Defrosted unit and replaced with new heater kit and also replaced user interface that customer was having issues with and advised customer to monitor unit

Was able to get away with just using the user interface to correct the soft ware glitch the customer was having and i confirmed unit now turning on and off properly

Found ice been completely full upon arrival. Removed ice bin and confirmed icemaker arm dropped and immediately cycled and harvest. Proper size cubes. Found freezer at 15? due to clogged condenser coils. Clean condenser coil and advised Mrs. cheaper for maintenance once a year cleaning the coils.

"Install new water filter housing. Found unit dispenses water until the water filter is installed then all water flow stops. Called whirlpool tech-support and was told if filter housing has been replaced. Filter would be the cause. Water filter considered a consumable item and not covered under warranty. I gave customer, SR number 7738450184(tech line condemning water filter). Advised customer to call whirlpool customer service and give them the SR number for possible filter replacement. Job complete."

Attached water pressure gauge to filter outlet line. Observed it taking 30 seconds to even out at 35 psi. Installed new inlet valve with same pressure reading results. Installed new water filter and confirmed. Instant pressure rise.

"Found and replaced faulty disposal, confirmed unit working properly with no leaks."

Found unit still cooling properly inspected all visible components with glasses and UV light unable to locate die. Advised Mr. that unit is probably good but to also keep an ion it.

"Found door gasket, not sealing properly and the drain tube frozen defrosted drain tube and reheated door gasket confirmed unit sealing properly

Installed new control (supplied by consumer). Confirm unit working properly now. Job complete.

Install new pressure switch And control board due to overfilling. Tested good afterwards.

Installed icemaker valve. Cycled icemaker and verified proper fill. All checks OK at this time.

"Replaced defrost heater/harness assembly. Also found bad filter housing and dripping from dispenser so replaced housing and check valve from truck stock. All checks OK at this time.

"Flushed unit with nitrogen, vacuumed and charged. All checks okay at this time."

"Checked for gas leak on the gas line going from the wall to dryer and found no leaks whatsoever. Also inside unit and found none. Unit is working properly, job complete.

Found unit with failed control 120vac in only 2 vDC to HMI

Unit operates as it should. No problem found. Job complete.

Replaced evaporator assy. Vacuumed and recharged unit job complete

"SR#7738237187 spoke to Joe at tech line and advised him all weve done, the unit has a very slow drain coming out underneath. We believe there is either an obstruction or collapsed drain that we cannot get to. Joe had determined that there was nothing more we could do and advised I give the cust the sr number and for them to call their warranty company and give them the sr number with all the info stating that the drain is not accessible or repairable."

Found cutting blades in pump broken jammed up replaced pump ck operation ok took pictures

Installed evaporator fan motor and advise consumer to monitor unit. Advised if issue persists to call us back within the next 30 days and we will return with data loggers to record whats going on with the unit. Job complete.

Installed new lower pump and cleaned unit unit working when I left

I removed and replaced the control. Job complete.

Unit has a bad wash basket customer wants a new washer

Found faulty fc evap fan motor therefore unit freezer would not go into a defrost cycle. Need part. Gave customer an estimate and he approved it. Installed new fc evap motor. Tested operation of the unit and it is now cooling properly. Job complete.

Found duck bill drain clogged with debris causing both FC and RC drains to back up. Cleared and cleaned drains and all checks OK.

Replaced control and overlay. Unit is heating and all checks OK. Customer will monitor and advise.

Found open heater assy removed and replaced advised to have vent cleaned all ops test ok 22.91 amps.

I replaced the temp sensor and the control and the unit operated as designed and got up to the designated set temp with no faults or errors.

I replaced the old gasket with new part and no more gaps customers will advise if frost comes back

Got back to this unit and perform test that was previously spoke about with technician on Techline. Got behind this unit after recording temperatures on the front of the unit and remove the condenser fan plug to turn off condenser fan for approximately 10 minutes of compressor runtime. They expect to see a consistent temperature change across the mullion in question where we are seeing condensation. This area should have heated up consistently. As a result of this test found that the center of the Mullien strip was only increasing by 3 to 4?. Whereas the outside of the mullion strip was raising closer to 10 or 15? degrees. Due to this information whirlpool Tech line is sending this unit up for review. This is believed to be a non-repairable item. Gave customer SR number. It is the same SR number from previous bill.

"Find harswire had a split in the wire and the pump burnt out... So replaced new harness wire and new drain pump and confirmed unit now working like it should and customer is happy

"Found bad fuse removed and replaced part all ops test ok called inc.c to shop.

Removed and replaced parts listed all ops test ok.

"Customer concerned that the unit is not cooling in the refrigerator section. Confirmed issue. Unit is top mount refrigerator. Checked freezer section and found defrost issue. Removed panel and found evaporator completely covered in ice. Got unit into diagnostics and checked operation of the defrost heater and it is working. Checked resistance of the heater and got 37ohms. Unit has defective defrost thermistor. Quoted customer for a new Thermistor/W10316760 $51.63. Labor: $85. Service Charge: $130. Tax: $18.66. TOTAL: $285.29. Customer approved repair cost. Defrosted evaporator and installed new thermistor, all ops good.

"Installed new parts, tested unit and all ops are good. Relieved unit because it was leaning towards the right side. Put unit on a calibration cycle and unit passed. All functions are working properly now. Job complete.

New FC ice maker installed. Upon restoring power the FC ice maker initiated and completed harvest cycle to include proper water fill without fault and/or water leaks. All unit operations check good for completion of service. Customer to advise.

New water filter housing and fitting installed restoring proper water flow both with or without the water filter installed. All unit operations check good upon completion of service. Customer to advise.

Replaced defective water valve and installed supplemental gaskets underneath the top section of the freezer gasket. Advised cx to call back if issues persist.

Installed new hmi and control and confirmed unit transfering over correct model number and unit now working as it should

Tech installed faulty inlet valve. Tested and checks good

Tech checked unit and found drain hose too low causing water to siphon back into unit intermittently and not allowing customer to run a cycle everytime . Tech removed drain hose and installed correctly. Tested unit all checks good

Tech picked loggers and paused them . Unit is working fine per customer

"Inspected unit and determined a very loud, high-pitched noise on the cold solenoid in the valve. Will need to be replaced. Customer approved the repair. install new inlet water valve. Tested operation of the unit and it is now working properly and making it normal operational noises. Job complete.

"Installed new control board, main motor, and capacitor. Performed calibration and auto test. Confirmed all ops functioning properly. Job complete.

Install new parts with unit unplugged. After parts installed plug the unit back in and went over some of the things to look for with the customer. Customer is aware of waiting 24 to 48 hours for seeing actual temperatures. Job complete.

Tech checked unit and found debris stuck in filter of drain pump . Tech dissembled unit and cleared debris from unit . Reassembled and tested unit in diagnostic. All checks good

"Complaint loud screaming. I found that the motor had black powder all over and that the gearcase had leaked oil over the cam assembly. I informed customers of my findings and gave them part numbers to give to whirlpool to see if they can get a parts Autho or full cover.

Found loose wire at the fill valve tightened wire unit working

Installed new outer panel

Installed tested checked ok

Installed tested checked ok

"Customer concerned that the ice maker has only produced about 8 cubes. Confirmed issue. Upon arrival, checked temperature in the freezer and its good. Removed ice maker cover and jumped T & H to force cycle the ice maker. Ice maker ejected current cubes in the mold and filled with water. Ice maker seems to be operating properly. Pulled unit out and accessed main water supply. Removed water supply and checked water pressure. Water pressure seems a bit high. Turned nozzle off a bit and tested. Informed customer to monitor and call on Monday if they do not have almost a full bin of ice. Customer understood."

"Installed door and valve, all checks okay.

"Replaced oven control and temp sensor. Unit is heating and all checks OK, customer will monitor and advise.

Replaced broken fan damper assy. Checked operation ok job complete

I installed the bake element igniter. I then tested all functions and the unit now checks OK. Job complete.

I removed and replaced the control panel. I then tested all functions including a normal cycle and the unit now checks OK. Control board pics attached. Job complete.

Installed a new heater kit. Tested operations successfully. Unit operates as designed.

Replaced defective bake element. Tested operations success. Unit operates as designed.

"replaced small oven bake element , board , and sensor and checks ok"

New FC defrost heater set installed completing repair. All unit test and operations check good upon completion of service. Customer to monitor and advise should further service be required.

"I removed and replaced the water valve, clutch and slider. I then ran a factory DLMS calibration and tested all functions and the unit now checks OK. Job complete.

Found bad ui will not respond to all functions customer to replace unit.

Rebuilt oven door assy

"Installed door, customer to advise if issue comes back."

"Installed door, customer to advise if issue returns."

"Customer believes all rodent activity has ceased and has opted to advance with repair service. Unit uninstalled for inspection finding no significant component damages beyond the main wire harness as found on initial service. New lower wire harness installed. Unit ran through complete diagnostic auto test and initial Rinse Only cycle without fault and/or water leaks. All unit operations check good upon completion of service. Customer to monitor and advise should further service be required.

"Called safety team and spoke with Robin, autho w1aab91wpl1 parts and labor, found stuck relays on control, replaced control and all checks okay."

Came to the house and determine the unit as not cold enough . Checked pressure and low side was on a vacuum- 23 which is too low. Recharged system up too -10 so it should be cold enough and good too go.

Got back to this unit and uninstalled gear case. Installed new gear case and tested. Calibration went off without any issue. Ran automatic test as well. No further issues found at this time. Job complete.

Installed new tube feed upper spray arm and confirmed unit now working like it should

Found drain line clogged and shoved back. Reseated line and cleared drain all ops ok.

"Got back to this unit and talked with customer about dataloggers information that we received. Since this unit was so cold in the freezer believed it to be a good idea to go ahead and document and call Techline with the temperature information that we had reported. Call Tech line was asked to find temperature reading of the temperature sensor through the harness and individually at just the temperature sensor to find out if we had possibly a wiring harness issue. Went ahead and did the requested testing information found was that the temperature sensor was reading approximately seven ohms in a cup of ice water, whereas, when that same cup of ice water was hooked up to the sensor through the harness, checking temperature through the harness at the computer was given a number that the unit was different from the actual temperature sensor. Due to this information, the tech line is going to send this out for review. There is definitely a discrepancy between temperature sensor, register, and harness registering. technical support is going to call myself or the customer back to discuss further steps or information. Waiting on response at this point.

Removed and replaced parts listed all ops test ok sounds test normal customer to advise.

Removed and replaced parts listed all ops test ok customer to advise.

Removed and replaced parts listed reset power to clear code for maker all ops test ok customer to advise.

Found spin basket out of round and suspension rods worn down. Unit would not be worth repair as a rebuild would be needed.

I removed and replaced the ordered parts. All functions check OK. Job complete.

Installed new basket and confirmed unit not spinning and operating as it should and also advised customer how to use the new unit compared to her old one

"Installed new door springs and string on both sides, tested unit, all ops good.

"Installed new compressor and charged unit with 48g R600A. Monitored unit and low side pressure at -2psi and condenser is getting warm. Frost pattern is developing at evaporator. All ops good at this time. Job complete.

"Upon arrival, confirmed evap fan motor not running. Installed new evap fan motor, now its operating as designed. Advised cx to call back if unit is still not cooling.

"Customer concerned that the disposal is not working at all. Confirmed issue. Upon arrival, tried turning on the disposal and no response. Inspected disposal and found no restrictions or blockage. Defective disposal. Installed new disposal and tested for leaks multiple times, found no leaks. All ops good. Job complete."

"Installed new thermistor in ff section due to freezing,they will watch

"Found no frost on evap customer to replace unit

"Installed new right door switch, tested unit, all ops good. Job complete.

Cust complaint oven not cooking to correct temps. Too low. Tested and offset the calibration by 25deg. Cust will advise

"Replaced defrost timer at customer request. It was noisy. Replaced refrigerator light switch. Cleaned condenser coils Job complete

"Installed new power cord. Confirmed, bake, broil, and all top burners working properly. Job complete.

Wash motor is leaking. Customer will replace unit. Job complete.

"Installed fan and pads, noise went away all opsmok.

Applied silicone to gaps in cabinet. Customer to advise

"New ice maker, dual water valve and isolation inlet water valve installed. Unit ran through diagnostic testing without fault and/or water leaks. All unit operations check good upon completion of service. Customer to monitor and advise should further service be required.

Replaced door latch assy. Job complete

Replaced clock control board.

Found unit needs both elements and a control gave est does not want to repair

Replaced heater ck okay

"When I arrived, the unit was unplugged from power. Customer stated that no lights would come on and it would just continuously drain. I plugged in and immediately when its a drain mode and after about 10 minutes, it timed itself out I was able to test all functions. I explained to customer that this is a result of too much soap being added to the machine. I started a cycle, and as it began agitating and excessive amount of soapsuds was present. I explained to the customer that was the reason for this and the reasons why it happened. I poured a little bit of vegetable oil in there to help break down the excessive soap. I then advised customer after that cycle completes to go ahead and run a clean washer cycle with the recommended aafresh cleaning products. All functions checked OK. Job complete."

"Refrigerator not dispensing ice,I Installed new coupling on auger due broken teeth

Installed both elements all ops ok.