Got back to this unit and did more testing thought that the unit was beginning to drain better than with more testing found exactly the opposite. With the belief that we were about to change the drain pump started back into taking the unit back apart and decided to check a little bit further into the tub only to find two different bra inserts that were completely clogging the bottom of the drainwas almost 4 inches up into the bottom of the tub. After these parts were removed put the unit back through testing to find it to be draining. Extraordinarily well. No further issues found at this time job complete.

Install new ice bin and tested operation. After operation was confirmed both cubed and crushed no further issues found at this time. Job complete.

Got back to Installed new HMI. Tested and found unit to be working properly. No further issues at this time did have to cycle power for installation. Job complete.

"Got to this one to find that customer reports of water leaking out the right hand side of the unit no real rhyme or reason just occasionally happens. Was trying to reproduce the issue and put the unit into a short defrost to find the unit responding but not necessarily re-creating the issue. Since we were not seeing the problem at hand, but the unit into a long defrost cycle and waited. Unit was still not showing any signs of reproducing the issue. So with much discussion finally left the house. While I was in the midst of doing paperwork, the customer to come out and say hey, its doing it now. got back to the unit and found lots of water on the right hand side of the refrigerator. Pull the unit out and found that the drain hose was disconnected for the freezer side of the unit. This definitely was the issue. Water was running down inside and coming down through the inside of the unit to the right hand side. replace drain hose into correct position and unit should be back to normal operation. Job complete."

"Go back to this unit to find absolutely no ice in production. Icemaker had water in it, but had not spurred onto dump the ice. Because of this, replace the wire harness and icemaker in the ice room. Did this because the last time I was here when I unplugged the harness and plugged it back in everything seem to move forward. However, this is obviously not been the case for the customer. if this is not the problem, then we would be looking more at a issue. But as of right now, the icemaker is working correctly and was administered water just waiting to harvest.