Found roller seized and separated from bearing. Also unit had a small fire from lint backup. Cleaned unit and installed dryer repair kit. All checks OK at this time.

Removed and reinstalled new icemachine. Tested and verified no leaks present and unit is producing ice. All checks OK.

"Customer complaint some food items freezing in FF section. Connected unit using SmartHQ and found no recent/relevant fault codes pertaining to this issue. However I did find a software update that is supposed to resolve nuisance freezing and warming and has Improved cycling to create temperatures more accurate to set point. The unit had a FF fan and SUM module installed roughly 2.5 months ago, and the software version that GE provided on that module was not the most current, however, without SmartHQ we had no way of knowing this. So opposed to doing a part warranty on the module I have updated the unit today to most current version. After the update, all components are checking good and no faults found after diagnostic test. Mrs to monitor and advise."

"Found drain pump impeller broken off. Also water valve was loose and had a slow drip, also drain hose was kinked. Replaced drain pump, tightened valve and cleared drain hose. Tested unit and verified no leaks present and draining completely. All checks OK.

Replaced all parts listed. Calibrated and tested unit and cycle completed without fault. All checks OK at this time.