"Knob on the push to start switch was all the way down keeping switch from activating when pushed

Installed new sensor and control assy

Installed new strips under door seal adjusted freezer door up and checked cabinet to liner all good

"Installed parts, all checks okay."

"no one there to pay for water filter , replaced icemaker and slide rails and checks ok

Installed new compressor and die dryer. Recharge system with 4.8 ounces of R1 34A. Confirmed no leaks at breeze joints and good heat. Transfer a discharge line. Advise Mr. to allow 24 hours before temperature back to normal. Job complete.

Found dispenser panel knocked off not allowing it to make contact with a switch put paddle back and confirmed unit working properly

Unit needs new suspension. Due to the unit age and cost customer will replace unit. Job complete.

Installed panel door still slightly out of alignment spoke with tech line Steve determined cosmetic issue not a functional issue cust will need to call trade care team for authorization for futher repair sr#7738357430

"Customer concerned that the unit will not cool. Confirmed issue. Upon arrival, checked compressor and compressor is making a very loud noise. Unit has failed compressor. Installed new compressor and recharged unit. Verified frost pattern developing properly. Informed customer to give 24 hours and call us if they notice any cooling issues. Job complete.

Icemaker drive rod was pushed down . Recentered the plastic holder and unit is working good job complete

New ice maker installed. Ice maker initiated and completed harvest cycle to include proper water fill without fault and/or water leaks. All unit operations check good upon completion of service. Customer to monitor and advise.

Unit is working good. There is no food in it yet and going up in temp during defrost

Installed bump out kit all op ok.

"Found arm popped out, secured arm all ops ok."

Tech replaced parts listed . Tested and checks good

Installed new parts . Tested unit all checks good

"Refrigerator icemaker cycled and filled when testing,customer will watch and see after being gone for 6mo.

Found control board failure and extremely loud Gearcase. Customer decided due to age and issues to replace the unit.Job complete.

Removed door panel and tightened door handle Job complete

"Installed new ice maker and tested, ice maker filled immediately and informed customer to give 2 days to start producing ice. **CUSTOMER ALSO STATING THAT RB WANTED THE OLD HOSE BACK, DUE TO THE TASTE OF THE NEW ONE, CUSTOMER BOUGHT NEW HOSE AND INSTALLED HIMSELF. IM TOLD CUSTOMER TO CALL IN TO GET REFUND FOR THE WATER HOSE SINCE THE ONE RB INSTALLED WAS DEFECTIVE. PUT OLD HOSE IN MY PARTS BIN FOR RETURN**

Found evaporator totally iced over. Issue was caused by the wire harness. Completely broke off from the thermister bulb. Removed ice buildup and installed new thermistor.

Per cx changing the mullian heater mode to 100% didnt change anything since last visit. Installed supplemental gaskets underneath the Tom section of the freezer door gasket. Confirmed gasket was sealing to the cabinet correctly. Advised cx to call back if issues persist.

Installed new relay and set oven to bake at 350?. Please the temp probe wrapped in aluminum foil in oven and loud oven to cycle multiple times. Found high shut off temp at 3:58 low shut off temp at 3:43 unit cycling at proper temps now job complete.

"Replaced both drum rollers, idler wheel and found a bad drum bearing which I replaced from truck stock. Tested and verified Unit is running quietly and all checks OK at this time.

Installed all new parts. Tested operation of the unit and icemaker and it is not working properly. Job complete.

"Customer concerned that the freezer had a lot of condensation/snow inside and the refrigerator section was not cooling properly. Confirmed issue. Upon arrival, checked door seals and they are good. Removed evaporator panel and insoected. Found no defrost issue and frost pattern is full. Found right air channel blocked with ice due to condensation. Removed ice and air flow is good. Evaporator fan and condenser fan are running. Suspect that one of the doors were left open by accident which caused condensation and snow buildup inside the unit. All ops good at this time.

"Installed new parts, found clutch not working properly as well so installed new from truck stock. Calibrated unit, all ops good. Job complete.

"Install new control and ran unit through diagnostic testing, confirmed unit working advised Mr. to call us back if he has any issues"

"Upon arrival found an estimated eight ice cube slivers within the ice bin, units ice maker water fill tube, fill cup and ice cube mold empty, no water or ice. Per the customer, ice production failure had been prexisting long before reported cooling failure. Confirmed water supplied to the unit. Confirmed FC / RC operating temperatures and airflow check good. Unit ran through diagnostic load testing. Through ice maker load test found the display confirmed activation with no ice maker function. Primary failure appears to be due to a faulty ice maker assembly. Additional component failures may exist. Advised, units ice maker may or may not resume intermittent ice production following power cycle. Due to rising cost for continuing repairs the customer has opted not to advance with further repair service at this time as all other unit operations have been restored. Customer to advise."

Found unit with failed heater replaced with new checked ok

"Complaint no cool. I found that the freezer evaporator had an ice ball in the corner and the refrigerator evap had no frost pattern. Compressor is running and all components. The unit has a leak in the sealed system. Only parts are covered till 2027. But labor expired in 2022. I told customers of my findings and they want to get a new unit.

We removed and replaced the controls.All functions check ok.Job complete

Replaced jazz board and bimetal. Put into forced defrost and everything is working properly at this time.

"Install new drain pump, ACU and lower wire harness. Tested operation of the unit and it is now working properly. Job complete.

"Upon arrival found unit working properly advised Mr to call us back if unit fails again, if Mr calls back please send freezer Evap fan"

"I replaced the motor, the broken blower wheel, and the wheels with all new parts. Unit is nice and quiet and operates as designed with no faults or errors. Job complete

Freezer door gasket has failed at bottom and is allowing excessive moisture inside causing isoform on the bottom portion of the liner. This is intern keeping the door from closing properly and keeping the door light on. Also water filter housing is clogged and needs to be replaced. Customer decided that since she is going to sell the house she will replace the unit. Job complete.

I replaced the brunt out heater and thermostat with new parts and advised customers to let us know if they continue to have anymore problems.

Installed new outer cabinet and ran diagnostics unit working

"Found water leaking from putter tub, not worth repair"

Installed tested checked ok

"Pinstalled roller kit all ops ok.

Found bad door switch removed and replaced part all ops test ok 22.81 amps customer to advise.

"Installed new timer, tested unit, all ops good. Job complete.

"Installed new part, tested unit, all ops good. Job complete."

Installed new auger ice chute and coupler and advised customer to monitor unit and call us back in next 30 days if frost continues we will need to order a door

I removed and replaced the outer door panel. I advise customer that rinse aid reservoir was just about empty. All functions check OK. Job complete.

"Got to this unit and found that the door gasket on the top edge of the freezer was laid with condensation. Checked and turned on the Molan strip in the refrigerator section to help alleviate moisture from running down. Also raised the freezer door up approximately a 16th of an inch to help with the ceiling of this door gasket. Also, was able to use the portion of gasket to put underneath the freezer door gasket to fluff the seal in a manner to allow for better ceiling on the top edge of this door gasket. With these items now performed unit should be back to normal as far as door seal goes. If further issues still in play customer to call back and let us know"

Installed parts and all checks okay.

I replaced the basket and ran the unit on a diagnostics cycles and could not find any faults or errors. Also I could not hear any squealing or weird noises. Job complete

"Installed parts, all checks okay.

"When I arrive today, I found condensation on top of freezer gasket. Previous secondary gaskets that I installed last week. Were still held firmly in place. I disconnected the condenser fan motor while the compressor was running and let it running for about 7 to 9 minutes. Horizontal mullion did not get warm to the touch at all.I called Whirlpool Techline and spoke with Chris and documented these issues. He advised me that this will be submitted to engineering and customer care for replacement. Job complete.Chris in whirlpool tech line SR%# 7738340746"

Drain pump sump cover was popped out of place. Snapped back into place job complete

Replaced defrost heater assy and evap fan assy. Defrosted unit manually Job complete

replaced left side induction module and checks ok

Turned child lock off job complete

Adjusted leveling so door lights up with cabinets. Job complete

Unit is dead in the water needs a new control assy cust declined estimate

New dispenser UI and dispenser actuator pads (Qty2) installed restoring full and proper dispenser function. All unit tests and operations check good upon completion of service. Customer to advise. Original dispenser UI marked and retained for core return.

Installed new ui control on dispenser due to sweating on freezer mullion

"New auger motor installed. Upon restoring power for testing found no change in auger motor operation. Further inspection has found primary cause of ice dispensing failure due to a broken blue wire of the FC doors foamed in wire harness at the lower door hinge. Unable to restore connection due to limited wire available. New FC door needed to correct. Customer has opted not to advance with installation of a new FC door at this time due to cost however, will be contacting KitchenAid in attempt to obtain Special Concession covering both Parts & Labor. No parts to be ordered without prior authorization. Customer to advise."

Complaint no ice. I found that the ice maker was shut off. I jumped the ice maker and it ran as designed. The ice maker cycled and filled. I advised customers to let us know if they continue to get no ice.

found E2 error code on icemaker gave Mr. estimate for replacement of icemaker Mr. approved estimate so I replace the icemaker advised Mr. if it comes back, we may have to do the board and the icemaker as well. He said that he had a previous company out and they did the board an icemaker before hand when removing the icemaker I found that it did not have the correct part number and part was also 2 1/2 years old at time of install

"Installed new compressor in charge with 68 g of R600a verified good heat transfer and advise Mr. to call us back if he has any issues

As we left ice maker off sense my last return customer has not heard any noises so the items i have ordered ice maker and water valve should resolve the issue and i also leveled fridge as it was completely dropped forward... Advised customer to monitor unit

Installed new control and confirmed light operating properly. Also confirmed unit heating properly as well.

"Got the customers home to assess this unit. Open the door to the unit to get serial number and saw a roach on the inside of the dishwasher door. This was a very big concern considering the customer has no power to the unit. Quickly discovered that the customer has been dealing with roaches in the home. And discussed immediately what I may find when I open the door of this unit. Remove the screws and opened up the front door to find large amount of living cockroaches inside. With the extent of what I saw, it was not a recommendation to proceed with repair for this unit at this time.

"Go to the unit to find that there was water coming from some portion of the icemaker assembly. Due to the fact, the icemaker would not function, was unable to test this portion of it. But can see residue coming from the right hand side of the inner portion of the refrigerator cabinet, where water is perceived to be coming down from either the valve itself or the line going to the icemaker. Believe this to be a result of the Water inlet, getting frozen at the icemaker. To where the waterline now has a lot of pressure when it sends water to the icemaker, in which case it is backfeeding into the refrigerator. Due to this, there is a large amount of water in the bottom cavity underneath the deli drawer in the refrigerator, as well as overflowing into the freezer section which caused the icicles in the freezer section to not allow the door to shut properly. Freezer section did not appear to have any puddle underneath the drawer indicating drain was clogged. All of the water scene is definitely coming from the refrigerator section. Customer asked if I had a new water filter since his had not been changed in a while. Turned off icemaker at this time so that that is not a possibility for now. Customer may decide to fix icemaker in the future but as of right now Turned off to distinguish the issue.

"Installed all new seal system parts. Vacuumed system for 30min. Recharged system with correct amount of refrigerant 68 grams of R600a. Unit is now cooling properly. Job complete.

Inspected unit and determine the freezer. Icemaker is leaking water therefore will need to be replaced. Gave customer an estimate and he approved it. Installed new icemaker . Tested operation of the icemaker and it requested for water and no longer leaking . Job complete.

"Recall - Sweating in refrigerator after filter housing changed,needed more insulation around opening in the wall where the lines went thru"

Cx complaint: dryer keeps shutting off. Found the unit keeps shutting down due to a clogged dryer vent. Advised cx to call a company to have it cleaned then call us back.

Water valve was making a loud noise for customer during fill. Could not replicate it today but tested all other components and everything checked good. Replaced valve assy as a precaution. Calibrated and tested unit and all checks OK at this time.

Installed checked ok

"Installed user interface, all checks okay."

"Installed pump, all checks okay.

"Installed lock, all checks okay

"Installed dishracks, all checks okay

Installed ice door kit customer had ck ok

"Installed Icemaker, all ops ok.

rerplaced wiring harness and range is now completely finished and working fine

Adjusted latch so it stays off door job complete

Found knock sensor out of position reinstalled ck operation ok

Installed new icemaker and confirmed unit working properly

Installed new Gearcase and main wire harness assembly. Perform calibration and auto test. Confirmed unit is working properly now reaching for spin speed. Job complete.

Installed new diffuser. Tested operation of the unit and it is now working properly and making its normal operational noises. Job complete.

Found and repaired wire nut connection at power supply hook up. Ran short test and confirmed. All components working properly. Job complete

Installed new motor and blower wheel unit ok

"Customer concerned that the ice maker does not work. Confirmed issue. Upon arrival, verified proper temperature in the freezer. Put unit into diagnostics and checked ice box fan and its working. Checked ice maker error codes and got E0 for no codes saved. Performed ice maker harvest and monitored. Ice maker cycled but did not drop ice. Display showing 02 for motor off and harvesting not completed. Checked error codes again and still got E0. Performed manual ice maker fill test and water filled properly. Ran ice maker forced harvest a couple more times and its passing. Verified ejection arms are moving. Suspect that the ice maker just needed a reboot. Informed customer to monitor over the next couple days and let us know if it doesnt make ice. Customer also has condensation issue on freezer door. Found item fell behind drawer and not closing properly. Also noticed door seal needs cleaning. Removed item and cleaned door seal and checked seal again. Unit is sealing properly.

Complaint no cool. I found that the evaporator was frosted over. The thermistor read open when it was frosted over. I replaced the thermistor and told customer to let us know if she continues to have problems. If we return need to call tech line. Possibly wire break in cabinet. Job complete.

I replaced the the belt and tested the unit in diagnostics and normal operations. All components and ops tested good without faults or errors. Also no more squealing. Job complete.

Installed 1 or of 2 boards tested checked ok if cust calls back other board will be needed

Found no airflow into FF section. Door was left open and froze up air return. Defrosted air return and all checks OK at this time.

Installed drain kit all ops ok.

"Customer concerned that the unit is not washing properly and is leaking. Confirmed issues. Upon arrival, tested unit in auto test and monitored. Unit did not agitate properly and is stuck in spin mode. Accessed actuator underneath the unit and found actuator disconnected from the cam assembly and is the outdated actuator. Unit need new updated actuator. Quoted customer for a new Actuator. Customer agreed to charges. Installed new shifter and performed calibration on unit. Ran unit through a test cycle and unit passed. Upon testing unit found water overflowing from the stand pipe. Informed customer and instructed them to contact a plumber. Customer understood. Job complete.

Removed disposal drain plug. Checked operation ok job complete

Complaint no cool. I found that the compressor was not on and that the evaporators had no frosting. I turned the unit off and on and the compressor immediately came back on and the unit started cooling I advised the customer to give us a call back in 24 hours if the unit has not reached proper temp.

Found unit lost calo ran calo all ops pass ran test all ops pass customer to advise.

Removed and replaced heater assy all ops test ok owner approved.