"Got back to the unit and installed parts. Once parts installed tested the unit. Unit is heating now properly. Job complete.

Installed new board and heater Advise Mrs. to monitor unit and advise if unit fails.

Installed new boards and confirmed unit working properly

Checked unit adjusted pressures in unit to correct level job complete

Inspected unit and determine the ice maker is faulty. Will need to be replaced. Gave customer an estimate and she approved it. Installed new ice maker. Tested the harvest and received water. Working properly. Job complete.

"replaced condensor fan motor and checks ok , no noises

Got back to the unit and installed all new parts. Tested to ensure auger working no further issues. Found at this time. Job complete.

Cx complaint: rattling noise.Found loose compressor bolts. Tightened bolts. Unit checks out okay.

"Installed parts, all checks okay.

"Found valve seeping due to corrosion. Replaced complete valve assembly, calibrated and tested unit and verified no leaks present. All operations test OK at this time.

Installed new lid lock assy cust already paid bill in full

Tightened door handle set screw was loose and cust complained about door swing due to cam riser operation explained to her that is normal operation and i am not allowed to modify the doors in any way

Installed new door seal and cleaned frost from around the surface where seal seats

Unit has sealed system leak. Customer will replace unit.Job complete

Changed the outer door panel. Unit checks out okay.

"This is a Recall! Came to inspect unit and determine the icemaker modular is faulty so it will need to be replaced. Prevents he stated to change the part at no charge. Installed new modular, tested operation of the icemaker and it is working properly job complete.

"Tech replaced all parts listed below. Tested unit all checks good

Found unit needs new filter housing gave estimate customer to advise

Replaced filter housing ck operation ok

"Replaced drip pan and Evap motor. Tested unit, water went Down the drip pan and fan was running. all other ops tests good job complete.

"Washer had a warped wash plate installed new wash plate ran washer with a load of towels no noise in washer or spin cycle instr cust on how to get 100 percent performance and life out of washer unit ok

"Found primary operational failure due to a faulty selector switch control (PN:00494495). Unrelated to operational failure, the customer had inquired to also replace the forward facing seal (PN: 00432022). Both parts needed for repair have been listed as *Delivery to be confirmed through the B/S/H portal. Listed as discontinued on additional parts supplier sites searched. As the customer rarely uses the downdraft, they have requested the unit simply be set in the down position. Downdraft lowered per request.

Installed new icemaker in unit advised customer to give icemaker sometime to start making ice everything checks good at this time

"Inspect the unit and determine the LED light modular on the freezer was faulty, therefore affecting all other lights. Install new LED light modular on the freezer and now all the lights work properly job complete.

Inspect the unit and determine the dishwasher is working properly. Tested out the heater that the customer installed by himself and he did a good job and it works correctly. Job complete.

Got to the unit to find that the socket holding the under counter light was receiving 120 vac at all times. This was due to faulty control board. Gave customer estimate for replacing control board. Customer approved. Replaced control board and tested to find that the unit is now working properly. Customer had brand new bulb to put into the unit. Used customers bulb. Job complete.

Installed new board but still roaches running all over back over and all over old control and switches

"Diagnose unit and determine the primary water valve in the unit was leaking, therefore not allowing water to the front dispenser. Install new primary water valve tested operation of the unit and it is not working properly. Job complete.

"Installed valve, all checks okay.

Chris called said he did check up on ref and temps are good and pressures are between 0 and 3 everything checks out ok

Found maker molex not installed all the way. Reinstalled molex now power to maker unit cycled and filled customer to advise.

"18yr old sidekick Freezer has sealed system problem with partial frost pattern,customer will look to get just freezer

"Refrigerator freezer drain clogged up,I cleaned out and tested good afterwards

Ui totally dead just lights inside

"No fault error codes recorded in unit history. Full inspection of the unit has found no component damages and/or obvious signs of failure. Balance ring, suspension installation, etc. check good. Confirmed the unit level with secure platform. Unit ran through diagnostic calibration cycle, component load testing, etc. without fault and/or water leaks with exception to a knocking sound originating from the cabinet interior during spin cycle at mid speed. Found noise issue due to flex between the plastic drain hose retainer and the rear cabinet panel. Noise issue only, not operational. Secured to correct. All unit tests and operations check good at time of service. No functional failures found. Customer is well informed on and practicing proper Use & Care for optimal performance and wash results. Customer does not believe the unit to be faulty or operating other than designed however has been overall disappointed with the performance, lack of flexibility and wash results of this top load washer vs prior experience with front load units. Customer will be contacting Whirlpool Customer Service for further assistance.

Installed gasket tested checked ok

Removed and replaced part all ops and sounds test normal.

Removed and replaced element all ops test ok.

Meets engineers at job ran test they had us removed and replace maker evap cover and air tower ductwork in frz all ops test ok customer to advise.

Replaced lid lock ck operation ok

Found all lights flashing started to remove top ff module and lights started working

Found plug for I/m not secured seated plug ck cycle and fill ok

"Installed motor, and it fired right up all ops ok.

"Found screws holding in stroked are stripping the plastic, I removed screwed and put in two 5/16 screws that were long and fatter. Advised them if it happens again, inner plastic door cover would need to be changed. All ops ok at his time."

Tech replaced parts listed below . Tested unit all checks good .

Installed solenoid all ops ok.

Customer had a freezer door shipped to her house. Did not need freezer door sent with me. Replaced her freezer door with one she had and replaced the refrigerator door. Checked unit for any air moisture getting in. Did not find any pockets or air ways. All other ops checked good. Job complete

"Tech replaced parts listed below due to insufficient temps and fan motor working intermittently. Tested unit all checks good

Found faulted ice maker. I removed and replaced it. All functions now check ok.Job complete

I removed and replaced the heat element. All functions check OK. Job complete.

"Condensation is forming on top of freezer door gasket. This is an older couple that seldomly opens the door. In fact, three times a day. I increase freezer temperature to 5? and went into service diagnostics Service test # 40 I changed the setting from 01 sensor mode on to 02 sensor mode of and heater on 100% of the time to help minimize condensation buildup. I explained that this will not resolve it 100% as humidity factors in the home and how often the freezer is opened Will have an effect on this. Freezer gasket gets extremely cold from not being opened regularly and condensation from the humidity inside the home will form on top. All additional functions checked OK. Job complete."

"Found faulted door pads. I removed and replaced them both. All functions check OK. Job complete.

"Cracked check valve, removed and replaced and all checks okay

Ran cleaner in unit and rinsed job complete.

Unit has an airflow issue the unit is heating and running corectly. Referred to Ryan for cleaning

"Dishwasher was dead and flashing due to water in tray but was off long enough that it evaporated,I found no other issues and customer will watch and see and call us if anything again

"No fault error codes recorded in unit history. Full inspection of the unit has found no component damages and/or obvious signs of failure. Balance ring, suspension installation, etc. check good. Confirmed the unit level with secure platform. Unit ran through diagnostic auto test without fault and/or water leaks. All unit tests and operations check good at time of service. Unable to duplicate reported noise issue through testing. Loud knocking reported occurring during spin cycles lasting up to one minute may or may not be due to under loading. Customer instructed on full *Use & Care for optimal performance and wash results. Customer will continue use of the unit as instructed and advise. Should issue persist, the customer will attempt to obtain video to aid in identifying source and cause of continuing noise issue(s)."

Installed ice maker all ops ok

Bolt came loose from the bottom of the cam assy tightened bolt leveled washer and instr cust about operation of the washer unit checks out ok

Complaint no cool in refrigerator section. Found ice build up in air ways from the freezer to the refrigerator section. Evaporator frost pattern looks great. Cleared iced up airways. Customer will advised if units problems occur again. All other ops look good.

"Customer complaint unit is tripping breaker and customer said she had electrician out. Found no error codes its unit, and ran unit with and without water and food, unit is not tripping the breaker. Unit is heating, fans are running, and lights are on. Could not find any errors or faults. Advised customer to get electrician out again if problem occurs.

"On arrival found both sections not cooling, no fans, compressor, dispenser, etc. Found pantry UI shorted and full of water. Disconnected UI and was able to get unit cooling. Customer has decided to hold off on replacing pantry UI (WPW10503833) and will run the unit with that display unplugged. Advised pantry section will have no temperature control but should continue to run. Mrs will monitor and advise."

Checked unit ops customer said that food is freezing on top shelf and on bottom put unit into diagnostic tested control.damper. Control damper tested bad replaced control damper on unit and also tested thermistor in ff food section it checked good. everything checks good at this time.

Checked the unit. Observed frost build up on the freezer door. Found a gap in the gasket seal on the top of the freezer door. Heated the gasket and re sealed the gap. Unit checks okay. Advised cx to leave freezer door closed for an hour to let the gasket form.

"Found a leak on the dryer joint. Repaired it. Vacuumed the system, confirmed no leaks. Charged the unit with 56g of r600. Unit operates as designed.

Inspected unit and determined it was a Freon leak on the tubing going down to the dryer repaired tube. Vacuum system for 25 minutes recharge system with correct amount of refrigerant 68grams R600a. Unit is now cooling and the pressures are steady at -4 on the low side road. Job complete.

Diagnosed unit and found leaking water line going from the main inlet valve the filter housing. Repaired water line and tracked it tightly and securely to the inlet water valve. It is now working properly and not leaking any more. Job complete.

Tech replaced bake igniter . Tested unit all checks good .

When I arrived at home snow was accumulated all over the icemaker and ice bin area found door seal not sealing on left side of freezer causing a air gap adjusted door lubricated left and right rails door glides shut now and the icemaker bail was in the up position pushed bail down and held in light switch icemaker cycled dumped ice and filled with water cleared snow from around icemaker unit working

Cust had refrigerator defrosted installed new harness and thermister

Found unit with leak In gasket replaced with new tested checked ok

"Dryer thermal fuse blown,installed new fuse.

Installed new fill valve in dishwasher and tested good afterwards

Replaced static brushes job complete

Tech replaced parts listed below. Tested unit in rinse and spin cycle . All checks good

"Installed new compressor after finding out it locked up after about 15-20 minutes recharged and 64 g of refrigerant went to plug unit back into wall and unit tripped the breaker before any power got to the system moved fridge across the apartment plugged in and confirmed unit ran perfectly fine. Notified establishment that they need to have an electrician come out and change the breaker

Asjusted leveling foot all ops test ok also adjusted door seals with heat gun.

Refrigerator freezer frosted up around left front liner due to stiff gasket and fish mouthI heated up the gasket with a hair dryer to soften up and sealed good now

Installed acu all ops ok

"Unit ran through diagnostic testing, confirming operational failure due to a faulty run capacitor. New run capacitor from truck stock (PN:W11395618) installed to correct. Unit again ran through diagnostic testing as well as initial Drain & Spin cycle without fault and/or water leaks. All unit operations now check good. Customer to continue normal use and advise.

"Found debris in drain pump, removed and all checks okay. Also possible sudsing issue. Advised customer of detergent usage as well.

"Complaint unit goes out of balance and makes a scraping noise. Found that the suspension rods were weak and that the cam assembly was going bad. Customers want to replace unit.

Complaint unit is making loud noise and not cooling. Went into diagnostics test 3 to find that the Evap fan motor was making that loud noise. Found that the Evaporator was not frosted up and had just came out of defrost. Had to reposition the Evap fan motor due to it being positioned awkwardly. Put the unit back together retested unit on test 3 and found no noise. All ops good. If problem reoccurs going to need to order Evap motor/harness W11603851.

"Removed and replaced control , test mode and all checks okay.

"Bad belt found, removed and replaced the belt and the idler.

"LF / F8-E1 (Long Fill), F5-E2 ( Door Lock Error), F9-E2 (Pump Drive System Error), F6-E1 (Serial Communication Error) recorded in unit history. Initial inspection has found the units rubber door bellow hardened and contacting the unit spin basket resulting in friction and resistance through cycle operation. Found only minor obstructions i.e. a few coins within the drain bellow and drain pump filter catch. Unit ran through diagnostic auto test finding intermittent drain pump motor function with excessive vibration resulting in excessive noise issues. No less than a new door bellow and drain pump assembly would be needed to correct. Due to recorded faults and customers description of failure, additional component failures may exist i.e. MCU, ACU, ect. Some parts of which have been discontinued and are NLA. Due to the units age, condition and cost of repair. The customer has opted not to advance with repair service at this time. Customer to advise. Quote listed is for estimate only. No parts to be ordered without customer authorization. Customer to advise.

Found unit with loose wire not allowing proper heating installed tested checked ok

"Installed parts tested checked ok

Found unit with leak In gasket replaced with new tested checked ok

"Tech found unit freezing items in ff, tech replaced evap cover . Tested unit all checks good.

Installed new compressor and ui drier charged system unit FF section at 37 degrees at the diffuser

The unit would make an unusual sound at the end of a spin. I found that the screw that secures the rotor in place was missing causing this to occur. The slider kit Comes with a new rotor screw so I installed a new slider kit. I tested all functions including a DLMS calibration and the unit now checks ok job complete

Tech replaced faulty board with new . Tested unit in rinse/spin cycle. All checks good

"Tech replaced part listed below, tested unit all checks good . Need to collect remaining bal from home owner"

"Entered diag, found F5E2 error code for a lid lock fault. Tested the lid lock in manual test unsuccessfully. Took the top apart to inspect the board, found a loose harness connection for the lid lock resecured the wire harness. Ran a calibration in diag. Retested the component successfully. Unit operates as designed."

Changed out the noisey damper assembly. Unit it now operates as designed.

Found piece of fabric stuck in pump removed ck operation okay

Instaled new unit all ops test ok customer to advise.

Did not diagnose unit as customers just pushed felt pad back in

Tech checked unit and found copper lines covered in sulphur ( black copper lines) which is causing unit to slowly lose its Freon . Advised cust problem is not repairable and recommended to replace.