"Found broken wire harness at freezer door joint. Taped together temporarily with customer supplied tape, repair more expensive than new refrigerator. If fails customer will buy new unit."

"Installed user interface, all checks okay."

Complaint out of balance. I found that the suspension rods were completely jumpy and weak. I replaced the suspension with new part. I checked all the other components on the unit and everything checked good. I tested the unit in diagnostics and normal cycles with towels in the unit and all components and ops tested good without fault or errors. Job complete.

Installed new touch module tested unit everything checks good at this time

I replaced the damaged gasket with brand new part. Gasket does now seal properly. I advised customer to contact us if she continues to have problems.

Installed new harness assy

Found unit with no error codes saved ran diag mode and found cam damaged by gearcase advised cust to buy new unit

Removed and replaced pump all ops test ok.

"Came to install outer tub but determine the high noise being heard when it got to a fast spin was because the nut screws that hold the Gearcase transmission to the outer tub were lose and not tightened all the way so we had a wobbly transmission. Repaired it by tightening the nut screws correctly and Gearcase is now flushed properly. Unit is now making its normal operational noises, job complete."

"I replaced them lid lock assembly with brand new part, I tested the unit out in diagnostics and quick wash, all ops and components tested good with no faults or errors. Job complete

"New gear case, clutch, slider and agitator installed. Unit ran through complete diagnostic cycle and manual load testing without fault and/or water leaks. All unit operations check good upon completion of repair. Customer to advise.

Installed new icemaker and confirmed proper fill

Removed and replaced part listed all ops and sounds

"Got back to this unit.I installed all parts ordered. Ran calibration on the unit after installation. Then ran automatic test. No further issues found at this time. Job complete.

"Complaint unit jumps around. I found that in diagnostics the unit would go off balance with no clothes. Also I found that the suspension rods were weak and jumpy, but further inspecting the unit I found that the gearcase was leaking oil down to the cam assembly. I notified the customer of my findings and he decided that he wants to get a brand new unit.

I replaced the Icemaker with brand new part. Customers will advise if they continue to not get ice. Job complete.

Found unit has bad lid lock and rods also gearcase customer to replace unit ;

Removed and replaced parts listed all ops test ok.

"Installed heater, all checks okay."

"Installed new set of shocks,tested good after calibration

"Installed new main control,display control due to burnt out ones,tested good afterwards

"Installed valve, checked unit, ran calibration, all checks okay.

Installed valve all ops ok

Installed new motor unit running

Cleared out defrost drain area in freezer section and cleaned duck bill in the back of the refrigerator

"Found no lights/display and unit full of water, pulled out and found plug loose at receptacle. Plugged in and unit drained, filled and sprayed. Cold plate was ice cold and cubes forming. Mr. Marine will monitor and advise.

"Recall - moisture from previous repair got into auger motor and bound it up causing no ice dispensing. Heated auger motor and it is working fine, advised Mr. Pearson to periodically use ice dispenser today to stop it from binding back up as it refreezes. All checks OK at this time."

"Found both sections not cooling, lights and fans are operational. Compressor is not running and no power out of inverter board. Could not install a test inverter as the Bosch Inverter is completely different and connects to another control. Advised customer would need to return with new inverter and see if compressor will run, advised I have no way of knowing for sure if the compressor is bad as well without a good inverter. Customer has opted to replace the unit due to age and cost of repair.

"Installed new UI control Panel. Tested operation of the unit and it is now working properly. Job complete

Confirmed it was just a poor water flow through the old water filter after inserting new water filter unit is now using proper flow through dispencer

"Installed door glass, all checks okay."

Replaced parts listed ck operation ok

Installed new humistat as per tech supports instructions

All remaining ice cleared from the units evaporator. New updated heater and harness assembly installed as per the Whirlpool Service Pointer. All initial unit tests and operations check good upon completion of repair. Customer to monitor and advise should further service be required.

"Got back to the unit and installed new dispenser door. After installation insured water and ice delivery. No further issues found at this time. Job complete.

Installed new pump housing assy

Installed new toe grill

"Replaced main control, soldered in new FF thermistor and installed RPW SUM module. Unit is running and cooling, everything checks OK. Customer will monitor and advise.

Tech found unit with bad lid lock and board . Tech replaced lid lock and board with new. All checks good

Found a bad actuator. Replaced it with a pre idd part. Tested component successfully. Unit operates as designed.

Tech replaced faulty compressor and recharged unit with correct amount of r134 charge. Tech tested unit all checks good . Advised cust to wait 24 hrs before loading unit up.

"Recall - Refrigerator freezer gasket has fish mouth on bottom causing sweating and frosting,I heated the gasket up softening and sealing good now"

"Refrigerator icemaker working but just sticking in bucket,need to rotate ice

"Installed parts, customer to advise.

Found slow leak coming from wash motor. Not worth repair

Unit had oil dripping from gearcase. Too expensive to fix.

"Got to the unit and replaced all parts needed. Gear case was very badly damaged. Are unit now working properly after parts installation. Job complete.

Found arm off maker reinstalled arm all ops test ok.

Was ready to install ball bearing and determine the seal around the drum had came off therefore needed to be reinstalled wi5 an strong adhesive glue. Reinstalled seal with adhesive and unit is now working properly and making its normal operational noises. Will return part ordered to office. Adjusted estimate for only service and labor plus tax.

Inspected unit and determine 2 orifices were clogged and needed to be cleaned one wire connection needed a fitting. Installed fitting and cleaned out orifices. Tested burners and they all work properly. Job complete.

"Installed all new parts. Vacuumed system for 25min. Recharged system with correct amount of refrigerant 5.50 ounces R134A. Unit is now cooling and working properly. Job complete.

Removed and replaced parts listed all ops test ok.

"Replaced evaporator, drier and installed process stub , vacuumed unit down and recharged it and checks ok

"Replaced all HV components, UI/PCB and filter board due to short. Tested unit and verified proper heating. All operations test OK at this time.

"Got back to the unit and installed new parts. Found that the unit is sending hot water when it is asked to and is sending water when cold is asked for. Insured to explain to customer that if water selection is desired differently from original setting that changing that setting would not follow. no further issues seen at this time. Ran automatic test, beginning of several cycles and calibration to make sure this unit was going to be up to par. Job complete.

Got to this unit to find a kink in the hose. Treated out hoses and tested the unit again. Found it to be draining properly change the positioning of the hose to not allow for kinking any further or again. Job complete.

"Found the units start device relay failed resulting in no cool condition reported. New start device from truck stock installed to correct. Upon restoring power all initial start up procedures to include compressor run initiated without fault. All unit test and operations check good upon completion of repair. Customer to monitor and advise should further service be required.

"Found the unit equipped with the original defrost duck-bill grommet which had failed preventing proper drainage of defrost water leading to reported ice accumulation and water leak issues. All ice cleared from the defrost drip pan and drain tube. New updated defrost p-trap drain from truck stock installed to correct and help prevent reoccurring failure. All unit tests and operations to include proper water flow through the new defrost p-trap drain check good upon completion of repair. Customer to advise.

Ref checks ok its in an empty unit and unit is empty which will cause wide temp swings unit ok

Cleaned unt with customes cleaner

Installed new wash pump and confirmed unit working properly

Tested pump and confirmed it is good.. Installed new panel but old ui did not transfer model number over so reinstalled old control and everything transfered over properly and uint is now working as it should

Installed new cook top and new panel and confirmed unit is back to looking and working like it should

Complaint unit off balance all the time. I found that the suspension rods were weak and very bouncy. But further inspecting the unit I found that the gearcase was leaking oil down the cam assembly. I let the customer know of my finding and they decided to replace the unit.

Changed evap fan motor and main control. Confirmed component operation. Unit operates as designed.

Replaced parts listed ck okay

"Removed and replaced sump assembly, tested no leaks all checks okay"

"Removed and replaced the blower wheel and motor, all checks okay

Installed both parts all ops ok. Icemaker works fine

Ordering additonal parts on new ticket and returning with valve

Got back to the unit and installed new icemaker. Tested the unit to find that icemaker is now responding as it should. Was able to dispense water to the maker. No further issues found at this time. Customer to let us know if unit is not making ice in 24 to 48 hours. Job complete.

"Installed new compressor, process valve and dryer. Vacuumed system for 30min. Recharged system with correct amount of refrigerant 56 grams R600A. Unit is now cooling properly. Job complete.

Installed new evap fan motor. Also installed new duct and evap cover. Ops tested successfully. Unit operates as designed.

Replaced faulty ice door. Tested component successfully. Unit operates as designed.

Replaced faulty defrost heater. Confirmed successful operations. Unit operates as designed.

Found unit with shifter failure error code and while under unit inspecting i found oil starting to come out which most likely shorted the clutch and the slider also being damaged so customer is going to get a new washer

"Replaced Gearcase and washplate, also had to use clutch and slider from truck stock as they were both defective. Calibrated and tested unit, ran through a rinse and spin and all checks OK at this time.

Removed and replaced comp and inverter unit started to cool all ops test ok customer to advise. Main control will be returned to shop.

Got to unit insulated the condenser line charged up to 140 psi at 140pm at 156pm I have 135 psi showing on gauges leak in the Yoder loop called tech support unit non repairable SR # 7737639757

"Installed control, all checks okay."

Checked unit ops ran unit through a diagnostic test cycle everything is operating as designed pods are getting stuck on bottom of dispenser and upper rack advised customer about issue and advise customer to use powder detergent everything checks good at this time .

Inspected unit and determine the compressor has gotten water in the system from a seal system leak therefore it is contaminated. Will need to replace compressor and then also Find the leak. Advised customer it will it be cost effective since it has no warranty at all. Customer agreed and will buy a new unit.

Installed new main control board in unit and programmed board to specs of unit. Everything checks good at this time.

"New switch assembly installed restoring proper voltage to all three halogen light assemblies. However, found two of the three halogen bulbs blown. Later through service after confirming proper lighting function the third halogen bulb had blown during the reassembly. Customer will purchase and install new halogen bulbs (Qty3). Customer to advise should further service be required.

"Refrigerator icemaker did install new icemaker ,tested by cycling and filled ok,

"As reported, found the L1 connection at the units terminal block burnt out compromising the terminal block and wire harness resulting in oven heating failure. New wire harness assembly with terminal block installed to correct. Unit ran through diagnostic and normal operational testing without fault upon completion of repair. Customer to advise.

Reinstalled damper pads all ops test ok .

"Installed new sump motor assembly due to leaking,tested good afterwards,

"Refrigerator drain pan clogged due to duck bill drain bad,installed new drain trap coved by parts warranty special project S38253,

"Checked unit ops found compressor running and condenser fan motor good and evaporator fan running, pulled evap cover and no frost path at all , no fix advised customer about issue and customer is going to buy new"

Removed and replaced heater harness and maker assy all ops test ok.

"Units FC temperature, evaporator frost pattern and airflow check good. Units damper control door stuck in the closed position resulting in RC no cool condition. Through diagnostics found improper UI display read out through the damper door control test #121. All other component tests and thermistor readings register without issue and/or fault. Confirmed program code of *01 matches listing on the Model / Serial tag. Power cycle conducted after which intermittent damper control function was restored through diagnostics only. Units damper control has failed to function through normal operations remaining in the position the damper door was in when exiting diagnostics. Failure as found relates to communications failures between the HV, UI, and Damper controls. Unable to positively identify failure to one, two or all three controls due to inconsistencies in test results. Due to the unit age, condition, decreasing part availability and cost repair the customer has opted not to advance with repair service at this time. Quote listed is for estimate only. No parts to be ordered without customer authorization. Customer to advise.

Checked unit and showed cust the refill salt message was keeping her from selecting a different cycle. I adjusted the tension on 5e door springs so the door would not fall so fast. Job complete

"Found spring broke in the dispencer not letting the soap come out.... replaced with new one and tested unit to reasure no leaks... Advised customer to monitor unit and call us back if unit does not dispence soap

Checked unit out for customer. Unit is working correctly no repairs were made. Job complete

Replaced magnetron tube diode and capacitor job complete

"Found stripped slider and installed with new one and put on new panel ui and confirmed proper cycles through dio

Replaced part listed ck operation ok

Replaced dual valve assembly and steamed out freezer section from ice buildup from stuck valve. All checks OK at this time.

Installed part checked ok