Installed new gasket but needed heat gun to reform the gasket the best i could to make flush with door and seal

Found shorted diode causing no heat. Replaced capacitor and diode and unit is now heating properly.

"Inspection and testing conducted confirming the units defrost bi-metal terminator failed, separated / open, picture attached for reference. New defrost bi-metal terminator installed to correct. All initial unit operations check good upon completion of service. Customer to monitor and advise should further service be required.

Replaced control. Completed function test. All checks ok

"Found unit with f7e1. And also found unit not starting motor. Replaced actuator and capacitor. Completed function test and factory calibration. All checks ok

Replaced control. Completed function test. All checks ok

Installed tested checked ok

Found controls stuck in demo mode. Entered control preferences and turned demo mode off. Confirmed unit working properly now. Job complete.

Unit on the left was at correct temps. The unit on the right was at 49 deg set at 37. The condenser was compleatly clogged. I cleared the condensor and grill and blew the condensor out with nitrogen. Unit temps started coming down.

Found ice maker plug partially disconnected. Reseated connection and tested IM. All checks ok

"Got to this unit and was able to get the washer, pulled out and determine which one of these two computers was necessary. Once this was determined by literally just looking at the connections alone determined that this computer was the one needed. Was able to install new computer and then test. Unit appears to be running through cycles without issue and was able to complete rinse and spin without any problems whatsoever. Job complete"

Got back to this unit and installed new vent and console. After installing these parts plug the unit back in and tested. Found that the unit is now working correctly. All buttons are responding. No further issues found at this time. Job complete.

Diagnosed unit and determine the compressor is faulty. It will not kick on. Will need part replaced. Gave customer a rough estimate but he decline repair. He prefers to purchase new unit.

"Start new lower wire harness due to not draining water, and calibrate tested good afterwards"

Found the setting off again Mullion flip and strip not getting 12 V DC I went to test 38 and switched it to oh one instead of O0 now getting 12 V DC

Found incomplete defrost due to faulty connection on defrost heater and defrost thermistor out of range. Repaired harness and replaced thermistor from truck stock. Defrosted evaporator the rest of the way to assist the unit and all operations test OK at this time.

Found unit with faulty valve installed new checked ok

Found middle burner not seated properly in main top. Reseated burner. All checks ok

Installed control same issue called tech line unit deemed non repairable

Found latch had broke not letting customer be able to lock lid so things could be washed... Installed new strike and confirmed unit working like it should

Found ice maker not operating. Replaced ice maker. All checks ok

"replaced console and checks ok

Customer to replaced unit he tried replacing his pump

"Unit was worked on by an unknown individual at some point in time and today I found that the thermal fuse was bypassed and the heater relay on the main control was burned up and ash/smoke residue all inside the unit. See attached photos. Due to the compromised control, wiring, etc. Mrs has decided to replace the dryer. Most likely the extent of repairs would exceed the cost of a new unit.

"Found a sock had been pulled into the blower housing resulting in operational and noise issues reported by the customer. Obstruction cleared to correct. Confirmed no physical damage to the blower wheel, drive motor, drive belt, etc. All unit tests and operations check good upon completion of service. Customer to continue normal use, monitor and advise should further service be required.

Found drive belt saturated in oil and slipping on main drive pulley during spin cycle which was causing insufficient water extraction. I have spoken with GE on this issue multiple times and what I have been advised is that the transmissions will slowly excrete oil over the years and saturate the belt. Most of the time this is NOT a faulty transmission. Cleaned both pulleys and replaced the belt from truck stock and verified proper spinning at this time. Suspension checks OK. Mrs will monitor and advise.

Removed and replaced parts listed all ops test ok

"Go back to this unit with the parts that were ordered. Was able to remove and replace parts that were ordered from old to new. Once this was complete, tested the unit to confirm operation. Unit appeared to run through all calibration and automatic testing cycles without problems. Ran a normal cycle as well to confirm operation further. no further issues found at this time. Job complete.

Installed new evaporator fan motor cleared ice job complete

Found bad control power in not out removed and replaced part all ops test ok unit is cooling customer to advise.

Installed control all ops ok.

"E24 fault code , water level sensor did not reset from when we installed new control board , called tech line and reset water level sensor and unit started and is making ice now"

"I removed and replaced the control, water valve and Watervale harness. I then ran a factory DLMS calibration it tested all functions individually, including a normal cycle and the unit now checks OK. Job complete.

Spin basket isbstarting to seperate around transmission shaft. Not worth repair.

I removed and replaced the left fresh door. All functions now check OK. Job complete.

Installed console checked ok

"Found moderate to heavy frost accumulation at both the FC & RC evaporators / evaporator covers restricting airflow resulting in warmer operating temperatures reported. Diagnostic testing conducted by use of the GE SmartHQ. Multiple faults reported relating to prolonged open door conditions and warmer thermistor readings, all faults cleared prior to advancement of testing. Customer states, food product packaging had been found behind the FC lower drawer preventing the door from fully closing allowing for loss of cooling and warm air infiltration believed to have been the original cause of failure. Obstruction had been removed prior to service however, buildup of frost accumulation had prevented the unit from recovering to normal operating temperatures. Evaporator fan motor tests, defrost circuits, door seal etc. all pass testing. Firmware update conducted uploading current revision. Customer will be disconnecting the unit from power at the home circuit panel for no less than 36-48hrs (with doors open) allowing for full defrost. Customer will then restore power to the unit, monitor operations, temperatures, ice production, etc. and advise should further service be required.

All ops and temps test ok called tech line sr#7739770913. Tech line advised this is normal ops advised customer to only touch the knobs and handles. If touching pass the handle on oven it can be almost as hot as the oven and can burn if touch the wrong spots.

"Installed valve, all ops ok.

"Installed new harness and drain pump, tested unit, all ops good. Job complete.

Installed new ice maker and fan... customer state water melted out into the ice bucket which indicates the fan was intermitten so replaced that and advised customer to monitior unit and call us back and if no improvement we will contact techline

Installed new ice maker with bucket extenstion and advised customer to monitor ice production and if there are any issues in the next 30 days to call the office

"Installed new evaporator fan motor and new harness,also replaced harness for control but control was defective so I used old one and unit is running normal

"Installed new control due to not completing cycle or going into diagnostic cycle,tested good after calibration"

Found unit with accumulation on separator causing warm air leak was able to clean off build up but if cust calls back for same issue order separator parts.

Remove and replace the ordered parts. Job complete.

I started by vacuuming out the lint from inside the machine. I then removed and replaced the heat element and thermal cut off kit. All functions now checked OK. Job complete.

I removed and replaced the control board. All functions checked OK. Job complete.

replaced compressor and checks ok

"Installed parts, all checks okay.

"Dishwasher lower spray arm came off and melted on the heater, I replaced it with a new spray arm tested OK afterwards"

"Found thermal cutoff went bad again.... replaced with new one and confirmed proper heating.

"Found upper butter bin flipper got stuck behind shelf, reseated flipper all ops ok."

replaced user interface and control and checks ok

Replaced blower wheel and used dryer repair kit on rollers and new belt confirmed unit working without abnormal sound

"incoming water valve is split and leaking , replaced water valve and checks ok

"Drawer heating element bad,installed new element.

Unit would not dispense water with the customers water filter installed. I removed the water filter and the unit dispenses water as it should. Customer stated that water filter was at least six months old. I advise customer to purchase a new one. Job complete.

Replaced sump assembly. Completed function test all checks OK

Found unit not latching. Replaced latch and strike. All checks ok

Found harness in frz door broke causing no power to maker assy part discontinued

Provided cust repair quote for ice maker cust will call back if they want repair done

Sr# 7740071998 found unit non repairable cust will be contacted by engineering for further steps

Found filter housing leaking cust does not use water or icemaker so we just shut the water off to the unit job complete

"Customer concerned that the unit is making a loud squeaking noise and not spinning properly. Confirmed issue. Upon arrival, checked belt and pulley and found wear on both parts. Also found defective shifter, which caused cam to fail. Installed new cam, belt, and actuator, tested and calibrated, all ops good. Job complete.

"Installed all new parts. Icemaker is working and dispensing ice and lights are also working. Tested properly. Job complete.

Came to the house and checked for Freon leaks and found it coming out of the Yoder loop in the liner ..behind the bar between the freezer and fresh food compartment. Recorded a video of it. Send it to techline and they confirmed its unrepairable. Here is SR #7740071760

Installed new icemaker and door cam. Tested operation of the icemaker and door and it is working properly. Job complete.

"Sr#7740070700Sr#7739817786Got to this unit and heard from the customers that this unit has been popping so loud that they literally duck for cover when it goes off. Was unable to re-create this issue here today. Ran multiple cycles on heat to try to make discovery. Unit was acting normally throughout all testing. So no signs of condensation or moisture in or around this unit at all. Because of issues decided to call into Techline and safety team. The numbers listed at the beginning of this report are as follows. The top number is for tech line. The second number is for safety team. Called and reported this unit to both of these entities to make sure that this was recorded, and that if continued issues occur that we can take care of the problem as soon as possible.I am being told through Techline today that no further parts are to be ordered at this time unless the customer can record this issue happening so that we can get a better idea for what it is that needs to be fixed. As far as today goes job complete."

"On arrival found the units ice bin filled to max capacity with proper sized ice nuggets. New UI controls installed restoring full interior illumination, UI display & UI function. Customer to monitor and advise should further service be required.

"Got to this unit and did some testing on my own to find out if indeed what parts were needed. Found that the unit had delivered some ice, but had not been able to complete the bin. Found that in harvest cycle the icemaker was making some noises. Replace this icemaker and also as taking the icemaker apart found the fill tube to be frozen and replaced the heater as well. Installed these new parts back into the machine and continue testing. Found this unit to be working correctly. Performed a power cycle on the unit and all parts are now working correctly. Had to also adjust the level of this unit since the doors and the deli shelf were sliding out on their own. This was corrected by adjusting the level of the unit. Unit is working correctly. Job complete.

Cleaned out clogged condenser coil and cleared out debri from drain switches. Job complete

"Washing machine needed both lid lock and control to work properlly.... Advised customer if any issues in the next 30 days to call the office

Removed and replaced parts Listed all ops test ok customer to advise.

Removed and replaced part all ops test ok

Removed na replaced calve assy all ops test ok leds test ok after calo ran and passed

"Go to this unit and found error code number 24. Investigation found that error code 24 was for faulty inlet temperature sensor. Through all testing found and determined that this unit is able to spin drain wash tumble all the things that it needs to do. But the customers complaint is the unit unit is not spinning out correctly And leaving clothes wet. After running a couple different quick cycles to try to test with laundry was able to determine that it has to be a computer issue issue not spinning up correctly. If this intermittent issue continues, we would be under suspicion for the motor control unit as well as the Electronic brain in the top side. Gave customer estimate for both of these parts. Explain to the customer that if this continues to happen and those parts were not warranted to be cost-effective that it would entail a new machine. Customer let us know how they want to proceed.

"Customer concerned that the unit is not washing. Confirmed issue. Upon arrival, started unit and monitored. Found circulation pump getting power but not operating. Quoted customer for new sump assembly. Customer approved. Installed new sump and tested unit. Unit is operating as designed now and confirmed no water leaks. Job complete."

"Found water leaked down into the UI causing corrosion of the ui board, replaced board and confirmed unit working properly"

Installed new drain pump and lid lock. Performed calibration and auto test. Confirmed all op functioning properly. Job complete.

Installed new pressure switch and both front levelers. Performed a full quick wash cycle. Confirmed unit spinning and draining properly now. Job complete.

"Just prior to arrival the customer had conducted testing by use of their own combustible gas leak detector finding no positive hits. Unit ran through testing (preignition) finding only minuscule off-gas detection at or less than 2% as expected following use. Initial inspection has found both the burner heads and burner caps of all cooktop burner assemblies offset resulting in improper flame envelope and consumption of fuel resulting in more noticeable odor off-gas during use. Found minimal warping of at least three of the cooktop burner heads primarily CF, CR, & LR however, all are fully functional through all settings low through high. Replacement part installation not needed at this time.

Installed hose all ops ok.

Installed new inlet valve. Perform short test and confirmed unit getting proper amount of water and properly circulating water. Job complete.

"Refrigerator, washer and dryer uninstalled from location #1, loaded, delivered to location #2. Refrigerator, washer and dryer uninstalled from location #2, loaded, delivered to location #1 and installed. Refrigerator, washer and dryer from location #1 installed in location #2. Ordered service complete."

Removed and replaced part listed all ops test ok

"Got to this unit and started testing. There was no ice in the ice bin. Was able to deliver water out the front of the unit. Further testing found that the icemaker would not respond initially. Then discovered that the icemaker had been turned off somehow. Because of this, turn icemaker back on and continue testing. Pushed the button to operate harvest cycle. Once the harvest cycle was applied, found the unit was able to roll around and then deliver water as it was supposed to. Not sure if this had been turned off previous testing or not, but we do need to do a week and see situation to ensure function of this maker

Go to this unit and had customer relay that there were some water on the floor in front of this unit. Customer was concerned that the valve or something underneath the unit was leaking. Hold the unit out and determine that it was not able to install the unit and test functions found no water leaks at this time.

Installed needed diffuser and confirmed unit has been working fine sense

Found this time after testing from the suspensions being worn and the cam shield sitting on the floor the drain line came a little loose at the pump leaking just enough to see so retightend clamp and shoved hose on for a better fit and confirmed unit now not leaking SSN

"Installed all parts listed, all ops ok."

Installed fitting all opsmok.

"Sr7740060214Upon arrival pulled core out of dryer to evacuate unit and found low refrigerant came out pressurized with nitrogen to 250 psi lost 10 pounds in 25 minutes called Whirlpool tech-support and reported findings they deemed the unit nonrepairable based off problem cabinet leak

I removed and replaced the control. All ops check ok.Job complete

I removed and replaced the main wire harness. All functions now check OK. Job complete.

"Washer stuck in a cancel mode I unplugged and calibrated,then noticed the drain pump harness came off,tested good afterwards

Found faulty sensor installed new checked ok

"Installed new compressor, tested, all ops good. Job complete.

replaced motor and blower wheel and checks ok

"Found and replaced burned out heating element. Perform short test and confirmed unit heating properly. Job complete.