Installed encoder and harness to encoder and new control... Unit went through testing without any problem and the unit is now working like it should

Upon arrival confirmed unit not spinning i found belt had broke i was abe to use a repair kit and fixed one of the wheels that would not spin and installed a new belt and unit is now working like it should

Upon arrival i had to cancel out cycle the unit thought it was in... Ran auto test and unit went through all testings normally... Customer explained the unit would not put water in on any cycle...Found customer is still holding start button longer than he should and is trying to cancel cycle without holding it for the amount of time needed... Instructed him on how to push button once and release again and started a cycle and let it fill and confirmed it had cycle from fill to wash... Advised customer if any issues again to call us within 30 days

Found broken wire at drain pump... Customer agreed to wire nut which i had a spare wire with the connector from a old harness to give it more slack as he always does a big blanket so it should not pull apart again ... While under there i quickly hooked it up and got all water drain and put unit through regular testings and confirmed unit working like it should

Confirmed customer needed a console but when i confirmed that the lady had a console that jenn air sent to them personally... I installed console and charged customer service call and installation as if i used the one sent with us.. Set clock date and connected it to wifi for customer and confirmed everything working like it should now and customer is happy