and checks good

"Found bad valve, installed part all opsmok."

Installed coupling all ops ok.

"Installed unit, checked ops of unit and all ops checked good. Fan and lights work at each setting. Customer to advise."